Name: MobileHelp
Rating: 4.5

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Verified Customer

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Tony Decker Sullivan, IN

It's better quality than what I had. It's a good system. I wear it everyday, and they've called me like three times now when I accidentally hit the button.

6 years ago

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Verified Customer

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Anonymous Greenville, SC

I was treated very nicely by the people that I contacted. I tend to tuck the device in my shirt because it does get in the food and gets wet sometimes.

6 years ago

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Verified Customer

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Alex And Lizzie Bridge Gaffney, SC

My doctor was the one who suggested it. I had it for 30 days while waiting for some medical results. I've used it the whole month and everything has been okay.

6 years ago

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Verified Customer

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Anonymous Millersburg, PA

Thankfully I haven't had to use it, but they took information so they knew about me and my health needs and things like that. I trust them, and that all their claims will be I realized if I had to use it.

6 years ago

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Verified Customer

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Cynthia Roden Meridianville, AL

I got MobileHelp because Life Alert let me down. I haven't had to use it, but my mother in law is very happy with it. The service has been fantastic for now.

6 years ago

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Verified Customer

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Anonymous

I don't know what to say in this column, I have had good services with each person that I have come in contact with, and each of them have answered all my questions, and fears.

6 years ago

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Verified Customer

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Lori

They have always been helpful. But I really do not like the fall detect button. It is way too sensitive; therefore, very inconvenient. Also, the rubber bracelet band made two burn marks on my wrist.

6 years ago

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Verified Customer

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Bonnie

The customer service is NOT as friendly or compassionate as the previous company had I a device through. The batteries are always dying. The whole having to mail devices back and fourth is a pain. One I had to return because it just didn't work at all. The main mobile charging device. There ar definite better/higher quality companies for this out there.

6 years ago

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Verified Customer

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Sandy

Every time I check my service everyone is extremely caring about my welfare. Prompt response time and notifications. Great customer service and quality equipment

6 years ago

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Verified Customer

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Jerry Denny Foley, AL

The one I had before was too expensive, too heavy, and too bulky. This one is slightly less expensive. It's not perfect, but I have no particular problem with the equipment. It's so light weight, and it's convenient.

6 years ago

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Verified Customer

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Anonymous Sun City West, AZ

MobileHelp was one of the better ones I could find, and serves its purpose. They came by, and we discussed the conditions of my health, and that's it. They are very nice, and the device was what I expected.

6 years ago

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Verified Customer

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Anonymous Whitestone, NY

I did research online of two or three different companies. After reading information about them I settled on MobileHelp. This was for my elderly parents, and neither one of them ended up using it, so I returned it within a week. They were very responsive and very considerate of this challenge, and then very easily allowed me to return the product.

6 years ago

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Verified Customer

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Robert I. Gulledge

I chose it because I felt that it meets my needs the best. I'm very confident that I chose the right one. I wear the bracelet throughout the day. The service has been great.

6 years ago

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Verified Customer

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Anonymous

My husband did a comparison of ads and information he'd gathered, and settled on MobileHelp. They contacted us about setting it up, and we're satisfied with it overall.

6 years ago

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Verified Customer

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Robert Kahler Anniston, AL

I got it in case of concussions if I fall. I like the concept, but I'm not happy with the company. I'm a little discouraged for having to purchase another piece, and I have to wait a month in order to get it. I had to replace it because they got wet. I don't feel as though I should have to replace that, that should be covered. I had it less than two weeks when they got wet. I can't see spending fifty dollars for another part, and I would have to buy a service in order to get it cheaper. I already had recommended them, but I'm sorry I did; I won't do it again.

6 years ago

Reply from MobileHelp

Robert,

It was a pleasure speaking to you today. I am happy we were able to resolve your issue. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Mar. 30th, 2018

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Verified Customer

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Anonymous Vancouver, WA

We got Mobile Help based on a recommendation by another person. We haven't had to use it yet, but the customer support has been very helpful, and the equipment tested well.

6 years ago

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Verified Customer

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Quenta Sykes Emeryville, CA

I saw it on TV, and thought it would be best for me instead of having another alert system. I haven't used it yet, but I put it on. I opened my lock box and I have my code, but it's not opening.

