Name: MobileHelp
Rating: 4.6

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Verified Customer

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Laura Passarella

your service is awesome very easy to operate install and your customer service is awesome

4 years ago

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Richard

person I talked to made it easy to sign up but have not had to use the service so far so not sure how to rate

4 years ago

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Karen White

Friendly service. Gives the family comfort knowing their loved one can access help easily.

4 years ago

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PB

Every transaction/discussion has been pleasant and helpful and very friendly people

4 years ago

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Shirley Yvonne Yates

I haven't used it yet. I had to adjust to the flashing light in the bedroom and the bracelet i wear on my arm has come unbuckled three times.

4 years ago

Reply from MobileHelp

Hi Shirley,

Please contact Technical Support at 877-827-6207, Option 1 for assistance with your system. They can send out a new wrist button if needed. You can also put any standard watch band on your wrist button, if that works better for you.

Feb. 17th, 2020

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Verified Customer

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Ann Zwolski

So far, we've had a couple false alarms, however, MobileHelp has been very responsive.

4 years ago

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Verified Customer

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Laura Doumont for patient Jane Smith

it's everything you told us it would be. We really like the phone rep who worked with us.

4 years ago

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Verified Customer

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Khalid Ikram

A very comprehensive program, backed by the most patient and understanding staff

4 years ago

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Verified Customer

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Mary Dwyer

They were kind and helpful in many ways. The nurse showed a keen sensitivity to my needs!

4 years ago

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Lupe Vasquez

The person I talk to gave a detailed info about the syste. Answer all my questions and was. Very polite and patient

4 years ago

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Verified Customer

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Linda L. Herron

Their response time, even to a false alarm is great. Wonderful feeling of security.

4 years ago

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Scott

MobileHelp is really pretty complete, although the items could be easier to wear, and more attractive or unnoticable.

4 years ago

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Verified Customer

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Sandra Kirk

This system is the third one we have tried. It's the ONLY one with a fall alert program that works.

4 years ago

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Verified Customer

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Audrey kasprzyk

Customer service is excellent and they promptly answer any questions. Easy to set up.

4 years ago

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Verified Customer

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Bruce Lipski

Customer service was very prompt and concise in the information that they provided.

4 years ago

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Kathy M

My dad is actually using this - system is easy, lightweight and is giving him a sense of security.

4 years ago

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Sharon Del Rosario Benson, AZ

Too sensitive devices. Too nqny false alarms not our fault. Doing laundry, changing clothes, bending over, etc.

4 years ago

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Verified Customer

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Tom Godfrey Omaha, NE

Great customer service. Haven't needed the service in an emergency to rate response.

4 years ago

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Tony Sacramento, CA

Quick in responding to my calls for assistance. They contact relatives until they reach one.

4 years ago

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Mary Ann

Never had to use it. Getting it cancelled was not easy. No one answered the phone for days. Poor service.

5 years ago

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Verified Customer

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Sylvia Clarke

They leave me alone unless I call them & that only happened when I wanted to call.

5 years ago

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Verified Customer

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Kelly

Had a false alarm with my mom but the response time was phenomenal!!! Great and highly recommend!

5 years ago

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Verified Customer

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Erna Burgess

Very professional in the setting up part and let''s me know when needs to recharge

5 years ago

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Wilma Oldfield

Mobile help has everything I want in a service. They are always there when I need them.

5 years ago

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Verified Customer

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Brenda

Easy to use and to set up for my mother. We have recommended MobileHelp to her friends!

5 years ago

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Verified Customer

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Marilyn H. Florey

Haven't had to use MobileHelp since I changed. Thank God. I do like the easy test process.

5 years ago

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Verified Customer

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Lois G

I feel safe and know a friend who used it twice and so happy she had mobile help.

5 years ago

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Verified Customer

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John potter

Quick setup, new feeling of security, reasonable cost, delivered all that was promised.

5 years ago

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Verified Customer

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Brenda Wentworth.

