Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

The time I tested it, everything went so smooth. It is easy and comforting, I am glad I have it.

6 years ago

Reply from Medical Guardian

Hello, We're glad everything is smooth sailing on your end. Thank you!

Jun. 4th, 2019

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Verified Customer

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Olive Jane North Fort Myers, FL

Feel safe wearing it. It is a little heavy but I guess it has to be because I have the GPS.

6 years ago

Reply from Medical Guardian

Hello Olive,

We're glad that you feel safe with this potentially life-saving device! We're here to be your little guardian angels. It sounds like you may have one of our all-in-one units which have everything built in, so it may be a little heavier than the other non all-in-one units. Being able to communicate with an operator straight through the device is a huge plus for our customers. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Paula Des Moines, IA

Watch is too big and clunky and it went off one time by accident and I could not figure out how to shut it off but they did answer right away.

6 years ago

Reply from Medical Guardian

Paula, thank you so much for your review! We appreciate your feedback and take it very seriously. If you would like to speak with a Customer Care Specialist regarding false alarms and how to cancel them then we would be happy to receive your call! We are glad that you felt reassured with our response time, and are happy to provide you with peace of mind. Thank you again for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Sherrie Murfreesboro, TN

Tst response was good. They have always gotten back to me promptly. I like everything about it.

6 years ago

Reply from Medical Guardian

Hi Sherrie,

We're happy that you're satisfied with everything! Thank you so much for being apart of the Medical Guardian Family.

Jun. 5th, 2019

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Verified Customer

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Kingsbury Homer

Quick response time! Secure feeling knowing that help is a press of a button away

6 years ago

Reply from Medical Guardian

Hello Kingsbury,

We're happy that you feel secure with a press of a button away! We are here to help you out in the event of an emergency. Let's hope you never have to use it! Thank you.

Jun. 5th, 2019

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Verified Customer

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Arnold blumenthal

professional;attentive;courteous,resonsive and helpful to the needs of the consumers

6 years ago

Reply from Medical Guardian

Hi Arnold, thank you for your kind words! It is always a pleasure to help out! Thank you.

Jun. 10th, 2019

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Verified Customer

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Gloria Hirsch

Customer service was very helpful setting everything up and helping us to understand how it works.

6 years ago

Reply from Medical Guardian

Hi Gloria, thank you for your review! We're happy you got the service you deserve. We're so happy to have you as a valuable member of the Medical Guardian Family!

Jun. 10th, 2019

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Verified Customer

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Carol A Reinard

Gives sense of security without feeling everyone knows you have a medical alert on.

6 years ago

Reply from Medical Guardian

Hi Carol, We're happy it gives you the independence and security that you need while discreet enough. Thank you so much and welcome to the Medical Guardian Family!

Jun. 10th, 2019

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Verified Customer

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Regina Linville

Peace of mind. When you press the buttons a person is answering in less then a minutes.

6 years ago

Reply from Medical Guardian

Hi Regina, we're glad it gives you peace of mind and response time is exactly what you should want in an emergency situation. We hope you never have to use it but it is always there if you need it! Thank you for being such a valued Medical Guardian customer!

Jun. 10th, 2019

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Verified Customer

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Virginia Hathorn

Only made one call for help, but very quick response. Also,MG staff are very helpful.

6 years ago

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Verified Customer

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Kenneth Monty

System works and service is very good. The reason I did not give it 5 stars is that It is a bit pricey.

6 years ago

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Verified Customer

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Darla

I needed to use them after I fell in the bathroom and a had help here in a short time!

6 years ago

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Verified Customer

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David Smith

Very quick to respond with help and also quick to notify my daughter that we need help.

6 years ago

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Verified Customer

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Joyce Morgan

No problems the short time I have had the unit. Very helpful staff in setting up.

6 years ago

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Verified Customer

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Foy Lee Price

I have only needed the service a few times, but someone always answers right away and calls 911!

6 years ago

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Verified Customer

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Do not wish to disclose

Seems to be good company. Haven't had to use services except for monthly testing.

6 years ago

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Verified Customer

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Anonymous Marana, AZ

Seems like it's right after we ran tests with the network when it was first installed

6 years ago

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Verified Customer

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Christy Tulsa, OK

The device is very light and I wear the necklace all the time. The response time is very prompt.

6 years ago

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Verified Customer

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Anonymous Wellington, KS

Medical Guardian provided a lock box for emergency services to use to get into my house.

6 years ago

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Verified Customer

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Cecil Conyers, GA

Bought it because I liked the company. Anytime I test it, it goes well. Never had to use it.

6 years ago

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Verified Customer

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Arnold

Device is very reliable and customer service was very professional when answering our call.

6 years ago

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Verified Customer

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Merilee

When I couldn't get up, they came for me right away and took me to the hospital.

6 years ago

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Verified Customer

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Lola Haltom City, TX

Medical Guardian is very courteous, and the device is offered at a good service.

6 years ago

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Verified Customer

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Anonymous Winnsboro, TX

Every time I have called Medical Guardian, they have handled any complaints I have had.

6 years ago

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Verified Customer

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Anonymous Apex, NC

Prompt, professional, and thorough. The device holds its charge and the service works.