6 years ago

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Verified Customer

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Helen Hulse Franklin, TN

I just like the way Mobile Help does business'they've all been very very accommodating. I chose them because their system covered more territory than just in the house.

6 years ago

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Verified Customer

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Stanley Delaney Richwood, OH

My sister decided for me. I wear the wristband all day long. I've checked everything to see that it's working. It seems everything has been good so far.

6 years ago

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Verified Customer

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Joan Carchedi

I feel very safe and secure with it on where I'm alone, but it's gone off twice by itself. I haven't even been near it, and then people are talking on it to see if I'm okay.

6 years ago

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Verified Customer

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Sandra Brock Alpharetta, GA

It's allowed me to leave the house and still be able to call for help, because it's small and easily portable. I haven't had to use it; it's just here in case I need it, and they were extremely helpful when I was asking questions before I decided to purchase it.

6 years ago

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Verified Customer

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Sally Johnson Memphis, TN

I picked Mobile Help for the price, the coverage, and the need I had for an alert device. I'm pleased with the company; I think they've been very good.

6 years ago

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Verified Customer

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D'Anne Teehan

I got Mobile Help since I think it had more equipment and more things to alert if there's a problem. I have not had to use it for emergency, but I do wear one piece of it or another all the time.

6 years ago

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Verified Customer

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Marilyn Broek

I liked this one best because it works when you're at places other than home. I haven't had to use it yet, but it is very sensitive. When it has gone off, they call me right away.

6 years ago

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Verified Customer

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Mildred Vandyke

I saw it in AARP magazine, and I thought I should have something. The kids told me I definitely have to get something because I'm alone now, and so that's what I chose.

6 years ago

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Verified Customer

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Rick Sheedy

I was looking for a system like theirs, but nobody else contacted me back before they did. I'm able to contact somebody if I need it, so I feel safer with it.

6 years ago

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Verified Customer

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Frances Johnson

We got it in case of an emergency and so far we haven't had to use it yet. It seems like a good device, and it's easy to use. I went online and checked bunch of different options, and they have the best rating.

6 years ago

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Verified Customer

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Anonymous

As far as comfort, it's fine; I don't mind wearing the little thing around my neck at all'it's comfortable. A friend of mine has it, so that's how I decided on them.

6 years ago

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Verified Customer

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Willie Townsend Bessemer, AL

I live alone and I fall a lot. I don't want to fall and lay there alone by myself, so that's why I got Mobile Help. As soon as I called I got it. It's dependable.

6 years ago

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Verified Customer

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Ruby Alcocer Indianapolis, IN

I take it with me wherever I go when I go outside. I believe in it and trust in it. It's safer for me when I'm home, if I fall on the floor or anything and I need help.

6 years ago

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Verified Customer

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Anonymous Mesa, AZ

Mobile Help is really good, I believe. It's a good device to have, because in case something happens to me, I could push it and they'd be here right away to assist me.

6 years ago

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Verified Customer

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D. P. Chicago, IL

I was in need of something and I saw their advertisement. Some time after I got it, I took a little tumble, and they were here quite soon to just get me up.

6 years ago

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Verified Customer

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Carl Harlow Richmond, VA

I signed up with them after I saw the advertisement. It seems to be a good device, and right now I don't have any problems with them. I have to say I'll recommend it

6 years ago

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Verified Customer

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Justin Cohn Delray Beach, FL

This was the company with the best price for me, and the device doesn't interfere with anything that I do. One time I set it off by accident, and they called immediately.

6 years ago

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Verified Customer

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James Falzone Pittsford, NY

I wear it all the time, 24/7. It's not the in the way, and I feel better about having it. Their equipment is easy to use and light in weight. I had to wait quite a long time to receive it; a lot longer than what was indicated. I was originally interested in it based on the nature of the product and the cost of it.

6 years ago

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Verified Customer

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Norma Bennett Anderson, IN

My daughter found it for me. They've sent me plenty of information and stuff about it, but I haven't had to use it yet. I have it right here to use if I need it.

