Name: MobileHelp
Rating: 4.6

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Verified Customer

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Denise Canton, MI

Excellent product. Excellent, customer service.

8 months ago

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Verified Customer

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Allene

Affordable and people are courteous and knowledgeable

8 months ago

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Barbara Los Angeles, CA

Easy to order, easy to install. Great service so far

8 months ago

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Verified Customer

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Kathryn Hensley

All in 1 device. It really detects possible falls. Just impressive.

9 months ago

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Verified Customer

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LD Meyer Houston, TX

Everything went smoothly and representative was very attentive and responsive.

9 months ago

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Verified Customer

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Virginia Holtgreve

It's too sensitive, I bought it for the fall protection and it goes off when I bend over. Will be returning device

9 months ago

Reply from MobileHelp

Hi Virginia, We have received your review; we are happy to see that you have been staying safe and that these were only a false alarms. We certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you were able to connect with our Technical Support team for with removing the automatic fall detection. Please let us know if you have any additional questions or concerns we can assist with. You can reach us directly by dialing 877-827-6207. Thank you for being the a valued part of our MobileHelp family.

Jan. 24th, 2024

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Verified Customer

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Wayne

I like the way I feel when I have several hours alone in my house. Safe.

9 months ago

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Verified Customer

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Claudia Sieber Trumbull, CT

The service is easy to set up. The plan/price options are good.

9 months ago Edited January 31, 2024

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Verified Customer

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Clementine North Baltimore, OH

Easy to set up.. Customer Service helped explain how the system works.

9 months ago

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Verified Customer

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Nicole Simi Valley, CA

Mobilehelp was a cinch to set up and the customer service is excellent!

9 months ago

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Verified Customer

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Judy Bloomington, IN

We are very pleased! Thank you for the over-the-phone help as we got started.

11 months ago

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Verified Customer

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Jarah Macclenny, FL

The customer service is great. I love the products and the system overall.

11 months ago

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Arlene

No hard sales pitch, just clear info on product, and price explained patiently and answered all my questions.

7 months ago

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Anne LA

Alert is very very sensitive and it was hard getting used to watching every move to not cause alert to go off

8 months ago

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James Dawsonville, GA

So far I am very happy with my service. It's nice that the voice tells you that the battery needs charging.

8 months ago

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Verified Customer

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Allieth Durham

Dislike the length of a charge. I place the necklace on the charger on Monday and after wearing it 24 hours, it has to be charged on Tuesday evening

1 year ago

Reply from MobileHelp

Hi Allieth, We received your review and we apologize if the unit requires charging more often than expected. Battery life can vary with usage. We recommend placing your device on the charge overnight to ensure that there is always a full charge for the next day. Our Technical Support team will be happy to help review the equipment with you and resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Kenneth Vancouver, WA

Wait time for response seems long. I would think a response ime should be less than 15-20 seconds.

1 year ago

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Verified Customer

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Daniel

Kind compassionate gentleman called to tell me my husband had fallen. I am very grateful.

1 year ago

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Verified Customer

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Lisa Cleveland, OH

The device itself is too large and it's not discrete. Also if you have cognitive deficits they don't remember to put it on.

1 year ago

Reply from MobileHelp

Hi Lisa, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for help finding a better fit? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Oct. 20th, 2023

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Verified Customer

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Jeanne Inverness, FL

Every one I have spoken to has been very helpful, professional, and knowledgeable.

1 year ago

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Verified Customer

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Bobbie TX

Great options and price. Knowing your loved one can get the help they need, if you're out of town

1 year ago

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Verified Customer

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Sharyn

Customer service gave me impression she (sheila) didn't want to be bothered. Called for information form for emergency personnel x2 and still not received

1 year ago

Reply from MobileHelp

Hi Sharyn, We received your review and we are sorry to hear about this as it is not an experience we want any of our customers to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Sep. 29th, 2023

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Verified Customer

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Eleanor El Dorado Hills, CA

Very satisfied. Had one accidental Call and they were very forgiving. And polite about it.

