Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lynda Hathorn

I have not needed them but someone close to me has. She received help immediately! Great to know!

5 years ago

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Verified Customer

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Theresa Maidard Inglewood, CA

I have not needed to use it I have not had any emergencies. However I carry the accessories at all times.

5 years ago

Reply from Medical Guardian

Hi Theresa,

We hope that you never have to use it but it is always there to help you in case of an emergency. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Mary Hines Coalgate, OK

Medical guardian was there when I needed them. I was having a heart attack and the saved my life.

5 years ago

Reply from Medical Guardian

Hi Mary,

We hope you are okay, first and foremost. We're sorry to hear that you had a heart attack but are happy that you had one of our devices which saved your life. This is why were are here! Thank you for choosing Medical Guardian.

Jun. 3rd, 2019

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Verified Customer

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Rebecca Harding

I have not had the opportunity to use it for help. I am glad, when I did a security check all went fine.

5 years ago

Reply from Medical Guardian

Hello Rebecca,

We hope that you never have to use it but it is always there when you need it. Thank you!

Jun. 3rd, 2019

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Verified Customer

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Arline Raabe Denver, CO

Efficacy and product design. The only problem is that wrist band monitor keeps falling apart

5 years ago

Reply from Medical Guardian

Hello Arline!

Thank you for review. If you are having issues with your wristband, please give us a call at (800) 313-1191 and we'll be happy to help out.

Thank you!

Jun. 3rd, 2019

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Verified Customer

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Carmen

I feel safe. They call me right away when I accidentally push the button and ask if I am okay.

5 years ago

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Verified Customer

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Robert

I am very satisfied with it. The manufacturer is cheaper than what I had and the guy was very helpful.

5 years ago

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Verified Customer

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Trenia

It doesn't work and I don't like anything about it. It did not arrive on time and I am still waiting for a different one. The only thing that was great was the lady that I spoke to when I called to cancel.

5 years ago

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Verified Customer

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Emil

Everything is working fine. I check once a month to see if it works out. I think it is pretty good.

5 years ago

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Verified Customer

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Thelma

I live alone and it really helps me and I feel protected whether I am traveling or at home.

5 years ago

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Verified Customer

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Anonymous

The time I tested it, everything went so smooth. It is easy and comforting, I am glad I have it.

5 years ago

Reply from Medical Guardian

Hello, We're glad everything is smooth sailing on your end. Thank you!

Jun. 4th, 2019

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Verified Customer

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Olive Jane North Fort Myers, FL

Feel safe wearing it. It is a little heavy but I guess it has to be because I have the GPS.

5 years ago

Reply from Medical Guardian

Hello Olive,

We're glad that you feel safe with this potentially life-saving device! We're here to be your little guardian angels. It sounds like you may have one of our all-in-one units which have everything built in, so it may be a little heavier than the other non all-in-one units. Being able to communicate with an operator straight through the device is a huge plus for our customers. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Paula Des Moines, IA

Watch is too big and clunky and it went off one time by accident and I could not figure out how to shut it off but they did answer right away.

5 years ago

Reply from Medical Guardian

Paula, thank you so much for your review! We appreciate your feedback and take it very seriously. If you would like to speak with a Customer Care Specialist regarding false alarms and how to cancel them then we would be happy to receive your call! We are glad that you felt reassured with our response time, and are happy to provide you with peace of mind. Thank you again for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Sherrie Murfreesboro, TN

Tst response was good. They have always gotten back to me promptly. I like everything about it.

5 years ago

Reply from Medical Guardian

Hi Sherrie,

We're happy that you're satisfied with everything! Thank you so much for being apart of the Medical Guardian Family.

Jun. 5th, 2019

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Verified Customer

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Kingsbury Homer

Quick response time! Secure feeling knowing that help is a press of a button away

5 years ago

Reply from Medical Guardian

Hello Kingsbury,

We're happy that you feel secure with a press of a button away! We are here to help you out in the event of an emergency. Let's hope you never have to use it! Thank you.

Jun. 5th, 2019

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Verified Customer

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Arnold blumenthal

professional;attentive;courteous,resonsive and helpful to the needs of the consumers

5 years ago

Reply from Medical Guardian

Hi Arnold, thank you for your kind words! It is always a pleasure to help out! Thank you.

Jun. 10th, 2019

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Verified Customer

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Gloria Hirsch

Customer service was very helpful setting everything up and helping us to understand how it works.

5 years ago

Reply from Medical Guardian

Hi Gloria, thank you for your review! We're happy you got the service you deserve. We're so happy to have you as a valuable member of the Medical Guardian Family!

Jun. 10th, 2019

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Verified Customer

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Carol A Reinard

Gives sense of security without feeling everyone knows you have a medical alert on.

5 years ago

Reply from Medical Guardian

Hi Carol, We're happy it gives you the independence and security that you need while discreet enough. Thank you so much and welcome to the Medical Guardian Family!

