Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Besides having to test it, I haven't used the service. When it came to calling them, the machine just says it will take a minute, but it definitely seems longer than that. It just keeps calling and calling and calling. Also, I think the monitor should be hooked up outside because of the signal. It's currently in the living room, and I think the reception might not be as good there.
I chose Medical Guardian because I saw good reviews about them. The gentleman I worked with was good! He was very knowledgeable and followed up on the requests I had, and answered all my questions thoroughly. My mother lives alone, so we thought his would be a good thing for her. So far, it's worked just fine.
It's a great service! The representatives were fantastic, and although I've never used it, it's been a very positive experience so far.
The person I purchased the service for has not been able to use it. However, when it comes to communicating with me and the experience purchasing the system, I would say I'm definitely satisfied with it.
I'm happy I have it with me! I bought this over the phone, and the representative was good. He was kind of pushy, but I eventually gave in and purchased it. It makes me feel safe now!
Although the service is for somebody that has not used it yet, the person I spoke with was pleasant. He knew all about it, and that helped me decide to purchase the equipment.
We've only had it about 6 weeks now, but so far, it's been very pleasant. My father is over 80 years old, and he's fallen in the yard and the alarm has gone off. It's allowed us to help him when he needs it. Plus, their representatives were very good; they helped a lot, and were patient with me.
Medical Guardian's representatives were wonderful! They explained everything beautifully. I make sure I take the little device with me wherever I go. It makes me feel perfectly secure when I'm shopping or doing whatever I need to do. The only thing I'd like to see is the receiver a little more expanded in the area that it picks up signals from. I can't use it if I'm in my home's basement; I would have to get another receiver.
My body aches too much, mostly because I fall frequently, so I thought this was the best option. First of all, the representatives were really nice. I haven't used it because I've been trying not to fall, but I would definitely recommend it. I would suggest anybody that's over 59 to own a device like this. You'll never know when you're going to fall or hurt yourself.
So far, the service has worked just fine. My daughter got it for me, mostly because I'm an elderly person and I am alone most of the time. It's been a positive experience.
The Medical Guradian representatives were great; they explained everything to us and that is exactly what we needed. We purchased Medical Alert for my grandparents because they live alone. We've been lucky we haven't ever had to use it.
Medical Guardian is something that older people want to have. Although I haven't used it, I call in every month, just to make sure it's still working. I keep it with me all the time. You never know when you might need it.
They are outstanding people, I like the way they handle their business. I haven't had any problems with them. They do a lot of things right. I have no suggestions for improvement because they are okay. I got Medical Alert for myself because I have congestive heart failure and I'm a diabetic. That was the reason that my daughter insisted on getting this, in case I need help from EMS. I never use it for that, but I have tested it with Medical Guardian Company.
Anybody that needs one of these should get Medical Guardian! I got it for myself, in case I fell again, although I haven't used it yet. I carry it with me at all times, plus, the people I spoke with were very nice! Such a positive experience.
My daughter took care of talking to the representatives through the phone, and they were very helpful and friendly. It seems like a nice company; they're very cordial. We haven't had it for long, but it's here if we need it. My husband has Alzheimer and I have a bad knee, so this works just fine for us. I would recommend this to other people.
They said it was going to be $24, but there were 60 some-odd dollars on my credit card. I didn't like what they did at all; I sent it back. I purchased it for myself, after I watched an ad for it on TV. I only use it when I leave and go out, but it was horrible. After I used it once, and after I got the private pin, I tried calling them 5 times at customer service, but I couldn't get through. I finally got to customer service and I told them how bad it was, and they said we will send you a label, we'll send the whole package back. We finally got the label after a week from FedEx, sent everything back, and that was it. I called my credit card company. The fraud division said they would take care of it, but they never did. It's a bad outfit.
We haven't had to use the service for an emergency, but it worked just fine during the test run. Besides, we spoke to some very nice and professional people. I guess we're only worried about how the police or paramedics will get into our house in case of an emergency. Since the service is for a loved one, she was really considering a service that provided a keypad outside the door. We really thought this was part of the process when we spoke to the young man, but it was just the necklace and the box.
Speaking with a Medical Guardian representative was a very positive experience, and they were very helpful. I bought Medical Alert for someone else because she fell when she was alone, but she hasn't had to use it yet, fortunately.
As my wife's care giver, Medical Guardian was the best option for us. So far, they've offered a very positive experience. I spoke to some people on the phone, and they were very good.
I purchased this for my sister. She has Alzheimer's and diabetes as well, causing her to go outside while we're asleep, so we were worried about her safety. When I called to get some answers, they explained it to me very clearly. They took their time to explain to me anything I didn't know, so I think that was good. Overall, I just think this is a great thing to have!
This service makes me feel a little bit safer. No matter where I am, I have help anywhere with the GPS service it offers. It's also cheaper than other companies. On top of that, their customer service representatives were respectful and very helpful. It's such a great thing!
Their representatives were very helpful! They gave me all the answers I needed to know, and helped me figure out how to use it. All I do is put it on in the morning, and take it off at night.
I'm at risk of falling and getting injured, so I put on the device first thing in the morning and wear it all day. There has not been a significant time I had to use it, but Medical Guardian has provided a very positive experience to this day.
Sometimes the device goes off when he hasn't fallen or anything, but that's better than not going off when he really is on the floor. Besides that, the representatives were very good and very helpful.
