Name: MobileHelp
Rating: 4.6

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Verified Customer

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Melissa Liberty, SC

I wish the fall button had voice response for it but other than I like everything. They always go out of their way to help you.

5 years ago

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Verified Customer

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Jeanetta Ryan

I did receive the unit but it was never used therefore I cannot rate it. I can rate the Customer service though. It was excellent.

5 years ago

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Verified Customer

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Colleen Taylorsville, UT

It is very handy to use, when you push the button they are there. When I called with a problem they were very cordial and nice.

5 years ago

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Verified Customer

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Bobbie Jo Pensacola, FL

It has been very reliable, I have used it three times. I like the alert button and the alert necklace but I don't like the portable unit that you wear because it is not always convenient.

5 years ago

Reply from MobileHelp

Hi Bobbie Jo,

We do have the all in one smart watch.. where you only have to wear 1 piece of equipment. If you are interested in that system, please call Customer Care at 877-827-6207, Option 4.

Kind Regards,

MobileHelp

Apr. 24th, 2019

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Verified Customer

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David Algonac, MI

It is a great company. They always respond right away and are courteous and professional. They are understanding when it is an accident too.

5 years ago

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Verified Customer

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Jane And John Buena Vista, VA

It is very easy to use and they answered right away when we tested it. I like the convenience and the GPS. I am happy and I feel safer.

5 years ago

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Verified Customer

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Betty Jo McDonough, GA

I don't usually wear the necklace because it is too sensitive and every time I get in the shower, it goes off, so I wear the wristband and the mobile thing when I go out.

5 years ago

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Verified Customer

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Kurt

After my mother past away, they couldn't even find if they had an account for her, I am a little disappointed with their ability to track their accounts.

5 years ago

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Verified Customer

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Anonymous Saratoga Springs, NY

Anytime I have had to call the people have been very helpful. They're very kind and very patient. The representatives are very easy to deal with.

5 years ago

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Verified Customer

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Paul Yakima, WA

The customer service is very helpful. They explain things as many times as you need them to until you understand how everything works.

5 years ago

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Verified Customer

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Bonnie

They've taken good care of me. The device works well. I tested it to make sure it's working and I don't have any problems with it.

5 years ago

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Verified Customer

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Michael

It's new and I haven't had it that long, but the cost of MobileHelp is cheaper than what I was paying for a previous medical alert device.

5 years ago

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Verified Customer

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Donald And Gayle

They've always helped me out with my questions. The only thing I don't like is the wristband. The band itself is uncomfortable.

5 years ago

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Verified Customer

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James McDonough, GA

The customer service has a quick response. I've only tested it accidentally and pushed the button and I got a response right away.

5 years ago

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Verified Customer

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Charles Jasper, AL

MobileHelp is so good to me. When I needed to use it, it was good but the paramedics didn't really do anything when I needed it.

5 years ago

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Verified Customer

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Judi Greenville, MI

They contact me and ask me how I like it and if it's working right now and if there's anything that they can do to make it better.

5 years ago

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Verified Customer

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Margaret Hilliard, OH

Everything comes on time and it comes in good shape. I tested it accidentally and we got a very quick response. People spoke to me before they sent anyone out.

5 years ago

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Verified Customer

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Don Little Chute, WI

They are just fantastic. The device is very good quality. I tested it and everything worked great. I think MobileHelp is a very good company.

5 years ago

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Verified Customer

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David Arlington, TX

The necklace is very sensitive. I've had a number of false alarms caused by just flopping around on my chest. The one time I tested it, it worked just fine.

5 years ago

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Verified Customer

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Anonymous Fort Collins, CO

There have been several times where it mistakenly went off when I bumped it accidentally and they were very prompt in response.

5 years ago

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Verified Customer

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Hazel Temple, TX

Sometimes I would forget to wear my locket and they would call me immediately and helped me learn how to wear it so they're very helpful.

5 years ago

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Verified Customer

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Lorna

Their customer service is great because they answer immediately. I don't like the necklace too much because it is very sensitive and sets itself off.

5 years ago

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Verified Customer

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Sandra And Michael Auburn, KS

Every time I have had a question, they have been very helpful. The fall detection bracelet can be a little too sensitive.

5 years ago

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Verified Customer

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Anonymous Purvis, MS

They called me as soon as they thought I had fallen. The necklace gets set off a little too easily. The price is reasonable.

5 years ago

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Verified Customer

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Anonymous

It works promptly and their reply is prompt. They are on the ball. It is a little bit sensitive. A lady I spoke to was very courteous and polite.'