6 years ago

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Verified Customer

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Shirley Cunningham Sioux Falls, SD

I've been having a lot of surgeries and I live alone. I have been kind of out of it, so I needed something so that I could contact help. It just happened to be the one available right then, and I saw some advertisements, so I decided to go with that. I would hope that they are available and help when I need it. I like the idea that they have a lock box so that the police or other responders can get in to my house by just opening the door; that's a good thing. I set the lock box up between my doors, but they never contacted me to ask where it is.

6 years ago

Reply from MobileHelp

Shirley,

Thank you for your review. We have attempted to contact you, but were not able to reach you. Any updates to your profile, can be completed by calling customer care at 877-827-6207. Please call us at your earliest convenience so that we can update your site access information. We look forward to speaking to you!

Best Regards, MobileHelp

Mar. 30th, 2018

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Verified Customer

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Patricia San Antonio, TX

I've only had the system for a short time, so it's difficult to assess. So far, everyone I've talked to has been kind and helpful; the equipment was easy to install. And, the times I've tested it have worked.

6 years ago

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Verified Customer

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Anonymous Chadds Ford, PA

As silly as I feel wearing it, I have the little necklace thing on me all the time. I had an artificial hip put in, so I never know when I'm going to fall and need the button. When I've needed it, it has worked well.

6 years ago

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Verified Customer

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Eileen Schneider St. Petersburg, FL

I got it because of the mobility that the system offered. We're currently not using it but we have it in the house. So far they've been extremely responsive and easy to work with.

6 years ago

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Verified Customer

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Tina Orlando, FL

Has been very responsive to possible falls. When my mother wasn't able to get to the box or phone they dispatched assistance and also contacted the family.

6 years ago

Reply from MobileHelp

Tina, Thank you for sharing this! We love hearing these stories where our customers received our help! Sincerely, MobileHelp

Mar. 6th, 2018

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Imogene Johnson Berea, KY

The advertisements were one reason I got them. I've never had to use them, but whenever I check the base, they answer properly. I sent back one of the units and just kept the basic ones to decrease my monthly payments.

6 years ago

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Verified Customer

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Johnice Whites Lake Helen, FL

I got it because I liked the GPS thing they have. He wears it everyday and hasn't had to use it for an emergency yet. We don't have any concerns about the equipment though. It's accessible anywhere he goes.

6 years ago

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Verified Customer

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Susan Chilcott Alexandria, VA

The service was recommended by a friend, so I got it. I was told that it works everywhere and then someone else told me it only works in my home. I really don't know what to believe at this point. It also has a lot of false alarms and goes off without any reason.

6 years ago

Reply from MobileHelp

Susan,

Thank you for your review. We apologize for any confusion you have experienced with what your system covers. We have attempted to reach you on your home phone number, but were not able to get in contact with you. Please give us a call at 877-827-6207 at your earliest convenience so that we can go over your equipment with you. We look forward to hearing from you. Sincerely, MobileHelp

Mar. 6th, 2018

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Verified Customer

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Scott Lottridge South Bend, IN

I found some information about them on the web and decided to get it. Just the other day I had to use it and the responded right away. It works very well.

6 years ago

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Verified Customer

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William Chapman Port Charlotte, FL

I've had it for years and there have been lots of times when I had to use it. I'm glad to have them. I haven't had any problems with them at all. It's easy to use and test.

6 years ago

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jimq44 Arlington, VA

Operated as promised - actual usage coordinating the response to medical event completely matched to what I was told would happen in a timely and complete manner

6 years ago

Reply from MobileHelp

Thank you for your wonderful review. We are happy to know we met your expectations!

Feb. 26th, 2018

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William Lee Hobart, IN

I don't know whether it is the best company, but it's the cheapest one that I looked at. Whenever I go out of the house I always take the mobile device with me. So far, so good, but I haven't had a chance to use it.

6 years ago

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Verified Customer

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Velma Nelson Columbia, LA

I had seen it on TV and got it. I've had it for just about a week or so and I haven't had a chance to use it. Still, customer service is very very nice.

6 years ago

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Graeme Abboct Adamsville, TN

I got Mobile Help after I had an emergency. I needed something like this but didn't have it at the time. Their customer support people are pretty good.

6 years ago