Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sally Mesa, AZ

So far it seems fine. The time I tested it to make sure it was working, they answered tight away.

4 years ago

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Verified Customer

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Tuty Norco, CA

It has been expensive but I like it. It responds right away. I haven’t found anything I dislike.

4 years ago

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Verified Customer

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Marilyn Lady Lake, FL

I wear it as a watch. I think it is a big help if I need it, there it is for me to use.

4 years ago

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Verified Customer

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Loretta Orangeburg, SC

Was worth the money. I like everything about it. It is very active and responds quickly.

4 years ago

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Verified Customer

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Anonymous Gold Canyon, AZ

Easy to use. Used it when my pressure dropped and I had to be brough to the hospital.

4 years ago

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Verified Customer

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Ed Jones Lorena, TX

Professional and timely. Bought service for 87 year old mother and she is very pleased!

4 years ago

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Verified Customer

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J Fremont, OH

You’re supposed to test it every several weeks and when we have tested it, it is very successful.

4 years ago

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Verified Customer

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Duane Newport, MN

Right on the ball several times. It’s handy. I know it works and they respond immediately.

4 years ago

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Verified Customer

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Charles Antigo, WI

I love my medical device because of the excellent service. The representatives are very nice.

4 years ago

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Verified Customer

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Hazel Harrison, OH

It's very good. I have fallen and they answered right away. I never had one that did that before.

4 years ago

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Verified Customer

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Joan Belchertown, MA

Even when it is a mistake, they respond very quickly so I am happy with the thing around my neck.

4 years ago

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Verified Customer

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Johnny Fontana, CA

When I was having problems with it, they walked me through it and now it is all working properly.

4 years ago

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Verified Customer

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Hubert Cowarts, AL

They call back soon after the emergency button is pushed. If is affordable and I like that I can take it anywhere.

4 years ago

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Verified Customer

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Anna Howard, PA

The service was quick the two times we tested it. The price is reasonable. It seems to be working fine.

4 years ago

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Verified Customer

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Bridget Jacksonville Beach, FL

Very quick response. By the time I got to the house, rescue was already there assisting my parents

4 years ago

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Verified Customer

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Caroline and Paul Barbe Nevada City, CA

It is comforting to know that we have a way to ask for/get help if we are unable to get to a phone,

4 years ago

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Verified Customer

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Diana Seidel Lexington, KY

The lights on my base come on during the night even when I'm in bed and not moving. Phone helper has an accent, speaks quickly, I can't understand her.

4 years ago

Reply from MobileHelp

Hi Diana! We see that you have already spoken to Tech Support and they have gone over how to cancel false alarms and provided the recommended way to wear the fall button. If you still need further assistance, please contact us at 877-827-6207, we are always happy to help!

Aug. 5th, 2020

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Verified Customer

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Brenda Munford, AL

They made sure my mom had everything she needed. She likes being able to get around and ben secure.

4 years ago

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Verified Customer

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James Boaz, AL

It's been great. It is easy to talk to and they knew exactly what I needed. They’ve been spot on.

4 years ago

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Verified Customer

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Dyleen Ovid, MI

We tested it when I first got it. Too many devices. Wrist and neck, plus the one you have to carry with you.

4 years ago

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Verified Customer

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Barbara Conway, SC

Used it about a week ago because I fell in the yard and the EMS came to check me out right away.

4 years ago

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Verified Customer

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Kenna Jones

Totally dependable, friendly, always responsive. A joy to work with these people.

4 years ago

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Verified Customer

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William E Himes

Meeting my needs. Easy to use. Gives us safe feeling even when we are not at home.

4 years ago

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Verified Customer

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Petra Denes

My mom has several options. Wrist button. Necklace. Waterproof button for shower. Fall alert

4 years ago

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Verified Customer

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M. Tomchesson

so far havent had an emergency, just accidental activation which has had quick response

4 years ago

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Verified Customer

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Anonymous

The people are always very sweet when I talk to them. I like the alert device, I used it last week.

4 years ago

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Verified Customer

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James

What I have experienced so far, it is good. It is convenient when we need it. I wear it around my neck all the time.

4 years ago

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Verified Customer

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Henry

I am happy to have it around my neck. I don’t dislike anything about it and I like that it convenient.

