Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jodie

My mother did not have any trouble in setting up her device. She really likes the watch option.

6 years ago

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Verified Customer

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Janice

Mobile Help gives me a sense of comfort because I know they will be there for me when I fall.

6 years ago

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Verified Customer

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Gwen

The customer service people are very polite and always have time for you to answer your questions.

6 years ago

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Verified Customer

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Karen And Ronald Sun City, AZ

Signing up was easy and the salesmen were wonderful. I wear it every day and it is lightweight.

6 years ago

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Verified Customer

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William

They advertise that they know everything about your health, but they don't know anything about my health. It is worth the price though.

6 years ago

Reply from MobileHelp

William,

We are so happy to know that we were able to provide you a quality system at a price point that you are happy with! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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James

The man I spoke to on the phone was very responsive and he answered my question. I have no complaints.

6 years ago

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Verified Customer

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Leo

I use the fall protection device when I walk. They respond and answer all of my questions when I talk to them.

6 years ago

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Verified Customer

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Barbara Robbinsville, NC

I like the GPS feature. Someone is always there to help and the device is dependable.

6 years ago

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Verified Customer

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Andy

The operator was kind and did not sound impatient. The fall detection is too sensitive.

6 years ago

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Verified Customer

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Lucille Arlington Heights, IL

They always give you an instant response. They are easy to deal with. The device is easy to wear.

6 years ago

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Verified Customer

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Susan Hialeah, FL

I like knowing that every time I call, I will get a response and someone will help me out.

6 years ago

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Verified Customer

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Anonymous McComb, MS

It seems to take a long time to actually speak to a live person. I think the button is too sensitive.

6 years ago

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Verified Customer

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Paul

It's been okay for what it is. I fell about six weeks ago and I used it and I thought they were pretty good.

6 years ago

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Verified Customer

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Tim

We chose it because the advertising and reviews were good. Customer support was mostly very friendly and professional.

6 years ago

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Verified Customer

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Ralph

I'm not satisfied with it. I can't get through to them. When I press the button and nobody come to my rescue, it's a horrible thing. They do no respond.

6 years ago

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Verified Customer

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Alice Brooklyn, NY

If I fall in house or if I am at market or shopping place, I can call and MobileHelp will be there.

6 years ago

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Verified Customer

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Anonymous Arab, AL

The customer service is very polite and very efficient. They've always responded when I needed to.

6 years ago

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Verified Customer

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Anonymous

I've accidentally dropped the unit a couple times and the response is almost instantaneous so it's really great.

6 years ago

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Verified Customer

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Margene

It's got everything I should need, I feel secure knowing I can carry it in my pocket.

6 years ago

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Verified Customer

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Shirley Lewisport, KY

They're right there with me to let me know it went off even if I haven't pushed a button.

6 years ago

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Verified Customer

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Garrett Pittsburgh, PA

It's satisfactory and easy to use, but on occasion it seems to be a little over sensitive to movement.

6 years ago

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Verified Customer

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Epifanio

It's been relatively easy for me to access. The people are there to provide me with service.

6 years ago

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Verified Customer

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Anonymous

The gentleman that sold it was very helpful. It seems like the GPS one could be smaller.

6 years ago

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Verified Customer

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Brenda Otisville, MI

I can wear it anywhere I go and not have to worry about having a heart attack or falling.

6 years ago

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Verified Customer

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June Ridge, NY

The first one didn't work, and they sent me another. It was awful, I would sit down in my chair and it would go off.

6 years ago

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Paula

In terms of the purchasing, the process was pretty straightforward. It's pretty expensive, I'm not sure it is worth the money.

6 years ago

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Verified Customer

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John

The device works well. All I have to do is push a button and help will be on its way.

6 years ago

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Verified Customer

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Betty Bella San Diego, CA

Everyone I have interacted with at MobileHelp has been polite, knowledgeable, and helpful.

6 years ago

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Verified Customer

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Patricia A

MobileHelp's customer service representatives are both friendly and experienced.

6 years ago

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Anonymous

They always answer our questions and they are very patient. The medical alert devices are quite expensive.

6 years ago

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Verified Customer

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Helen Kay Fort Wayne, IN

Customer service answers right away. I think it is a little expensive but they all are.

6 years ago

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Verified Customer

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Carmela Y.

I had some questions and customer support was very kind and very accurate and very patient.

6 years ago

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Verified Customer

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Elsie Daytona Beach, FL

I had a very good response from the team. They were kind and a very fast. I'm very satisfied with it.

6 years ago

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Verified Customer

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L

They called right away even if it was a false alarm. The device is very easy to operate.

6 years ago

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Verified Customer

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Florence Hayward, CA

I can wear it around my neck at the house or take the mobile unit with me in the car.

6 years ago

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Darla Fort Worth, TX

Every time I call to check, they answer quickly and make sure I don't have any problems before they hang up.

6 years ago

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Verified Customer

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Katherine

It doesn't reach far in my apartment. It's supposed to reach 600 feet, but it does not do that.

6 years ago

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Verified Customer

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Jason

They were there when my mom had a horrific fall. 6 bad fractures.the pendant got her help.

6 years ago

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Verified Customer

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Joanna Mapleton, UT

It's an easy system to understand. It's easy for my elderly mother to deal with.

6 years ago

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Verified Customer

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Darlene hamilton Bath, NY

Because no matter what they are there my alarm is very sensitive they are so great when it goes off

6 years ago

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Verified Customer

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George Gainesville, FL

After an alert is made, MobileHelp responds rapidly. It allows the user to have mobility.

6 years ago

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Verified Customer

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Clyde Marshall, NC

The service is quick and alerts if there is a false alarm. I have already had to use it.

6 years ago

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Verified Customer

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Darlene Bath, NY

The device is very touchy. Customer service calls almost immediately after the device goes off.

6 years ago

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Verified Customer

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Jerry Sumner, MI

The watch is a little bit large, however everyone at MobileHelp has been a tremendous help.

6 years ago

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Verified Customer

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Anonymous

I am very satisfied with MobileHelp. They are always right there when you need them.

6 years ago

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Verified Customer

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Janet

MobileHelp is always available and ready to help. We are on our 4th device already in two months because the previous ones have been faulty.

6 years ago

Reply from MobileHelp

Janet,

Thank you for your feedback. We are sorry to hear that you have had that many replacements! That is definitely not typical and we would be happy to look into this further for you, if you would like to respond with your contact phone number and /or customer ID number.

Best Regards,

MobileHelp

Jan. 17th, 2019

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Verified Customer

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Catherine

I like how there is fall detection technology. They have been very quick to respond to any calls.

6 years ago

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Verified Customer

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Renee

MobileHelp was very considerate in answering my questions. The device is easy to use and test.

6 years ago

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Verified Customer

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Romuel Littleton, CO

I've tested it several times and someone was always right on and everything worked properly.

6 years ago

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Anonymous

I liked the way their people answered questions and stuff when I was trying to find out about it.

6 years ago