Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Kearney, MO

It is better than the others I have had but my main problem is that is goes off when I don't want it to. Customer support did not explain how to stop the call from going through if it was an accident.

6 years ago

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Verified Customer

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5

When I pushed it by mistake, they were on the machine right away. Their quick response was good although I didn't need it.

6 years ago

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Verified Customer

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5

The customer service followed up to make sure that I got my equipment and made sure I knew how to operate it in case I did need it.

6 years ago

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5

I have set it off a couple of times and the people responded immediately and turned itself off by following the instructions.

6 years ago

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5

I got a response from them right away. I was with another company for over four years and I never got that much of a response.

6 years ago

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5

I have tested it once a month to check in with them and they usually get right back when you're doing the test and that's pretty good.

6 years ago

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Verified Customer

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5

It's very sensitive. If it just touches anything, they ask me if I'm okay and if I have an emergency. It's more sensitive than I'd like it to be.

6 years ago

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Verified Customer

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Nancy

The people at MobileHelp are very friendly. When I did use the service and called for help, it seemed like it took them a while to answer.

6 years ago

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Verified Customer

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Winifred

I signed up with MobileHelp because no matter where I was, I was covered. They seem to be very concerned about you as a customer.

6 years ago

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Verified Customer

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Helen

The device was fairly easy to set up, and when I purchased the device, customer service was very upfront about everything that I would expect.

6 years ago

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Verified Customer

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Ann

The device is pretty easy to use, and customer service is easy to talk to. They call several times to ensure everything is working correctly.

6 years ago

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Verified Customer

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Edith

Customer service are wonderful people. If I put my necklace down too hard, it will detect a fall and they will call to see if I am alright.

6 years ago

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Verified Customer

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Irene Pachlhofer Republic, MO

It seems to be easy to charge and we can take it anywhere. They've answered every question we've asked and set us up and everything.

6 years ago

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Verified Customer

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Robert Stulich

The technician we talked to was able to help set it up and all that stuff. The price is right, and the service is great.

6 years ago

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Verified Customer

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Cecelia Bennard

I'm 93 and I've had this for about 10 years. One time I had to push the button and get help, if I didn't have this I probably wouldn't be here.

6 years ago

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Verified Customer

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Ruth Mc Causlin Rockton, PA

I have bumped it I think about three or four times but I've shut it off right away. I haven't had any difficult experience with it.

6 years ago

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Verified Customer

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Beverly Kosiarek

The device is very dependable. I did check it once and it went through they were very courteous and helpful in setting it up.

6 years ago

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Verified Customer

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Clara Lyle

A couple of times while I was sleeping and I pulled it off and they immediately called me. They're right on immediately if you fall.

6 years ago

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Verified Customer

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Jewel Westmoreland De Leon, TX

When I accidentally set it off, they called me to make sure I was okay. Having it in my house makes me feel comfortable.

6 years ago

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Verified Customer

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Betty Billings, MT

It is always with me and goes with me anywhere. They've been really good about checking up on my so that is really nice.

6 years ago

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Verified Customer

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Florydia Brown Anaheim, CA

You have to be careful because the button is very sensitive. I would recommend it to anyone that has been in my position.

6 years ago

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Verified Customer

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Vivian

The people I talk to on the phone are very friendly and nice and the few time I have called I have always gotten an answer for what I wanted.

6 years ago

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Verified Customer

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James Anderson

The size of the device isn't too big and the price is great. The customer service people are friendly, courteous, and informed.

6 years ago

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Verified Customer

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Nancy D Johnson

It is very easy to use and the equipment is good quality. The people who respond are quick and thorough. I feel very safe at home with the equipment.

6 years ago

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Verified Customer

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Joyce Garcia

I got MobileHelp because I have fallen before and had to wait for hours to receive help. Now I don't have to worry about that and feel a lot safer.

6 years ago

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Verified Customer

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Nita

They were wonderful to me, they are very sweet and kind. They are very on the spot and alert. They will send out help to me very quickly.

6 years ago

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Verified Customer

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Crystal

I found them very considerate and prompt and it is a reasonable cost. It si inconspicuous but clearly marked so I can see it clearly.