4 years ago

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Verified Customer

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Joseph

I haven’t found anything wrong with it. I’ve tested it and everything was fine.

4 years ago

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Verified Customer

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Anna

I love it. It makes me feel safe it. It’s a good thing to have. I recommend it to anybody.

4 years ago

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Verified Customer

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Carl

It works good. Everything is good. They have taken care of everything we have needed.

4 years ago

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Verified Customer

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Stephen

Customer service was good but it didn’t really work for me. I have epilepsy and I am no conscious when I have a seizure. It doesn’t tell me when I have a seizure or fallen out of bed so it is no good for me.

4 years ago

Reply from MobileHelp

Hi Steven. We are sorry to hear that our system did not work for you. Did you have the automatic fall detection pendant added to your system? Give us a call at 877-827-6207, we would love to find a system that fits your needs.

Aug. 11th, 2020

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Verified Customer

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Anonymous

It hasn’t been working. I tested it again yesterday and there was no response. I can’t get someone in this thing. Service is pretty good but if there is an emergency, I would be without help.

4 years ago

Reply from MobileHelp

Please give us a call at 877-827-6207, Option 1, so that we may resolve this for you.

Aug. 11th, 2020

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Verified Customer

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Atrice

Service is courteous and they tell you when you ask a questions. I would like somebody to get in touch with me to see if set up is complete.

4 years ago

Reply from MobileHelp

We would love to reach out! What is your best contact number? You can also reach us by dialing 877-827-6207, Option 1 and Tech Support would be happy to test your system and answer any questions you may have.

Aug. 11th, 2020

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Verified Customer

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Anonymous

I got good customer service. They answered all my questions. There isn’t anything I dislike.

4 years ago

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Verified Customer

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Alexys Mabelvale, AR

If I have any questions, customer service goes ahead and answers them. It has helped.

4 years ago

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Verified Customer

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Linda Mobile, AL

I don’t have any dislikes. I tested it and it works wonderfully. They always answer.

4 years ago

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Verified Customer

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Annie Lexington, NC

I love it. I hit the button and automatically someone is on the line. There is nothing I dislike.

4 years ago

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Verified Customer

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William Tisdale Ewa Beach, HI

Fast & friendly responses. V. easy to use equipment. Reasonable prices. They earned my trust.

4 years ago

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Verified Customer

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William DeVelbiss Boron, CA

Great connection service. Easy installation. Very informative service representatives.

4 years ago

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Verified Customer

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On behalf of Terry Henderson, NV

They have contacted my Aunt when needed. Got her the proper help. Contacted me also.

4 years ago

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Verified Customer

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Larry Fletcher Toledo, IA

Sales people answered all my questions. They went over all the materials completely.

4 years ago

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Verified Customer

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Annie Hall Middletown, DE

Good service. I would like the pocket device that I need to have whenever I leave the house to be smaller.

4 years ago

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Verified Customer

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Barb Orlando, FL

Was impressed with service and nonpushy reps. Already shared with my 87 Mother who got one

4 years ago

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Verified Customer

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Lynvel Burnett Oakridge, OR

I bought this service for three months to evaluate how my parents would use it. Then Mobilehelp charged my account automatically without my approval.

4 years ago

Reply from MobileHelp

Thank you for your feedback. The billing continues as long as you have the equipment. We provide the equipment at no charge with active service. This is also listed in the terms and conditions of service that is received in the box with the system, as well as, a copy is mailed out that is signed by returned back to MobileHelp. If you need any further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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Verified Customer

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N Olsson Ocean Springs, MS

WE have had some questions and a couple of problems but the customer service has been great.

4 years ago

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Verified Customer

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Rebecca Zwetsch Colorado Springs, CO

Convenient, efficient, easy to install, monthly testing of equipment makes me feel secure

4 years ago

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Verified Customer

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Roger Adelmann League City, TX

Good equipment and services, especially the remote device I can wear when travelling.

4 years ago

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Verified Customer

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Rosalie Moore Evergreen, CO

I am new to MobileHelp but their staff was so knowledgeable and helpful during the setup.

4 years ago

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Verified Customer

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alonzo Doanes Peachtree City, GA

Excellent service, nice employees, short turn around to receive equipment and good follow up.

4 years ago