Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tami Harris Albany, GA

They have been awesome. The service is quick to respond and get help when needed.

3 years ago

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Verified Customer

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Elizabeth Globe, AZ

As i fell in my back yard and it got help for me to get up and bam into my house.

3 years ago

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Verified Customer

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Mike Largo, FL

It's very user friendly and it has worked two times my wife fell. I trust this system.

3 years ago

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Verified Customer

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Richard Johnson Bridgewater, VA

So far so good. Had a rough start but we got the charger location changed all is good.

3 years ago

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Verified Customer

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Phyllis Dower Winsted, CT

Comprehensive coverage. Support when needed. Equipment appears to be sturdy and solid.

3 years ago

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Verified Customer

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S. Gwinn Montgomery, AL

The response has been rapid, and the customer service has been thorough and always professional.

3 years ago

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Verified Customer

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Mary Ches Saint Petersburg, FL

My next door neighbor & the paramedic who picked me up off the floor at 5 a.m. are very glad I now have Mobile Help!

3 years ago

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Verified Customer

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Pam Seale Indianapolis, IN

I have found communicating with the company very easy. Thanks Pedro and sorry I forgot the others.

3 years ago

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Verified Customer

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Bernice Kristan Delmont, PA

had a false alarm, and was connected immediately. Gentleman was very nice to me.

3 years ago

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Verified Customer

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Alan Santamaria Cranston, RI

overall good experience from start to finish features options other companies do not have

3 years ago

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Verified Customer

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Barbara Riddell Helena, AR

Only one upgrade would make it better, if the wrist monitor could voice communicate with the wearer.

3 years ago

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Verified Customer

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Gail Pleasanton, CA

They seem able to respond quickly and are always clear and polite when they are contacted

3 years ago

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Verified Customer

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Barbara Reynolds Newport, VT

Because of the service we recieved and the quick response when the alarm went off.

3 years ago

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Verified Customer

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Gina Aurora, CO

Too long a lag time of about 10 minutes from time mom accidentally pressed pendant button to agent response

3 years ago

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Verified Customer

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Nancy Winstead Tallmadge, OH

Makes me feel secure! Great system nice customer service, all around great equipment

3 years ago

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Verified Customer

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Anne Lapointe Huntsville, AL

Today, 3/6/21, talked with rep who actually helped me understand, now completely satisfied

3 years ago

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Verified Customer

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Elizabeth B. Young Harrisonburg, VA

When I was setting it up, I accidently touched the button and someone responded immediately.

3 years ago

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Verified Customer

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Roxanne Wiegerling Sheboygan, WI

Very helpful when ordering and setup, everything we needed was sent along with equipment.

3 years ago

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Verified Customer

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David & Terry Ward San Diego, CA

super reliable. Had need for services, and they responded in seconds (not minutes)

3 years ago

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Verified Customer

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Ruby Fuller Athens, GA

Easy to start up. I wear my to walk the dog and anything that takes me out of the house.

3 years ago

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Verified Customer

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Katie West Point, GA

No surprises. When they said I would get my unit, it was here and worked as described.

3 years ago

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Verified Customer

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Frances Chrisman Mexico, MO

Fast service and very helpful. I have a comfort knowing they are there to help.

3 years ago

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Verified Customer

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Sharon Fort Lauderdale, FL

I am a bit disappointed about the battery life on the speaker. Failing to charge it overnight sometimes is a problem

3 years ago

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Verified Customer

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ZS Corning, NY

It works! We‚Äôve had several false alarms but good to know when needed it will work!

3 years ago

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Verified Customer

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Ellen Allen Belhaven, NC

although it was a false alarm - everyone was notified immediately. I was impressed

3 years ago

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Verified Customer

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Sanford Leff Las Vegas, NV

Just started with them but all my experience has been good Aron who sold it to me was great

3 years ago

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Verified Customer

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NINA BLACKMON Fort Worth, TX

Because it is easy to check and when it is activated the response call is very quick

3 years ago

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Verified Customer

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Rosemary Manning Las Vegas, NV

staff offered good explanations of product, customer service always available to answer questions

3 years ago

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Verified Customer

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Azizi Sefu Carnegie, PA

Reliable and excellent service for the price. I would recommend having it in the home or on person.

