Name: MobileHelp
Rating: 4.5

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Verified Customer

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Lori Smith Pecatonica, IL

I fall a lot so I needed to have something I could press if I ever needed help getting up. They are remarkably good. They've been doing their best to try and help me.

5 years ago

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Beth Broderson

Just started and so far so good. Equipment functioning well. I love feeling more secure even when out on errands. The equipment came faster than expected. Easy to set up, test and use.

6 years ago

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MMH

The company has performed as promised. We received the devices when promised and the customer service rep was very helpful in helping us get started using everything.

6 years ago

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Donna Broad

Have had several false alarms with the fall detection button even while sitting watching TV. Customer Service needs to be more knowledgeable about services and available 24hrs.

6 years ago

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David

Works as represented. Easy to use. The representative was very able and informed in explaining the product to me and later in helping me with the product set up.

6 years ago

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Anonymous

Basically because I need help, I'm in remote areas sometimes. I haven't used it yet, I haven't received it yet. This is very very necessary especially for elderly people. I've already had several people that I've contacted about it.

6 years ago

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Delores D Batie Detroit, MI

They were the ones that called me first, so I signed up. Everything has been great so far. I feel very confident in that the system will work ok for me.

6 years ago

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Charles Glorioso

I got it after I saw it on TV. I live by myself so I needed it for protection. Customer service is very useful. I feel like the fall detection button should also be on the wristband. It is also a little too expensive for someone that lives on a fixed income.

6 years ago

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Lana Peterman Columbia, MO

My daughter got this for me. I wear it all the time but I think it's pretty sensitive. It has gone off twice since I got it. Customer support has been very nice.

6 years ago

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Anonymous Noxapater, MS

My brother read about them in AARP and thought it would fit my situation well. The sales person that I talked to was really convincing and persuaded me to go with MobileHelp. I just got it and, of course, I had a false alarm. They were timely in answering; it didn't take them long to come on the phone and ask me if anything was wrong.

6 years ago

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Downna Mccombs Woodland, CA

My sons went and bought this for me. I think it was in part because of the price. I have a breathing problem. Last time I used it, it took them eight minutes to get out here and pick me up. Had it been really bad, I wouldn't have made it.

6 years ago

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Sytira Porter Lupton City, TN

I got it because I live alone. With this, I can get help right away if I need it. The lady that I talked to when I was trying to get this was very helpful.

6 years ago

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Anonymous

My husband and I live in a retirement home where the head nurse gave this to us. My husband has the one that automatically sends an alarm to the system if he falls. I didn't feel like I needed that one, so I use the other one. We haven't had to use it but I can tell you that just to putting it together was a lot of work for us and our daughter.

6 years ago

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Stanley And Lois New Hyde Park, NY

So far it has been pretty good. The only time we used it was to do a test. It seemed to work properly when we did that. I've been satisfied with it, but we'll see how things go.

6 years ago

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Robert Mossop

I picked it because they could give me a GPS piece. It works well, it's very quick and sensitive. They have been very thoughtful, nice, and courteous.

6 years ago

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Kenneth Lowder Salisbury, NC

I have it because I'm 94 years old and I live alone. It's very convenient. I have two options, the necklace and the watch, and I can wear whichever I want. I like that.

6 years ago

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Anonymous

My daughter in law researched and picked them for me. They were really nice when she called them. I wear the button all the time, but I'd like it to be a little higher up.

6 years ago

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Rick

Easy installation and setup for my mother. The device is easy for her to operate and comfortable to wear. I am very satisfied with this product and service.

6 years ago

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Silver Poteete Addison, TX

I did not use it at all, I sent it back before I tried it at all. When I got it they assured me that it would be cheaper than any other one out there. After everything was factored in I realized it wasn't. The one I have now is cheaper, but I have to take it off to charge it a lot.

6 years ago

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Rose Quickly McArthur, OH

I looked at several ones and picked them because they were the best ones. They have answered all the questions I've asked them so far. Things seem to be pretty good.

6 years ago

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Barbara Karnopp Peshtigo, WI

I wear it around my neck all the time. When I test it, it works appropriately, nothing has broken down. They even call me and ask me about my opinions.

6 years ago

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Alfred D Hutchins Lake Charles, LA

My mother has it. She has used it a couple of times and they have sent somebody out to help quickly. They automatically answer you when you hit the button.

6 years ago

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Sharon Madore

My daughter got this for me. I have bad balance on my feet so she felt like I needed this. So far things have been fine with it but I haven't needed to use it.

6 years ago

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Melanie Mast Argenta, IL

I picked it after seeing it on the AARP magazine. Everything is really easy to use. They are always ready to work with you and I really appreciate that.

6 years ago

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Carolyn Smith Victorville, CA

I'm alone by myself all the time and I have vertigo and other problems. When I saw their flyer I just knew that it would be a good company to talk to so I called and looked into it. They had reasonable prices so I went with it. They were really good people to talk to, very friendly.

6 years ago

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Maria Franklin Anderson, SC

I saw it on TV and decided to call in and get it. Customer service has been very helpful. I haven't use the medical device yet but based on what I heard from other people I think it will work great.

