Name: MobileHelp
Rating: 4.6

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Verified Customer

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Donna from Racine

Just wish the 2mobile device plan was available. They advertise it but you can't get it yet.

5 years ago

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Verified Customer

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Greg Jordan

Very simple set up and good support. Worked right out of the box and easy testing.

5 years ago

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Verified Customer

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The Temples

because it is protection at home and away and with GPS they will always know where we need help.

5 years ago

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Verified Customer

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Scott S

Great service. No wait time. Craig is an expert that can handle complicated phone issues.

5 years ago

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Verified Customer

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Honey

The fall button is harder to use than I expected. The watch does not control flap. I thought it would be more that just a cell phone type system.

5 years ago

Reply from MobileHelp

Honey,

We are sorry to hear that you are having trouble using your fall detection pendant. We are not sure what watch flap you're referring to, but we would love to talk to you to resolve any issues you are having! Please reply with your customer ID number or phone number, or call us at 877-827-6207, Option 1.

We look forward to speaking to you!

Kind Regards,

MobileHelp

Feb. 12th, 2019

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Verified Customer

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"Miss Mary"

always polite and patient with obvious older indiviuals who ned and use your system

5 years ago

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Verified Customer

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Delores Baltimore, MD

I accidentally pushed the button and they responded right away. It's a quick response.

5 years ago

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Verified Customer

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Patricia Wentzville, MO

When I fell a couple days ago, they were here within 5 minutes to help me. They're dependable.

5 years ago

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Verified Customer

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Evelyn

The necklace has to stay in a certain position and sometimes it slides back. It can be kind of aggravating. You also have to charge it every day.

5 years ago

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Verified Customer

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Richard Westfield, WI

There were a couple of times we set it off accidentally and we immediately were called and alerted.

5 years ago

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Verified Customer

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Jill

It's FDA certified, which makes a big difference. They are very helpful and answer right away.

5 years ago

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Verified Customer

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Phyllis Santa Rosa Beach, FL

They are able to help with everything and are quick to act when the alarm goes off.

5 years ago

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Verified Customer

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Anonymous

I have it plugged in all the time trying to keep it charged and it doesn't seem to always work for some reason.

5 years ago

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Verified Customer

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John

It's very easy to use and easy to test when I tested the response. I'm very satisfied with it.

5 years ago

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Verified Customer

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Anonymous York, PA

I was wearing both the wrist watch and also the necklace and the necklace was a bother. It was down too low.

5 years ago

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Verified Customer

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Anonymous Hyde Park, PA

I have the watch. I like the watch and have it all the time. I did not like the necklace.

5 years ago

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Verified Customer

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Anonymous

The only difficulty I have is that once in a while I get bumped and I have to hurry and reset the button.

5 years ago

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Verified Customer

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Juanda Lubbock, TX

They are always here just as fast as they can get here and are always so very nice.

5 years ago

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Verified Customer

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Delores

I am glad that I have it in case something happens and I know we could get help.

5 years ago

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Verified Customer

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Richard Billings, MT

They seem to be right on top of getting it to me and they answer any questions I may have.

5 years ago

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Verified Customer

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Anonymous

It's always there. The one or two times I did call by mistake, they answered right away.

5 years ago

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Verified Customer

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J. Humble, TX

My children bought it for me because I had a fall. It makes me feel safe in my house.

5 years ago

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Verified Customer

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Agnes

When I need information, it is always available to me. The device works. I recommend it.

5 years ago

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Verified Customer

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Gina

The device looks attractive. Customer service gave me all the information that I needed.

5 years ago

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Verified Customer

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Lisa Towanda, PA

The price is a little lower than other companies. The device detects alarms rather well.

5 years ago

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Verified Customer

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Mimi Albuquerque, NM

When my mom uses it and gets a little far away from the base unit system, it cuts out through the wall.

5 years ago

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Verified Customer

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Sherron

Customer service was very kind and helpful. They have a very good support system set up

5 years ago

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Verified Customer

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June

I haven't had too positive of an experience with my device. I feel like the device is very expensive, and so I am looking for cheaper options.

5 years ago

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Verified Customer

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Philip Jacksonville, FL

MobileHelp has been there for me every time that I have had an alert go off on my device. They are very responsive.

5 years ago

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Verified Customer

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Gladys Rodeo, CA

Customer service always responds quickly to any alerts that are made, even if they're on accident.

5 years ago

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Verified Customer

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Jodie

My mother did not have any trouble in setting up her device. She really likes the watch option.

5 years ago

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Verified Customer

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Janice

Mobile Help gives me a sense of comfort because I know they will be there for me when I fall.

5 years ago

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Verified Customer

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Gwen

The customer service people are very polite and always have time for you to answer your questions.

5 years ago

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Verified Customer

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Karen And Ronald Sun City, AZ

Signing up was easy and the salesmen were wonderful. I wear it every day and it is lightweight.

5 years ago

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Verified Customer

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William

They advertise that they know everything about your health, but they don't know anything about my health. It is worth the price though.

5 years ago

Reply from MobileHelp

William,

We are so happy to know that we were able to provide you a quality system at a price point that you are happy with! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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James

The man I spoke to on the phone was very responsive and he answered my question. I have no complaints.

5 years ago

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Verified Customer

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Leo

I use the fall protection device when I walk. They respond and answer all of my questions when I talk to them.

5 years ago

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Verified Customer

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Barbara Robbinsville, NC

I like the GPS feature. Someone is always there to help and the device is dependable.

5 years ago

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Verified Customer

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Andy

The operator was kind and did not sound impatient. The fall detection is too sensitive.

5 years ago

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Verified Customer

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Lucille Arlington Heights, IL

They always give you an instant response. They are easy to deal with. The device is easy to wear.

5 years ago

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Verified Customer

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Susan Hialeah, FL

I like knowing that every time I call, I will get a response and someone will help me out.

5 years ago

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Verified Customer

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Anonymous McComb, MS

It seems to take a long time to actually speak to a live person. I think the button is too sensitive.

5 years ago

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Verified Customer

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Paul

It's been okay for what it is. I fell about six weeks ago and I used it and I thought they were pretty good.

5 years ago

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Tim

We chose it because the advertising and reviews were good. Customer support was mostly very friendly and professional.

5 years ago

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Ralph

I'm not satisfied with it. I can't get through to them. When I press the button and nobody come to my rescue, it's a horrible thing. They do no respond.

5 years ago

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Verified Customer

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Alice Brooklyn, NY

If I fall in house or if I am at market or shopping place, I can call and MobileHelp will be there.

5 years ago

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Verified Customer

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Anonymous Arab, AL

The customer service is very polite and very efficient. They've always responded when I needed to.

5 years ago

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Verified Customer

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Anonymous

I've accidentally dropped the unit a couple times and the response is almost instantaneous so it's really great.

5 years ago

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Verified Customer

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Margene

It's got everything I should need, I feel secure knowing I can carry it in my pocket.

5 years ago

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Verified Customer

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Shirley Lewisport, KY

They're right there with me to let me know it went off even if I haven't pushed a button.

5 years ago