Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jane Doe

Simple instructions, great equipment and caring people! Customer service is paramount!

3 years ago

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Verified Customer

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Marylou Hrach Wexford, PA

I have accidentally bumped the "fall" button (4 times!!) and their response was within a few seconds!!

3 years ago

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Mona Fox San Antonio, TX

It gives me comfort wearing my MobileHelp medal alert knowing someone will respond should I fall.

3 years ago

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Kenneth Fripp Batten Memphis, TN

very quick to respond when alarm goes off, with operator and follow up phone call

3 years ago

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Gail Christensen Melbourne, FL

My hubby has fallen twice and each time was asked right away which help he needed

3 years ago

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Carol Dass Minneapolis, MN

Easy to set up, always helpful, it's given me peace of mind should anything happen .

3 years ago

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Susan Minneapolis, MN

Can't use the lock box...my landlord won't allow it. The pendant is not comfortable. I want to cancel service and return equipment

3 years ago

Reply from MobileHelp

Hi Susan, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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K. Asmussen Lewes, DE

Both my husband and I recently purchased the alert system. So far they are working as described.

3 years ago

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Verified Customer

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James D Yarborough Jr Asheboro, NC

Every thing is going great I got this for my mom and she has no problem with it

3 years ago

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Emily Morin Logansport, IN

The initial setup was handled easily and promptly. The response to an alarm is prompt.

3 years ago

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Verified Customer

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Laurie Kristine Cox Muncie, IN

Peace of mind. My mom can easily cancel it if she drops it or accidentally presses the button.

3 years ago

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Verified Customer

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Lorraine Van Berkel Allen, TX

The emergency contact was not called to be made aware of the fall I had on 9/19/22. It also seemed it took a long time for the paramedics to arrive.

3 years ago

Reply from MobileHelp

Hi Lorraine, We received your review, and we are sorry to hear about this incident. We would like to have our Technical Support team give you a call for further assistance with the account. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Elizabeth Tucker, GA

It has positives and negatives. The biggest negative is the annoying fall alarm because it goes off all the time and you have to click it off.

3 years ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Sep. 29th, 2022

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Verified Customer

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GI Hermosa Beach, CA

Fast and good service. Technician knew exactly how to guide me through my issue.

3 years ago

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Verified Customer

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Ed Warhol (Pat Muir-daughter) Ballwin, MO

New to them, but have answered when my dads device has gone off...even if false alarm.

3 years ago

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Robert Grady Young, AZ

So far it is working but other than testing fortunately we have not had any issues

3 years ago

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Verified Customer

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Fernando G. Argibay Hialeah, FL

A pretty new with MobilHelp but so far I am getting a lot of assistance doing Testing of the System

3 years ago

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Linda Reinhardt Erie, PA

Have not had emergencies,yet. But test interactions have been positive. At least its not off shore

3 years ago

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Heidi E Peter Birmingham, AL

Service was wonderful. If there are any issues, they take care of it immediately.

3 years ago

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ramona langdon Malone, NY

they gave me a lot of help setting up and knowing that i am safe at home and on the go!!

3 years ago

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Verified Customer

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Sue Korzinek Newaygo, MI

Ease of setup and use. GPS technology that allows the service to work anywhere.

3 years ago

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Verified Customer

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Debra Boyett Fouke, AR

They call to check on my mom even when there are no issues. Everyone is very polite and kind.

3 years ago

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Verified Customer

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Dr. Alyce A Schultz Bozeman, MT

Necklace is large and very sensitive. It has gone off 3 times when I rolled over in bed (I am not a large person) so I no longer wear at night.

3 years ago

Reply from MobileHelp

Hi Alyce, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 1st, 2022

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Verified Customer

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Claire Bishop Saint Augustine, FL

quick response especially when apparently I hit the button when I bent over while working on making greeting cards

3 years ago

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Verified Customer

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Kallie Amaral Rochester, MN

Habe appreciated the accuracy of the fall detection and responsiveness of call station

3 years ago

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Delores E Sandel Fort Worth, TX

MY EXPERIENCE WAS A FALSE ALARM, BUT THEY RESPONDED IMMEDIATELY WITH CONCERN FOR MY SAFETY.

