Name: MobileHelp
Rating: 4.6

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Verified Customer

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Cheryl Gower Henderson, KY

It goes off for no reason. My husband was just sitting in his chair and it went off. Then when he fell it didn't go off.

2 years ago

Reply from MobileHelp

Hi Cheryl, We received your review and we are sorry to hear about your husband's recent fall. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. It seems like you have not yet had a chance to speak with our Technical Support team about the issues you have been experiencing with the fall detection pendant. We would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 12th, 2022

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Verified Customer

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Rebecca Klutho Saint Louis, MO

Pendant doesn't hold change long enough as salesperson told me it would. Customer service is excellent and CB on it

2 years ago

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Verified Customer

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Dorothy Bincuilla The Villages, FL

The alarm has gone off three times in error it was easy to cancel and I will not bechsrged fir it.

2 years ago

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Verified Customer

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john cufr Fayetteville, TX

was pretty easy to set up, have not had to use the service but seems to work well through the testing

2 years ago

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Verified Customer

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melanie parker Sun City West, AZ

very much on top of the message...I just tap the mobilehelp and the message is released ,,

2 years ago

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PEARLIE A. JACKSON Las Vegas, NV

THE PROMPT SERVICE AND MOBILE HELP REALLY DO CARE ABOUT THE MEMBERS.

2 years ago

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Verified Customer

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Dianne Morrison Taylorsville, NC

I fell from a tall stool wearing my fall detection, and my alarm didn't go on. Luckily I wasn't hurt very much or unconscious.

2 years ago

Reply from MobileHelp

Hi Dianne,

We received your review, and we are sorry to hear about this incident. We are glad to hear that you are okay and apologize for any issues experienced with the equipment. Our records indicate that you have not yet had a chance to speak with our Technical Support team about this incident. What would be the best number for us to reach you on for further assistance with your account and the equipment? You can also reach our Technical Support team at your earliest convenience by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 21st, 2021

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Verified Customer

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Don Lottes Elgin, IL

I have not had the need to use the service at this time. But all seems to function as indicated

2 years ago

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Verified Customer

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Nelson Mount Washington, KY

Their customer service is very courteous, respectful. Worked with me until all my concerns were dealt with.

2 years ago

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Terry Cramer Eugene, OR

I haven't had to call for help, but each time I have called them w/a question, they have been professional and kind.

2 years ago

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Gail Feddersen Saint Simons Island, GA

We all like getting a text with her name instead of a random, unidentified number.

2 years ago

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Carol Cornicelli Maplewood, NJ

Haven't had them long and since there have been no emergencies - luckily - there has been very little interaction.

2 years ago

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Canbra Hodsdon Fairfield, ME

Top notch customer service! Friendly, patient, and realistic with their recommendations.

2 years ago

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Verified Customer

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D Garchar Akron, OH

It is too easy to send false alert. It is cumbersome to have to carry the alert device when you are wearing the bracelet.

2 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience you have experienced with the equipment and false alarms. Our Technical Support team would be happy to look into this with you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Steph coleman Chicago, IL

Professionalism by all people who have the money for this game is great and I can still get it

2 years ago

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Verified Customer

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Helen bellini Douglas, MA

My mom pushed the alert by mistake and their response are very quick and respectful.

2 years ago

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Verified Customer

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Mara S Gilson Scottsdale, AZ

I was ill and my hands are not working, I could not start the service. I had the box sent back the UPS and did not get my refund.

2 years ago

Reply from MobileHelp

Hi Mara, We have received your review and we are sorry to see that you have cancelled your coverage with us. Our records do show that the equipment was received back at our warehouse this month and your refund is being processed. You should see the refund reflect on your account with in the next few business days. Please let us know if you have any additional questions or concerns that we can help resolve. Our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 9th, 2021

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Verified Customer

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Nedda Nelson Kalispell, MT

My mother accidentally sent a emergency call and the MobileHelp response was fast

2 years ago

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Verified Customer

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Stacey Lynch Washington, NC

Reid accidently pushed the button and it was a great test to see how things should work.

2 years ago

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Verified Customer

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Susan J Herring Unadilla, NY

So far, soooo good. My mom doesn't have internet or wireless capabilities, so this is perfect

2 years ago

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Verified Customer

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Carol Taylor Hooper, UT

We have had good customer service and our mother has found the equipment easy to use

2 years ago

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Verified Customer

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James Lemerond Katy, TX

In my limited experience, they have been very helpful and responsive to my needs!

2 years ago

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Scott Byron Manahawkin, NJ

Generally good device, but my first GPS unit had charging issues and needed to be replaced. The staff was very helpful.

