Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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They do not have all their bases covered...only use one carrier which doesn't have good reception everywhere.
I ordered for my Dad and when his help button arrived he was in the hospital and I did not open it! Within 2 weeks Dad had passed. One morning you called to activate it and I told you I didn't want it so you sent me a return label and when it hit your wearhouse you returned my money! I thank you so much for not giving our family any grief at this time??
Easy and helpful set up. But we have had no reason to use it, thank God.
As a short time Medical Guardian User, I have no complaints. It was easy to purchase over the phone, is simple to use with attractive componenets.
would not pick up cell phone reception
They were there to set me up with what I needed. And now I can go where I want and feel safe and my children feel comfortable with what I chose.
The wearable equipment is convenient, comfortable and stylish enough to continue wearing with out embarrassment. The other equipment is easy to use and looks good no matter where it needs to be located. My phone calls have always been met with courtesy no matter what questions I ask. The response to the emergency button has been answered quickly when I check the system monthly. Altogether, I am very happy I enrolled in Medical Guardian and have recommended to friends as something they definitely investigate.
Very convenient and with the ability to locate the patient makes it valuable.
Inconsistent contacts after cancelling asking to set up unit already returned.
I was supposed to be billed each month. I see that they are debiting my account.
Easy to wear, andmto charge
Good Service. Customer reps good. Fair, Honest
Customer service was excellent. Their return/cancellation policy and and commitment policy was the best compared to other systems. Plus their online reviews were also very positive.
Robin Holland for David Young
I think the alert system is great except the gentleman that I bought it for continually says the wristband falls off, and he doesn't like the necklace around his neck. Also, he forgets to carry the speaker piece with him when he leaves his apt. Needless to say, I will be canceling his service. I think the wristband and necklace should have the speaker piece attached to it in some way, because some seniors will forget to carry the speaker on them, particularly if they suffer from Dimentia or Alzheimer's. So it's really not working for him because the pieces are home somewhere more than they are with him.
I have fallen outside and needed their services, they comforted me, called for help, contacted my loved ones, and I was rescued. Great company, great customer service.
They should add more information to the book that comes with the unit. Sometimes I don't know what it means because there's nothing on the book about it. Besides that, I think it's a good service. The representative was great.
I used it a few days ago, and it was excellent! They came online very quickly, and thankfully I was fine, so nobody ended up coming over, but they told me to call back if I did need help. Overall, I'm very pleased with it. I think that it is an excellent company! Their people were very good in helping me select the right system for me. Every elder person should wear something like this! In fact, I recommended it to anybody that's asked.
They've been very informative, and although I've never used it, it's been a very positive experience so far.
The man who called me was very nice and understanding. He was just a very nice gentleman. Fortunately, I live in a senior living facility and never used it. As a matter of fact, my son had me return the system because they were going to charge my bank account another $140, and he didn't like that.
We purchased it for a loved one because we were concerned about their safety. The person we spoke to on the phone was very knowledgeable, and was able to answer all the questions we had. I didn't feel like I was pressured in any way.
Everything went very well when I spoke to their representatives, and so far, the service has been excellent. I just think the necklace should be a tab lighter. It's a little heavy around your neck.
My mother is elderly, so she's the one that uses the devices. She's triggered it by accident, and They've been very responsive. The person that came online was fabulous, and it's just been a great system!
I'm a physical therapist, and I set it off once when I was doing an exercise. They called me right away, and I just told them it was an accident, but They've been kind and considerate. It's just been a very good service.
It's simple to wear, and the person we bought it for doesn't have to worry about getting a hold of somebody if an emergency were to happen. We've done security checks, and the operator always answers to make sure everything's okay. They've been very courteous and attendant to what I would say. The only feedback is maybe have someone answer the phone quicker when the necklace is pressed, because it sets 4 rings before someone answered the phone.
The representatives are excellent, and although I haven't had any emergencies, I'm satisfied with the service.
So far, I'm good to go with my device. I haven't had any problems. I even take a shower with it, and it's pretty good.
The system only works around my house, and I've only used it to see how far I can go with it. So far, the representatives have been fine, but I think they should pick a little faster. It took them a while to answer when I called them.
It worked perfectly when we used it! The operator got the rescue squad on the way, and it worked exactly like we needed it to. It worked like a charm! I also test the system every once in a while, and everybody is always polite. It just works wonderful. I would only recommend that they should notify the family a little bit faster. I live close to my father, who uses the system, and I arrived almost at the same time as they did because they didn't call me earlier.
My mother in law wears it around her neck when she is home, and although she hasn't used it, their customer service agents are very positive and knowledgeable. We've only had positive feedback for them.
My aunt is 86 years old, and she's a pretty active person, so we purchased Medical Guardian for her. It's still brand new, so we haven't used it, but it's been a very positive experience. The representatives are very informative, and they gave us all the options. It was a very pleasant experience.
We have it had a standby for safety purposes. All of the people We've spoken to have been very helpful, even though We've only used it to test it. I think it would be a lot better if they could transfer her to me when she's talking to their representatives. That would be an advancement, because that way when she pushes the button, the people at the base can have her to talk to her children that moment.
Very hard to cancel. Charge upfront. Need packing label, 10 days later don't need label but wont be reimbursed for shipping.
very competitive service. others have same service and are more moderately priced.
Would like to see a longer charge on battery or an easier way to charge it
I feel so safe with this system and have not had any problems with it.I know that living alone is the reason I NEEDED this in my home. God Bless!!!!
Their customer service is impeccable
The service folks are very professional and I've tested in many places. I have confidence in this product. I am not afraid to travel by myself and can enjoy my independence. Thank You Medical Guardian!!!!
I feel safer with the necklace on when I am at home. However, I don't remember to put the mobile in my purse when I leave the house and really do not feel I need it.
Would like a better way to see invoices
Device worked ok Very expensive. Customer service not very compassionate. Customer service people excelled in rudeness!
When I needed it every thing worked right & a medical teem showed up because the were notified by you. Thanks
the service while I was a customer was good
Sometimes it takes too long to connect
As of today I've not had an emergency, thank goodness, but have tested it. Each time I call the person answering has been very nice. It make me feel secure knowing I have a way to get help when/if I need it.
It takes a very long time to answer when we have tested the system.
They were as advertised, responding to a potential fall.
Because I had two "false alarms" before my wife & I really learned how to use the system. To my embarrassment, two large men came immediately to help. One incident was 4am but they still came promptly
The equipment is small and reliable.
I have been trying to send it back but nobody has gotten back with me on this I don't want it any longer. I was promised it would be month to month when they had called and ended up being a three-month term again I don't want it I want to take them back if they send me the box that needs to go back to them I will make sure they get it back thank you.
courteous employee and not pushy explaied different options quick answer on test call