Best Company Guarantee Medical Guardian Logo

Medical Guardian

check_circleVerified

star star star star star_half
12,692 User Reviews

9.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

star star star star star_border

Anonymous Seneca, MO

The device is handy and easy to use. Customer service is ready at all times to answer our calls.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous Harrison, GA

Customer service responds quickly to my calls whenever I set off the alarm.

2 years ago

check_circle

Verified Customer

star star star star star_border

Velda Baltimore, MD

Tested it several times, and each time I receive a rapid response from customer service.

2 years ago

check_circle

Verified Customer

star star star star star_border

Sartaj Fatimah Chicago, IL

Didn't need a landline for this service which fit our situation. The device works perfectly normal.

2 years ago

check_circle

Verified Customer

star star star star star

Janice

You have two devices here that you can use and one of them can detect falls.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Dolores

I needed it around the house, but I don't use it because there's no way I can go anywhere and take it with me.

2 years ago

check_circle

Verified Customer

star star star star star

Priscilla

They always answer when I call to test my machine, and they are very prompt.

2 years ago

check_circle

Verified Customer

star star star star star

Sylvia

They've been very nice, and it is less expensive than others.

2 years ago

check_circle

Verified Customer

star star star star star

Betty

They are very prompt and interested, we've been very thankful.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Adelle Harris, MN

I found myself in a situation where I got the necklace and wasn't able to convert it to the wristwatch like I thought I'd be able to.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous Chippewa Falls, WI

When I call in and ask questions, they've been very good to me.

2 years ago

check_circle

Verified Customer

star star star star star

Lena Martinsburg, WV

The representative answered all my questions. It's cheaper, and quiet.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I lost my first one and I called in and had another one the next day.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Connie Scottsdale, AZ

When I tested it, it kept dialing. I think it's dangerous to have it go that long, it should be a quicker response.

2 years ago

check_circle

Verified Customer

star star star star star

Azalee R Winston-Salem, NC

The times I have called in, they did everything respectably and nicely.

2 years ago

check_circle

Verified Customer

star star star star star

Helen Indianapolis, IN

I used it 2 or 3 times and they called me right away and came out to see me.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous Keystone Heights, FL

I think it's a little big, but when I tested the system it worked fine.

2 years ago

check_circle

Verified Customer

star star star star star

Anita Ranchos de Taos, NM

Any time I got confused about something, my questions were answered promptly.

2 years ago

check_circle

Verified Customer

star star star star star

Christine Saint George, UT

The device is waterproof. I like how I was able to take a bath with it.

2 years ago

check_circle

Verified Customer

star star star star star

Doris Sarasota, FL

Customer service has always helped me and answered the questions I have had.

2 years ago

check_circle

Verified Customer

star star star star star

Irma Goldsboro, NC

Every time we have called for help, Medical Guardian has been there.

2 years ago

check_circle

Verified Customer

star star star star star

Judith Cullowhee, NC

I like Medical Guardian because it is easy to operate, and problem free.

2 years ago

check_circle

Verified Customer

star star star star star_border

Linda J Tacoma, WA

Medical Guardian is very good at conveying information and letting me know what I need to do.

2 years ago

check_circle

Verified Customer

star star star star star_border

Edna M

Customer service is very alert. Their response helped my husband when he had a heart attack.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous West Baden Springs, IN

Customer Service is very responsive. They always answer my calls for help.

2 years ago

check_circle

Verified Customer

star star star star star

Helen Joyce Simpsonville, SC

Medical Guardian is easy to use and simple for me to get help.

2 years ago

check_circle

Verified Customer

star star star star star

Ferne M Tacoma, WA

I've been helped by the customer service with everything I needed help with.

2 years ago

check_circle

Verified Customer

star star star star star

Edna Los Angeles, CA

I don't remember the exact date, but they came and it was great.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Teague, TX

I've used it twice since I've had it and they didn't come out so I'm not really impressed with it. I can't get ahold of them.

2 years ago

check_circle

Verified Customer

star star star star star_border

Dan Export, PA

Process was easy, nice customer service, support is good. I have nothing to complain about.

