Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

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The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Review Icon

Customer Review: Larry from Red Bluff, CA

". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

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Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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11,435 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

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Mike Nederostek

September 13th, 2017

Great service and service support from the phone contacts

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Wayne McGee

September 13th, 2017 Richmond Hill, GA

The string attached to sensor appears cheap and low rent!?

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Joe

September 13th, 2017 Brick, NJ

ease of set up..good support and direction from customer service ppeople

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Anonymous

September 13th, 2017 Louisville, KY

I've not had need to use the system to date; however, when tested, seems very much on top of everything.

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M Miller

September 13th, 2017 Reston, VA

I used Medical Guardian for six months while recovering at home from an operation. I liked (1) that the contract period could be short, (2) that the equipment worked, (3) that the responders always answered, and (4) that the responders were always supportive, even when I was just testing out the call range in my home. The orlginal "salesman" was very clear in what to expect, and the company complied totally. My family felt at ease leavivng me by myself at night.followed the

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Karen

September 13th, 2017 Levittown, NY

The staff have consistently been polite and responsive.

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Lela davis

September 13th, 2017 Magnolia, KY

This system is used with a cell phone and signal is interrupted at times not sure if this can have an affect on service. They have been helpful when contacted. Always nice and pleasant. Good that they send even though they can't talk with person. One concern is Cannot hear throughout the house so not sure how this will affect in an emergency situation

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Jo Hai

September 13th, 2017 Minneapolis, MN

Mobility of unit. GPS. Info for preparedness for METs very specific.

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Elizabeth

September 13th, 2017 Chattahoochee, FL

It was a good product and worked as advertised.

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Good concept

September 13th, 2017

I use my medical guardian device because I ride horseback in remote areas alone. Initially I was given the impression that this was done by satellite and will pick up anywhere. I found out it's on an AT&T line which is sporadic in coverage

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Gail

September 13th, 2017 Marina, CA

Signing up and making the payment was easy. We haven't had an opportunity to use it, so I can't really say how the actual service will be. I'm comfortable in the fact that my 98 year old mother has it in her home. We'll see how it goes when an emergency arises. Thanks,

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Sondra Wall

September 13th, 2017 Fayetteville, NC

Excellent company and have taken very good care of my mother and allowing me to be very secure in her daily activities.

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Mary McBride

September 13th, 2017 Saint Louis, MO

Have not had to use them,but they have been professional.

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RJK

September 13th, 2017 Cottonwood, CA

I don't like the blinking light. Material backing coming off.

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Gene W.

September 13th, 2017 Madison, AL

. I have the Medical Guardian Premium model and service (numera/Libris model 10-1112). It has proven unsatisfactory in audio performance. Even with hearing aids on, in many conditions, I cannot understand, or cannot hear at all the audio from the inadequate piezo speaker. The alert button is too easily triggered by outside pressure, such as the edge of a restaurant table. . As has often happened, I triggered mine in this way accidentally recently. It is usually easy to cancel an accidental activation. However, in this case I could not hear the warning message, so the alarm, of which I remained unaware, produced a 911 event. I did hear a few beep tones, which I could not associate with the Medical Guardian. I left the location unaware of the alarm. First responders were dispatched, but found no sign of me. My family was notified... Inadequately. The Medical Guardian operator they talked to refused to give them complete information on the GPS location of the alarm or any other information. That is Outrageous Underperformance! The Medical Guardian button was still with me, but the operator seemed to have no way of re-establishing contact. Therefore, my current location could not be determined, leaving the family in a panic. . On the many occasions when I have conducted tests, the response was acceptably quick and provided correct location data, giving me confidence that it would perform in an emergency. (On only one occasion did the operator give me a grossly invalid GPS location, which she then checked and corrected.) . . . However, the system has not served me well enough, due to its inadequate hardware and service. Serious improvements are needed in the hardware and in the delivery of personal information to those whom I have identified as authorized to receive it. A provision for secondary contact, initiated by the operator, is needed to locate users who have moved from the place of the initial activation. The service agreement will have to include personal permission to activate such a secondary locating service. . I am very disappointed in my Medical Guardian. Unless these matters are addressed expeditiously, I will have to find a better provider.

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Kathy Kelley

September 13th, 2017 New Martinsville, WV

I cant cancel my unit, I tried several times to now success.

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Gloria Granzow

September 13th, 2017

When I had a false run. The medical people were not given the code to get into my house. I am not sure who dropped the ball.

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Southern Maryland User

September 13th, 2017 Lexington Park, MD

gps component seperate from pendant is a nuisance.