6 years ago

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Mary Valdez Vista, CA

I compared different companies and they seemed to be my best choice. They have a mobile thing that I can take it with me wherever I go, it isn't limited to my house. I haven't had to use it, I'm still becoming familiar with it, but I'll have my daughter come to help me test it.

6 years ago

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P.L.

I have it because a friend was very pleased with it. I use it every day and it's comfortable. I haven't had to use it but I've touched it by mistake and it worked well.

6 years ago

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Leroy Herdt Buckeye, AZ

I decided to get it when I was just reading about it in a magazine. I talked several times to the customer support, and they gave me some good answers.

6 years ago

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Norma Simmons Linden, MI

I liked that they didn't call me every other day, when others would drive me nuts calling me all the time. They were very, very pleasant and not pushy.

6 years ago

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James Bishop

Unless I feel bad, I don't normally wear the wristband and stuff. I only got them because my ex-wife has them, too. They are easy to put on and carry around, though, and they answer it right away whenever it's gone off.

6 years ago

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Matthew And Geraldine Dethlefs

We got this device for my mom. It's very sensitive as far as fall detection, and the people we've interacted with have been very attentive and easy to get along with.

6 years ago

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Betty Stockton Blue Springs, MO

It was given to me as a gift for my daughter for Christmas. It's a little long. I'm kind of short person and it hangs a little longer than is comfortable, but otherwise I can't get it over my head, so it's the way I wear it. I wear it, but I haven't needed to use it for help. As far as I know, it works fine.

6 years ago

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Ginny Mcleod Palm Coast, FL

I was told that if my father had an emergency, he would be able to talk to someone with the object they had for around the neck, and that was not true. I was misinformed about the device, and that is upsetting. He would have to have another device with him that he can't remember to take with him.

6 years ago

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Michael Russell Jonesborough, TN

Family and friends that have it were very happy with the service. They are very intelligent about their system and about how all of it works and it's really helpful.

6 years ago

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Anonymous Olympia, WA

We thought it would do me some good by giving me some safety. I've just carried it with me, but I have not used it. It seems like a lot of money to spend, but it looks like it would be quite useful. It's easy to carry and easy to call if I had a need.

6 years ago

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Michael Thompson

I got MobileHelp because I live alone. I think it's too expensive, but I feel safe in my house or wherever I go, because it's always there when you need them.

6 years ago

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Verle Edward Paul Saint Paul, MN

I get up in the morning and put it on. I just feel more secure wearing it, and walking is a lot better. It's very sensitive, but then they're very quick to respond.

6 years ago

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Elaine Gruetter Curtice, OH

I have had it only a month and hard to rate. The fall button is very senitive. It has gone off many times and not because of a fall. If it touches my clothing or body just right it goes off. I'm wondering if I made the right choice to get the extra protection.

6 years ago

Reply from MobileHelp

Dear Elaine,

Thank you for your feedback. We would be happy to go over any false alarms with you or give you suggestions to help minimize false alarms. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Debra Albuquerque, NM

We had a lot if trouble with the fall detector which never worked but we did not get a refund when we exchanged it fir a regular button after less than three months of constant disruption at all hours.

6 years ago

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Nadine Roberts Gaston, IN

I wear it around my neck all the time, and I keep the small device charged all the time. I haven't had to use it much, but it's pretty good. I live here by myself, so I'm just glad I got something in case I fall.

6 years ago

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Patricia And John Allen Finksburg, MD

My wife ordered this for us because I'm eighty two and she's seventy nine. We haven't used it yet in any emergency. I don't quite like having to carry a second device around all the time.

6 years ago

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Dixie Cook Canadian, TX

I'm pretty healthy, but I'll be 84 soon, so that's why I decided I should get one. They've been good to contact me several times, and they've always been really polite.

6 years ago

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William Boyle Suffolk, VA

My daughter and son decided on this service for me, and I think it's a very good system. I take it wherever I go, and they provide customer support almost immediately when it's needed.

6 years ago

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Ralph And Anna Mae Doyle Seven Valleys, PA

My husband just picked it out, and we just got everything. It's very easy to use, and although we've just started using it, all of our experiences are very good right now.

6 years ago

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Ginger Balades Austin, TX

I like the way they monitor you, and if anything happens, it's easier to get to and use, because of the bracelet band they have. It's much more convenient that way.

6 years ago

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Pierre Lieux Lady Lake, FL

I talked to someone through the web page. The customer support employees are helpful, and the equipment is very efficient. It provides an average value.

6 years ago

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John Naylis Charlotte, NC

Through investigation, I thought it was the best for my family. They seemed to be there when talk to them, so that's the important thing. The device quality is fine.

6 years ago

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Beverly B Royer Joshua, TX

I just saw it advertised on TV, and I thought I liked what I heard, so I called them just to check how much it was gonna be, and I ended up getting it! I've got it allready and I just haven't tested it yet, I haven't read all of the books that came with it and I just don't have time to stop and do that.

6 years ago

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Margaret Baerenwald Eagle River, WI

It's convenient, and I like the reviews I've seen for it. Usually if I'm going out alone in the car, I put my wrist band on and take the little mobile device with me.

6 years ago