Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Doris

When I talk with them, they are very helpful and knowledgeable. I like the security of having it.

3 years ago

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Verified Customer

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Jonita

Good service. I like to wear the medical alert button around my neck. It could be cheaper.

3 years ago

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Verified Customer

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Doris

Right after I got it, I tested it and it works fine. They are prompt in calling.

3 years ago

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Janice Hinshaw

It makes me feel safe. The people who answer the phone are very polite and patient.

3 years ago

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Clydene Thompson

Good. Very good at explaining things....I chose this because it has a gps system. I have not received it yet. .

3 years ago

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Verified Customer

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Cindy, Marvel's daughter

Product (all the peripherals) and customer service to get the system set up and running.

3 years ago

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Sharon Millwood for loved one

During 2 test calls it took longer than expected to receive a return call. If a real emergency, every second counts.

3 years ago

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Cheryl McGuirk

Professional and considerate. Equipment seems to be reliable but battery life could be better.

3 years ago

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star star star star star

Jammie Young-Riley

Delivery was with. The price is right. And the installation was very easy. I don't know

3 years ago

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Verified Customer

star star star star star

Jonathan Richardson

Good service and system works fine. I have no problems and I am glad I picked this company.

3 years ago

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Verified Customer

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Betty Kelly

Provides the security we require while allowing us options to call for assistance.

3 years ago

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Betty

My daughter installed it. It looks great to me. It was working fine when it was tested.

3 years ago

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Tricia

When I fall, it registers it. It did fine when I tested it. They helped me get it set up.

3 years ago

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Cynthia

Always available. There is always somebody you can talk to. It does what it is supposed to.

3 years ago

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Anonymous

Customer support is fine. They answered my questions. The unit gives me peace of mind.

3 years ago

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star star star star star

Anonymous

Customer support is very nice on the other end. They are very helpful. I like everything.

3 years ago

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Verified Customer

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Elizabeth

It really only stays chargers for about 2 days though they say it will be about 5 but I don’t mind charging it every third day.

3 years ago

Reply from Medical Guardian

Greetings Elizabeth and thank you for your review! The battery can last up to a maximum of 5 days depending on usage and coverage in the area. If there is anything we can do to earn your 5-star satisfaction please let us know. Thanks again for the review and have a great day.

Nov. 6th, 2020

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Verified Customer

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Octavia

They’re very kind and work diligently. I have called several times to check in and they always help me through it.

3 years ago

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Ronald

Customer service is exceptional. It seems like it is easy for my husband and a lot of people.

3 years ago

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Susan

When I made a mistake on time and call, they answered right away. I like that it is dependable.

3 years ago

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Lynn Katz

Very good direct help in setting up but so far haven't had an emergency to actually use

3 years ago

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E.L.

Excellent service and can be totally relied upon in emergencies or needing help of any kind.

3 years ago

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Daniel Burns

knowledgable and courteous phone staff. Quick response to questions. Good quality hardware.

3 years ago

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Ruth Palace

Connection to cellular is poor takes dispatch too long to respond. Necklace is overly sensitive so accidental requests for help are frequent

3 years ago

Reply from Medical Guardian

Greetings Ruth and thank you so much for the review! We are sorry to hear you are finding your experience to be less than satisfactory. If you'd like to discuss a landline option, a product with a better connection in your area, or turn off the fall detection on your device then please contact us at 1-800-313-1191 to learn more about our services that might be better suited to your needs! Thanks again for the review and have a wonderful day!

Nov. 6th, 2020

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Verified Customer

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Joyce

It has gone off several times, all my fault, and they were right there and call right away.

3 years ago

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Anonymous

When there is any problem, it is there when I need it. I know somebody is on the other end.

3 years ago

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Verified Customer

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Margaret

Everyone was very helpful when I tested. It went through okay. I like everything about it.

3 years ago

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Verified Customer

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Lois

Wish it would go further into my house but it doesn’t but I like that I have it if I need it.

3 years ago

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Verified Customer

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Marianne

Glad I have it. I feel like it is good security. It has been tested and I think it will be good.

3 years ago

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Dawn

I like it. It makes me feel more secure. I tested it and it worked. I've never had any problems.

3 years ago

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Frank

The System is reliable & unobtrusive and dependable. Testing shows the GPS to be very acurate.

3 years ago

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Monique

Customer service was professional and explained everything . Made it easier to set up service

3 years ago

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Pat

Unit is sturdy and connects easily. Less 1 star due to the unit for fall protection not working well

3 years ago

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Stacy

It has been easy to set up and makes me feel more comfortable knowing my mom is watched over!!!

3 years ago

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Virginia Trapnell

I have trouble hearing the voice over the speaker and I can not adjust the volume to a higher setting

3 years ago

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Anonymous

I think Medical Guardian is wonderful, I really do. It serves its purpose and I am very satisfied.

3 years ago

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Sherry

Tested the medical alert device and it was easy to use, which is what I like about it.

3 years ago

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Anonymous

This thing is sensitive, if I move around it goes off. It is a great thing for families and everything works okay.

3 years ago

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Anonymous

They’ve all been very nice and very helpful. It is heavier than I thought it would be.

3 years ago

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Verified Customer

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J

Everything is fine. It all works fine. We get fast responses when we test it. It’s excellent.

3 years ago

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Evon

When my mother fall, it was good. They called me and I was right over. It was there for her.

3 years ago

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Verified Customer

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Don

Most of the events lately have been an accidental button push but I like all of it.

3 years ago

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Anonymous

It’s there so it gives me a security feeling so that is good. It worked out fine when I tested it.

3 years ago

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Verified Customer

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Lisa Grieco

Irs a great product and the customer service was so helpful with all my questions.

3 years ago

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James H.

Fast response time. Very nice people. Havenâ€™t had emergency thank goodness so far

3 years ago

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Anne

I like that it is available for me. I tested it right when I got it. They are very helpful.

3 years ago

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Anonymous

Just tested it two weeks and they were very prompt. I don’t like the bulkiness of the device.

3 years ago

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Shamim

Generally I like everything about it. It went okay when I tested it. They are not a 24/7 service and I would expect an emergency service to be.

3 years ago

Reply from Medical Guardian

Hello Shamim. Thank you for your review. We are glad to hear you are satisfied with the equipment and service.. Our operators who answer emergency calls are available 24 hours a day, 7 days a week. Our customer care department is available Monday- Friday 9 am-8 pm est and Saturday 9 am-5 pm est. Thank you!

Oct. 6th, 2020

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Verified Customer

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Ramona

Tested perfectly. They were very prompt to answer and return the phone call. I like the price.

3 years ago

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Dot

My mother feels secure. They are always informative when you call customer service.

3 years ago