Name: MobileHelp
Rating: 4.5

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Gerard Richford, VT

We liked the ease of enrolling into MobileHelp and the information that was given to us while enrolling

7 months ago

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Lois Frankfort, IL

I decided to get MobileHelp because I had fallen in the past. So glad I got it. Help came quickly.

7 months ago

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Nellie Houston, TX

Very good ! We have had several false alarms and every operator has been very kind and understanding!

8 months ago

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Verified Customer

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Carol Mateja Wilmington, DE

Impressed with sensitivity, ease of handling. Appreciate fall notification as I am at risk to fall.

1 year ago

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Verified Customer

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Traci Wynnewood, PA

Very easy instructions to install and test. Excellent customer service and sales staff.

1 year ago

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Verified Customer

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Angie Morales Hayward, CA

Setting up the device was fast and easy and sale person was friendly and answered my questions

1 year ago

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Verified Customer

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Mike San Ramon, CA

Staff friendly, helpful and takes time to make sure the product and operation of the device is understood

1 year ago

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Verified Customer

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George Taylor Jacksonville, FL

Promptness in response. Ease of testing the system. Assurance that someone is there 24/7.

1 year ago

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Verified Customer

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Eileen Gavin Yakima, WA

The process for getting the equipment and the online and phone help in setting up was great.

1 year ago

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Verified Customer

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william woodrow Garrison Kenly, NC

from begin company was helpful, two after get a fall happen they help member work thing out.

1 year ago

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Verified Customer

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Cecile A Sinclair Sparks, NV

Great customer service, the salesman was very attentive to my needs and explained everything

1 year ago

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Verified Customer

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Melinda Edmonds, WA

Customer service is always patient with my questions. They respond immediately when I call.

1 year ago

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Verified Customer

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Rhonda Larson Mantorville, MN

Mom said her unit has had a false fall detection a half dozen times in short amount of time she has had it. She also said the unit is quite heavy.

1 year ago

Reply from MobileHelp

Hi Rhonda, We received your review and we apologize for any inconvenience you have experienced with the false alarms and equipment weight. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to see that you were able to connect with our Technical Support team for assistance with finding equipment replacements that better suit your mother's needs. Please do not hesitate to contact us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

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Verified Customer

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Lenora Stiger Clyde, OH

Customer service is top rated. And they always explain completely how the process works

1 year ago

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Verified Customer

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Guy Montgomery, TX

Clarity of initial processes/enrollment and responsiveness to questions and emergencies

1 year ago

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Verified Customer

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chalene Melnik Farmington, CT

Excellent company Wonderful customer service so easy to work with so intrested in the customer

1 year ago

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Verified Customer

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Letha Gruver Humble, TX

Equipment is excellent with plenty of customer support. Personnel are knowledgeable and courteous.

1 year ago

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Verified Customer

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Will Henson Sterrett, AL

Their customer service is great and monitoring is ready to use and reply is fast.

1 year ago

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Verified Customer

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Richard Schuster Jacksonville, FL

Strap on watch isn't long enough when fastened around wrist to stay under sliding strap keeper making it uncomfortable to wear

1 year ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for the discomfort you are experiencing with the wristband. The wristband for our cellular systems can be swapped out with any standard watch band. Our Technical Support team will be happy to walk you through how to do this and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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Nicole Nedoma West Bloomfield, MI

They had to send three different systems before one worked. Charged me for expedited shipping but I didn't receive a working system for over two weeks.

1 year ago

Reply from MobileHelp

Hi Nicole, We received your review and we apologize for any inconvenience you have experienced with this matter. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we sincerely apologize if you experienced anything less. Our Accounting team is having the shipping fee refunded to the original payment method. Please do not hesitate to contact our Customer Service team if there are any other issues we can help resolve. You can reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 28th, 2022

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Verified Customer

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Kenneth R Symmes Sierra Vista, AZ

Mobile help seems to be doing what it is supposed to do. I have not fallen. I keep it charged.

