Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Edgewater, FL

Customer support was responsive and answered our questions. Everything is fine and easy to use.

7 years ago

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Verified Customer

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Ellen

Great sales pitch. Poor response after the sale and I had a question. No return call after I left a message. Very disappointed.

7 years ago

Reply from Medical Guardian

Good afternoon Ellen, we're going to send you a private message to get your account information so we can reach out. We apologize for any inconvenience this may have caused. Thank you!

Aug. 15th, 2019

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Eaton

They answer immediately when called and will call you when they suspect something is wrong

7 years ago

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Bridgitte

Because it works. My dad has had to push is button a few times and they send help right away.

7 years ago

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Barbara Buchanan

We haven't had to use it yet. The salesman promised my Dad a wristband at no charge at the time of sale & we have yet to receive it.

7 years ago

Reply from Medical Guardian

Hi Barbara, we're sorry that you haven't received your wristband yet! We're going to send you a private message requesting your contact information to follow up with you. Thank you!

Aug. 15th, 2019

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Robin

Easy; allows for no worries at night when my siblings and I leave them until the next day.

7 years ago

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Norma Connor

You have to wear the speaker which is bulky as there is no way to hear it,if it goes off, unless you are in the same room."0

7 years ago

Reply from Medical Guardian

Hello Norma, we do offer all-in-one devices which you can either wear around your neck or wrist 24/7 that has the speaker and microphone built in. If this option is something that you'd be interested in, please let us know. Thank you!

Aug. 15th, 2019

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Lynne Aiken

In the few phone calls I've had with Medical Guardian, the staff has been extremely polite and efficient.

7 years ago

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LeVona

It works as advertised. Only tried it once after a phone call telling me to do so.

7 years ago

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john janes

i accidently touched the button Friday, and an ambulance camr close to where i was.

7 years ago

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Wyatt Glen Cove, NY

Thoughtfully designed product and enrollment program. Relatively easy to set up.

7 years ago

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Cheryl

I like that there is no high pressure. The protect arrives quickly and set up instructions easy to understand.

7 years ago

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Sue Henson

You cannot use it away from home and I would like one that will follow you so you are covered 24/7 even while shopping or driving or campingi

7 years ago

Reply from Medical Guardian

Hi Sue, thank you for your review! We offer a variety of different products to suit different needs. If you'd like something that you can have with you always whether you're at home or out and about, we have devices that would be suitable for that. If you're interested in that kind of device, let us know. We'll send a private message to get your contact information to determine if that is something that would be suitable for you. Thank you!

Aug. 15th, 2019

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Gertrude Metzger

Instant call when I accidently pushed the button. Now I know the Guardian works!

7 years ago

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Lois Thistle

I am very new so don''t have much experience. I received all the help I needed.

7 years ago

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Mary Nelson

Prompt, concise, and helpful...everytime I speak with a representative I am met with kindness

7 years ago

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Doreen Medak

I have had no issues with them. I live out in the country, response time is at least 20 min.

7 years ago

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Fr.+ Richard Donohoe

Difficult to contact them I have called repeatedly and they are difficult to contact and ask questions.

7 years ago

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Natalie DeSimone

Feel safe and comfortable wearing the items indoors and outdoors and knowing the help will be on the way if needed. as anxious wearing the equipment

7 years ago

Reply from Medical Guardian

Thank you for the review, Natalie and have a great day!

Aug. 15th, 2019

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Martha Fountain Inn, SC

Customer service lacking. Asked for assistance in a specific area and it was not delivered as promised.

7 years ago

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Lore Watson Palm Bay, FL

To expensive for renual ($539.40) Didn't have to use it at all last year has gone up considerably in price from last Year

7 years ago

Reply from Medical Guardian

Lore, thank you so much for your review. Regarding our price, we offer a variety of payment options and billing cycles so that we can best fit your lifestyle. Our prices are set as low as possible without sacrificing our highest quality service. If you would like to call and set up a different billing option then please give us a call at 1-800-313-1191. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Rodney Parrish Tyler, TX

Medical Guardian has already proven itself priceless, twice in the first three weeks of use

7 years ago

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Anonymous

I tested the medical device once and it was good. It got very good reception. Overall I think it is expensive.

