Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Vera

Ranked as the number one provider. Customer service was courteous, professional and knowledgeable.

3 years ago

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Verified Customer

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Darlene Eaton Lena Jackson's daughter

It would be a 5 star however, the caller ID showed your number as Pep Boys! I started not to answer the call!

3 years ago

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Al Clary

All my interaction with MG was well done, and equipment and service performed as advertised

3 years ago

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catherine christ

the price was right and every thing was explained in term i understand and how to use it is easy

3 years ago

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Anonymous La Porte, IN

I would recommend. The security when I fall or something is good and something I like.

3 years ago

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Sitha Y. Holland Deatsville, AL

If you don't have WiFi it doesn't work inside the house unless you are near a window or outside. Works great outside.

3 years ago

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Jette Two Rivers, WI

Love it. Keeps my mind safe.love the bracelet type.hope I don't have to use it but if I do IpÅ“

3 years ago

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Satisfied customer Chanhassen, MN

Service and communication good. Test of system resulted in connection time longer than promised in ads.

3 years ago

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Verified Customer

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Theresa Cincinnati, OH

It's pretty heavy to hang around your neck. The couple of times that I was checking it, it was good.

3 years ago

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Verified Customer

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Charlie Woonsocket, RI

The device is good. It seems to be working fine and I haven't had any trouble with it.

3 years ago

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Verified Customer

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Thelma Millen, GA

I tested it last week and everything was fine. I like everything about it. Is a good company.

3 years ago

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Verified Customer

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Eva Atlanta, GA

It's convenient. I used it and they called my daughter and she came over. They were very efficient.

3 years ago

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Steven Stephens City, VA

I'm using it in my truck. I had a couple of things in my hand and accidentally set it off and they got right with me.

3 years ago

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Jeffrey Huntington, IN

They are all helpful. They were nice and everything. I tested it when I first got it.

3 years ago

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Virginia Snellville, GA

It seems to take a little bit longer to have the person on the other end to respond.

3 years ago

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Jo jones Little Rock, AR

Size is large and is always apparent that you are wearing it. Also pretty pricey also was pressured to take extra for more cost

3 years ago

Reply from Medical Guardian

Hi, Jo. Thank you for your review. We are sorry that you find your current device to be less than satisfactory. We do have other devices available which may better fit your needs. Please contact our Customer Care team at 800-313-1191 for assistance. Thank you.

Jun. 17th, 2020

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Verified Customer

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Grady Sullivan Rancho Cucamonga, CA

Fast response, agent spoke clearly and base unit is loud enough to hear from another room.

3 years ago

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Verified Customer

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Abel Vacaville, CA

I've had it hanging around my neck for a couple of months now. When I tested it, they answered.

3 years ago

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Verified Customer

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Marilyn Ludington, MI

I just kind of forget it's here. I needed to call an ambulance and it worked fine.

3 years ago

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Verified Customer

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Gayle Westwego, LA

It goes off when I need it to. I've never had any trouble when I've called them.

3 years ago

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Verified Customer

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Kelma Willows, CA

I like having the comfort of knowing that it is there in case it's needed. They are very helpful.

3 years ago

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Verified Customer

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Anonymous Henderson, NV

I've had good interactions with customer service so far. I haven't had to use it.

3 years ago

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Verified Customer

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Anonymous Lady Lake, FL

It's too expensive. Guardian they called me told me to activate the unit. No information on how this all works. Just a little bit of a lack of information.

3 years ago

Reply from Medical Guardian

Hello and thank you for your review. We are sorry that you have found the experience of activating your device to be less than satisfactory. Please give our Customer Care department a call at 800-313-1191, and one of our agents will be happy to assist you. Thank you.

Jun. 5th, 2020

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Verified Customer

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Anita Hastings, MN

The only thing I dislike is that it's big. They were right there when it accidentally got punched.

3 years ago

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Verified Customer

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Anonymous Saltsburg, PA

They are very responsive. Testing was good. It's a good device and we're happy with it.

3 years ago

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Verified Customer

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Jean Louisville, KY

Very courteous, dependable. It's been tested a couple of times and it worked fine. It's easy to use, its reliable.

3 years ago

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Verified Customer

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Harriet Fort Lauderdale, FL

Excellent customer service. They were very responsive. All the responses done appropriately.

3 years ago

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Verified Customer

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Joan Ringgold, GA

They are always very nice and pleasant, try to help. I like it, it doesn't bother me.

3 years ago

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Susan Greensburg, PA

I set it off once when I was leaning across the table doing a puzzle. They answered immediately.

3 years ago

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Carolyn Resaca, GA

I can't walk good and I like to be outside so it makes me feel a lot better. I'm pleased with it.

3 years ago

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Colleen Hemet, CA

They answered real quickly. I tested it but never had to use it so as far as I know it works fine.

3 years ago

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Wilbur Akron, OH

We used it once and they called me and I went over and took care of my dad. Thank you.

3 years ago

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Benjamin Robinson West Orange, NJ

High rating on the internet - customer service representative was very knowledgeable and helpful

3 years ago

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Paul Reynolds Freedom, PA

It was received very quickly. The setup was very easy and the devices are easy to operate.

3 years ago

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Norma Gertsch Park Ridge, IL

I'm new to the program - did the monthly "just testing" and they answered immediately.

3 years ago

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Ellen Jacksonville, FL

So far so good . Haven't tried the device yet, but the customer service is really good.

4 years ago

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Marilyn

The constant flashing light is irritating. I've since seen another advertised that doesn't need recharging.

4 years ago

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Lory

We have not had an emergency, praise God but a false alarm and the Response time is great

4 years ago

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Cindy Mays-DeHays

I have had no problems at all. Customer service is always very professional and kind

4 years ago

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Pat

Can reach them by phone quite easily. Device very light weight and hubby says very comfortable.

4 years ago

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Samantha Amore

It takes a long time for staff to respond after the button is pushed and the speaker breaks up and it is really hard to understand the person who is trying to assist you.

4 years ago

Reply from Medical Guardian

Greetings Samantha, and thank you for your review! We are sorry you are finding your experience to be less than satisfactory. If there is more we can do for you, or if you have questions about your service then please reach out to us at 1-800-313-1191. Thank you, Samantha, and we hope to earn your 5-star satisfaction. Have a great day, and thanks again for your review!

Apr. 22nd, 2020

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Susan

Had a problem with the charging of the device and was resolved quickly when I called

4 years ago

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Teresa Crews / Sheila Smith

Gives my mother a sense of security. And that makes it easier on the rest of the family

4 years ago

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Terry S.

Some confusion on what was ordered made initial start up less than ideal. Better with time.

4 years ago

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Albert Wayne Haggart

responded great to activation arranged ambulance to hospital stayed on line until help arrived

4 years ago

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Velma Comer

Pleased with the service and products. I feel safe at home knowing I have my device.

4 years ago

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Koral Garnett

We haven't had to use the the service so far but to do test it often to remind my Dad that he has it and how to use it.

4 years ago

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Aaro rice

Very good product and friendly staff! Product is quality and price is affordable.

4 years ago

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Wendy Hollywood, FL

Its very easy to use. I tested it when I first got it but I haven't use it since.

4 years ago

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Anonymous Mount Prospect, IL

I tested it and someone responded. It gives us peace of mind for when I'm not in the house.

4 years ago