Name: MobileHelp
Rating: 4.6

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Verified Customer

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Susan Berkowitz Boynton Beach, FL

Great Customer service - answers concerns clearly. Notifies of there is a Power failure.

4 years ago

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Verified Customer

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I don't want to give my name. Colorado Springs, CO

They were very helpful in talking to them. The price is lower than some others.

4 years ago

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Verified Customer

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Kara Lynne Burns Evart, MI

They have been helpful, friendly and professional from the beginning contact with them.

4 years ago

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Verified Customer

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Patricia [Pat] Menningen Waukesha, WI

Helpful answers before and during start-up... offered both devices when I was unsure what kind I would like to wear.

4 years ago

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Verified Customer

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jutta culbertson Wauconda, IL

it is easy to work with and comfortable. And the price is right. Very nice sales person.

4 years ago

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Verified Customer

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Paula Spitz Plano, IL

They are always there for me and are polite and eager to help. Even in the middle of the night.

4 years ago

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Verified Customer

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Thelma Knoles Petersburg, IL

Too sensitive for active people. Mine just went off today when I leaned over to sit on the toilet. For not so active person, it would be rated a 5

4 years ago

Reply from MobileHelp

Hi Thelma! Thank you for your feedback. One suggestion, if the fall button is too sensitive for your lifestyle, you can always wear the standard button - where you press if you need help. Or if you need help on how to limit false alarms with your fall detection pendant, we would be happy to discuss those options with you. Give us a call at 877-827-6207.

Jun. 26th, 2020

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Verified Customer

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Craig Timm Elkhorn, NE

They explained everything about the process. They did what they said they would do for us.

4 years ago

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Verified Customer

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Judy H Roaring Springs, TX

They are thorough with information you can understand and prompt if you need them

4 years ago

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Verified Customer

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Presentacion Soberon Monterey, CA

So far no emergency but good to have its many good capabilities and the service if it does happen

4 years ago

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Verified Customer

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Jennifer Carrasco Seattle, WA

Ease of set up, well designed bracelet. Very clear and well printed out directions

4 years ago

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Verified Customer

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roberta Sedro-Woolley, WA

havent needed to use so cant say its quite. nice looking. out of the way so hopefully if needed will work

4 years ago

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Verified Customer

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Sandra Glickman Sharon, CT

Gives me security in case I fall and I am confident the company will get help to my door.

4 years ago

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Verified Customer

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Shirley Fayetteville, GA

Considerate, understanding & comfort in that they listened & offered the best service.

4 years ago

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Verified Customer

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Gregory Wilson Key West, FL

I accidentally bumped into a device and the 911 dispatcher immediately came through.

4 years ago

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Verified Customer

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Sonja Stuart Lake Placid, FL

Feel secure living alone at 81. No neighbors nearby. Customer service very helpful and friendly.

4 years ago

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Verified Customer

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Chrissy Fort Myers, FL

Makes me feel secure home or away. My only problem is charging the pendant everyday. Sometimes it wakes me up!

4 years ago

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Verified Customer

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Susan t Malloy Fort Myers, FL

Ease of set-up and payment. I hit the button by mistake once and received a call right away!

4 years ago

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Verified Customer

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Anonymous Grovetown, GA

My favorite thing is the GPS and that it goes outside. I’ve tested it and it was fine. They responded fast.

4 years ago

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Verified Customer

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Ricky Weatherford, TX

They’re a good company. They’ve been really helpful. I feel a lot better with my mother being by herself.

4 years ago

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Verified Customer

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Anonymous Spring Lake, NJ

The device is very efficient. I think it is very good. I use the wrist band most of time.

4 years ago

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Verified Customer

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Dennis Enola, PA

Tested it several times and the tests ae very successful. It is very easy to use.

4 years ago

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Verified Customer

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R.J.G Houston, TX

I’ve had a good experience with the company the two occasions I’ve used it. The price is high.

4 years ago

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Verified Customer

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Anonymous Jackson, MI

I use it most of the time, though there are some days I forget. The people are very helpful.