My mother had an allergic reaction to the equipment that required a doctor's intervention. The company should warn customers that there's possible side effects or allergic reactions.

5 years ago

Reply from MobileHelp

Hi Brenda. Our neck pendant is made of plastic and nylon for the lanyard. The wrist button has a silicon band and the button is plastic. We are sorry to hear that your mother is allergic to this type of material. We hope she is feeling better. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Larry Benfer

I fell down on 19 August and I pushed my neck piece alert and it didn't work fortunately my life arrive shortly there after I reported it and they are sending me a new neck piece

5 years ago

Reply from MobileHelp

Hi Larry. We are sorry to hear about your experience, however, we reviewed your account and see that this was already been resolved when you spoke to our Technical Support Department. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Judy Miles

They are friendly and helpful every time that I have talked with and once it was late at night.

5 years ago

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Verified Customer

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Norma Fath

Prompt and polite operators when I accidentally cause the fall button to engage.

5 years ago

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Verified Customer

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J. A. Frazer Crocker, jr.

Fast and courteous response, both to calls for help and to resolve technical issues.

5 years ago

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Verified Customer

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William Schroeder

I asked for a refund after ordering the wrong device. Never signed agreement and sent back unit with all intact. Have yet to see a refund to my credit card and am still receiving mail.

5 years ago

Reply from MobileHelp

Hi William. We reviewed your account and see that you were refunded on 07/17 to your payment method on file. We would be happy to call your banking institution with you to confirm that the refund has been provided. Please contact Customer Care at 877-827-6207 for assistance. We look forward to speaking to you. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Joseph McNeal

They are reasonable; respond promptly. Customer service people are helpful and reassuring. d

5 years ago

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Verified Customer

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Mary Alice Hodder

I haven't had to use the system yet, but the help I got setting my system up was great.

5 years ago

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Verified Customer

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Virginia H. Moser

Clear explanation of options. No pressure. Excellent help with set up. Five stars above

5 years ago

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Verified Customer

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Teresa Pschorr. Daughter

Professional. Helpful. Direct and to the point with Alert Calls. Helpful with Customer Service and Billing questions.

5 years ago

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Verified Customer

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Yvonne Sallisaw, OK

I dropped it one day and they called me to see if I had fallen. They were very prompt.

5 years ago

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Verified Customer

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Carol Denver, CO

It's convenient and effective. It works good and they answer the calls really fast too.

5 years ago

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Debra Wilmington, DE

They are trustworthy and their customer service is just fine and the device is great.

5 years ago

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Craig Hodge

I tried other services like this. They never worked. This works well and its mobile.

5 years ago

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Verified Customer

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Linda Amtsfield

Very polite operators, and it catches every time I fall or accidentally hit the necklace

5 years ago

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Judith Gribble

Someone is always there to help. The customer service people are very respectful and courteous.

5 years ago

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Jennifer

They have a very quick response time and are on the line checking status right away.

5 years ago

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Verified Customer

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Devern Perry

I feel safe, especially since MobileHealth immediately texts my daughter when it appears I fall.

5 years ago

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Verified Customer

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Danny Rider

The immediate response to my request for help in activating my system was greatly appreciated.

5 years ago

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Mel Rubinstein

When testing the two alarm button, they worked fine but it took a bit of time until connected to an agent or operator

5 years ago

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Loretta Magyar

Occassion when the person fell with the pendent around the neck the pendent did not detect the fall.

5 years ago

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Susan and I am responding for my loved one - Phyllis .

I was told that reception would not be a problem but I am unable to with the portable unit and have not received my refund.

5 years ago

Reply from MobileHelp

We are sorry to hear that you were not in a strong coverage area with AT&T. Once your equipment is received back to MobileHelp that is your date of cancellation. Any refund due, will be processed within 30 days of that date. If you need any additional information, please contact Customer Care at 877-827-6207.

Aug. 30th, 2019