Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kathleen Olsen

Impressed on call time when alerted easy setup nice employees wearable alert button

5 years ago

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Verified Customer

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Alexander Watson

They're great at working with you at your pace to get the right product for your situation.

5 years ago

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Verified Customer

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Charlene Leis

Everything came on time and works, needed to ask a question and they were right there to help

5 years ago

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Verified Customer

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Arlene E Reed

At 81 years I had to call customer service. They were kind, patient and very understanding!

5 years ago

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Verified Customer

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gwen

The lock box is a piece of junk. I have tried several times to open it without success. Without it what do you have? If I can't open it how can I expect someone else to do it?

5 years ago

Reply from MobileHelp

HI Gwen,

We are sorry to hear you are having trouble with the lockbox. We do offer a tutorial on the lockbox via our youtube channel. Please search MobileHelp LockBox and it will be the first video that appears.

If you still are having trouble with the lockbox, please give us a call at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Mar. 24th, 2020

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Verified Customer

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Rita Schmoker

They are easy to use, operators have been helpful and kind when I accidentkt set off my alarm

5 years ago

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Verified Customer

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Raymond Herrick

Very happy with system and very relieved to have this protection piece of mind for my mother

5 years ago

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Randy

Simple purchase, many options, and quick shipping. Also simple, easy set to begin use.

5 years ago

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Verified Customer

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Patrick Doyle

I am still learning. So far I am concerned About doing tests in case I make a mistake.

5 years ago

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Verified Customer

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Wendy Zimmer

Immediate attempts to contact my father an emergency contact (myself) when alarm is triggered.

5 years ago

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Verified Customer

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Connie .Zurin

Dropped fob and got immediate response. Instructions on how to stop if happens again.

5 years ago

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Verified Customer

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Cindy

Easy. Fast to get, No Contract, GPS to track our dad everywhere when he is alone.

5 years ago

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Verified Customer

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Karen M. LaFave

Customer service was outstanding, met all my needs that I wanted, and the price was excellent.

5 years ago

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Verified Customer

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Louise Furfaro

Customer service exceptional. The associates that I spoke with were professional & friendly

5 years ago

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Verified Customer

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LInda Ainsworth

They are always there if I need them. You can relax and know you are in good hands

5 years ago

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Lil Marshall

This morning I was leaning into my washing machine, heard the alarm & received 2 calls to make sure

5 years ago

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Raymond B Reid 111

Have answered every call pleasently and efficently ,< Good Company to depend on >

5 years ago

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Terri Miller

Pamela in Customer Care was very knowledgeable and helpful with my questions about the product and your service.

5 years ago

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Verified Customer

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William Brian Moore

Best price,essentially same product ($19.95 a month for life.Can't beat that,thanx again.

5 years ago

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Verified Customer

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Terry Collins

Very helpful during the initial setup and immediate response when there was an alert triggered.

5 years ago

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Verified Customer

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Laura Passarella

your service is awesome very easy to operate install and your customer service is awesome

5 years ago

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Richard

person I talked to made it easy to sign up but have not had to use the service so far so not sure how to rate

5 years ago

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Verified Customer

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Karen White

Friendly service. Gives the family comfort knowing their loved one can access help easily.

5 years ago

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PB

Every transaction/discussion has been pleasant and helpful and very friendly people

5 years ago

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Verified Customer

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Shirley Yvonne Yates

I haven't used it yet. I had to adjust to the flashing light in the bedroom and the bracelet i wear on my arm has come unbuckled three times.

5 years ago

Reply from MobileHelp

Hi Shirley,

Please contact Technical Support at 877-827-6207, Option 1 for assistance with your system. They can send out a new wrist button if needed. You can also put any standard watch band on your wrist button, if that works better for you.

Feb. 17th, 2020

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Verified Customer

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Ann Zwolski

So far, we've had a couple false alarms, however, MobileHelp has been very responsive.

5 years ago

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Verified Customer

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Laura Doumont for patient Jane Smith

it's everything you told us it would be. We really like the phone rep who worked with us.

5 years ago

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Verified Customer

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Khalid Ikram

A very comprehensive program, backed by the most patient and understanding staff

5 years ago

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Verified Customer

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Mary Dwyer

They were kind and helpful in many ways. The nurse showed a keen sensitivity to my needs!

5 years ago

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Lupe Vasquez

The person I talk to gave a detailed info about the syste. Answer all my questions and was. Very polite and patient

5 years ago

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Verified Customer

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Linda L. Herron

Their response time, even to a false alarm is great. Wonderful feeling of security.

5 years ago

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Scott

MobileHelp is really pretty complete, although the items could be easier to wear, and more attractive or unnoticable.

5 years ago

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Verified Customer

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Sandra Kirk

This system is the third one we have tried. It's the ONLY one with a fall alert program that works.

5 years ago

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Verified Customer

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Audrey kasprzyk

Customer service is excellent and they promptly answer any questions. Easy to set up.

5 years ago

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Verified Customer

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Bruce Lipski

Customer service was very prompt and concise in the information that they provided.

5 years ago

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Verified Customer

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Kathy M

My dad is actually using this - system is easy, lightweight and is giving him a sense of security.

5 years ago

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Verified Customer

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Sharon Del Rosario Benson, AZ

Too sensitive devices. Too nqny false alarms not our fault. Doing laundry, changing clothes, bending over, etc.

5 years ago

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Verified Customer

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Tom Godfrey Omaha, NE

Great customer service. Haven't needed the service in an emergency to rate response.

5 years ago

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Verified Customer

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Tony Sacramento, CA

Quick in responding to my calls for assistance. They contact relatives until they reach one.

5 years ago

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Verified Customer

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Mary Ann

Never had to use it. Getting it cancelled was not easy. No one answered the phone for days. Poor service.

6 years ago

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Verified Customer

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Sylvia Clarke

They leave me alone unless I call them & that only happened when I wanted to call.

6 years ago

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Verified Customer

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Kelly

Had a false alarm with my mom but the response time was phenomenal!!! Great and highly recommend!

6 years ago

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Verified Customer

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Erna Burgess

Very professional in the setting up part and let''s me know when needs to recharge

6 years ago

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Verified Customer

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Wilma Oldfield

Mobile help has everything I want in a service. They are always there when I need them.

6 years ago

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Verified Customer

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Brenda

Easy to use and to set up for my mother. We have recommended MobileHelp to her friends!

6 years ago

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Verified Customer

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Marilyn H. Florey

Haven't had to use MobileHelp since I changed. Thank God. I do like the easy test process.

6 years ago

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Verified Customer

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Lois G

I feel safe and know a friend who used it twice and so happy she had mobile help.

6 years ago

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Verified Customer

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John potter

Quick setup, new feeling of security, reasonable cost, delivered all that was promised.

6 years ago

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Verified Customer

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Brenda Wentworth.

My mother had an allergic reaction to the equipment that required a doctor's intervention. The company should warn customers that there's possible side effects or allergic reactions.

6 years ago

Reply from MobileHelp

Hi Brenda. Our neck pendant is made of plastic and nylon for the lanyard. The wrist button has a silicon band and the button is plastic. We are sorry to hear that your mother is allergic to this type of material. We hope she is feeling better. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Larry Benfer

I fell down on 19 August and I pushed my neck piece alert and it didn't work fortunately my life arrive shortly there after I reported it and they are sending me a new neck piece

6 years ago

Reply from MobileHelp

Hi Larry. We are sorry to hear about your experience, however, we reviewed your account and see that this was already been resolved when you spoke to our Technical Support Department. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Aug. 30th, 2019