Name: MobileHelp
Rating: 4.5

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Verified Customer

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John And Mary

MobileHelp has been very responsive to the alerts, but I think the product is too sensitive. It registers falls and calls the paramedics even when it shouldn't.

5 years ago

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Verified Customer

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Mary Stockton, CA

I fell four or five times, so I thought I should get one when I saw the advertisement. The alarm goes off quite often by itself, but they get in touch with me right away.

5 years ago

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Verified Customer

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Sharon Mesa, AZ

This is the size I wanted, I didn't want a big one that I'd have to carry around. One time, I pushed the button to test it and it they came on right away.

5 years ago

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Verified Customer

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Alice Fortuna, CA

I've only tested it once and I couldn't get and response when I pushed the buttons. I think it was just a technicality and I will test it again the first of the month.

5 years ago

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Verified Customer

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Arline

So far, I am not satisfied. I have not had it that long and it seems to be going off and I'm not even pressing the buttons or anything. I'm just moving in bed and it goes off saying they had a call that a fall has been detected. The customer support is fine because they respond right away.

5 years ago

Reply from MobileHelp

Arline,

We are sorry to hear about your false alarms. Please contact Technical Support at 877-827-6207, Option 1 to go over ways to limit false alarms.

We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Verified Customer

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Pam Denison, IA

I test my device once a month and it works very well. I pushed the button to test my device and it was within 2 minutes that the call was already made to the hospital.

5 years ago

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Verified Customer

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Lee Etta Jacksonville, NC

The customer service was great beacuse they helped set my equipment up. It was so easy when they did it with me. Their customer service was just great.

5 years ago

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Verified Customer

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James Cape Coral, FL

I've had to use it quite a few times for them to call for assistance. They could answer a little faster on the phone. But they're very cordial and very helpful. The bracelet doesn't work that well but their necklace is ok.

5 years ago

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Verified Customer

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Sandra Spokane, WA

It's gone off on me when I laid it on the table to hard. It was a false alarm and they were very nice when they called. The device is small and easy to use.

5 years ago

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Verified Customer

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Missy Stone Ridge, NY

System was received promptly, easy to setup and test the connections. I feel very secure in my home, knowing help is on the way with the press of a button.

5 years ago

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Verified Customer

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Gwen Huntington Beach, CA

I have had mishaps with my alerts because I accidently leaned against it when I picked up something..Other than that I like that I can wear it in the shower where the biggest chance for a fall can happen.

5 years ago

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Verified Customer

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Sally from Waterford, MI Waterford, MI

I have had a few times where I might have bumped my bracelet and they have responded so very rapidly. I have the fall indicator as well and seems to be very touchy.

5 years ago

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Verified Customer

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Loretta Jackson, MS

It's a great device that detects falls. Customer support is usually pretty respondent to the alarms. It also is convenient in how it texts you when there was a fall.

5 years ago

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Verified Customer

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Bernice Rock Tavern, NY

I first had the motion detector necklace, but it called way too many false alarms, and we couldn't keep paying for the ambulance to come for false alarm. We switched over to the regular necklace.

5 years ago

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Verified Customer

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Claire Orlando, FL

The device is lightweight and easily hangs around your neck. I accidentally set off the alarm when I dropped it, and they responded within 30 seconds.

5 years ago

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Verified Customer

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Travis West Dundee, IL

Customer support has always been very polite. The necklace is very easy to use and it is light. Within minutes of calling for help, the paramedics were at my home.

5 years ago

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Verified Customer

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Anonymous

It takes a little used to getting used to having something around your neck all day. I've only tested it once and they were attentive and seemed to know all the answers.

5 years ago

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Verified Customer

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Joyce Wixom, MI

I had great customer care when I called in. Every time it goes off accidentally I apologize, and they say "no, as long as you're okay" because that's all they care about.

5 years ago

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Verified Customer

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Anonymous

It's very sensitive, almost too sensitive. It would detect falls just when it was put down. They do respond quickly, and they seem to be good at what they do.

5 years ago

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Verified Customer

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Betty Allen, TX

It's lightweight and easy to wear, not bulky at all. I've accidentally set it off and had people call to check with me, everybody's been very concerned.

5 years ago

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Verified Customer

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Geraldine

Customer support is very courteous. I love the contact, and their concern. They were extremely helpful to me when I fell down. I love how I can take this device anywhere.

5 years ago

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Verified Customer

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Carol San Antonio, TX

MobileHelp has great value for your money. Whenever I have needed help, they have known what they were talking about, and I was able to get answers right away.

5 years ago

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Verified Customer

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Charlotte J. Waverly, OH

It is difficult for me to use new things, but I am happy that I have MobileHelp. I did drop it one time, which activated the alarm, but I was able to tell them right away that it was an accident.

5 years ago

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Verified Customer

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Joanne Newton, MS

MobileHelp is great at being quick to respond when there is a fall detected. The price is a little bit too high for me, but the company is trustworthy and reliable.

5 years ago

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Verified Customer

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Eleanor Mather, PA

Everyone at MobileHelp that I have talked to has been very helpful and very polite. They always want to know what more they can do for me. The price is a little high.