5 years ago

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Verified Customer

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Anonymous Harrisburg, NC

I like the convenience of the GPS thing and the button. Their customer service is very thorough, it was delivered quickly, and it was easy to set up.

5 years ago

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Verified Customer

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Wilma Morganton, GA

It cost more than advertised they would on the television. When my son set it off, they answered immediately but I wouldn't recommend them.

5 years ago

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Verified Customer

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Lorraine Stuart, FL

When I called they were very helpful. I like that when you are sleeping it makes a loud noise, I think that is a good feature.

5 years ago

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Verified Customer

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Christy

They are always there for me. When I call they are very friendly and cooperative with me. The device is very convenient.

5 years ago

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Verified Customer

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Anonymous Naperville, IL

I like the necklace more than the bracelet. I can use the device when I travel and I know that they will always be there for me.

5 years ago

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Verified Customer

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Tracey Keokuk, IA

I love the wristband, but the pendant goes off every time you move it and causes a lot of false alarms. The operators are very quick and helpful.

5 years ago

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Verified Customer

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Lisa Middletown, OH

The customer service is always there when I need them and they are always very helpful with any answers to any questions I have.

5 years ago

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Verified Customer

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Art And Zawadi Columbus, OH

The necklace isn't too noticeable and I like that you can be anywhere in the United States and you will always have help.

5 years ago

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Verified Customer

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Virginia The Dalles, OR

I like how you can bring the portable device downtown and know you can get help if you fall. The testing of the device was very easy.

5 years ago

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Verified Customer

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Linda Fort Worth, TX

They make you feel comfortable when you call and they tell you how things are supposed to go. I have told my friends and family all about it.

5 years ago

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Verified Customer

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Samuil Campbell, CA

I cannot say anything bad about them. I like how when we did our test, they were very fast. I am recommending them to anybody who is my age.

5 years ago

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Verified Customer

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Jose Sacramento, CA

Never had any issues with their service. Sometimes it set itself off automatically accidentally and I follow the instructions and wait for it to disconnect.

5 years ago

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Verified Customer

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Blaire

It makes me feel safe knowing that I have someone that can help me and I got an answer right away. I am very safe with it.

5 years ago

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Verified Customer

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Richard

I like everything about it. I have tested it and they did a great job; they did exactly what they said they would do. I trust them with everything.

5 years ago

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Verified Customer

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Jacqueline Windsor, VA

I like that there is someone always there that I can count on. It has helped me out and I really depend on it. They respond quickly.

5 years ago

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Verified Customer

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Janie Mount Holly, NC

My only complaint is the battery dies too soon. They are always there when I need them, I used it this morning when I fell.

5 years ago

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Verified Customer

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Phyllis Minneapolis, MN

My only problem is I might be allergic to the wristband, I am going to start wearing it again to see if I can but I can get the neck line and it tested well.

5 years ago

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Verified Customer

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Melissa Pageland, SC

They're very trustworthy. About three weeks ago I needed somebody and they were right there. It is easy to wear and they always answer.

5 years ago

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Verified Customer

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Gene Texas City, TX

I haven't had any problems and there is nothing to dislike about it. I can see it works well and they are always there when I need them.

5 years ago

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Verified Customer

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Calvin Denver, CO

The one I am wearing I would rate high but the one I am not wearing was not great. I tested it and it worked fine but the other one you just touch it and it goes off and the next thing the fireman is at your house. I don't care for that one.

5 years ago

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Verified Customer

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Barbara

They provided me with awesome customer service. They explained how everything worked, what as included, and their rate are reasonable.

5 years ago

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Rose Lee Stratton

the convenience of using the product. I feel much safer in my home with it. So far I haven't had to use it, but I know it is right there.

5 years ago

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Verified Customer

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Shelly Rummel

When I first signed up, they did not get the protocol right for calling when my Dad falls. So, the first call out was not as we had thought we had set it up. My Dad was a bit upset about it.

5 years ago

Reply from MobileHelp

Shelly,

We are sorry to hear about any misunderstanding regarding our call process that you experienced. We see that you have spoken to Customer Care and a Custom Call List has been put in place. If you need any further assistance, please contact us at 877-827-6207.

Kind Regards,

MobileHelp

Mar. 26th, 2019

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Verified Customer

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Mary Paradise

i have the automatic fall alert as part of my program but the pendant is way too sensitive. Just a slight bump causes it to activate an emergency call.

5 years ago

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Verified Customer

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Dorothy Skadsheim

Fall button is not perfected. The rest is good. Except I keep losing the sensors. How to find? They charged for 1 year instead of 1 month, no notice.

5 years ago