6 years ago

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Verified Customer

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John W Harodecki Lake Ozark, MO

ad show carry case for monitor. I did not get one and was told "your on a diff plan BUT I'll sell you one for $15. I was not aware of diff plans!

6 years ago

Reply from Medical Guardian

John, we apologize for the confusion that occurred when you received your unit without a carrying case. We have updated our marketing to better reflect what is included with the base model of the device you received and appreciate your feedback on this. Have a great day!

May. 20th, 2019

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Verified Customer

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Nancy J. Canter Murfreesboro, TN

I haven't had to push my button or use it except for testing when I first got it, so far so good! Not sure beyond that.

6 years ago

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Verified Customer

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Vanessa Little Bellflower, CA

Luckily I haven't had to call for use. Testing was easy, hooking it up was simple.

6 years ago

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Verified Customer

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Alma

Customer service was very friendly. They have been very knowledgeable and helpful.

6 years ago

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Verified Customer

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Jonnie

The customer service representative that I have dealt with was very knowledgeable.

6 years ago

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Verified Customer

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Dannie

Customer service is very thorough, and seems concerned when they answer the alert calls.

6 years ago

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Verified Customer

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Phyllis

The device worked fine, and customer service was always available to answer questions.

6 years ago

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Verified Customer

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Kathleen Clifton, NJ

I am very satisfied with the service provided. It took me a long time to get the device set up.

6 years ago

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Verified Customer

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Jan Lawrence, KS

The plastic band on the wristwatch is really uncomfortable. Customer service fulfilled my needs promptly.

6 years ago

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Verified Customer

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Byron Alabaster, AL

Pleased with the company and I appreciate them. I enjoy having this and would recommend.

6 years ago

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Katherine East Hartford, CT

The people at Medical Guardian have been very pleasant and very knowledgeable on their services.

6 years ago

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Verified Customer

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Rose Parkersburg, IA

Have not had to use it, but when I tested it when I received it and it was fine. They seem to listen to you.

6 years ago

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Verified Customer

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Richard

No problems so far. Accidentally set off the unit and received a quick response.

6 years ago

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Verified Customer

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Jacque

Responsive customer service & attentitiveness with paperwork & equipment problem

6 years ago

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Verified Customer

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Astrid Grey one a bit negative comment: the straps on the wrist unit get caught in everything!

customer service excellent; had a mioshap yesterday and there was an immdeiate call;

6 years ago

Reply from Medical Guardian

Astrid, we're happy to hear that you are satisfied with your device and service overall. Regarding the band of your button, it is user replaceable. We've had customers who have had success in changing out the band by taking their button to a watch repair shop. Please don't hesitate to reach back out with any other questions or concerns. Have a great day!

May. 9th, 2019

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Verified Customer

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Louise Goodman

When I fell and couldn't get up, I called and got experienced help within minutes.

6 years ago

Reply from Medical Guardian

Louise, we're happy we were able to help out in your time of need. We hope you are doing well!

May. 9th, 2019

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Verified Customer

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Joyce Mathie

It works! It is easy and simple to understand and operate end it gives me peace of mind

6 years ago

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Verified Customer

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Dennis C.

We like the convenience of it's size and the fact that it doubles as a "timepiece."

6 years ago

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Verified Customer

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Adrion Collazo

It gave me my peace of mind, I sleep more relax, I am not afraid of being alone.

6 years ago

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Verified Customer

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Cynthia fox

I accidentally hit the button and they responded quickly to make sure I was safe

6 years ago

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Verified Customer

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Beverly Forsberg

It's probably me doing something wrong but several times mine shows no lights at all and needs charging much more frequently than I had anticipated.

6 years ago

Reply from Medical Guardian

Beverly, thank you for your review. We're sorry that you've experienced some technical concerns with your device. A member of our Customer Care team will be in touch to look at the battery issues you are experiencing. Have a great day!

May. 7th, 2019

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Verified Customer

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Ronald Birch

Too expensive. Other alert products of equal quality are way cheaper. Also it is very annoying to wear something so large on

6 years ago

Reply from Medical Guardian

Ronald, thank you for the review. We offer several different products to meet the needs of our customers. A member of our Customer Care team will be in touch to discuss additional device options with you. Have a lovely day!

May. 7th, 2019

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Verified Customer

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Ann Gilyard

I was told the first month was free, then returned and was told the last month was. Sneaky switch. Credit my payment back to my credit card please, package returned weeks ago

6 years ago

Reply from Medical Guardian

Ann, we apologize for the confusion surrounding the billing terms. We are reviewing the Sales call to see where the confusion may have occurred to ensure that others don't have a similar experience. In looking at your account, we see that a refund was applied to your account following this review being sent. Don't hesitate to reach back out if any other issues remain. We thank you for your feedback.

May. 7th, 2019

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Verified Customer

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Phyllis Munson

Advertising and value for my money. I haven't had to use it yet--thank goodness!

6 years ago

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Verified Customer

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Edna Ft. Pierce, FL

It's a little heavier and larger than I thought. I've only tested it but it took about a second before anyone answered.

6 years ago