Name: MobileHelp
Rating: 4.6

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Verified Customer

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John

It's sensitive, when I bend over it goes off. But, they've responded each time to my false alarms.

6 years ago

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Verified Customer

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Frank Louisville, OH

We had a false alarm and they responded. I wasn't in to answer the phone and so they came.

6 years ago

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Verified Customer

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John And Mary Fayetteville, AR

The reason we got this is to help us, but we can't even wear it. We have to go buy another chain because we are afraid to wear the magnetic one.

6 years ago

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Verified Customer

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Doris Duarte, CA

I wear it around my neck every day. They're there for me when I do need it, I'm sure.

6 years ago

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Verified Customer

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Rodney Broken Arrow, OK

The price is competitive. We had a couple issues initially and they responded pretty well but it wasn't perfect.

6 years ago

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Verified Customer

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Linda P Mountain View, CA

Always dependable easy to use customer service people always so friendly and it is priced right

6 years ago

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Squirrel West Hollywood, CA

Fall detector necklace is very sensitive. Maybe that is a good thing, and I just have to get used to it.

6 years ago

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Verified Customer

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Joe

Excellent service. Quick Response. I had another brand. It was terrible. Sent it back

6 years ago

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Verified Customer

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Barbara Rogers

have not had to use except for an accidental test which was immediate and polite.

6 years ago

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Verified Customer

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Marian Smith

Fortunately, have not had to ask for help....only inadvertent pushing button and instant response

6 years ago

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Verified Customer

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Virginia Palatka, FL

One time it got accidentally pushed and they immediately called to make sure she was alright.

6 years ago

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Verified Customer

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Julie Ashland, KY

Their customer support people are fantastic. The device was easy to understand and easy to set up.

6 years ago

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Verified Customer

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Jane

The representatives just seem very personal and think to care about me as a customer and person.

6 years ago

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Verified Customer

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David Dallas, GA

The device is a little too sensitive, but when the buttons are pushed, they respond immediately.

6 years ago

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Verified Customer

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Anonymous Fort Ashby, WV

Customer service is very responsive. The device works well, and it seems to be a good instrument.

6 years ago

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Verified Customer

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Helen Grants Pass, OR

When I call customer service, I get a very nice person. The device is a really nice little unit.

6 years ago

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Walter East Meadow, NY

We were first attracted to the price. Customer service responded to us in a timely manner.

6 years ago

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Maxcine Ponca City, OK

I set off the device accidentally sometimes but customer service handles it well.

6 years ago

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Verified Customer

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Bob Easton

Fast service quality eguipment people that man the phones effectively caring for the customer !

6 years ago

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Jackie Love

They're very responsive, and like that you don't have to sign a contract with them.

6 years ago

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Verified Customer

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Elizabeth Ethelbah

very expensive for something my cell phone takes care of and is always with me unlike the wrist devise that keeps falling of and getting caught on clothing

6 years ago

Reply from MobileHelp

Elizabeth,

It was a pleasure speaking with you today. I'm happy that we were able to resolve your concerns. If you need any further assistance, please contact Customer Care at 877-827-6207.

Kind Regards,

MobileHelp

Jan. 10th, 2019

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Verified Customer

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Jackie

When I called them, they were right there, calling right back. It is very good service.

6 years ago

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Verified Customer

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Sandra Saint Rose, LA

I will recommend them. When you talk to them they're very informative. They came on the line right away.

6 years ago

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Verified Customer

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Cherry Indianapolis, IN

I chose them because I wanted something I could carry on my pocket instead of wearing.

6 years ago

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Verified Customer

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Robert Gulfport, MS

The company has good customer service. They can find you no matter if you're in a park or whatever.

6 years ago

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Verified Customer

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Anonymous

It called the customer service when I thought I needed help. They are there when I need them.

6 years ago

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Verified Customer

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Roger And Barbara

The chargable carry out is fabulous and very useful when I go out. GPS is the biggest thing.

6 years ago

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Verified Customer

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Ina Goliad, TX

The device is either overly-sensitive or broken. Hwever, they are very quick to respond.

6 years ago

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Verified Customer

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Blessed Nana 7 Colorado Springs, CO

Always friendly when I do a test call, they make sure it is a test call and that I am alright

7 years ago

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Verified Customer

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Anonymous Annapolis, MD

I feel that the customer service people has been very helpful and very patient with me.

7 years ago

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Verified Customer

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Betty Asheboro, NC

It seems to be comfortable and attractive and I feel comfortable wearing it and using it.

7 years ago

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Verified Customer

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Terry Bassett, VA

They stay in touch with me all the time to check in on me. They're always there for any reason.

7 years ago

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Verified Customer

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Leonard Floral Park, NY

I should have been told initially that instead of having devices, you can purchase the one on your wrist that would take the place of all the other stuff that I signed up for.

7 years ago

Reply from MobileHelp

Leonard,

We are sorry to hear that you were not told about our MobileHelp Smart Watch. If you would like to switch to the MobileHelp Smart Watch, we can definitely do that for you! All you would need to do is call our Customer Care Department at 877-827-6207, and they would be happy to assist you . You will need to purchase the watch for $349.95 and service is $24.95 per month, with 3 months of service required up front. We look forward to speaking to you!

Best Regards,

MobileHelp

Dec. 7th, 2018

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Verified Customer

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Bruce

I carry the GPS unit in my pocket and it's cheaper than the last company I was with.

7 years ago

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Theodore Caputa, SD

It seems like a pretty good company and sends and emergency right away that you need help.

7 years ago

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Verified Customer

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James Mineral Ridge, OH

I live by myself and I'm in good health, but it's nice to have the security of the system.

7 years ago

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Verified Customer

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Pauline Redding, CA

It has gone off 2 or 3 times for no reason, but it seems to be working out okay.

7 years ago

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Verified Customer

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Anonymous Scottsdale, AZ

Easy to use. Chain for neck a good length -makes device more private when wearing.

7 years ago

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Verified Customer

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Anne Martin Eden, UT

They were prompt in answering questions, in delivery and in the quality of the products.

7 years ago

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Verified Customer

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Virginia Los Gatos, CA

Quick, curtious support over the phone. I received the equipment quickly and it was easy to set up.

7 years ago

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Verified Customer

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jerri Citrus Heights, CA

easy to set up and to use ... I feel much safer knowing it is there is I need it

7 years ago

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Verified Customer

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Gloria Phoenix, AZ

My mother can't hear the opposite on the scoresheet device. The voice isn't loud enough or just enough. She has a little difficulty hearing.

7 years ago

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Verified Customer

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ROBERT DIX North Fort Myers, FL

I have had excellent service from purchase to customer service so far absolutly 200+%

7 years ago

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Mary Sun City, AZ

The company is very responsive, they follow up immediately. That's very important to me.

7 years ago

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Anonymous

The one thing I find inconvenient is that I have one thing when I'm at home and one thing I take when I go out.

7 years ago

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Verified Customer

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Bette Oklahoma City, OK

They've always been kind when I've called in, but I'm just really aggravated with how sensitive it is. You can hardly wear it and it goes off.

7 years ago

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Tracy Ellen Palmyra, MO

I hit it by accident and they responded right away. They've been pretty nice so far.

7 years ago

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Delores Miami, FL

The one time I had experience with them, the service was good. They actually helped me set up the system and test it and get it working.

7 years ago

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Valerie Tampa, FL

One day it went off and immediately someone came on to talk to me to find out what was going on.

7 years ago

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Verified Customer

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John Jenson

I had a false alarm the first week, and help was there within minutes. It really works 1

7 years ago