Name: MobileHelp
Rating: 4.6

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Verified Customer

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Robert Colorado Springs, CO

It's good at home and it's good away from home. We've tested it in anther town at the senior center and it worked fine.

6 years ago

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Verified Customer

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Peter And Joan Melrose, NY

Well my wife fell in the yard she has the device and everything worked out well.

6 years ago

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Verified Customer

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anonymous Annapolis, MD

Convenient and so far no complaints. I test it once a month. They are very much on top of things.

6 years ago

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Larry North Bend, OR

We tested it and it worked out good. The people are very nice. I like everything about it.

6 years ago

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Verified Customer

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Caren

I love my device. I hit the button once accidentally and they came running to save me.

6 years ago

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Verified Customer

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Jeannette

I have all my trust in Mobile Help. When I've tested it, it all came by alright. I like everything.

6 years ago

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Verified Customer

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Melvyn Dekow Wimauma, FL

My husband had to use it twice in the last couple of months. They were very quick in responding.

6 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Verified Customer

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Margaret Armstrong Zephyrhills, FL

very helpful. very prompt when button was pushed. very nice even though a false alarm

6 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Verified Customer

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T LaBounty El Cajon, CA

Product works fine, I just like having the security of a way to communicate when no one else is at home.

6 years ago

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Verified Customer

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Robert J. Vaites

Excellent customer service. Easy to use product both around the neck and the watch.

6 years ago

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Verified Customer

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Frances McCord

I was very pleased with the customer service. They were clear in giving instructions and pleasant.

6 years ago

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Verified Customer

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Marquitta Scott

They have been amazing in responded to my mother and communicating to me what is happening!

6 years ago

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Anonymous

They are very prompt and courteous to reply to any questions, equipment is easy to use

6 years ago

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Verified Customer

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Rose

The associates were very patient and knowledgeable, they answered all my questions.

6 years ago

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Verified Customer

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Ferne

Have not had it long enought to actually test how well it works. When I do a manual test that seems to be fin

6 years ago

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Verified Customer

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James

Ease of use for my Aunt. The installation was a breeze, with easy interface with the main office.

6 years ago

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Verified Customer

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Karen Adkins

Professional and very friendly when you need them they're all ways there for you.

6 years ago

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Verified Customer

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Don Cook

Luckily I haven't needed to use it, but I feel much more secure and safe knowing it's there.

6 years ago

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Verified Customer

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Anonymous, New Jersey Vineland, NJ

When I signed-up, staff was helpful, friendly, and professional. Equipment was easy to set-up.

6 years ago

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Verified Customer

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Helen C Clark Lewiston, NY

Representitive very friendly and informative..Answered all my questions to releive my mind.

6 years ago

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Verified Customer

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John Smithye

Their products are better than others I have used. I have had zero false alarms since using it.

6 years ago

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Verified Customer

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Robert Neuenfeldt

Wonderful to have in an emergency ... my dad fell and was able to get help very fast

6 years ago

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Verified Customer

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Rose Raboski

Good customer service. Especially like the unit that allows me to travel and still be connected

6 years ago

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Verified Customer

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Sue Searles

Thankfully I have not had to use the device, but they gave excellent directions for when I do.

6 years ago

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Verified Customer

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4 Mineola, NY

Response time is great when you press the button. I haven't tested it too much but it seems to work pretty good.

6 years ago

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Verified Customer

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5 Brownsburg, IN

They give you a device you can take with you when you leave home, it's just I forget it sometimes.

6 years ago

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Verified Customer

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4 Mesquite, NV

The device is light and compact. There is good coverage over my entire house and I get a good signal.

6 years ago

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Verified Customer

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4 Orchard Park, NY

Whenever I have had a question, the customer service representatives have always been there to answer it.

6 years ago

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Verified Customer

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5 Bear, DE

Sometimes it goes off to quickly when I don't even press the button. They are always there for me.

6 years ago

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Verified Customer

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4 Corpus Christi, TX

I tested it and it works great. I like the necklace because it works a lot like a telephone around your neck.

6 years ago

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5 Kansas City, MO

Love the device and it works great, but it is too sensitive. It goes off all the time.

6 years ago

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Brent Pittsburgh, PA

Completely satisfied with the service. I tested it last week and MobileHelp is very great.

6 years ago

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Verified Customer

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Steven Indianapolis, IN

Every time I've dealt with them, they've been very helpful. The device sometimes registers falls when nobody is falling.

6 years ago

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Verified Customer

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Darlene Dill City, OK

I'm getting really good customer service. I'm satisfied with it and I feel safer when I go outside.

6 years ago

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Verified Customer

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Mary

Anytime there is a problem, they come on right away and answer my call. I am satisfied.

6 years ago

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Verified Customer

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Dale

Customer support is helpful when I talk to them. They responded when we tested it.

6 years ago

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Anonymous

It is working pretty good. I set it off quite a bit in the beginning but I am getting used to it.

6 years ago

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Verified Customer

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Patrice

Customer service is very good. The man I asked with helped me test it. When I accidentally set it off, it works okay.

6 years ago

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Verified Customer

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Faytie

There if I need it and I like that. It works just fine and I am happy I have them.

6 years ago

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Verified Customer

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Norma Jacksonville, FL

Customer support answers right away. I like that I don't have to check the battery.

6 years ago

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Verified Customer

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Tyler Charleston, IL

Customer service is very helpful and I like the amount of time it takes for them to answer.

6 years ago

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Verified Customer

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Opal Oklahoma City, OK

I like it because I feel secure with it and I just think it's a safety feature that I needed.

6 years ago

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Verified Customer

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Stephanie Kramer Mason, OH

Very dependable. Like the fact there was no installation fee or a cancellation fee.

6 years ago

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Verified Customer

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bruce b

it has worked as advertised. the emergency response showed and everything worked qell.

6 years ago

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Verified Customer

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Tony Irvine, CA

Easy and very fast to order, but extremely hard and tedious process when you wish to return or cancel the service within the 30 days!

6 years ago

Reply from MobileHelp

Tony,

We are sorry to hear that you had a difficult time cancelling your service. Please let us know if you need any further assistance with this.

Best Regards,

MobileHelp

May. 7th, 2019

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Verified Customer

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Lance

I like the availability to have an emergency contact. I test it once and it went successful. I haven't had any issues with it.

6 years ago

Reply from MobileHelp

Hi Lance! Thank you for taking the time to post a review. Is there anything we can do to earn a higher rating?

May. 6th, 2019

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Verified Customer

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Wayne

I tested out the service and it works great. Overall, the equipment and customer service has been very good.

6 years ago

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Verified Customer

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William Winston-Salem, NC

Customer service is very attentive to my needs, and there isn't anything that I do not like about them.

6 years ago

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Verified Customer

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Stanley Deer Park, WA

Customer service has been very responsive to my needs. The device works as explained.

6 years ago

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Verified Customer

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Shiela Spanish Fork, UT

Customer service ensured that everything was explained very carefully. They were very responsive.

6 years ago