2 years ago

check_circle

Verified Customer

star star star star star

Jane Walters

Excellent customer service, kind staff, easy to deal with over the phone.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I like the constant contact that Medical Guardian has with it's customers.

2 years ago

check_circle

Verified Customer

star star star star star

Patricia

I was first attracted to the price. We haven't had any problems so far.

2 years ago

check_circle

Verified Customer

star star star star star

Joanne

The device provided by Medical Guardian is very easy to use.

2 years ago

check_circle

Verified Customer

star star star star star

Marilyn King Elwood, IN

Very helpful and very courteous and patient when setting up service.

2 years ago

check_circle

Verified Customer

star star star star star

Jennifer Edwards-Ring Macomb, IL

They have been very professional and their service works well for me.

2 years ago

check_circle

Verified Customer

star star star star star

Myron

I've only had it for a couple of months, but the responses have been very good.

2 years ago

check_circle

Verified Customer

star star star star star

DWilliams Sammamish, WA

Easy to install and setup. Representative was ver prifessional

2 years ago

check_circle

Verified Customer

star star star star_border star_border

JD Walsh

volume on the unit is too low. CAn't be heard beyond one room nor can they hear us is not in tht room.

2 years ago

Medical Guardian Logo

Reply from Medical Guardian

Thank you for the review JD. With all of our devices, if for whatever reason the user can't hear our operators or the operators can't hear the user, our operators will assume the worst and proceed as if an emergency was occurring. This ensures that help is received in situations such as those. Alternatively, we also offer all-in-one devices that allow the user to speak directly into their emergency button. This may be a better fit for you or your loved one. If you are interested in hearing more about our all-in-one devices, please reply directly to this message. If you provide your name and phone number, as well as the name, phone number and address of the device user if different, we will reach back out to discuss your device options. Thanks again for reaching out!

Sep. 10th, 2018

check_circle

Verified Customer

star star star star star

Ron

ease of set up and very friendly costomer service, no high pressure sales.

2 years ago

check_circle

Verified Customer

star star star star star

Pat Howell's

Easy to set up and operate equipment. Good customer support

2 years ago

check_circle

Verified Customer

star star star star star

Maxine Grear

Very easy to install and use. Company reps. are very helpful.

2 years ago

check_circle

Verified Customer

star star star star star

Raphael "Isabelle" Largo, FL

I think it's very heavy, but it's convenient and I feel secure.

2 years ago

check_circle

Verified Customer

star star star star star

Cheryl McDonough, GA

They always answer the phone and answer your questions right away.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

George Sacramento, CA

They are very prompt, but it has a different device you have to talk into and carry around. It's not good.

2 years ago

Medical Guardian Logo

Reply from Medical Guardian

George, thank you for the feedback! Based on what you are saying here, it appears that you have our two-piece Mobile Guardian device. If you are looking for similar functionality in an all-in-one device, we have additional device options that may better suit your needs. If you are interested in hearing more, feel free to reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to discuss your options further. Any information shared in your response will not be posted publicly. Alternatively, you can also give our Customer Care team a call at your own convenience. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out!

Aug. 22nd, 2018

check_circle

Verified Customer

star star star star star

Anonymous Staten Island, NY

They always come through when something is needed and it's extremely reliable.

2 years ago

check_circle

Verified Customer

star star star star star

Tammy

Wonderful customer service and the system is easy to set up and use

2 years ago

check_circle

Verified Customer

star star star star star

Marilyn Wingo

Always checked when alarm went off. Replaced device when I lost mine for free

2 years ago

check_circle

Verified Customer

star star star star star

Joann Estes

fast response. even alerted my family that my power slash electricity was out

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jan Ledbetter. Daughter Lisa Barnett purchased this. Haven't had a need to use it yet. which is good. is there a wrist alternative?

I am allergic to the band of the wrist and the necklace part. Had to purchase a cotton lanyard for my neck

2 years ago

Medical Guardian Logo

Reply from Medical Guardian

Jan, thank you for the review. We're happy to hear that you swapped out your lanyard for something more to your liking given your allergies. Your Home Guardian also works with a wristband option. We will be in touch about the options available for your device. Have a nice day!

Aug. 7th, 2018

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information