Name: MobileHelp
Rating: 4.5

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Verified Customer

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Carol Scott Harrisburg, PA

Great customer service, prompt deliveries. We had an issue with the fall detection pendant..it was way too sensitive.

1 year ago

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Verified Customer

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Julia Brennan Salem, SC

Customer service is remarkable. They answer immediately, extremely helpful and easy to understand.

1 year ago

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Verified Customer

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john birt Bullhead City, AZ

i misplace on of the units, call your firm and she found it for me over the phone.

1 year ago

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Verified Customer

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Louise A Billaud Dublin, VA

Great service, easy to where device, and reassurance that someone will be there if we need them.

1 year ago

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Verified Customer

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Dale Ann Eriksson Yellville, AR

Fell 2 weeks ago and couldn't get up.......my alarm went off and 911 was on its way....thanks.....

1 year ago

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Verified Customer

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John H. Brown Sebastian, FL

Always respond in good time. And are understanding when a button gets pressed by mistake.

1 year ago

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Verified Customer

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Frank Falzone Tinley Park, IL

They are Always there when you need them, very responsive and caring individuals.

1 year ago

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Verified Customer

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Anne Wilkinson Biddeford, ME

I am on the third Mini due to various failures. The Fall detection does not always work, and the battery doesn't last for more than 18 hours

1 year ago

Reply from MobileHelp

Hi Anne, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment replacement. Please do not hesitate to get back in touch with us if any further assistance is needed. We are always happy to help and you can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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Les Hambridge Arlington, VA

My father had a fall yesterday, but I was not alerted. I called mobile alert to see what the problem was, but was unable to talk to A real person

1 year ago

Reply from MobileHelp

Hi Les, We received your review, and we are sorry to hear about your father's recent fall. At MobileHelp, your safety is our number one priority, and we would like to contact you to resolve any issues you are experiencing. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 4th, 2022

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Verified Customer

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Claire L. Murray Jamestown, NY

Twice now I have had issues with the unit and although people are very polite my question as to why this happens has not been answered.

1 year ago

Reply from MobileHelp

Hi Claire, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to hear that you were able to connect with our Technical Support team for assistance with the equipment replacements. We would be happy to have one of our representatives give you a call to review what caused those issues. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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William A Upshaw Bakersfield, CA

I fell and fall detection immediately contacted me to see if I needed help. Luckly, my fall was at a hospital.

1 year ago

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Verified Customer

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Stanley Hagler Boca Raton, FL

tech service noticed that my new GPS was not responding quickly n sent me a new replacement

1 year ago

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Verified Customer

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Nancy Hughes Chelsea, MI

The people are easy to work with and very understanding. The price of the monitor isn't too high.

1 year ago

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Verified Customer

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Thelma Wybenga Merced, CA

Very good costumer service! Very happy with my mobile help I feel a lot more safe!

1 year ago

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Verified Customer

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cathy mayes Prince George, VA

good price, very nice and helpful people on the phone, new to this really explained things well

1 year ago

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Verified Customer

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Anthony Ferrara Moab, UT

Unit contacted me after my gym bag dropped on floor and unit was inside. it works

1 year ago

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Verified Customer

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Linda Manasco Mobile, AL

The system works! My husband fell, I couldn't be reached. They got help out very quickly!

1 year ago

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Verified Customer

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Marion Black Pensacola, FL

Great product and customer service. Had Stewart help us and his knowledge was awesome

1 year ago

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Verified Customer

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Mary Oakland, CA

Based on their system itself on their customer service I give them a five star rating.

1 year ago

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Verified Customer

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Karen Brandner Jackson, MI

When I hit the button and was not in trouble they were very gracious when I called them .

1 year ago

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Verified Customer

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Pam STEINBUCH Hemet, CA

Very responsive, even for false alarm. I feel much better using the service since I live alone

1 year ago

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Verified Customer

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Marilyn Duncan Memphis, TN

They are on point & very prompt. I would recommend this company to morw elderly people

1 year ago

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Verified Customer

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Frieda Laganiere Fort Lauderdale, FL

I feel safe with the "necklace" around My neck especially going up or down my stairs.

1 year ago

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Verified Customer

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Ray Kallaher Jr Newbury Park, CA

Outstanding and friendly support courteous and well informed support personnel.

1 year ago

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Verified Customer

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Michael J Anderson Tooele, UT

We were in a major semi vehicle accident and help was on the way within 5 minutes

1 year ago

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Verified Customer

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Betty Whitehead Palmdale, CA

I rated this number because Lively Mobile Help is overly sensitilve. I was called about 3am because the alarm went off which I was unaware of.