1 year ago

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Verified Customer

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Pamela

I lost my unit in a house fire along with everything I own. I need your help discontinuing service so I don't get charged

1 year ago

Reply from MobileHelp

Hi Pamela, We received your review and we are sorry to hear about this incident. We hope you were able to stay safe. We will be happy to assist you with the return of the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Sep. 29th, 2023

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Verified Customer

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Don DeWitt, MI

My wife doesnt like it. Its too sensitive, goes off in her purse, or if she sets it down on the car seat, as if she has fallen!. Now it stays home on the charger. Im sorry I wasted my money on it all up front!

1 year ago

Reply from MobileHelp

Hi Don, We received your review and we apologize for the issues you have experienced due to the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

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Verified Customer

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Darren DiLorenzo

Great product. Order process and set-up process was very smooth. Customer service was great.

1 year ago

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Verified Customer

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Judith Marblehead, MA

I have not yet used my mobile help for an emergency so therefore unable to answer most of your questions.

1 year ago

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Verified Customer

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James Upper Marlboro, MD

Quick response, but didn't contact me 1st, only contacted my emergency number, tried cancel but the ems came anyways

1 year ago

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Verified Customer

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Valerie Portsmouth, NH

Unhappy that I had to return equipment which I had never ordered. Happy that customer service was good.

1 year ago

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Verified Customer

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Cyndie Hess Tacoma, WA

Good customer service from rveryone but the technical rep I spoke with. He didn't have much interest in helping and was abrupt on the phone.

1 year ago

Reply from MobileHelp

Hi Cyndie, We received your review and we apologize for any inconvenience you have experienced. We will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Martha

Nothing to dislike at this point. It’s a nice device; just charge it up every few days.

1 year ago

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Verified Customer

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Brenda L Hartselle, AL

I fell a week ago and someone was calling within 30 seconds. They had help here within 10 minutes.

1 year ago

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Verified Customer

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Mickey

The service is excellent and reliable. Will definitely continue with the service.

1 year ago

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Verified Customer

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Kelly Shoultz Flint, MI

I am extremely happy with the service and the friendly representatives. Highly recommend!

1 year ago

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Verified Customer

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Richard Clearfield, UT

Haven't had to use it yet. A couple of false alarms but they responded right away.

1 year ago

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Verified Customer

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Dana Sunshine Buffalo, NY

The customer service reps are very personable & answered any and all of my questions or concerns.

1 year ago

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Elizabeth Dundalk, MD

so far all has been well. I have pushed the button in error 3 times and they were very pleasant.

1 year ago

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Verified Customer

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Kristie Bruce Myrtle Beach, SC

Easy setup and peace of mind knowing if in an emergency, help is a press of the button away.

1 year ago

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Verified Customer

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Nancy Virginia Beach, VA

The customer support folks answered all of my questions. I fell Saturday and it worked perfectly.

1 year ago

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Richard Grayslake, IL

It is light weight, charges fast. I wish the necklace was made of a different material so it would not hold water.

1 year ago

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Orva Phillips Spokane, WA

So far it meets our needs it did go off once when she was sitting doing nothing But nothing is perfect

1 year ago

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Marilyn Saul Phoenix, AZ

Lanyard just the right length so that I don't set it off when carrying groceries, cats, etc.

1 year ago

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Verified Customer

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Carol Mateja Wilmington, DE

Impressed with sensitivity, ease of handling. Appreciate fall notification as I am at risk to fall.

1 year ago

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Verified Customer

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Traci Wynnewood, PA

Very easy instructions to install and test. Excellent customer service and sales staff.

1 year ago

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Mary Kay Pfingsten Tulsa, OK

I needed assistance from a fall this week and the process was very smooth. Help came quickly!

1 year ago

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Verified Customer

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Angie Morales Hayward, CA

Setting up the device was fast and easy and sale person was friendly and answered my questions

1 year ago

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Mike San Ramon, CA

Staff friendly, helpful and takes time to make sure the product and operation of the device is understood

1 year ago

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George Taylor Jacksonville, FL

Promptness in response. Ease of testing the system. Assurance that someone is there 24/7.

1 year ago

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Eileen Gavin Yakima, WA

The process for getting the equipment and the online and phone help in setting up was great.

1 year ago

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william woodrow Garrison Kenly, NC

from begin company was helpful, two after get a fall happen they help member work thing out.

1 year ago