4 years ago

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Verified Customer

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Anonymous Jacksonville, FL

MobileHelp is easy to use and they’ve been very helpful and polite. I feel safe.

4 years ago

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Verified Customer

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Carole Palm Harbor, FL

I’ve tested it, haven’t had to use it for an emergency, and they’ve responded quickly.

4 years ago

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Verified Customer

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Monty Dyersburg, TN

So far they are very prompt and helpful. It is very easy and user friendly. I like the convenience.

4 years ago

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Verified Customer

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Anonymous Stratford, CT

I know it is there if I need it and it is easy to use because everything is fine.

4 years ago

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Verified Customer

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Debra Chico, CA

Reliable and easy to use for my mother who tested and said it was a good experience.

4 years ago

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Verified Customer

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B Bridgewater, VA

The device is handy and I haven’t had any problems with it and have tested it.

4 years ago

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Verified Customer

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Dolores Ridgewood, NY

When I test it, everything works fine. Customer service was good when we applied for it.

4 years ago

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Verified Customer

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Anonymous Scott Depot, WV

I think it is a good thing. They are pretty trustworthy and I like the device pretty good.

4 years ago

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Verified Customer

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Anonymous Barnesville, GA

The neck pendant device is nice and small which is what I like about mobilehelp.

4 years ago

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Verified Customer

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Wilford New York, NY

The time I tested it, it was good. They are pretty prompt. They were right on time.

4 years ago

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Verified Customer

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Linda Cincinnati, OH

The wrist band makes me break out in a rash but mobilehelp has done exactly what I expected and it works.

4 years ago

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Verified Customer

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Ruth Wadesville, IN

I like that it is portable and you can go anywhere. Their customer support answers my questions anytime I have one.

4 years ago

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Verified Customer

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Maryland Abilene, KS

If I call them, I always get some help that has meant a lot to me. I would recommend them.

4 years ago

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Verified Customer

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Danielle Houston, TX

The person who deals with medical outpatients is really nice and helpful. The fall detection is not a hundred percent.

4 years ago

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Verified Customer

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Brian San Antonio, TX

Customer service was quick. I like how easy it goes off. I first tested it the day I got it.

4 years ago

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Verified Customer

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Anonymous East Meadow, NY

I ordered the item and received it and followed the directions and everything is fine.

4 years ago

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Verified Customer

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Jim Boulder City, NV

I don't like the size of it. It tested fine. It has gone off three different times and emergency responders were called and all three times it shouldn't have gone off.

4 years ago

Reply from MobileHelp

Thank you for your feedback. We would love to review the alarms you mentioned, and go over ways to reduce false alarms, or how to cancel false alarms, please give our Technical Support Team a call at 877-827-6207, Option 1.

Jun. 11th, 2020

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Verified Customer

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Carlton Balch Springs, TX

The time I tested it, it was great. It is convenient, easy to use, and responsive.

4 years ago

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Verified Customer

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Joe McDonough, GA

I like that I was able to get both one for my wrist and one for my neck. They are excellent.

4 years ago

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Verified Customer

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Shirley Miamisburg, OH

They are very responsive. They are easy to work with when we set up. It's pretty easy to reset.

4 years ago

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Verified Customer

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Margaret Las Cruces, NM

This thing is a lifesaver. You're pretty consistent to be honest and I think you spend time with your customers.

4 years ago

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Verified Customer

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Ruth Oneonta, NY

It's fine but I haven't had to use it. The only thing I dislike is that it goes off sometimes.

4 years ago

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Verified Customer

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Yvonne Myrtle Creek, OR

I've tested it twice and I can reach somebody quickly. It keeps me protected wherever I am.

4 years ago

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Verified Customer

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Donna Millville, DE

I like the device because I can use it anywhere. They're really good at everything I needed.

4 years ago

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Verified Customer

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Eddie Richmond, VA

It's a great service and I don't have any problems with what I got. I test it every day.

4 years ago

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Verified Customer

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Leota Whitesboro, NY

Every time I needed them they were there. The people are friendly and efficient.

4 years ago