Name: MobileHelp
Rating: 4.6

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Verified Customer

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L. Logan

They are always there when I need them, prompt response, willing/friendly response to my needs

3 years ago

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Verified Customer

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Howard Cunningham

Quick delivery and response to alarms, they respond quick to contact the helpers on the call list

3 years ago

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Verified Customer

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Mary Ann Frazier

I had immediate response even tho I accidently hit the button, I thought that was wonderful

3 years ago

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Verified Customer

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Nita

Response has been timely and the patience of all representatives has been excellent

3 years ago

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Verified Customer

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Mike

I have accidentally set it off a couple of times and they always call very quickly!

3 years ago

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Verified Customer

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Susan

The team members have been very helpful and prompt in answering the phone when I call.

3 years ago

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Verified Customer

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Kathy

Mom fell while outside. My sister who was nearby heard the system asking if Mom was ok. The system worked!

3 years ago

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Verified Customer

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Kristina Young

Rapid anywhere response. Excellent custmer service. I now feel safe wherever I am.

3 years ago

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Verified Customer

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Beverly Phillips

They have been very helpful when l had a question. Answered my problem right a way.

3 years ago

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Verified Customer

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Stephanie

Fast delivery with easy setup. Immediate communication when device was dropped.

3 years ago

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Verified Customer

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Barry Duvall

They do what they say they will. They are very helpful and not pushy when first contacted.

3 years ago

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Verified Customer

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Barb Bruno

The system is effective, easy and user friendly. The staff is helpful, caring and responsive!

3 years ago

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Verified Customer

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Shirley M Clifford

I have not had a problem, when testing the unit once a month, everything has gone very well.

3 years ago

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Verified Customer

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Paul Palmer and Linda Palmer

Fast response time. Voice of responder reflects concern that everything is okay.

3 years ago

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Verified Customer

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Betty Sease

I accidentally hit the button in your came on immediately which was fantastic thank you

3 years ago

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Verified Customer

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Anonymous

Anytime there are issues, their customer service team is always able to get a hold of us.

3 years ago

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Verified Customer

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Vanessa

Everyone I've contacted in their customer service has been courteous and sensitive to problems.

3 years ago

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Verified Customer

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Russell

Customer service has done an exceptional job and after testing the device, it works just fine.

3 years ago

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Renita

I wish customer service would call and check in with customers about whether or not their device is working.

3 years ago

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Patrica

The customer service was very helpful in explaining everything before I got my equipment.

3 years ago

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Verified Customer

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Carol

The people I talked to were very helpful. The unit was very easy to set up at home..

3 years ago

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Verified Customer

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Ardis Baumgartner

Easy for falls and use. Feel less anxious and more secure. And can help me on the go.

3 years ago

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Verified Customer

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Carol Lagier

I haven't had to use this yet, but there was an accidental hit on it and it was answered quickly.

3 years ago

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Verified Customer

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Catherine Dandeneau

They responded to my call about the service quickly. Answered my questions and got me signed up quickly.

4 years ago

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Verified Customer

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Evie T

The technology works, the reps are very helpful, and they've been there when we've needed them.

4 years ago

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Verified Customer

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Dorothy Keener

It is really a good thing to have. Once the alarm gl off, help is on the way fast

4 years ago

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Verified Customer

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Cynde Choate

Prompt, courtesy and also knew exactly what I was referring to when I called them

4 years ago

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Verified Customer

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Florence Emke

Customer service was awesome and no pressure to buy at all. Also only one that has fall detection.

4 years ago

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Verified Customer

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Anonymous

Excellent products and service, providing a lifeline between independence and monitored supervision

4 years ago

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Verified Customer

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Jodi Picou

As soon as the button is pressed someone is calling mom. Even though it's always a false alarm.

4 years ago

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Verified Customer

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Bernice Hertel

Good communication we the client. Quick response when the button has been activated.

4 years ago

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Verified Customer

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Brunhilde

Every time I push the button, they respond but it does go off too easily by itself.

4 years ago

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Verified Customer

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Anonymous

Everything was explained to me and I like it. It fits and is comfortable and responsive.

4 years ago

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Verified Customer

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Albert

I am very happy with the service. I get immediate responses. It is helping me be safe.

4 years ago

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Kathryn

Some tests take a little while longer for them to answer the phone which is surprising. Still I feel safe.

4 years ago

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Verified Customer

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Audrey

The unit is easy to use. The quality of it seems good. We feel relaxed having it.

4 years ago

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Verified Customer

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Edward

Every so often I test it. It only takes a few minutes to check that it is fine. I like that it is handy.

4 years ago

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Verified Customer

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Eunice

When I tested it, it worked fine. It is efficient and handy to have all the time.

4 years ago

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Verified Customer

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Helen

Customer service is great. I feel very comfortable with Mobile help. I do think it is very ugly.

4 years ago

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Verified Customer

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Carroll

The best thing is that it is easy to use and reliable. Testing it was very easy.

4 years ago

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Anonymous

I think it is great idea. I have three different button and as far as I know they are working fine.

4 years ago

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Verified Customer

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Danny

As far as I know, it is good. I don’t have any complaints. Right now I am fine with it.

4 years ago

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Verified Customer

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Theresa M Palmiero

Well I do not like the watch and I do not like the chain around my neck I woyld like to put the other one on but I do not know How

4 years ago

Reply from MobileHelp

Hi Theresa, We received your review, and upon reviewing your account, we're glad to see that our Technical Support team was able to speak with you and further assist with the equipment. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can always reach Technical Support directly by dialing 877-827-6207 Option 1, we're always more than happy to help.

Nov. 23rd, 2020

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Verified Customer

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Anonymous

was not informed of "chip" in some items and not in others.Plus never received my $200.00 gift card for getting the same plan for a friend Sally L.

4 years ago

Reply from MobileHelp

Hi Sally, We received your review and would like to contact you to resolve any issues. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Arlene

The person I spoke to was terrific. He explained everything to me. Very pleasant.

4 years ago

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Verified Customer

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Mary Rodriguez

My mother has hit the alert button a few times and the response was very quick and professional.

4 years ago

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Rita Dortch

It has helped my parents. My dad falls quite a lot and help has been there for him

4 years ago

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Merrill

Very helpful, but I have trouble wearing anything on my wrist or neck. That's my own issue not the product

4 years ago

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Verified Customer

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Bailey/Shaw

They do what they say they will. They are caring and respond quickly and professional.

4 years ago

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Verified Customer

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Grace Hopkjns

Tony M was informed, helped us make the correct decision for us, and was NOT PUSHY!

4 years ago