The Sales Representative filled me in on the details of how it works, and how to use it. I've only had to test it, but thankfully not for an emergency. They did make the commitment of sending me a fire proof lock box if I paid 2 months in advance. To this day, I haven't received it.
My family wanted me to get this service after taking a bad fall a couple of years ago. The initial process with the representatives was great! They answered all my questions, and even though I haven't had to use it, I wear it all the time. It's really a lot better than the one I had previously. If anybody wants something that's convenient and very wearable, I'd recommend Medical Guardian.
My mother-in-law has Alzheimer's and likes to take walks, so we purchased Medical Guardian for her. Although she thankfully has not had to use it, I like that it has GPS tracking without having to carry a cellphone with her. That way we can check on her if we need to. This is a great option, considering we moved from a small town to a big city in Texas.
The representatives were very polite and knowledgeable when we purchased it. After that, I haven't had any problems with it at all. I use it mostly at my daughter's house when I'm alone, and it's been a very positive experience so far.
This company is awesome! Go it for my mom and if she even trips it alerts and asks her if she's ok. That's how sensitive it is. As soon as she fell a voices says France's are you all right? My mom got into a car accident Upstae NY when she was visiting my sister. Today, I got a call from them stating she was not responding and called 911. Turns out my sister and mom were in a car accident and they called me before my sister even had a chance. They are amazing!
Equipment is excellent. They called me and my former husband who also has it fell and was in need of medical attention. I purchased the thing that I wear on my wrist and the thing that I wear around neck and the thing that I can put in my purse.
I've had prior experience with falls. Medical Guardian is very good and easy to use
The equipment have been very easy to use - I'm very satisfied.
Overall, using the Medical Guardian equipment has been excellent. Sales representatives are fine
I wanted to get Medical Guardian because I am getting older. The service and sales representatives have been very good
Extremely satisfied and feel very safe and secure no matter whether I am at home or out and about. I have fall protection as well. Service is quick and reliable. The primary reason I chose the Premium Guardian is the ability to speak with emergency response thru the call button vs. a base unit in another room. The 2-way conversation is loud and clear. Only one problem has arisen with the monitor detaching from the lanyard cord twice for no apparent reason which could have resulted in the loss of the monitor! I would advise taking the offered add'l. insurance the company offers to cover any loss which you could be responsible for the cost of replacement.
Been trying to cancel for nearly 2 weeks and am assured that i will receive the return address label within 24 hours and it NEVER happens. Feel I am being lied to and that they think I will forget so they can continue to charge or have me pay for the large $350 plus for the device.
I'm very satisfied with Medical Guardian. I haven't had any problem whatsoever with them. I'm just happy to have it because any time I could make a silly decision and get myself in trouble.
My experience with the representatives was pretty good. My wife gets seizures, and the first time she used it, the paramedics were there. They were pretty quick the second time as well. It's a good and quick service.
I spoke to probably 3 different people, and all 3 of them were very informative, very courteous and answered all my questions without pressure. It was very easy to set up. I recently asked somebody to come and help me do it, but when I saw the instructions, I was able to figure it out myself. The lady I spoke with had me do a test, and about 5 seconds later, somebody came online. Overall, everything with Medical Guardian is excellent.
They were very nice and told me everything about Medical Guardian. I was excited about everything that was in the package. Now, I'm just glad that when I go out by myself, I can carry the little monitor and I know I'm safe.
It was easy to set up and the representative was good. Although we recently purchased it, I'm satisfied with the service.
They've been very helpful! This service just seemed convenient for us, and it's worked fine ever since we purchased it. I've only had it a month, and I haven't needed any help, but I'm satisfied with everything so far.
Most of the time I'm alone, and at my age, I was concerned about my safety, so I decided to get this service. It's been great so far. I'm very satisfied with the equipment itself as well. However, what I do want to point out is the sales person and his co-workers. They do an excellent job when your calling, and they answer all your questions professionally. Not only that, they also do a follow up! My experience with them as been fantastic!
We haven't had to use their service, but everything was excellent. The representative was great, very informative and very helpful. It was also easy to take it out, get it started and put the lock on the door. We're very satisfied with it!
I can't visit my mother all the time, so I purchased Medical Guardian in case something happened to her. The service itself was very good! We actually used it twice and it works out great. It was also very easy to set up. It's just been fantastic.
My satisfaction with Medical Guardian is 50/50. We tried to use it 6 weeks after mailing in all the paperwork they required, and they had never entered the phone numbers of our contacts. They ended up calling an ambulance instead. They system itself was okay.
My family convinced me to get this service because I live alone, and I can definitely say I'm satisfied with it. I spoke to a very nice lady who did not push me at all. She was very nice and besides, everything was easy to install.
We got the Wristband and the Neckband for a loved one, and to this day, it's been a very satisfactory experience. The Sales Representatives were extremely knowledgeable and very helpful. It's just a great service.
The previous system was pretty much useless because it was wired into the telephone landline. Now, with Medical Guardian, everything has worked fine. On top of that, the sale was really great, and the system was easy to set up.
At first I wasn't sure if it was a good idea to purchase this service, but after a lot of thinking, I decided it would be a good thing to have. To this day, it's been great! I still haven't had to use it for an emergency, but when I do the test, they respond pretty quickly. I'm very satisfied with my unit.