Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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The device is portable and I can carry it along with me, it was just what I was looking for. I was very impressed by how quickly they responded the phone when we were testing the device. It gives me a sense of comfort to know that I have something with me that I can use if something happens.
I've only had it a couple of weeks, but I have been satisfied.
They have been very prompt when answering my questions. Lately I've been having some issues with the mobile device, and they have been very quick in getting a new device for me.
I like it because they call me immediately when I test it, though I haven't had to use it so far.
I haven't activated it yet, but they have been very helpful with all the questions I've had.
My children bought it for me and I just wear it. I do think that my device is not right, it always wants to be charged. Maybe it's not charging the way it's supposed to or something, but when I come home from physical therapy, it always starts yapping that I need to charge it. Today I actually had to do that and it has been there in the charger for a while. The only time I've used it was by accident, when I bumped the neck piece against a cabinet. They called me and I had to let them know that it had been an accident.
In all honesty we haven't had this for very long. We did our initial testing when we installed it, but we haven't even had it for long enough to do the second monthly test. I have talked to some people when I had questions and everybody was very nice, helpful, and courteous. When we first got it we did have a component missing, but I just called them and they rushed to get it to me within 2 days. The device itself is really nice, it's not big an ugly like you would expect a medical alert bracelet to be and my mom doesn't mind wearing it. Thank God we haven't had to use it, but the idea is that it's there for her safety and comfort.
Since I'm home alone a lot and I needed a sense of security, I decided to get it. The people are very nice and informative, but you do have to be set on hold for a long time before you can talk to anybody. The wristband that I have is actually very cumbersome and not comfortable.
I just wear it, never had to use it. I've accidentally bumped it in the past and they were right there and ready to go. So far it has been fine.
I got it for my father since he's 92 and my mother just passed away last month. So far he hasn't had to use it, but it makes me feel secure to know that he has it. The service and device were all easy to set up, everything came in on time and the representative was very nice and helped me a lot. To use it we just have two buttons on the monitor, the reset and emergency, so it's very simple and so far it works good. I'm satisfied with it.
I haven't had it that long, so I haven't had to use it. On a typical day I just charge it up overnight and use it in the morning. I also have the one that travels with you when you go out, so I put my wristband on and the pocket one and go. Customer service was very helpful showing me how to do things while setting it all up. The service is very flexible, I can have the necklace or the bracelet, use it in the house or go out with it, etc. It's available anytime. I also have the lock box in the front door so if someone comes to get me, they can just come in. I know that if I need help, I can just push the button to get it.
I haven't used it for emergency or anything like that but I carry it with me wherever I go. It doesn't matter if I go out of town, take care of things with my doctor, etc. They have been very helpful and tell us what is going on. They helped us with the set up of the equipment and everything has been good until now.
It covers what we need and with the GPS it gives the person that uses it mobility as long as he takes the little speaker with him. The device is very convenient. He has the watch and the lanyard, as well as the little speaker box and the main base. We also got the lock box since we like the idea. On top of that they also check in with us to make sure things work and they've been very good to us. Everyone in the family feels safe because my dad and aunt wear it. So far it has been a good experience.
So far it works. I've only used it when I accidentally hit it, they answered quickly.
I just basically wear the wristwatch all day, I don't even notice it's there. The only thing is that you gotta retrain yourself when you leave the house so that you take the charger with you. I've left the house a couple of times without it.
We got it for my father in law since he's a widower and is not in the best of health. When we set it all up, they were right there, answering all the questions I had and making sure it was all working properly. He currently has the bracelet and also the part that has the GPS tracking since he's pretty mobile. It's great that he can have it with him in case of emergencies.
The people I spoke with were very very helpful prior to the purchase. The device itself is small, easy to use, fully automated, and it also looks good.
I got it after I had fallen in my little apartment. I tried to find the phone and it took me an hour and a half to find it and get help. After that, my sister insisted I get a button. It was very simple to order online and get it all set up. The price was also good, since it costs me 39.95 a month with my insurance, which is reasonable. I feel comfortable using it since I fall a lot. It puts my mind at ease to know that I can get help. So far I haven't had to use it, and I hope I don't, but I will keep it.
They were very nice and helpful when we were setting it all up. We have the central system that we can use to talk to them and they'll call the police or an ambulance for you. We're very thankful that we have the service.
We liked the GPS location feature that lets you use it outside of the home. My mother just received it a week ago and started using it. The only thing that has happened since then was that I received some text messages about my mother's device needing to be charged. I was confused so I called them and was able to figure out very easily that the charger was not plugged all the way in. It wasn't really an issue, but they did let me know about it.
I wear it all the time, except for when I go to bed at night. I haven't had to use it but support has been good. I just wish it had more written directions.
The main reason why I changed from another similar service was because the necklace I used to have was too heavy around my neck. So far I haven't had any problems with them. The first person I talked to made the service real quick, they mailed me everything, and it was all easy to hook up. They did send me the necklace when I thought I had ordered the wrist piece, so I'm going to call them back to get it sorted out. Everything else in the package is comfortable for me and easy to carry. I like the fact that I can travel with the device and, if anything goes wrong, I can notify them.