1 year ago

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Verified Customer

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William Edward Brown Williamstown, WV

very helpful in getting the unit set up and it has functioned as advertised since installation

1 year ago

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Verified Customer

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Eric Smith Oakland, CA

Members answered promptly when testing. Gave me confidence that they would when it was necessary

1 year ago

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Verified Customer

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Jayeson Brandley Saint Louis, MO

Customer Service (Patrick) was thorough in explaining the program and his follow-up was timely

1 year ago

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Verified Customer

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M Wagner Prescott, AZ

Service is a 5, but design of the bracelet could be better to protect against accidentally depressing the button.

1 year ago

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Verified Customer

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Linda Williams Mesa, AZ

It is easy to wear and comfortable I can charge it easily and the responders are very professional

1 year ago

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Verified Customer

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Dan Campbell Grenada, MS

It seems to work fine. I like the way it reminds me if the battery needs charging.

1 year ago

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Verified Customer

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Carolyn D.S. Brown Hyattsville, MD

Easy to set up is use daily however the cord around the neck is to hard for my neck

1 year ago

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Verified Customer

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Stacie Brown Kennebunk, ME

Easy to set up and when my mom accidentally dropped her button you called right way

1 year ago

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Verified Customer

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Elizabeth poole Monroe, LA

They have always helped me when I call. I have never had to use it but feel safe with it.

1 year ago

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Verified Customer

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Sharon Hathaway Terre Haute, IN

Have had 2 false fall detections. CS connected in a few minutes. They were very patient.

1 year ago

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Verified Customer

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DeAnna Chapman Brewster, MN

Totally on top of following up with any concerns and very prompt at notifying myself her daughter

1 year ago

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Verified Customer

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Ned Hanover Mount Laurel, NJ

I always receive high quality service. MobileHelp was a help to my mom and now to me.

1 year ago

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Verified Customer

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Michael Huggins Fort Worth, TX

Well made, responsive equipment, helpful customers service phone reps, reasonable price.

1 year ago

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Verified Customer

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Maxine Indrebo Rice Lake, WI

Mostly pleased with product and services except find the receiver hard to hear and no volume control.

1 year ago

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Verified Customer

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Alice L Kelser Selbyville, DE

Easy to obtain and understand, user friendly and safe for the elderly and their family

1 year ago

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Verified Customer

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Diane Budyak Madison, WI

Security that I feel with them. Easy to contact them. Way they communicate with emergency help.

1 year ago

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Verified Customer

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Laurie Bauer Bryan, TX

Response time to alerts is spot on. When an alert occurs, we immediately get a text message.

1 year ago

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Verified Customer

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Adriana Sbarcea Palm Bay, FL

Because, I know anything happened to me in my house, somebody can come, and find me

1 year ago

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Verified Customer

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LINDA VAN DYCK Elk River, MN

Price was good,customer service was very helpful, liked that it has fall detection, is a must.

1 year ago

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Verified Customer

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Jane Doe

Simple instructions, great equipment and caring people! Customer service is paramount!

1 year ago

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Verified Customer

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Marylou Hrach Wexford, PA

I have accidentally bumped the "fall" button (4 times!!) and their response was within a few seconds!!

1 year ago

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Verified Customer

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Mona Fox San Antonio, TX

It gives me comfort wearing my MobileHelp medal alert knowing someone will respond should I fall.

1 year ago

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Verified Customer

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Kenneth Fripp Batten Memphis, TN

very quick to respond when alarm goes off, with operator and follow up phone call

1 year ago

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Verified Customer

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Gail Christensen Melbourne, FL

My hubby has fallen twice and each time was asked right away which help he needed

1 year ago

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Verified Customer

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Carol Dass Minneapolis, MN

Easy to set up, always helpful, it's given me peace of mind should anything happen .

1 year ago

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Verified Customer

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Susan Minneapolis, MN

Can't use the lock box...my landlord won't allow it. The pendant is not comfortable. I want to cancel service and return equipment

1 year ago

Reply from MobileHelp

Hi Susan, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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K. Asmussen Lewes, DE

Both my husband and I recently purchased the alert system. So far they are working as described.

1 year ago

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Verified Customer

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James D Yarborough Jr Asheboro, NC

Every thing is going great I got this for my mom and she has no problem with it

1 year ago

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Verified Customer

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Emily Morin Logansport, IN

The initial setup was handled easily and promptly. The response to an alarm is prompt.

1 year ago