Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Grady Sullivan Rancho Cucamonga, CA

Fast response, agent spoke clearly and base unit is loud enough to hear from another room.

5 years ago

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Verified Customer

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Abel Vacaville, CA

I've had it hanging around my neck for a couple of months now. When I tested it, they answered.

5 years ago

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Verified Customer

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Marilyn Ludington, MI

I just kind of forget it's here. I needed to call an ambulance and it worked fine.

5 years ago

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Gayle Westwego, LA

It goes off when I need it to. I've never had any trouble when I've called them.

5 years ago

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Kelma Willows, CA

I like having the comfort of knowing that it is there in case it's needed. They are very helpful.

5 years ago

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Anonymous Henderson, NV

I've had good interactions with customer service so far. I haven't had to use it.

5 years ago

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Anonymous Lady Lake, FL

It's too expensive. Guardian they called me told me to activate the unit. No information on how this all works. Just a little bit of a lack of information.

5 years ago

Reply from Medical Guardian

Hello and thank you for your review. We are sorry that you have found the experience of activating your device to be less than satisfactory. Please give our Customer Care department a call at 800-313-1191, and one of our agents will be happy to assist you. Thank you.

Jun. 5th, 2020

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Verified Customer

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Anita Hastings, MN

The only thing I dislike is that it's big. They were right there when it accidentally got punched.

5 years ago

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Verified Customer

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Anonymous Saltsburg, PA

They are very responsive. Testing was good. It's a good device and we're happy with it.

5 years ago

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Jean Louisville, KY

Very courteous, dependable. It's been tested a couple of times and it worked fine. It's easy to use, its reliable.

5 years ago

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Verified Customer

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Harriet Fort Lauderdale, FL

Excellent customer service. They were very responsive. All the responses done appropriately.

5 years ago

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Verified Customer

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Joan Ringgold, GA

They are always very nice and pleasant, try to help. I like it, it doesn't bother me.

5 years ago

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Verified Customer

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Susan Greensburg, PA

I set it off once when I was leaning across the table doing a puzzle. They answered immediately.

5 years ago

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Verified Customer

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Carolyn Resaca, GA

I can't walk good and I like to be outside so it makes me feel a lot better. I'm pleased with it.

5 years ago

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Colleen Hemet, CA

They answered real quickly. I tested it but never had to use it so as far as I know it works fine.

5 years ago

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Wilbur Akron, OH

We used it once and they called me and I went over and took care of my dad. Thank you.

5 years ago

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Benjamin Robinson West Orange, NJ

High rating on the internet - customer service representative was very knowledgeable and helpful

5 years ago

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Paul Reynolds Freedom, PA

It was received very quickly. The setup was very easy and the devices are easy to operate.

5 years ago

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Verified Customer

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Norma Gertsch Park Ridge, IL

I'm new to the program - did the monthly "just testing" and they answered immediately.

5 years ago

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Verified Customer

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Ellen Jacksonville, FL

So far so good . Haven't tried the device yet, but the customer service is really good.

5 years ago

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Marilyn

The constant flashing light is irritating. I've since seen another advertised that doesn't need recharging.

5 years ago

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Verified Customer

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Lory

We have not had an emergency, praise God but a false alarm and the Response time is great

5 years ago

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Cindy Mays-DeHays

I have had no problems at all. Customer service is always very professional and kind

5 years ago

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Verified Customer

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Pat

Can reach them by phone quite easily. Device very light weight and hubby says very comfortable.

5 years ago

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Samantha Amore

It takes a long time for staff to respond after the button is pushed and the speaker breaks up and it is really hard to understand the person who is trying to assist you.

5 years ago

Reply from Medical Guardian

Greetings Samantha, and thank you for your review! We are sorry you are finding your experience to be less than satisfactory. If there is more we can do for you, or if you have questions about your service then please reach out to us at 1-800-313-1191. Thank you, Samantha, and we hope to earn your 5-star satisfaction. Have a great day, and thanks again for your review!

Apr. 22nd, 2020

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Verified Customer

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Susan

Had a problem with the charging of the device and was resolved quickly when I called

5 years ago

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Teresa Crews / Sheila Smith

Gives my mother a sense of security. And that makes it easier on the rest of the family

5 years ago

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Terry S.

Some confusion on what was ordered made initial start up less than ideal. Better with time.

5 years ago

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Albert Wayne Haggart

responded great to activation arranged ambulance to hospital stayed on line until help arrived

5 years ago

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Velma Comer

Pleased with the service and products. I feel safe at home knowing I have my device.

5 years ago

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Koral Garnett

We haven't had to use the the service so far but to do test it often to remind my Dad that he has it and how to use it.

5 years ago

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Verified Customer

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Aaro rice

Very good product and friendly staff! Product is quality and price is affordable.

5 years ago

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Wendy Hollywood, FL

Its very easy to use. I tested it when I first got it but I haven't use it since.

5 years ago

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Anonymous Mount Prospect, IL

I tested it and someone responded. It gives us peace of mind for when I'm not in the house.

5 years ago

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Joanne New Berlin, NY

What I like is that I can take it with me I have to go up loads or someplace like that I can take it with me.

5 years ago

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Ralph Blue Springs, MO

The actual unit is small enough and you can carry it around without much problem and I like that.

5 years ago

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Joe

Quick response. It's really easy to set it off. I've set it off three or four times and didn't mean to.

5 years ago

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Verified Customer

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anonymous

It seems easy to use. We haven't had to use it but we had tested it. The response is very good.

5 years ago

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Verified Customer

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Carole

I like it because it's handy. I've called it to make sure it was working. They answered quickly.

5 years ago

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Verified Customer

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Kathlyn Lady Lake, FL

I like that you could be away from home and use it. You don't have to be within.

5 years ago

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Verified Customer

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Maurice Fountain, FL

I've only tested it but it went really fine. They responded to our test. I like the ease of use.

5 years ago

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Verified Customer

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Anonymous Roanoke, VA

They answer all of my needs and try to offer the kind of support that is indicated. We had a good response from them.

5 years ago

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Verified Customer

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Debbie leahinski

They were great and attentive getting you to sign up. After that customer service goes way down hill. I have been waiting to hear an answer back for two days.

5 years ago

Reply from Medical Guardian

Hello Debbie, thank you for your review. We apologize if you have had a less than satisfactory experience. It looks like our agent called you back on 03/03/2020 to correct your address. Thank you again.

- The Medical Guardian Team

Mar. 6th, 2020

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Verified Customer

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Michael Shauers

Very easy setup, helpful techs for setup. feeling of help with my wife who needs care.

5 years ago

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Johnny Slough

Super helpful and patient staff that walked my mother-in-law and the rest of the family thru use of the equipment.

5 years ago

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Anonymous

We have one piece of equipment that arrived not working; we had one unsuccessful test attempt where no one answered the call.

5 years ago

Reply from Medical Guardian

Hello, thank you for your review. We would like to reach out to you help troubleshoot your device. We do not have your account information. We will send you a private message requesting those details. Thank you!

- The Medical Guardian Team

Mar. 6th, 2020

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Verified Customer

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A

They have answered each time I had an occasion to test the device, but the device is heavier than I expected.

5 years ago

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Patricia bridenbaugh

Always responsive and respectful and pleasant and thorough w questions to be sure I am ok

5 years ago

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victor

response time is very fast which is important when you have your elderly mom living in her own

5 years ago

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James William Floyd for Robert W. Floyd

So easy to install. Just plugged into 110 outlet, and that was it!!! How simple can be. Awesome!

5 years ago