Name: MobileHelp
Rating: 4.6

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Verified Customer

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John potter

Quick setup, new feeling of security, reasonable cost, delivered all that was promised.

7 years ago

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Verified Customer

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Brenda Wentworth.

My mother had an allergic reaction to the equipment that required a doctor's intervention. The company should warn customers that there's possible side effects or allergic reactions.

7 years ago

Reply from MobileHelp

Hi Brenda. Our neck pendant is made of plastic and nylon for the lanyard. The wrist button has a silicon band and the button is plastic. We are sorry to hear that your mother is allergic to this type of material. We hope she is feeling better. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Larry Benfer

I fell down on 19 August and I pushed my neck piece alert and it didn't work fortunately my life arrive shortly there after I reported it and they are sending me a new neck piece

7 years ago

Reply from MobileHelp

Hi Larry. We are sorry to hear about your experience, however, we reviewed your account and see that this was already been resolved when you spoke to our Technical Support Department. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Judy Miles

They are friendly and helpful every time that I have talked with and once it was late at night.

7 years ago

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Verified Customer

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Norma Fath

Prompt and polite operators when I accidentally cause the fall button to engage.

7 years ago

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Verified Customer

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J. A. Frazer Crocker, jr.

Fast and courteous response, both to calls for help and to resolve technical issues.

7 years ago

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Verified Customer

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William Schroeder

I asked for a refund after ordering the wrong device. Never signed agreement and sent back unit with all intact. Have yet to see a refund to my credit card and am still receiving mail.

7 years ago

Reply from MobileHelp

Hi William. We reviewed your account and see that you were refunded on 07/17 to your payment method on file. We would be happy to call your banking institution with you to confirm that the refund has been provided. Please contact Customer Care at 877-827-6207 for assistance. We look forward to speaking to you. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Joseph McNeal

They are reasonable; respond promptly. Customer service people are helpful and reassuring. d

7 years ago

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Verified Customer

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Mary Alice Hodder

I haven't had to use the system yet, but the help I got setting my system up was great.

7 years ago

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Verified Customer

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Virginia H. Moser

Clear explanation of options. No pressure. Excellent help with set up. Five stars above

7 years ago

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Verified Customer

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Teresa Pschorr. Daughter

Professional. Helpful. Direct and to the point with Alert Calls. Helpful with Customer Service and Billing questions.

7 years ago

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Verified Customer

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Yvonne Sallisaw, OK

I dropped it one day and they called me to see if I had fallen. They were very prompt.

7 years ago

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Verified Customer

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Carol Denver, CO

It's convenient and effective. It works good and they answer the calls really fast too.

7 years ago

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Verified Customer

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Debra Wilmington, DE

They are trustworthy and their customer service is just fine and the device is great.

7 years ago

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Verified Customer

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Craig Hodge

I tried other services like this. They never worked. This works well and its mobile.

7 years ago

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Verified Customer

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Linda Amtsfield

Very polite operators, and it catches every time I fall or accidentally hit the necklace

7 years ago

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Verified Customer

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Judith Gribble

Someone is always there to help. The customer service people are very respectful and courteous.

7 years ago

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Verified Customer

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Jennifer

They have a very quick response time and are on the line checking status right away.

7 years ago

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Verified Customer

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Devern Perry

I feel safe, especially since MobileHealth immediately texts my daughter when it appears I fall.

7 years ago

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Verified Customer

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Danny Rider

The immediate response to my request for help in activating my system was greatly appreciated.

7 years ago

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Verified Customer

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Mel Rubinstein

When testing the two alarm button, they worked fine but it took a bit of time until connected to an agent or operator

7 years ago

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Verified Customer

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Loretta Magyar

Occassion when the person fell with the pendent around the neck the pendent did not detect the fall.

7 years ago

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Verified Customer

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Susan and I am responding for my loved one - Phyllis .

I was told that reception would not be a problem but I am unable to with the portable unit and have not received my refund.