2 years ago

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Sue Bemis Milan, MI

Haven't had it long to know how it all works. Not sure if having a wrist and neck mobile good or band.

2 years ago

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Richard S Elmore Lake Villa, IL

Nation Wide I can use Mobile Help when walking in the Lake County Forest Preserves.

2 years ago

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Dennis & Diann Kroger Davenport, IA

They immediately respond when you need help. Nice friendly staff always willing to help.

2 years ago

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Verified Customer

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Lydia M Popish Boynton Beach, FL

you told us it needed to be charged every 5 days but it only last for 2 days and sometimes it wakes me up in the middle of the night

2 years ago

Reply from MobileHelp

Hi Lydia, We received your review and we apologize for any battery issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any equipment replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Nov. 30th, 2021

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Verified Customer

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J Schenberg Chesterfield, MO

My one time I accidently set off my help button the response from MH was rapid and efficient

2 years ago

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Verified Customer

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Monika Forsteire Winder, GA

Very helpful and friendly. Help is there; even when I accidentally pressed the alarm button

2 years ago

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Verified Customer

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Jeff Hunter Harrison Township, MI

The product works great and customer support is very helpful testing the equipment

2 years ago

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Verified Customer

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Connie Born Juneau, WI

When My mother accidentally hit the button they responded FAST . installing this for my mom was a breeze.

2 years ago

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Verified Customer

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Michelle Rocha Smyrna, GA

Telephone operator with Mobile help customer reps are amazing, kind and patient!

2 years ago

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Verified Customer

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Nicholas Spennato West Chester, PA

Always available to answer questions. There are enough safety devices that provide assistance.

2 years ago

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Verified Customer

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vicki ralston Gulf Shores, AL

They were very helpful during the set up answered all my questions and then some.

2 years ago

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Verified Customer

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Carlyn Gembel Peoria, AZ

the speedy response to fall button in bathroom. button was pushed while installing in error

2 years ago

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Verified Customer

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Peggy Burleson, TX

So far so good, am able to reach live person to get answers. Very easy to test system.

2 years ago

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Verified Customer

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Robert Cuthill Saint Paul, MN

The system works and staffs are very responsible and answer all questions quickly and friendly

2 years ago

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Verified Customer

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Cathie kautz Billings, MT

Very patient with me when I had a couple false alarms this is all new to me and I am nervous

2 years ago

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Verified Customer

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Nancy Rife Rossville, IL

Extremely pleased with the ease of talking to, and getting help from MobileHelp.

2 years ago

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Verified Customer

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Charolette Groce Pensacola, FL

I have not needed to use my devise, however I have faith that it will help me when needed.

2 years ago

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Verified Customer

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Richard Oyer Goshen, IN

It is easy to use and affordable and I've already recommended Mobile to a friend.

2 years ago

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Verified Customer

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Gloria Hernandez Lincoln, NE

Product doesn't work as far away from base as portrays. Response times are VERY slow. Lanyard on landline device is not easy to adjust. It should be a magnetic clasp.

2 years ago

Reply from MobileHelp

Hi Gloria, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team can help review the equipment and provide any replacements needed. And we do offer a wide variety of systems for different lifestyles; we would be more than happy to help ensure you are using the best one for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Marcella Seiter Oklahoma City, OK

I am not comfortable with the fact that the main box where you can speak with someone if you take a fall or are in need of assistance is not always where you can speak to a person.

2 years ago

Reply from MobileHelp

Hi Marcella, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the account with you and find any alternatives available to help resolve this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Jackie Garrett Lawrenceburg, TN

So far I have not use it but it was fast and easy to set up and text the device.

2 years ago

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Verified Customer

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Cassandra Gonzalez Tagal Las Vegas, NV

They helped me like when I first started with them they have always been there when I've need them

2 years ago

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Verified Customer

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Mary Brown Stockton, CA

It come handy it work very good it can save my life all i have to do is push one buttom

2 years ago

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Verified Customer

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Jacqueline Mohall, ND

Easy to use. Friendly staff. Quick response even if false alarm. Gives me peace of mind.

2 years ago

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Verified Customer

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Kathy Warner Georgetown, OH

Sorry to say we had to use it and it worked great ! The medics were there in no time !

2 years ago

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Verified Customer

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Fred Magaziner Pikesville, MD

Well we aren't infatuated with it. Our only experience has been one time with a false alarm during our dinner. That scared the daylights out of us.

2 years ago

Reply from MobileHelp

Hi Fred, We received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you were able to speak with our Technical Support team for assistance with this concern. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Oct. 14th, 2021

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Patricia DeLaCruz Aurora, CO

Convenience and cost. I already referred someone because my mom feels so much safer.

2 years ago