Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dolores Bradford, PA

I like the device because it is very convenient. I tested it a week ago and it went very smoothly.

6 years ago

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Verified Customer

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Wanda Goddard, KS

It is great that I can take my device with me when I am riding my bicycle and can get help immediately.'

6 years ago

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Verified Customer

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Moses Sacramento, CA

I like this device because it is a lot cheaper than other mobile medical alert devices.

6 years ago

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Dulce Fayetteville, AR

You have to charge the device all the time and I don't like that. The price is too high and customer service wasn't very good.

6 years ago

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Brenda Windsor

Dependable i had made a mistake and hit the button and the operator was right on the call

6 years ago

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Randy Schoonover

They are easy and friendly to work with. The machine and accessories work great!

6 years ago

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Verified Customer

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Pat Gross.

Love just needing the watch and the rapid response when I accidentally pressed the HELP button.

6 years ago

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Verified Customer

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Kathy Sidla for Bob Person

Pendant is too sensitive hen bumped. My dad keeps taking it off when working at his puzzle to avoid hitting it on the table and setting it off.

6 years ago

Reply from MobileHelp

Kathy,

We are sorry to hear that your fall detection pendant being overly sensitive. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you .

Kind Regards,

MobileHelp

Apr. 30th, 2019

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Verified Customer

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Jim

Professional & courteous personnel manning telephones. Testing of equip prior to use is a plus.

6 years ago

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Verified Customer

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Harvey Speck

Got help to me fast when I needed it. Made a welfare check after having device about 2 months,

6 years ago

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Verified Customer

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Tom Gendron

great customer service. Customer service reps have class and grace dealing with the elderly.

6 years ago

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Barbara

We tested it and it was fine but she never used it, she just calls the ambulance. The return service is ridiculous, I dislike it.

6 years ago

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Verified Customer

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Rena Appomattox, VA

I haven't needed to use it much but it is convenient. They are good about giving me information.

6 years ago

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Verified Customer

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Steward Spartanburg, SC

I do have a limited income, but the price seems to be good when compared to their competitors.

6 years ago

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Norma Waco, TX

The customer service I have gotten lately has been very good, but the device is too expensive.

6 years ago

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Lotawanna Clinton, OK

The button is too sensitive and gets set off more than it should, but besides that everything is fine.

6 years ago

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Ronnie Lee

It takes too long to get an operator to come on the line. I don't like it. I tested it and the device works good.

6 years ago

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Lela

Every time I move, the alarm goes off and then I have to tell them that everything's alright.

6 years ago

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Bill Grand Rapids, MI

The alert device is easy to use and the testing was fine. The device worked as described.

6 years ago

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Verified Customer

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Elmer G And Cynthia Brownsville, TN

I've tested it 3 times and it works great. I feel secure with it on and it even protects my wife.

6 years ago

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Verified Customer

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Timothy Durham, NC

Easy to call for help. The only complaint I have is that the device can be too easy to set off.

6 years ago

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Jimmy Cochran, GA

I like how quickly they respond and how dependable they are. The people are very nice.

6 years ago

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Verified Customer

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Lillie Upper Marlboro, MD

The people on the phone were very professional and seemed to know their business.

6 years ago

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Glen Oregon, OH

The device is simple to use. I talked to five different companies and I liked mobile help best.

6 years ago

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Verified Customer

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Michael Rockford, IL

I tested it and the person came back in a minute. It something I really and it works good for me.

6 years ago

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Edward Stillwater, OK

They get through easy and are on the ball. I have tested it quite a bit and it has been good.

6 years ago

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Varmel Lakeville, IN

I am very satisfied with it. I tested it and they told me exactly where I was and I like it.

6 years ago

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Shelby Pinconning, MI

I like every bit of MobileHelp. It tells you when the battery needs to be recharged.

6 years ago

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Geraldine

When I tested the device it was very easy, and the representative I had was excellent.

6 years ago

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Harriet And Francis

The price is great and when I tested it, a very nice and polite woman helped me on the phone.

6 years ago

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B Indianapolis, IN

They have a lot of sales experience. The person I talked to was very personable and informative.

6 years ago

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Helen Red Bay, AL

I really appreciate the service. I have tested it a couple times and everything has gone smoothly.

6 years ago

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Robert Austin, TX

I testedx it one time and it worked very well. I like everything about MobileHelp

6 years ago

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Jewel And Chester Marietta, TX

The device works great. I pressed the button on accident and they were very nice to me.

6 years ago

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Verified Customer

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Roberta Independence, MO

I like that I can keep the button on my neck all the time and I don't have to take it off.

6 years ago

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David Washington, PA

I don't like that the device gets set off accidentally all the time, but I would still recommend it.

6 years ago

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David And Christine New Zion, SC

The services have been excellent so far. I like the protection it provides anywhere in the home.

6 years ago

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Linda Chico, CA

My alarm goes off on accident from time to time, but they are always nice about it. I don't like how it gets set off so easily.

6 years ago

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Patsy Albuquerque, NM

I love being able to get help if I need it. I can just grab it whenever I need it.

6 years ago

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Susan

I feel satisfied with it; I feel like I'll be safe and I'll have help if I need it. I like it.

6 years ago

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Marjorie

It takes quire a while to get response and I have tested it twice. Other than that everything is fine.

6 years ago

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Verified Customer

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Louis Excelsior, MN

It's a good company and they explain things and get me all that I need. It gives me a good feeling having it there.

6 years ago

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Loretta Waupaca, WI

I don't like the necklace so I am using the wristband, which has been very good.

6 years ago

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Anonymous Dayton, OH

I think they probably should have a speaker on button around my neck, so I'd be able to talk instead of waiting for a phone call.

6 years ago

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Idania Fort Lauderdale, FL

Everything is great, I have been using it for a month and they have good service.

6 years ago

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Mattie Los Angeles, CA

I have had one experience where it didn't work but other than that I have been able to get the help I need.

6 years ago

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Teresa

They respond in a very fast manner, we feel safe to have this company in my mothers home

6 years ago

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nancy paredes

it needs rebooting too often. the unit flashing and repeated attempts to have a permanent reboot fail. It's annoying

6 years ago

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Verified Customer

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JOAN jobsis

.excellent product & service. I like that it goes with me in the shower & when I travel.

6 years ago

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Barbara Capasso for Helen Sturm

The typical response time is 5-10min. Mom said she waited 30 min for help to physically arrive.

6 years ago