Name: MobileHelp
Rating: 4.6

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Verified Customer

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Garrett Pittsburgh, PA

It's satisfactory and easy to use, but on occasion it seems to be a little over sensitive to movement.

5 years ago

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Epifanio

It's been relatively easy for me to access. The people are there to provide me with service.

5 years ago

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Anonymous

The gentleman that sold it was very helpful. It seems like the GPS one could be smaller.

5 years ago

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Verified Customer

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Brenda Otisville, MI

I can wear it anywhere I go and not have to worry about having a heart attack or falling.

5 years ago

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June Ridge, NY

The first one didn't work, and they sent me another. It was awful, I would sit down in my chair and it would go off.

5 years ago

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Paula

In terms of the purchasing, the process was pretty straightforward. It's pretty expensive, I'm not sure it is worth the money.

5 years ago

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John

The device works well. All I have to do is push a button and help will be on its way.

5 years ago

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Betty Bella San Diego, CA

Everyone I have interacted with at MobileHelp has been polite, knowledgeable, and helpful.

5 years ago

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Patricia A

MobileHelp's customer service representatives are both friendly and experienced.

5 years ago

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Anonymous

They always answer our questions and they are very patient. The medical alert devices are quite expensive.

5 years ago

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Helen Kay Fort Wayne, IN

Customer service answers right away. I think it is a little expensive but they all are.

5 years ago

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Carmela Y.

I had some questions and customer support was very kind and very accurate and very patient.

5 years ago

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Elsie Daytona Beach, FL

I had a very good response from the team. They were kind and a very fast. I'm very satisfied with it.

5 years ago

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L

They called right away even if it was a false alarm. The device is very easy to operate.

5 years ago

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Florence Hayward, CA

I can wear it around my neck at the house or take the mobile unit with me in the car.

5 years ago

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Darla Fort Worth, TX

Every time I call to check, they answer quickly and make sure I don't have any problems before they hang up.

5 years ago

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Katherine

It doesn't reach far in my apartment. It's supposed to reach 600 feet, but it does not do that.

5 years ago

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Jason

They were there when my mom had a horrific fall. 6 bad fractures.the pendant got her help.

5 years ago

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Joanna Mapleton, UT

It's an easy system to understand. It's easy for my elderly mother to deal with.

5 years ago

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Darlene hamilton Bath, NY

Because no matter what they are there my alarm is very sensitive they are so great when it goes off

5 years ago

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George Gainesville, FL

After an alert is made, MobileHelp responds rapidly. It allows the user to have mobility.

5 years ago

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Clyde Marshall, NC

The service is quick and alerts if there is a false alarm. I have already had to use it.

5 years ago

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Darlene Bath, NY

The device is very touchy. Customer service calls almost immediately after the device goes off.

5 years ago

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Jerry Sumner, MI

The watch is a little bit large, however everyone at MobileHelp has been a tremendous help.

5 years ago

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Anonymous

I am very satisfied with MobileHelp. They are always right there when you need them.

5 years ago

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Verified Customer

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Janet

MobileHelp is always available and ready to help. We are on our 4th device already in two months because the previous ones have been faulty.

5 years ago

Reply from MobileHelp

Janet,

Thank you for your feedback. We are sorry to hear that you have had that many replacements! That is definitely not typical and we would be happy to look into this further for you, if you would like to respond with your contact phone number and /or customer ID number.

Best Regards,

MobileHelp

Jan. 17th, 2019

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Verified Customer

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Catherine

I like how there is fall detection technology. They have been very quick to respond to any calls.

5 years ago

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Verified Customer

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Renee

MobileHelp was very considerate in answering my questions. The device is easy to use and test.

5 years ago

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Romuel Littleton, CO

I've tested it several times and someone was always right on and everything worked properly.

5 years ago

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Anonymous

I liked the way their people answered questions and stuff when I was trying to find out about it.

5 years ago

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John

It's sensitive, when I bend over it goes off. But, they've responded each time to my false alarms.

5 years ago

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Frank Louisville, OH

We had a false alarm and they responded. I wasn't in to answer the phone and so they came.

5 years ago

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John And Mary Fayetteville, AR

The reason we got this is to help us, but we can't even wear it. We have to go buy another chain because we are afraid to wear the magnetic one.

5 years ago

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Doris Duarte, CA

I wear it around my neck every day. They're there for me when I do need it, I'm sure.

5 years ago

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Rodney Broken Arrow, OK

The price is competitive. We had a couple issues initially and they responded pretty well but it wasn't perfect.

5 years ago

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Linda P Mountain View, CA

Always dependable easy to use customer service people always so friendly and it is priced right

5 years ago

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Squirrel West Hollywood, CA

Fall detector necklace is very sensitive. Maybe that is a good thing, and I just have to get used to it.

5 years ago

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Joe

Excellent service. Quick Response. I had another brand. It was terrible. Sent it back

5 years ago

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Barbara Rogers

have not had to use except for an accidental test which was immediate and polite.

5 years ago

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Marian Smith

Fortunately, have not had to ask for help....only inadvertent pushing button and instant response

5 years ago

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Virginia Palatka, FL

One time it got accidentally pushed and they immediately called to make sure she was alright.

5 years ago

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Julie Ashland, KY

Their customer support people are fantastic. The device was easy to understand and easy to set up.

5 years ago

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Jane

The representatives just seem very personal and think to care about me as a customer and person.

5 years ago

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David Dallas, GA

The device is a little too sensitive, but when the buttons are pushed, they respond immediately.

5 years ago

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Anonymous Fort Ashby, WV

Customer service is very responsive. The device works well, and it seems to be a good instrument.

5 years ago

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Verified Customer

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Helen Grants Pass, OR

When I call customer service, I get a very nice person. The device is a really nice little unit.

5 years ago

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Walter East Meadow, NY

We were first attracted to the price. Customer service responded to us in a timely manner.

5 years ago

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Maxcine Ponca City, OK

I set off the device accidentally sometimes but customer service handles it well.

5 years ago

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Bob Easton

Fast service quality eguipment people that man the phones effectively caring for the customer !

5 years ago

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Jackie Love

They're very responsive, and like that you don't have to sign a contract with them.

5 years ago