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Marie Monks

September 13th, 2017 Overland Park, KS

would like faster answer time when button pushed

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Eugene Kerrick

September 13th, 2017 New Albany, PA

The company has been very responsive to my needs.

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Michele frye and Wayne Peacock

September 13th, 2017 New Orleans, LA

always respond promptly easy to use never have any problems

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Phyllis burroughs

September 13th, 2017 Fort Lauderdale, FL

Was checking it and had to hit the button three times before someone answered it.

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Garnette

September 13th, 2017 Nashville, TN

cannot access help if main unit is not nearby

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Peg

September 13th, 2017 Madison, WI

Reliable response; good range of contact

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Martha Hicks

September 13th, 2017 Buckeye, WV

Help is there when I need it. Something I can have with me at all times

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B. Johnson

September 13th, 2017 Rockford, IL

Difficult to understand some reps. No way to ask for message to be repeated. Some reps difficult to understand..

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Win

September 13th, 2017 Altadena, CA

Service is fine. Unit design and construction is poor.

Verified Customer

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Sarah Buckingham

September 13th, 2017 Dyer, TN

very pleased thus far. good service and price is good

Verified Customer

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Bette

September 13th, 2017 Millville, NJ

The representatives that I have talked to, are very knowledgeable and are patient answering any questions.

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Marie's Son-in-Law Bill Mayo

September 13th, 2017 Perkin, IL

I was hoping the necklace button could be spoken into instead of having to be near the actual monitor.

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Gail Bayuk

September 13th, 2017 Lebanon, TN

They answer promptly and are very patient and kind to my elderly mother.

Verified Customer

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JMS

September 13th, 2017 Clinton Township, MI

Good response time when I test the unit. Friendly.

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Gordon Leiter

September 13th, 2017 Rome, GA

It is easy to use and gives me a real sense of security

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Secure confident

August 14th, 2017 Bronx, NY

They are quick and very responsiveness.

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charles h.

August 14th, 2017 Columbus, IN

I rate them 4 because the signal bars low.

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Susan

August 14th, 2017 Westfield, NJ

Took 15 mins for paramedics to arrive. Think service is good overall. Customer support great.

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Patricia Crowley

August 14th, 2017 San Francisco, CA

The romote does not work. The bracket was not sent although I ask for it. I called and it was sent.

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Janie Brackney

August 14th, 2017

They do not have all their bases covered...only use one carrier which doesn't have good reception everywhere.

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Karen Crouch

August 14th, 2017 Crockett, TX

I ordered for my Dad and when his help button arrived he was in the hospital and I did not open it! Within 2 weeks Dad had passed. One morning you called to activate it and I told you I didn't want it so you sent me a return label and when it hit your wearhouse you returned my money! I thank you so much for not giving our family any grief at this time??

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MaryLu Prante

August 14th, 2017 Wahpeton, ND

Easy and helpful set up. But we have had no reason to use it, thank God.

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Anonymous

August 14th, 2017 Middletown, IN

As a short time Medical Guardian User, I have no complaints. It was easy to purchase over the phone, is simple to use with attractive componenets.

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none

August 14th, 2017 Smithfield, NC

would not pick up cell phone reception

Verified Customer

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Corlene

August 14th, 2017 Sacramento, CA

They were there to set me up with what I needed. And now I can go where I want and feel safe and my children feel comfortable with what I chose.

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Barbara Laughlin

August 14th, 2017 Loveland, OH

The wearable equipment is convenient, comfortable and stylish enough to continue wearing with out embarrassment. The other equipment is easy to use and looks good no matter where it needs to be located. My phone calls have always been met with courtesy no matter what questions I ask. The response to the emergency button has been answered quickly when I check the system monthly. Altogether, I am very happy I enrolled in Medical Guardian and have recommended to friends as something they definitely investigate.

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William

August 14th, 2017 Saint Louis, MO

Very convenient and with the ability to locate the patient makes it valuable.

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Sue

August 14th, 2017 Kaukauna, WI

Inconsistent contacts after cancelling asking to set up unit already returned.

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Ethelene Key

August 14th, 2017 Port Lavaca, TX

I was supposed to be billed each month. I see that they are debiting my account.

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Lumina

August 14th, 2017 Wakefield, NJ

Easy to wear, andmto charge

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Jeff

August 14th, 2017 Crestview, FL

Good Service. Customer reps good. Fair, Honest

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Ruby.

August 14th, 2017 Whitman, MA

Customer service was excellent. Their return/cancellation policy and and commitment policy was the best compared to other systems. Plus their online reviews were also very positive.