They are quick to respond/alert to a possible problem.
It's wireless, less expensive from competitor, more options . . . . .must I go on
Generally good quality, I'm a new member and are not very familiar yet.
When we first signed up, they were very informative, pleasant and patient.
Everything arrived well. The initiation was easy. When I needed to test that each room had reception, they were very cooperative.
Through a test, I'm afraid I can't be heard in certain sections of my home if help were to be needed.
They are responsive to alerts, helpful in correcting problems with unit, and are understanding.
Amelia M. Theisen
It's doing it's job and I should test it once a monty
my button instead of having to search for a phone # Even tho I've had several false alarms, they respond immediately I also like that they contact me thu
The device itself is well made, the machine that gives out the alert is also a nice size that my mom can see. I've contacted them before for some issues we were having and they were very helpful and solved the problem quickly. They have been very friendly and helpful. We're just really excited to have it because my mom has taken a lot of falls and because of it we don't worry as much about her safety.
I haven't used it yet, but customer service has been very polite and explain everything to me.
I tried a different service and wasn't satisfied with it, so I just went and switched to Medical Alert. So far it has been good. I haven't had to use it, but I've tested in the house and also when I was away from home. The GPS worked fine and I had no problem. I like the size of the bracelet and I wear it more than the one that goes around the neck. It just seems more convenient.
I got them because it could keep track of me nationwide. If I had a problem away from home, they can send me help. I haven't had it for too long, but I tested it while I was at the coast to see how it works and I was very pleased with it. They have answered all of my questions and have been quick to reply with the tests. I like the little belt hole strip that I can stick right on my belt and keep it with me wherever I go. It was the best bargain out there.
I purchased the service for my elderly parent. My parent is still in the initial stages of getting familiar with the device and has accidentally activated it twice. Once while they were away and the other while they were at home, in both cases Medical Guardian was alerted and called. The staff was excellent, answered immediately, and were very understanding. The relative they are supposed calle also received some follow up within a couple of minutes to keep them up to date.
I wear it in the day and at night. On an occasion it went off and they got the message and called right away. It was just a mistake, but they were very fast when responding.
I found it because of their aggressive advertising. I haven't had to use it yet, thank God.
I haven't had to use it since I got it, but I know that once you hit it you get a response. I like both the watch and the pendant.
The service is for my mother. She has actually tripped the other day and pushed the button and they responded as they should. She hasn't had to use it for an emergency yet. Whenever I call them I get what I need.
I live in a kind of isolated area. I was on a different medical alert service before, but it did not work out here. That's why we called Medical Guardian and it works all the way out here. The people that set it all up were very friendly and helpful. Luckily I haven't had to use it yet. I try and test it once a month but other things come up and I forget to call them sometimes. Still, I've been very happy with it, so I'm hoping everything will be good with it.
The sales guy who helped me get everything going made everything very easy and shipped it to us. It was very simple to set up. It was a very positive experience.
We got it along with the insurance plan that covers the wrist bands. Luckily we have not had to use it yet, but they have been very nice whenever we need to call them. The testing has gone great and they are very consoling and considerate with my elderly mother.
I was worried about my heart's health. I have difficulty breathing some days and on others I just don't feel good. That's why I decided I needed to have some kind of alarm in case I ever passed out. They check on me daily and I think it's very beneficial, I love it. They also check on me whenever I press the button and the service is great. Right now I'm trying to keep up with my payment, which is 41 dollars a month or so. It's a great plan and very affordable for me considering I'm on a fixed income. I'm trying to convince my fiance to get one too since he has asthma. He's very stubborn and doesn't really like going to the doctor to taking medicine, so I'm trying to persuade him to get it.
I can always reach them as soon as I need them. It's easy to get to them and setting it all up was very easy for someone my age. I've always gotten their help when I needed it. They're a little expensive though.
We got it because it was what my mother in law needed, something that would be helpful if she fell and that was good to use everywhere. She hasn't had to use it, except to test it and notify them it works. She had a couple of minor falls and accidental pushes, but other than that nothing has happened. The call she gets after pressing the button is almost instantaneous, in a minute or two she gets a call and things get straightened out.
I got it recently for my dad. It hasn't been used at all, but we haven't run into any problems. During the installation and setup they answered all my questions and were very good about getting me through the process.
I recently got it because I had a couple of times when it would've been useful. Customer service has always been right there when I test it, it has been very good so far and I'm very pleased. The device itself also works well.
We got it up and running very easily. I wear it around the house and when I go out on errands too.
I tried to go with other services but they wouldn't work in my area. I've only used it for testing and when I accidentally bumped it this morning. I had some trouble talking with the lady then and she put me on hold. I heard nothing until another guy started talking all of a sudden and he couldn't get me. In the end everything started working just fine. They are generally very quick but sometimes they take 3-4 minutes to respond. The service is a little pricey too. Overall it has been a good experience.