Name: MobileHelp
Rating: 4.6

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Verified Customer

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John Smithye

Their products are better than others I have used. I have had zero false alarms since using it.

5 years ago

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Verified Customer

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Robert Neuenfeldt

Wonderful to have in an emergency ... my dad fell and was able to get help very fast

5 years ago

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Rose Raboski

Good customer service. Especially like the unit that allows me to travel and still be connected

5 years ago

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Sue Searles

Thankfully I have not had to use the device, but they gave excellent directions for when I do.

5 years ago

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4 Mineola, NY

Response time is great when you press the button. I haven't tested it too much but it seems to work pretty good.

5 years ago

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5 Brownsburg, IN

They give you a device you can take with you when you leave home, it's just I forget it sometimes.

5 years ago

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4 Mesquite, NV

The device is light and compact. There is good coverage over my entire house and I get a good signal.

5 years ago

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4 Orchard Park, NY

Whenever I have had a question, the customer service representatives have always been there to answer it.

5 years ago

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5 Bear, DE

Sometimes it goes off to quickly when I don't even press the button. They are always there for me.

5 years ago

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4 Corpus Christi, TX

I tested it and it works great. I like the necklace because it works a lot like a telephone around your neck.

5 years ago

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5 Kansas City, MO

Love the device and it works great, but it is too sensitive. It goes off all the time.

5 years ago

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Brent Pittsburgh, PA

Completely satisfied with the service. I tested it last week and MobileHelp is very great.

5 years ago

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Steven Indianapolis, IN

Every time I've dealt with them, they've been very helpful. The device sometimes registers falls when nobody is falling.

5 years ago

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Verified Customer

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Darlene Dill City, OK

I'm getting really good customer service. I'm satisfied with it and I feel safer when I go outside.

5 years ago

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Verified Customer

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Mary

Anytime there is a problem, they come on right away and answer my call. I am satisfied.

5 years ago

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Dale

Customer support is helpful when I talk to them. They responded when we tested it.

5 years ago

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Anonymous

It is working pretty good. I set it off quite a bit in the beginning but I am getting used to it.

5 years ago

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Patrice

Customer service is very good. The man I asked with helped me test it. When I accidentally set it off, it works okay.

5 years ago

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Faytie

There if I need it and I like that. It works just fine and I am happy I have them.

5 years ago

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Norma Jacksonville, FL

Customer support answers right away. I like that I don't have to check the battery.

5 years ago

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Tyler Charleston, IL

Customer service is very helpful and I like the amount of time it takes for them to answer.

5 years ago

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Opal Oklahoma City, OK

I like it because I feel secure with it and I just think it's a safety feature that I needed.

5 years ago

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Verified Customer

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Stephanie Kramer Mason, OH

Very dependable. Like the fact there was no installation fee or a cancellation fee.

5 years ago

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bruce b

it has worked as advertised. the emergency response showed and everything worked qell.

5 years ago

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Verified Customer

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Tony Irvine, CA

Easy and very fast to order, but extremely hard and tedious process when you wish to return or cancel the service within the 30 days!

5 years ago

Reply from MobileHelp

Tony,

We are sorry to hear that you had a difficult time cancelling your service. Please let us know if you need any further assistance with this.

Best Regards,

MobileHelp

May. 7th, 2019

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Verified Customer

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Lance

I like the availability to have an emergency contact. I test it once and it went successful. I haven't had any issues with it.

5 years ago

Reply from MobileHelp

Hi Lance! Thank you for taking the time to post a review. Is there anything we can do to earn a higher rating?

May. 6th, 2019

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Wayne

I tested out the service and it works great. Overall, the equipment and customer service has been very good.

5 years ago

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William Winston-Salem, NC

Customer service is very attentive to my needs, and there isn't anything that I do not like about them.

5 years ago

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Verified Customer

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Stanley Deer Park, WA

Customer service has been very responsive to my needs. The device works as explained.

5 years ago

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Shiela Spanish Fork, UT

Customer service ensured that everything was explained very carefully. They were very responsive.

5 years ago

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Dolores Bradford, PA

I like the device because it is very convenient. I tested it a week ago and it went very smoothly.

5 years ago

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Wanda Goddard, KS

It is great that I can take my device with me when I am riding my bicycle and can get help immediately.'

5 years ago

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Moses Sacramento, CA

I like this device because it is a lot cheaper than other mobile medical alert devices.

5 years ago

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Verified Customer

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Dulce Fayetteville, AR

You have to charge the device all the time and I don't like that. The price is too high and customer service wasn't very good.

5 years ago

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Brenda Windsor

Dependable i had made a mistake and hit the button and the operator was right on the call

5 years ago

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Randy Schoonover

They are easy and friendly to work with. The machine and accessories work great!

5 years ago

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Pat Gross.

Love just needing the watch and the rapid response when I accidentally pressed the HELP button.

5 years ago

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Verified Customer

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Kathy Sidla for Bob Person

Pendant is too sensitive hen bumped. My dad keeps taking it off when working at his puzzle to avoid hitting it on the table and setting it off.

5 years ago

Reply from MobileHelp

Kathy,

We are sorry to hear that your fall detection pendant being overly sensitive. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you .

Kind Regards,

MobileHelp

Apr. 30th, 2019

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Verified Customer

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Jim

Professional & courteous personnel manning telephones. Testing of equip prior to use is a plus.

5 years ago

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Verified Customer

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Harvey Speck

Got help to me fast when I needed it. Made a welfare check after having device about 2 months,

5 years ago

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Tom Gendron

great customer service. Customer service reps have class and grace dealing with the elderly.

5 years ago

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Barbara

We tested it and it was fine but she never used it, she just calls the ambulance. The return service is ridiculous, I dislike it.

5 years ago

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Verified Customer

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Rena Appomattox, VA

I haven't needed to use it much but it is convenient. They are good about giving me information.

5 years ago

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Steward Spartanburg, SC

I do have a limited income, but the price seems to be good when compared to their competitors.

5 years ago

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Norma Waco, TX

The customer service I have gotten lately has been very good, but the device is too expensive.

5 years ago

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Lotawanna Clinton, OK

The button is too sensitive and gets set off more than it should, but besides that everything is fine.

5 years ago

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Verified Customer

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Ronnie Lee

It takes too long to get an operator to come on the line. I don't like it. I tested it and the device works good.

5 years ago

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Lela

Every time I move, the alarm goes off and then I have to tell them that everything's alright.

5 years ago

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Bill Grand Rapids, MI

The alert device is easy to use and the testing was fine. The device worked as described.

5 years ago

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Verified Customer

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Elmer G And Cynthia Brownsville, TN

I've tested it 3 times and it works great. I feel secure with it on and it even protects my wife.

5 years ago