Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kelly Hartle

We have had one incident with family member wearing the unit and when she accidently set it off they responded quickly and kindly.

4 years ago

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Verified Customer

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F Rodgers

Thankfully no serious falls, but anytime Frank accientally hits the call button, there is an immediate response.

4 years ago

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Verified Customer

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Renuka rao

good service. and and good product.. promptly can get help from office to clear any questions we have.

4 years ago

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Verified Customer

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Paul Dragone

The system is easy to use and reliable. The company appears to be truly interested in the welfare of its customers.

4 years ago

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Laurie H Wood

MobileHelp has been very responsive (guesstimate less than 1 minute); but the fall detection pendant is too sensitive resulting in false positives

4 years ago

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Verified Customer

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Elizabeth Coleman

Customer Service is great. By accident I pressed the button and I heard the responder. Love the mobile ability.

4 years ago

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Verified Customer

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Clay williams son of customer

My mother fell other day and system did not detect her fall. Hit head and saw stars, was able to press button and they called her

4 years ago

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Verified Customer

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Jim

Easy to use and fairly inexpensive. No hassle, no high pressure sales pitch and knowledgeable sales staff

4 years ago

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Verified Customer

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Sheliah Collins

Very responsive and easy to set up. Would have liked more detailed information about my plan and setting up additional contacts.

4 years ago

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Verified Customer

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Avis

I had it for 2 weeks and had to use it! Service was as described and was thankful I owned mobileHelp.

4 years ago

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Verified Customer

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Ellen H. Reiner

Easy to use and very beneficial. It has provided me with peace of mind. Should I fall I can get help.

4 years ago

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Verified Customer

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M White

Set up was easy. Like having both watch and necklace. Did not rate 5 as have not had occasion to use yet. Assuming will result in a 5.

4 years ago

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Verified Customer

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Cynthia Herrin

Well, so far so good! I haven't needed to press the button yet, thank God! So I can't rate that yet, but I have "tested" and it worked fine!

4 years ago

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Verified Customer

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Bessie Tyndall

Very responsive on the ball on the ball On the ball. ........QUICK !!! QUICK RESPONSE QUICK RESPONSERESPONSE

4 years ago

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Verified Customer

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Adele blum Riverside, IL

Customer service is always friendly and ver helpful, as is tech support. Always welcoming, like part of a family

4 years ago

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Verified Customer

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Maeva Begley

I needed help within a week of receiving my unit. It was quick and first responders were at my home immediately.

4 years ago

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Merle E. Bowles Greeley, CO

Easy to sign up-Everyone very helpful and pleasant. Set-up easy. Not needed yet but gives comfort knowing it's there!

4 years ago

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Verified Customer

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Rather not list.

Would rate 5 stars if pendant/watch had speaker capability, tho I do like the smaller size of the devices compared to the "all-in-one" types.

5 years ago

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Verified Customer

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Kenneth Williams for William Turner

excellent service ,great quality , there when you need them and understanding if you accidentally set the alarm off

5 years ago

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Verified Customer

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Hilligje Timmerman

Because when I accidentally pushed the button, they answered right away. Other than that I haven''t had to use it.

5 years ago

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Verified Customer

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Roxann Paul

Necklace was not working with fall features but when called they promptly sent a new one that works.

5 years ago

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Verified Customer

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Debbie P

When needed help came to my Mom immediately. When the system goes off it notified my brothers as well.

5 years ago

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Verified Customer

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William Schreiber

Great piece of mind. Though never needed at this point, frequent testing confirms it works as advertised.

5 years ago

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Verified Customer

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Johanna Stahl

I accidentally hit the button when I was moving some things around in my closet and a policeman showed up.

5 years ago

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Verified Customer

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Janet

It has been very helpful. I have not needed to use it for emergency yet but I know I have it thank you

5 years ago

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Florence

When I go outside, I wear it. I like wearing it around my neck. It is a good service. I am pleased with it.

5 years ago

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Verified Customer

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Carol leach

Because every time I mess up and push the button by mistake every agent has been very helpful and nice

5 years ago

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Verified Customer

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Alice Nadine Kazimi

They are very helpful and quick to answer any questions I might have. The personnel are extremely courteous

5 years ago

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Verified Customer

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Aberdeen Sabo

Outstanding, friendly service. I feel safe in my home and can be independent thanks to your service!

5 years ago

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Marla White

They have been great with my mom. She has accidentally hit the button and they talk her through turning the alarm off.

5 years ago

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Amalia Pico Rivera, CA

I have just had it for about a month and a half so far so it's been doing pretty good right now. I'm happy with it.

5 years ago

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Verified Customer

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Jimmy Taylorsville, MS

I couldn't get it to start and I could get someone out here to get it set up. The device wouldn't work. They had to send me the rest of it all again and I didn't have any service for two weeks.

5 years ago

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Verified Customer

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Anonymous Cincinnati, OH

The couple of times she went off I didn't even know. I guess it was just sensitive but I was fine with the response.

5 years ago

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Lois Denair, CA

The customer service was very good and very patient and complete. My dealings with MobileHelp has been fine.

5 years ago

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Richard

Everybody that I have dealt with has ben very helpful to me. It is easy to carry around and easy to use.

5 years ago

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Stephen Oak Ridge, TN

Had a couple false alarms where I set It off and the result was excellent. People were there in a matter of seconds.

5 years ago

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Mable Brighton, CO

Works great. I would recommend it. I like that I'm able to leave the house and have my motions still detected.

5 years ago

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Josephine Colorado Springs, CO

My mom likes it because it makes her feel secure. She has accidentally pushed the button. They respond quickly.

5 years ago

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Verified Customer

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Lavonne Chandler, AZ

I've had it only a month and have not been impressed with it. My cord is lopsided and I've had to send it back for connection errors. I think that it's expensive. I wont recommend it to others.

5 years ago

Reply from MobileHelp

Hi Lavonne,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 8th, 2019

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Verified Customer

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Ann

When I use it, they respond. Last month I used my personal button and everybody showed up. It does a fine job.

5 years ago

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Verified Customer

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Rosella Mexico, MO

They helped us get it all set up and sent the things very punctually. I dislike nothing at this time.

5 years ago

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Verified Customer

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Kay Danbury, TX

There are nice people working for mobile help. Everything about my experience with them has been fine.

5 years ago

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Verified Customer

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Clarence Church Hill, MD

When we got a new device and they tested it I called and everything's been taken care of in a speedy manner.

5 years ago

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Lois Burlington, WI

No problems with it so far. The only thing I don't like is that the pendant is touchy but I'm getting used to it.

5 years ago

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Sharon

The people guided me through everything and they made sure most of it was working. We tested it and it worked fine.

5 years ago

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Dorothy

They answered me straight away when I tested it. I like the peace of mind. I don't have any complaints.

5 years ago

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Anonymous

So far, the services have been good. We keep the device in the car and I have one around my neck for fear of falling.

5 years ago

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Sandra

Everything is good. It works fine. When I set it up, they were really nice and made sure everything was working.

5 years ago

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Louis

It helped save me and get help here with a lot of police cars right away. Their customer service is pretty good.

5 years ago

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Kathleen And Michael

My husband has a heart condition and I have had seizures and it is really helpful when you can't get to the phone.

5 years ago