7 years ago

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Gloria Huntington Beach, CA

I like that it's compact. It's nice and seems to be easy to use. The medical device is build out of quality stuff.

7 years ago

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Sylvia Issaquah, WA

The medical device makes me feel more secure and I don't have to worry about reaching 911.

7 years ago

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Viola Los Lunas, NM

The customer service called me to see how I'm going with it and I appreciate that.

7 years ago

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Anonymous Fort Wayne, IN

We tested it when she first got it and the response time was really fast. The device is handy.

7 years ago

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Wanda

It's a little heavy on the string around my neck but it has been working just fine.

7 years ago

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Carson

They were very nice when I got it and they helped me get it all set up and running. I don't like that I have to leave it when I go to the farm because it's not very good at long distance.

7 years ago

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Brook

I couldn't use it because it wouldn't link with the cell phone tower. We called customer service but they never called us back. So, we are sending it back.

7 years ago

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Anonymous Carson, CA

I like my medical device for the reliability. I respect Medical Guardian and have confidence in dealing with them.

7 years ago

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Linda Battle Creek, MI

I accidently set it off once and they answered right away to see if there was an emergency. I dislike the price of Medical Guardian.

7 years ago

Reply from Medical Guardian

Linda, thank you so much for your review! We are so happy we met your expectations and answered your button press right away. Regarding the price, we are sorry that you do not find it satisfactory. We set our prices in order to maintain a low price without sacrificing the highest quality of service which allows us to do great things like answering your button presses quickly! If there is anything we can do further to earn your 5-star review then please let us know, and thank you so much for your review. Have a great day!

Aug. 15th, 2019

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Mary Clarksville, TN

The device is a little heavy. When I call they are very nice. They keep it short and to the point.

7 years ago

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Richard Union City, TN

I've tested it several times and every time it worked just fine. The device itself I would rate pretty high.

7 years ago

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Paula

So far I like it. I feel safe if I have a fall or an accident because I can get help by myself.

7 years ago

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Alma

I got it for my mother and she seems to be comfortable with it. We tested it when we first set it up and it works fine.

7 years ago

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Butch

I like the medical alert device's portability. Customer support answers very well.

7 years ago

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Sarah

I like the immediate service. When I tested it, they answered right away and they follow through.

7 years ago

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Jack

It is convenient because it is small and handy. It works well and is very efficient.

7 years ago

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Gregory

I like that it is working, the other one I had would turn off on the weekend but this one works.

7 years ago

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Vera

I think it is wonderful. I was impressed when I pressed it. I knew someone was coming to me.

7 years ago

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Anonymous Allentown, PA

I like the fact that it doesn't fall off like the one that I had. I'm glad I have it.

7 years ago

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Margaret Columbus, OH

I've tested it about three times and it has been fine, it's worked well. I do wish it were smaller but I like it.

7 years ago

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Richard Fort Collins, CO

I've only used it once and the response was very fast. I could hear the gentleman very clearly.

7 years ago

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Beverly Annapolis, MD

It's a little annoying hanging around your neck all the time. It was so easy to set up.

7 years ago

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Ulah Port Huron, MI

The only thing I don't like abuot it is the blue white light flashing almost all the time and I don't understand why.

7 years ago

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Cheryl Michaels

Product seems to be good but I wasn''t impressed with setup process. I had hoped for a more proactive approach.

7 years ago

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Carol Chomicki

Choices, quick delivery, easy setup, and good phone support helped us make this choice for Medical Guardian.

7 years ago

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Jean Kruszeski

I am very pleased with the company , the product works great , the price is great.

7 years ago

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Carl Scichili

I check each month on the response and have been very happy on how quick the team responds

7 years ago