Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Gina Murphy Marietta, GA

Positive experience all the way around Including great customer service and fair pricing

3 years ago

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Steve Yakima, WA

Honest, straightforward prices, the service worked worked in the two times it was needed.

3 years ago

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F. Schilling Barrington, IL

Only have had contact with set up. During the set up, customer service was informative and helpful.

3 years ago

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Jean Cortez, CO

It came quickly, was easy to set up. I was never hurried during the setup process, and they made sure it worked.

3 years ago

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Alfred J. Thibodeau Bangor, ME

Easy to use, and comfortable to wear. Instructions are easy to understand and very easy to follow.

3 years ago

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Geri Albuquerque, NM

Customer service is attentive and considerate. They are very prompt with their service.

3 years ago

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Charles Dunedin, FL

Their medical alert device works very well. I like everything about except one thing.

3 years ago

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Lucy Saint Michael, MN

I feel secure. I've made sure it's working okay and they were very nice about it.

3 years ago

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Anonymous Paoli, PA

I like the confidence having this medical alert device gives me because I know it is there.

3 years ago

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Thelma Cynthiana, KY

Everyone has been very helpful and kind. I have no complaints with medical guardian.

3 years ago

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Anonymous Stone Mountain, GA

The first two weeks, every time I moved it noticed but they reprogramed to adjust it. It has made my friend stop worrying about me.

3 years ago

Reply from Medical Guardian

Hello and thank you for your review. We're glad that the unit is now working properly and that your friend has been given peace of mind. If you need any further assistance, please do not hesitate to contact our Customer Care team at 800-313-1191. Thank you.

Aug. 25th, 2020

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Verified Customer

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Ann Rutland, VT

I like that it makes me feel secure. I dislike that it hangs around my neck in an ugly way around my neck.

3 years ago

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Shelby Falmouth, MI

The lady was very nice and explained things to us. I like that it is easy to use.

3 years ago

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Shirley Chesterland, OH

Their representatives seem to know their product because they can walk you through anything.

3 years ago

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Lorea Atmore, AL

Everything is fine. It is very nice. They are very patient with me when I have a lot of questions.

3 years ago

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David Simpsonville, SC

Medical Guardian’s customer service is very helpful. The medical alert device is convenient.

3 years ago

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Juanita Cortez, FL

It is always there which gives me the feeling of security. I have no problems with them at all.

3 years ago

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Mary Mc Kinney, TX

Rapidly they respond to the signal. They are very supportive and friendly and helpful.

3 years ago

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Anonymous Ottawa, IL

So far I like the peace of mind and the freedom. Anything is going to be taken care of.

3 years ago

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Don Sloughhouse, CA

For the priding and that it is simple to use, I like it. Support has answered all my questions.

3 years ago

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Carol Brookings, OR

Customer service is very patient and understanding for someone my age. They are very accommodating.

3 years ago

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Anonymous Grand Rapids, MI

I like the size of it. I don’t care for the go anywhere unit but I take it with me every time I leave.

3 years ago

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Edith Marion, OH

It makes me feel safer in my own home. They answered me right away, they didn’t make me wait.

3 years ago

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Ruby Vienna, MO

I paid for a year and got one month free, so that is a good deal. It seems to work pretty good.

3 years ago

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Betty Jefferson, TX

Good service when I call. All was pretty well explained in the literature we got. It is very easy to use.

3 years ago

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Janet Rockford, IL

Having in the clip instead of the necklace is something I like. Also they answered me right away.

3 years ago

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Margaret Ridgeland, MS

Too heave around my neck but I like everything about it except that. They answer right away.

3 years ago

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Debby Paul Satsuma, AL

So far everything has been great. Haven't had an actual emergency need to use it, so can't rate the response yet.

3 years ago

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Richey cline Scottsville, KY

Works and economical. Exactly what we needed for my mother. Waterproof and durable.

3 years ago

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Pamela Palmetto, FL

It’s available for me anytime I need it. They always respond quickly to any questions we have.

3 years ago

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Dennis Rushford, MN

I’ve tested it and it works. It’s not nice to look at but I can get the operator.

3 years ago

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J Brigham City, UT

I am 88 and I have fallen so it is nice to have the security. They get to you quickly.

3 years ago

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John Pasadena, TX

It’s handy and easy to carry. I’ve tested it twice and both times it was good and they answered properly.

3 years ago

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John Sheffield, TX

Nothing is perfect but this is pretty good. It worries me a little bit about setting it off accidentally.

3 years ago

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Pam Bellevue, NE

They answer right away and seem like they are concerned so everything has worked out good.

3 years ago

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Larry Loxley, AL

So far my impression of them is good. I like the fact that it has GPS to track and the wifi.

3 years ago

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Betty Vidor, TX

I like that is has a base so that I can find it and the button. I would recommend it.

3 years ago

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Jeri Carter Long Beach, CA

Great product, easy to use, comfortable, water proof. My 97 year old mother is happy

3 years ago

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Kathy Kupperschmid Alexandria, LA

They alert my dad every time his battery is low so that he can recharge it. Great service!

3 years ago

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Mary Bertler Thiensville, WI

I have had it for three months and pushed it twice by mistake and they were right there

3 years ago

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NorthWestern Washington user Sequim, WA

Using wrist strap, when carrying groceries, the bottom was inadvertently pressed and EMTs came over. False alarms are not good.

3 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that you had a false alarm and understand that those are not pleasant. We do have a necklace option available that may cause less false alarms in a case such as the one you described. Please contact our Customer Care team at 800-313-1191, and one of our friendly agents will be happy to assist you. Thank you.

Aug. 4th, 2020

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Terry Shook Prattville, AL

Salesperson missled me in believing fall detection was included then after it arrived I was told that was another 10.00 per month charge.

3 years ago

Reply from Medical Guardian

Hi, Terry. Thank you for your review. We are sorry if there was miscommunication about the fall detection. This is an add-on feature that is indeed an additional $10 per month. Please contact Customer Care at 800-313-1191 if you'd like to add it on to the device. Thank you.

Aug. 5th, 2020

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Barry Szakolczay Queen Creek, AZ

Fast response, good customer service, got help to me rigjt away when I needed it.

3 years ago

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Debra Gregory Lake Zurich, IL

We haven't had to use it yet (thank goodness), but customer service was awesome. They explained everything.

3 years ago

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Anonymous

Feel safer,at home and away! my children are very pleased and don't worry as much.

3 years ago

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Norma

Explained all details and offers, very pleasant and helpful. Was patient as trustworthy.

3 years ago

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Chris

Although we haven't had to use the service yet, they have been responsive to our questions about charging, etc.

3 years ago

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Mike Gowan

The product was everything they said it was as well as the customer service being top notch...

3 years ago

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Thomas

The lady was very nice when she was helping use set it up and test it. The device works fine.

3 years ago

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Ruth

The thing I like about medical guardian is that is easy to use when I tested it.

3 years ago