7 years ago

Reply from MobileHelp

We are sorry to hear that you were not in a strong coverage area with AT&T. Once your equipment is received back to MobileHelp that is your date of cancellation. Any refund due, will be processed within 30 days of that date. If you need any additional information, please contact Customer Care at 877-827-6207.

Aug. 30th, 2019

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Verified Customer

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SHIRLEY SCHILLER Tacoma, WA

I have not needed to use it, but when I accidentally set it off someone immediately responded.

7 years ago

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Verified Customer

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Sam Traylor

Mother is very happy with the service and the quality of the product to date is dependable..

7 years ago

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Verified Customer

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Djuana Kemp, TX

MobileHelp is very friendly and very understanding when you call or need assistance.

7 years ago

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Anonymous Savannah, GA

It left me stranded one day. The answering messages didn't pick up. I had used it frequently before that occurred and they were quick to respond.

7 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 30th, 2019

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Verified Customer

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Anonymous Lake Worth, FL

I would recommend it to anybody. I have had no problems so far, everything has been fine.

7 years ago

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Verified Customer

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David Waukesha, WI

It has gone off a few times when I wasn't wearing the device properly but I think I solved that problem.

7 years ago

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Verified Customer

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Mary Cannon Falls, MN

They are friendly and want to help. One time I fell and they called my daughter right away.

7 years ago

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Verified Customer

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Mary Clemson, SC

They've been very helpful and they are polite and that's worth it. I think MobileHelp is a good company.

7 years ago

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Verified Customer

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Barbara

I love MobileHelp. Even when I make a mistake on it, they are right there on the phone.

7 years ago

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Verified Customer

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Susan

I like that the are available for me. I tested it when I first got is and I haven't had a problem with it.

7 years ago

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Verified Customer

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Audrey

They are very professional and they are always on time. It is working pretty good but it goes off too easily.

7 years ago

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Verified Customer

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Anonymous Chinchilla, PA

MobileHelp took care of me when I got it and tested it. Very helpful and easy to understand.

7 years ago

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Verified Customer

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Ann Marengo, IL

They are very nice and they do answer all your questions and they're very polite.

7 years ago

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Verified Customer

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Anonymous Easton, PA

They have been very conscientious and understanding. I find it a bit overly sensitive to my movement.

7 years ago

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Verified Customer

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Geraldine And Earl Latrobe, PA

I tested it, everything worked out fine. There was a couple false alarms and they worked out fine.

7 years ago

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Verified Customer

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Mabel

I tested it when we first got it, and it was okay. I haven't had any problems yet.

7 years ago

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Verified Customer

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Anonymous

It is for my parents and we tested it and it was just fine. It is serving them well.

7 years ago

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Verified Customer

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Joan

I like that the device tells us what's happening and things like that. We use it every day.

7 years ago

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Verified Customer

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Charles

I feel more secure with Mobile Help. I've tested it and it works fine. I am very satisfied.

7 years ago

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Verified Customer

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Michael

I like everything about it. They'll call when the button is pressed and I'm satisfied.

7 years ago

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Verified Customer

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Joan

I think the watch is making my skin burn and I'm not usually allergic to anything. I keep it on as much as I can and I try to carry it around. I wanted something around my neck but they said they couldn't do that.

7 years ago

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Verified Customer

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Richard

I've tested it many times and it's easy to use and easy to wear, which comes in pretty handy.

7 years ago

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Virginia

Although no one is perfect, they were really prompt and I appreciate that. I can count on it if I need to.

7 years ago

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Verified Customer

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Cathrine Fort Myers, FL

I like everything about the device and I have already recommended it to my friends and family.

7 years ago

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Verified Customer

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Jenny Carmel, IN

It is heavy hanging around my neck and I don't like that but the company seems to be fine.

7 years ago

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Algernon Cleveland, OH

I appreciate having it because it could be helpful to me one day. The price seems reasonable.

7 years ago

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Verified Customer

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Sheila Helena, MT

It's convenient and it works just fine when we test it. The experience has been fine so far.

7 years ago