1 year ago

Reply from MobileHelp

Hi Betty, We received your review and we are glad to hear that this was only a false alarm. We apologize for any inconvenience it has caused. At MobileHelp, your safety is our number one priority, and we would like to get in touch with you to resolve any equipment issues you are experiencing. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 27th, 2022

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Verified Customer

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Eileen Cohen Newbury Park, CA

When my wife fell they responded very quickly. Fortunately I was home and did not need any help.

1 year ago

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Verified Customer

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Madeline Weiss Ocala, FL

Their techs were patient, knowledgeable, worked with me until I had the right unit for my use.

1 year ago

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Verified Customer

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Marilyn Knaff Lakeland, FL

Good customer relation. When I requested an extra item they promply shipped it at no extra cost

1 year ago

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Verified Customer

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Vicki Barich Trenton, MI

I got Mobile Help for my Mom and we love the security that she is in good hands.

1 year ago

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Verified Customer

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Marie Pascal for Janice Kingsley, mother New Hampton, NY

I had a very patient rep, Patrick, who explained everything and made the purchase easy.

1 year ago

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Verified Customer

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Miki Kelly Maryville, TN

It is very reasonably priced, reliable and people at MobileHelp is extremely helpful.

1 year ago

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Verified Customer

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Darrel Nezperce, ID

When setting up the mobilehelp they did what they said they would. By calling us back.

1 year ago

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Verified Customer

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Jack Coneybeer Denver, NC

Easy to deal with. Quick response (I accidently pushed the button...response was very quick)

1 year ago

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Verified Customer

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Wanda Wherler Lubbock, TX

Very good service. EMS arrived promptly. I unlocked the door and called my caregiver.

1 year ago

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Verified Customer

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Sharon J Andrews Monroe, WI

It is easy to use and to wear every day. Has a convenient older to put it in when not wearing it like at night.

1 year ago

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Verified Customer

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Rosalie opall Richmond, VA

Device needs charged every 2 days. There has been 3 false alarms not of my doing. Can not adjust the length of cords on necklaces.

1 year ago

Reply from MobileHelp

Hi Rosalie, We received your review and we apologize for any inconvenience you are experiencing with your current equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Vickie Herron Coweta, OK

Does not work in a metal building. Could not communicate with the operator. Didnt call back the house phone to check when the operator didnt get a response from the person. To much money to not work as described.

1 year ago

Reply from MobileHelp

Hi Vickie, We have received your review and we apologize for any inconvenience you have experienced with the coverage in your building. Metal constructions can interfere with cellular coverage in your home, however, if you have a landline phone available, we do have a landline based system that can be used. At MobileHelp, your safety is our number one priority, and if this is an option for you, we would be happy to assist you with placing a new order. You can reach us directly by dialing 800-800-1710. We look forward to speaking with you soon.

May. 6th, 2022

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Mary Jo Strait Iowa City, IA

Easy to work with, dependable, ability to go anywhere, has fall detection, water resistant.

1 year ago

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Verified Customer

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Patricia Anderson Windsor, WI

Excellent detection, unit itself is like wearing a garage door opener - size needs a revision to get women to wear

1 year ago

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Marina McMahobn Oceanside, CA

Havent needed to use it yet, but response to a couple of false alarms was great.

1 year ago

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Verified Customer

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Mary Pfeffer Mesa, AZ

peace of mind for me and my family. the price is great and the unit is easy to use.

1 year ago

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Verified Customer

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Vito Alinea Virginia Beach, VA

Provided my aunt with good service and tested her device. She feels safe and cofident.

1 year ago

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Verified Customer

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Allen Gapske Brighton, MI

The fall indicator is great--wife accidently dropped the unit and it activated-very impressed

1 year ago

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Verified Customer

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Connie Marsh Liberty Hill, TX

They are always here for me. I don"t have to call for help. They call for help for me.

1 year ago

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Gary Pirkl

Being her husband it lets me leave to shop and due other chores that need to be done.

2 years ago

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Verified Customer

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Cinnamon Long

Quick response time- necklace might be a little to sensitive when touched - goes off to easy

2 years ago

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Verified Customer

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Emily Schleinz

Good communication, excellent assistance in setting up, excellent help in making changes.

2 years ago

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Verified Customer

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KJ Johnston

Friendly and helpful sales associate. The equipment arrived quickly and it was very easy to set-up.

2 years ago

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Verified Customer

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Tamera morris

Great customer service! Had an accidental bdroo of equipment and got a call immediately.

2 years ago