Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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They were very thorough and answered all my questions. It was easy to open and setting everything up was not a problem at all. Although my mother hasn't had to use it yet, we're very satisfied with the service. I'm just glad we have it!
It was easy to install. Customer Service was good and it even works a little better than we expected. The quality is very good.
My father is 94 years old and lives by himself, so we purchased Medical Guardian for him. The service is good and the people we spoke with were absolutely excellent.
I haven't had to use it yet, but I'm happy with it. The representatives were very good with me and everything was very easy to set up. They contacted me not long after I got it to make sure that I knew how to do the first test run on it. They really made it a good experience.
My father in law was convinced he needed this type of service after falling on the snow. We purchased the Fall Alert and it was very good. The representatives also did a good job. I'm very satisfied with Medical Guardian.
The lady I spoke with was very very helpful. She went over everything and was very knowledgeable. I was really impressed with her because I've been in sales and customer service before, so I know what that's like. It was also pretty simple to set up; you just have to follow the directions, do a little test and make sure it works. I'm very satisfied with everything.
They were very courteous, very knowledgeable and highly informative. Absolutely no problem whatsoever. No I haven't had to use it yet, but I'm comforted by the fact that it is wireless.
Setting up the equipment was easy and the representatives were very good to deal with. I called customer service a couple of times to change the location of the lock box, and they were very accommodating; very friendly.
We haven't really used it yet, but we have no complaints so far. It was easy to set up and use. Overall, I'm satisfied with it.
I think the system is pretty straight forward and the representatives did a good job. The only complaint I have is that I don't like charging the battery for 4 hours a day. My father would not be able to wear it when he may need it, and it's something that bothers me.
They've been very good so far. It was very easy to set up everything and their service is great!
The service is good and the system is easy to carry around my neck and wrist. I haven't had a problem with it since we purchased it, however, I wish it was easier to understand.
I thought Medical Guardian was the best option after falling one morning without being able to get up. So far it's been good, very good. I just wish there was a way to talk directly to the device I'm wearing rather than having to be near the speaker.
The service has been very good so far. It was not hard to deal with the representatives and it was a easy to set everything up. Thankfully I haven't had to use it, but it's been fine.
I assumed that it's awesome to have that! It feels like I can depend on it no matter where I go. On top of that, they offered a great service and it's so simple to use. My son was very satisfied with it as well. I'm enjoying the help that I got.
I haven't had to use it, but I haven't had any problems with it either. It was pretty easy to set up and I didn't have a problem with the representatives.
I'm very satisfied with it, I really like it because the system I had before was much more complicated. This is much easier to set up and to live with. You just practically have to do nothing but to plug it in.
My dad had some bad health, so we needed something something for him in case an emergency was to happen. I didn't have any problems with the representative, he was good and answered all my questions. It was easy to set up the system as well, so I really like it. It's a peace of mind.
The representative was very good, he only neglected to tell me that they use AT&T cell towers. We don't get good reception with AT&T, if I had known that I wouldn't have purchased it. Besides that, this is a good service and they've been working fine. I'm satisfied with them.
My sister arranged everything when it came to speaking to the representatives and setting up the system. I really didn't have much word in that, however, I'm satisfied with all of it. Evidently everything is alright; it's been working good so far.
I had no problem with the equipment itself. I've only had it for a month and so far I'm satisfied with it. It's been a very positive experience.
My age is the reason why I got Medical Guardian. I can say I'm a hundred percent satisfied with the service. They've been very good with me and my spouse and children are also satisfied that I have the service.
It's very simple to set up, there's really nothing hard about it. I don't see why anybody would have any problems. On top of that, the've been very helpful. Every time I checked the unit to make sure it was responding, they were there to help. This works perfect for me because I live by myself and I needed something that would help me in case of an emergency. Everything is good quality and I'm just hoping that I don't have to use it.
Although their sales representatives were a little too pushy, I think the service itself is very good. At first I thought you could talk into the button, but then I realized that you had to go over to the machine to talk. On top of that, the first time I tried to use it, I made a mistake and the life squad came over when I didn't want them too. Overall, I feel very positive about it.
I have not had to use it yet but I feel good having it. The woman that called me helped me walk through the installation process; she was very efficient and helpful. I would say it was professional and thorough. Everything went perfect. I feel very positive about it and even told other people about Medical Guardian.
The sales representative was very pleasant and using the system is easy. I think the key lock on the door with the combination is a great feature. All I can say is that I'm very satisfied with the service.
Extremely satisfied! Their service is great! They were there when we needed them, and they were very very helpful and clear about what I could do. I just think it's preventative.
The devices are not hard to use and the system itself is very good. We haven't had to use it yet, but I'm sure it's going to be great!
It was very easy to set up the system. My dad kept falling so I needed someone to keep an eye on him, and so far I've been very happy with the service. They have done a great job!
We are very happy with the service we have. It was very easy to set up and use; they've been wonderful throughout the entire process. We never thought we would need something like that, but it worked out well.
They offer an excellent service and their representatives were great! Due to my COPD, I thought I may need Medical Guardian, so my daughter helped me purchase it. The instructions to set up and use it were very straight forward. The instruction were clear and we set it up without a problem. Everything has worked out just fine in the 3 months I've been with them.