3 years ago

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Verified Customer

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Alberta Swirsky Pembroke Pines, FL

I like the options they give you. I just started with Mobile Help so far I'm happy.

3 years ago

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Verified Customer

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Kimberly Johnson Montclair, NJ

The response time when activated is excellent. The dispatchers are very calm and helpful.

3 years ago

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Verified Customer

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Gayle Nunez Pleasant Hill, OR

It's great. I've always wanted a bracelet. Too bad it doesn't have a speaker in it. But I can handle it.

3 years ago

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Verified Customer

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Warren H Shiroma Guston, KY

Mobile Help is a sophisticated network, exceptionally reliable and responsive sytem.

3 years ago

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Verified Customer

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Pat Orland, CA

They were fast to respond when I accidentally hit my wrist button. I wear it 24/7.

3 years ago

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Verified Customer

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Jane Penn Wyatt, MO

every thing works as explained, and when I hit the call button acidently. A smiling voice repones!

3 years ago

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Verified Customer

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Joan Callahan Stoneham, MA

I have had a few false alarms and their was an immediate response from mobile help.

3 years ago

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Verified Customer

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Theron McCarthy Madisonville, LA

Mobile Help immediately was used to help my elderly mother the very first day. It works!!!!

3 years ago

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Verified Customer

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Charles Richmond Portland, OR

The staff are very knowledgeable about their product and the way to navigate their user interface,

3 years ago

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Verified Customer

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Howard Pawley Oscoda, MI

I have accidently pressed the alert button twice, the answering person was very understanding.

3 years ago

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Verified Customer

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Amelia Philadelphia, PA

Easy to use and set up, the purchasing process was easy and the rep I spoke to was very friendly

3 years ago

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Verified Customer

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Cindy Fraser Belen, NM

Had some issues with the lock box not opening and the employee we dealt with was initially reluctant to replace it.

3 years ago

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Verified Customer

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Nancy Enfield, CT

I love the wrist bracelet. It is so much more comfortable than wearing it around the neck.

3 years ago

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Verified Customer

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Doris Kay Levan Concord, NC

The instructions were clear. You sent exactly what you said you would. CS has been great!!!

3 years ago

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Verified Customer

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Elizabeth Stelton Goodyear, AZ

Pleasant relations with personnel; immediate and patient assistance; quality equipment

3 years ago

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Verified Customer

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Jane Best Santa Barbara, CA

Customer Service is very helpful when I needed help. Scale 1-10 (10 best 1worst) 10 plus. Yay

3 years ago

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Verified Customer

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Anonymous O'fallon, MO

Your company has been sending me an automated email attempting to get me to sign a shady contract agreement regarding a system that I paid for, for my mother. Not cool.

3 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to further assist with any questions or concerns you may have. It seems you are referring to our Terms and Conditions document, which can also be viewed on our website under "Legal & Policies" at the bottom of our webpage. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 11th, 2021

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Verified Customer

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Stacy Snow and Valerie Snow Denver, CO

Ease of use, device responsiveness, increased feeling of safety, I am satisfied with my plan thus far.

3 years ago

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Verified Customer

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Jim Murrieta, CA

this device has worked perfectly for my 87 year mom and keeps me informed should she fall.

3 years ago

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Verified Customer

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Pam Bryant Fishers, IN

I haven't had a medical need but the company has been helpful with setup and testing

3 years ago

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Verified Customer

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Ttttttttt Dalton, PA

When I contacted the company to see where the device was after 15 days from the date it was shipped they had no idea of how to trace it. Customer service was terrible in that regard.

3 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to further assist with resolving any issues or inconvenience you've experienced. What would be the best number for us to reach you on? Due to the current pandemic shipping carriers have been experiencing delays with delivery, but we apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 10th, 2021