3 years ago

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Verified Customer

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Catherine Biggers Westbury, NY

The service is incredible. Help was on its way as soon as my Motherinlaw needed help.

3 years ago

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Dale

Easy to set up and use. Peace of mind knowing a reliable agent is availabe in case of emergency.

3 years ago

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Verified Customer

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Dean Rogers Blue Springs, MO

More options such as a lockbox for house keys to allow first responders to enter home

3 years ago

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Jeffery Searls North Babylon, NY

Fast and reliable service. My family and I can rest a lot easier thank to MobileHelp!

3 years ago

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Lois Crow San Clemente, CA

When I fell hard, MobileHelp answered IMMEDIATELY and the EMT's rescued me within five minutes!!

3 years ago

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Verified Customer

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Mitzi Hebert Iota, LA

Staff was very helpful and pleasant when my Mother accidentally pushed her button.

3 years ago

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Verified Customer

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Lorraine Olivier Westport, MA

Easy to sign up and great Customer Service. Needed a change and they were very accommodating.

3 years ago

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Margie Booke Moorhead, MN

Where very fast responses when it was pushed. Also called me right away and keep me informed.

3 years ago

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Henry Brooks Delray Beach, FL

I set off my bracelet alarm in error, and they called me immediately to check on me.

3 years ago

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Kenneth Conn Jacksonville, FL

Thank God i haven't needed 911 but when i needed Mobile help the have always been there for me.

3 years ago

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Elisha Bready Coquille, OR

A few customer service operators were not helpful and it rang for over 2 minutes before anyone answered. I'm an emergency that's a long time

3 years ago

Reply from MobileHelp

Hi Elisha, We received your review and we apologize for any inconvenience you have experienced due to the longer than normal hold times with our Customer Service team. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account inquiry? And please rest assured, our emergency operators only handle emergency alerts to ensure their availability. Customer Service can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

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Verified Customer

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Diane Williams Ravenna, OH

Haven't had an occasion to actually use, but everything so far seems to work well.

3 years ago

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Jo Ann Jones Linton, IN

when I have questions I receive answers. We figure out what is the best for me.

3 years ago

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J A Durades Minneapolis, MN

Lock not usable with a handle, and I wasn't asked what kind of door opener i have so your product is of no value to me as it is so I may need to return it for a refund.

3 years ago

Reply from MobileHelp

Hi J A, We received your review and we are sorry to hear that the lockbox we provide is not compatible with your door handle. The lockbox is included for free with most of our system, as it helps reduce the risk of damage to your property by forced entry in the event of an emergency. And although our lockbox is only compatible with standard round door knobs, it can also be placed in any other secure and accessible location that may be available. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Customer Service team will be more than happy to help resolve this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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John J Seaton Las Vegas, NM

Fast professional response. clear voice from Butten pad, clear communication form caregivers

3 years ago

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Evelyn Mills Vancouver, WA

Already experienced , bumped it by mistake and the help was there immediately. It was a mistake.

3 years ago

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Phyllis Martin Harrisburg, NC

Several times I've hit the button and the operator was very kind. I feel really safe with it.

3 years ago

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Anonymous Palm Desert, CA

Great response but could be faster But they did show the paramedics who were here in a very timely matter to assist me

3 years ago

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Rebecca Carnahan Orlando, FL

Happy with service. Richard in sales was amazing. System is easy to use. Price is comparable to other companies.

3 years ago

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Anita Taylor Windham, ME

I tripped and landed on my knees. The neck pendant did not register anything but my Apple Watch did. I was very disappointed.

3 years ago

Reply from MobileHelp

Hi Anita, We received your review and we are sorry to hear about your recent fall. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. If you have not yet had a chance to speak with our Technical Support team about this issue, we will be happy to have a representative give you a call. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Verified Customer

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Gloria J. Wagener Collinsville, IL

I feel they are always there for me - even when the button gets pushed accidentally!!

3 years ago

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Sissy Lakey Nixon, TX

My father-in-law has fallen multiple times and the response time and help is great!

3 years ago

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Cassandra Anderson Decatur, IL

Customer Service has been great and the product was very easy to set up and use.

3 years ago

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Verified Customer

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Janet Fazio Paso Robles, CA

I fell 5 days after I received my mobile help. The paramedics were here within 10 minutes

3 years ago