I purchased the Mobile system because I travel a lot, and it has not given me any trouble. Setting up the system was not hard at all, and although I haven't had to use it yet, I like the fact that it's mobile.
A person recommended Medical Guardian for my father who had a stroke. They are very very nice and courteous. Plus, it was very easy to set up, so we really liked it. He pushed the button by accident once and they called right away, making sure he was okay. Everything was very good.
Medical Guardian really has some potential on medical problems. So far it's dealt with the problems I've wanted it to deal with. Plus, they offer a very good service.
I purchased Medical Guardian for my mother, and so far it's worked for her. They offer a very good customer service. Overall, we haven't had a bad experience with them.
It was extremely easy to set up the system in my house. The lady that answered me when I called was really really nice. Everything was just excellent.
I was afraid of falling when nobody was around, so I decided to look for a service like this. In my opinion, I've had a good experience with it. Customer Service was also very good with me. The only thing I didn't like is that the necklace is too big; the button itself.
I'm actually a nurse and I heard from patients about it, and considering my health is not in the best shape, I decided to get it. It really makes me feel safe and comfortable. They have been very good with me!
Product did not work. Pressing the button did work, fall detection did NOT work. When I called the company, after my wife had a terrible fall that resulted in her rolling down our driveway and the fall detection NEVER activated and no call for help was made, the company defended the unit and said it was working as designed. There was no mention of maybe we can check the unit, maybe it is faulty, maybe we can send a replacement - NOTHING. Just "the unit is operating as designed and there is no problem with it. Needless to say, we no longer use this service.
It was a hassle from the time I spoke with the Sales Rep. All he wanted to do is make a sale! Finally when I got to a Service Rep. I think I got the help I needed in making the right decision on what I needed!
I normally don't write reviews but I felt compelled to share a positive experience I had with this company. My family is on fixed income and money is tight. We had an issue where there was an emergency and we got a prompt response , as I was also contacted and informed that the authorities were dispatched. She is ok but had to go to rehab for 3 weeks before going back home and the company even assisted me with finances by suspending the account during that period. My experience with this company has been exceptional and has reassured me that my mother is safe, as she lives alone. I would recommend this company to any loved one .
most knowledgeable customer service group I've ever worked with.
We contracted with this company for my 78 year old Mother in law. She wore the necklace with the fall alert. We contracted with them because they assured us their response team were all highly trained 911 operators who knew the right questions to ask, and how to properly ascertain if help was needed. On 1/11/17 she fell after having a stroke. She lay face down on the floor for 2 hours because the medical guardian response team decided she did not need help and sent no one. They told us that when they contacted my Mother in law 1 minute after the fall was detected she "feebly" answered no when they asked her if she wanted them to send help. A "highly trained 911 operator" would know that you never ask someone who may have hit their head, or someone with even the remotest possibility of having had a stroke yes or no questions. Medical guardian has told us that they followed THEIR protocols and NO, we may not have access to the taped "conversation" between them and her after the fall was detected. My Mother in Law died 3 weeks after the stroke/fall and we will never know if there would have been a better outcome if Medical guardian had erred on the side of common sense ( a 78 year old woman with her medical history in all probability needed help after a fall) and sent help. Obviously after a stroke/fall time is of the utmost importance and lying on the floor for 2 hours is something that should never have happened, it is precisely why she had the device. This company seems to hide behind the "we will never know" aspect and showed us nothing but arrogance and no compassion whatsoever. Please do yourself a favor and do not put loved ones lives in this company's hands.
Had a stroke last year and hit my panic button, they answered immediately and I was in the hospital within a few mins.Due to their fast response, I had no lasting problems from my stroke.Billing is every 3 months and automatic.
The system was good, and customer service helped guide me to match what I needed for my mom, so I think they were very knowledgeable in addressing the appropriate system.
My daughter got this system for me. She said that the company was very nice and easy to deal with. I don't know, I paid for a year and I think it was $350 or something like that, I don't remember exactly how much it was but I do know that there's a box and I've got a little thing to wear around your neck and I got a bracelet and I got the thing to put on the dog.
We're looking for something new 'cause the one that we're using was not working out well and I went online and it said on the web something like the 5 best in the country and Medical Guardian came out number 1 so the cost was more than the other one was but the other one when I press the button I will get a Verizon message instead of getting up something to help me out I will get a Verizon message saying press this number for that press that number for this and that's ridiculous...it's a lot cheaper than medical guardian but if cheap doesn't help as it , if you gonna die because of it you know...I need it 'cause my other service did not work well, they just said when I press the button on the other service I will get a Verizon message and we'll not get a person and how does it help you on an emergency so I knew I have to get something new
I have the pendant that hangs around your neck or on your wrist like a watch and I purchased a service which response through pressing the button for help. Well I had fallen once and managed to get up and go into the house but I was worried about finding myself alone and unable to get a..like if had broken a bone or something I wouldn't be able to get up so I decided to get one. Well I've only have it a couple of weeks so I really don't know if I'm satisfied with it or not because I haven't even tested it. I haven't have it long enough to decide if I'm satisfied or not satisfied, it's costing me $25 a month so pretty soon I should know.
I got medical guardian because I have fallen in the past and I am scared of falling again. I found that they were the best company on the internet. The customer service is good!
I never had to use it yet so I guess everything's good, but dealing with the company has been great. The system is simple and good, and the customer service is easy to deal with.