6 years ago

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Verified Customer

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Darnell And Monica

When we push the button, they get there quick. I was with life alert before and I didn't like it and I liked medical help's pricing.

6 years ago

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Verified Customer

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Willie

I have a lot of falls so I can push a button and it helps a lot. They work with GPS and I think that is great. It is very convenient.

6 years ago

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Verified Customer

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Anonymous

MobileHelp offered a very reasonable price fot 2 units. I've only had it for 2 months, but when we tested it it worked fine.

6 years ago

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Verified Customer

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Norma Reasoner

Everyone that I have spoken to has been very nice and make me feel welcome. They always answer quickly. I wear it everywhere.

6 years ago

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Verified Customer

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Janice

I chose it because there is no contract. I wear the necklace all day, even in the shower. They contact me and I tell them I am doing fine.

6 years ago

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Verified Customer

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Joan Woodruff

They are great to get help and get in touch with us. Knowing that help is a button away, we can dp things and know there is help.

6 years ago

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Verified Customer

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Andrew Pearland, TX

The system isn't loud enough to be heard clearly in the next room and the operator cannot hear us either unless we are close to the unit. The response time can take well over a minute, which would be a long time in a life critical situation.

6 years ago

Reply from MobileHelp

Andrew,

Thank you for feedback. If the monitoring center does not make contact with the user after an alert is received, help will still be sent out. Typically if the user can't get to the speaker or phone to let them know you don't need help, you most likely need help. We would like to investigate the response time further, as over a minute is not a normal response time. May you please provide your customer ID number or a phone number on the account, so that we can reach out to you regarding this?

We look forward to speaking to you.

Sincerely,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Anonymous

have nt had to use the service, but there was times that I acidently pushed the button they were very promply in responding

6 years ago

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Verified Customer

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Orly

Great customer service. It is always easy to talk to a representative and they are knowledgeable and compassionate to the needs of the customer.

6 years ago

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Verified Customer

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Thomas

Accidential actuation of the button caused an operator to contact us and the problem was described. It was appreciated that someone contacted us quickly.

6 years ago

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Verified Customer

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Peggy

I'm not very pleased with the one that goes around my neck because it goes off very easily. I'm very pleased with the rest of the instruments though.

6 years ago

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Verified Customer

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Christine

The system works perfectly, I've never had an error with it. When I made a mistake, they were still courteous and made sure everything was okay.

6 years ago

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Verified Customer

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Edgar Paynesville, MN

It works fine but it's a little big for me, it can be awkward because of its size. I haven't had it that long, but it's gone off accidentally 4 or 5 times.

6 years ago

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Verified Customer

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Marilyn

When the button is pressed they respond immediately. It's good to know that they are responsive in the event of an emergency.

6 years ago

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Verified Customer

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Ramona Minneapolis, MN

If I have any problems or questions, I can call, and they will have answers right away. The only downside is that it is quite expensive.

6 years ago

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Verified Customer

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Pattie Battle Ground, WA

My grandkids accidentally pushed the button on the necklace and they came on and checked to make sure that I was okay. The device is very sensitive.

6 years ago

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Verified Customer

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Dan

The customer service has been very responsive during the set up period. Providing and making sure they had all the information they needed.

6 years ago

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Verified Customer

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Maria Patricia

The customer support has been very helpful in answering my questions. As a matter of fact I called today and it was very good.

6 years ago

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Verified Customer

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Ruth

I use it every day. I have a pendant around my neck all the time and it is very comfortable. The support is right there to help me.

6 years ago

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Verified Customer

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Suresh & Mahdo

By mistake I was trying to bend down and the necklace fell off right away and we got a call and my son got a call. Excellent service.

6 years ago

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Verified Customer

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Rita

The customer service has answered my questions except that I don't know why it goes off when I haven't fallen and I'm just walking.

6 years ago

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Verified Customer

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Madeline

I'm very satisfied to date. I like the size of the watch and the neck one is too. It wasn't huge, some other companies' were very large.

6 years ago

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Verified Customer

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Reuben

It was very fast response when the button was pressed even when it is a false alarm. The staff was professional when I called.

6 years ago