5 years ago

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Verified Customer

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Ben

The call button is very sensitive. Sometimes all it takes is for me to sit down to set it off. They called a relative of ours who lives very far away telling them we might've fallen when the reason why we didn't respond was because of our hearing.

5 years ago

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Verified Customer

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Clifford Watsonville, CA

The woman that I spoke to when I was on the phone to find out about it was very thorough, very up-right and I was sold. I haven't heard a word from customer service for them to check on me for any reason. The previous company that I used would call twice a month if they hadn't heard from me and the current company has done nothing.

5 years ago

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Verified Customer

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Anonymous Westland, MI

The device covers me when I'm not at home. You can use it even if you don't fall, like if you are in a bad situation you can press the button, and somebody would come on. I compared prices, and I think it's a good value.

5 years ago

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Verified Customer

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Joan Finleyville, PA

It's very accurate, I've made quick movement and it has set it off. The representative recommended that I shorten the necklace and I haven't had a problem since.

5 years ago

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Verified Customer

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Margaret Albuquerque, NM

A couple days ago I accidentally set off the alarm and the person who called was nice. When I had to call in to figure out how to use the device they were also nice.

5 years ago

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Verified Customer

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Luciucs Chicago, IL

The thing alerted several times a day even if I never touched it, but now it's operating okay. But, from the time that the alarm goes off to the time they call can be as much as 5-10 minutes. That's too long for them to try to contact me. If I was having a heart attack, they wouldn't be worth a damn.

5 years ago

Reply from MobileHelp

Luciucs,

Thank you for your feedback. We would like to review this long waits you have been experiencing as that is definitely not normal. Please reply to this message with your phone number and/or customer ID number or call Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Oct. 4th, 2018

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Verified Customer

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Rheba Bonfield, IL

We've had to use it about three times so far. The service has been good, but when she fell at night, MobilHelp sent me a notification via text message, not a call. Being a sound sleeper, I was unable to wake up and help.

5 years ago

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Verified Customer

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Anonymous Manchester, GA

I'm thankful to have MobileHelp for the security. They really alert, they pay attention if they have a call that's why I check in and I thought that was good.

5 years ago

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Verified Customer

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Steven The Bronx, NY

Customer support is very thoughtful and very helpful. They have called within seconds of a fall, and have ensured that myself and everyone else in the house was ok.

5 years ago

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Verified Customer

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Betty Harrisburg, IL

Every time I call, customer service does a great job in explaining things to me and answering all of my questions. I've experienced a couple of false alarms.

5 years ago

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Verified Customer

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Lois Lady Lake, FL

The price is a little high, but product and service are great. I wear and use the wristband and it is very comfortable and natural. Sometimes I forget I am even wearing it.

5 years ago

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Verified Customer

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Anonymous

The watch is completely water proof. I was also very pleased with the response when we accidentally set the alarm off. All my questions have been answered.

5 years ago

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Verified Customer

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Bob

They're really helpful when I call them with questions. My Dad once accidentally pressed the button on the device and they immediately answered him back.

5 years ago

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Verified Customer

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Henry

I've had a little problem with it. It goes off and I don't know whether it was me or the device, but it happens twice in one day, but it was the fall button evidently. I was moving too fast or something and it would go off.

5 years ago

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Verified Customer

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Barbara

At first, I had lots of questions and they were very patient with all my questions. I never had a problem with the device. I just find it very convenient.

5 years ago

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Verified Customer

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Anonymous

I accidentally knocked it off from around my neck one day and I got a rapid response. It's pretty convenient. You can wear it around your neck or wear the watch.

5 years ago

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Verified Customer

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Rennie

Customer service answered after two rings, at the very most. Usually they answer your questions on the first ring. They told me what my problem is and then they fix it.

5 years ago

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Verified Customer

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Paulanna Wilkinson North Bend, OR

The called the minute my dad set off his alarm. Unfortunately the hip holder for the travel device is much too snug a device which is why he set it off twice so has had to adjust where and how he carries it

5 years ago

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Verified Customer

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Annie Bessinger Ocala, FL

Like the Product for the feeling of being safe. I do have an issue with the fall button. It seems to go off when I'm just sitting. They sent me a replacement Fall button. But it has gone off twice for no reason.

5 years ago

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Verified Customer

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Jaince Gray, LA

The times that I have had to talk to customer service they were very nice and helpful. If I ever need help I just press the button and they'll be right there.

5 years ago

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Verified Customer

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Carrie Candler, NC

They were very helpful in setting it up and getting the bracelet alarm off without calling an ambulance. I like that I can get help with the push of a button.

5 years ago

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Verified Customer

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Betty Trabuco Canyon, CA

I like the fact that it's wireless, everyone I've spoken with has been very helpful, efficient, and pleasant. The customer service is the best that I've ever experienced.

5 years ago

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Barry

They're easy to deal with, very knowledgeable, and they help me get accustomed to using it. It's gone off a couple times accidentally, and one time that I did fall it didn't go off.

5 years ago

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Sarah Norfolk, VA

The price is really affordable and reasonable. Everything you need to know is sent to you. You don't even need to call in to inquire, because it's all in the brochure.

5 years ago

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Verified Customer

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Stephanie

Customer support really understands my situation and are able to address my problems quickly. The service is impeccable at MobileHelp, and the device is very easy to use.

5 years ago