Jun. 10th, 2019

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Verified Customer

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Regina Linville

Peace of mind. When you press the buttons a person is answering in less then a minutes.

5 years ago

Reply from Medical Guardian

Hi Regina, we're glad it gives you peace of mind and response time is exactly what you should want in an emergency situation. We hope you never have to use it but it is always there if you need it! Thank you for being such a valued Medical Guardian customer!

Jun. 10th, 2019

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Verified Customer

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Virginia Hathorn

Only made one call for help, but very quick response. Also,MG staff are very helpful.

5 years ago

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Verified Customer

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Kenneth Monty

System works and service is very good. The reason I did not give it 5 stars is that It is a bit pricey.

5 years ago

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Verified Customer

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Darla

I needed to use them after I fell in the bathroom and a had help here in a short time!

5 years ago

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Verified Customer

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David Smith

Very quick to respond with help and also quick to notify my daughter that we need help.

5 years ago

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Verified Customer

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Joyce Morgan

No problems the short time I have had the unit. Very helpful staff in setting up.

5 years ago

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Verified Customer

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Foy Lee Price

I have only needed the service a few times, but someone always answers right away and calls 911!

5 years ago

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Verified Customer

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Do not wish to disclose

Seems to be good company. Haven't had to use services except for monthly testing.

5 years ago

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Verified Customer

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Anonymous Marana, AZ

Seems like it's right after we ran tests with the network when it was first installed

5 years ago

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Verified Customer

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Christy Tulsa, OK

The device is very light and I wear the necklace all the time. The response time is very prompt.

5 years ago

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Verified Customer

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Anonymous Wellington, KS

Medical Guardian provided a lock box for emergency services to use to get into my house.

5 years ago

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Verified Customer

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Cecil Conyers, GA

Bought it because I liked the company. Anytime I test it, it goes well. Never had to use it.

5 years ago

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Verified Customer

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Arnold

Device is very reliable and customer service was very professional when answering our call.

5 years ago

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Verified Customer

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Merilee

When I couldn't get up, they came for me right away and took me to the hospital.

5 years ago

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Verified Customer

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Lola Haltom City, TX

Medical Guardian is very courteous, and the device is offered at a good service.

5 years ago

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Verified Customer

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Anonymous Winnsboro, TX

Every time I have called Medical Guardian, they have handled any complaints I have had.

5 years ago

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Verified Customer

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Anonymous Apex, NC

Prompt, professional, and thorough. The device holds its charge and the service works.

5 years ago

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Verified Customer

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John W Harodecki Lake Ozark, MO

ad show carry case for monitor. I did not get one and was told "your on a diff plan BUT I'll sell you one for $15. I was not aware of diff plans!

5 years ago

Reply from Medical Guardian

John, we apologize for the confusion that occurred when you received your unit without a carrying case. We have updated our marketing to better reflect what is included with the base model of the device you received and appreciate your feedback on this. Have a great day!

May. 20th, 2019

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Verified Customer

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Nancy J. Canter Murfreesboro, TN

I haven't had to push my button or use it except for testing when I first got it, so far so good! Not sure beyond that.

5 years ago

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Vanessa Little Bellflower, CA

Luckily I haven't had to call for use. Testing was easy, hooking it up was simple.

5 years ago

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Verified Customer

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Alma

Customer service was very friendly. They have been very knowledgeable and helpful.

5 years ago

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Verified Customer

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Jonnie

The customer service representative that I have dealt with was very knowledgeable.

5 years ago

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Verified Customer

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Dannie

Customer service is very thorough, and seems concerned when they answer the alert calls.

5 years ago

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Verified Customer

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Phyllis

The device worked fine, and customer service was always available to answer questions.

5 years ago

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Verified Customer

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Kathleen Clifton, NJ

I am very satisfied with the service provided. It took me a long time to get the device set up.

5 years ago

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Verified Customer

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Jan Lawrence, KS

The plastic band on the wristwatch is really uncomfortable. Customer service fulfilled my needs promptly.

5 years ago

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Verified Customer

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Byron Alabaster, AL

Pleased with the company and I appreciate them. I enjoy having this and would recommend.

5 years ago

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Verified Customer

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Katherine East Hartford, CT

The people at Medical Guardian have been very pleasant and very knowledgeable on their services.

5 years ago

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Verified Customer

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Rose Parkersburg, IA

Have not had to use it, but when I tested it when I received it and it was fine. They seem to listen to you.

5 years ago

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Verified Customer

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Richard

No problems so far. Accidentally set off the unit and received a quick response.

5 years ago

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Verified Customer

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Jacque

Responsive customer service & attentitiveness with paperwork & equipment problem

5 years ago

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Verified Customer

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Astrid Grey one a bit negative comment: the straps on the wrist unit get caught in everything!

customer service excellent; had a mioshap yesterday and there was an immdeiate call;

5 years ago

Reply from Medical Guardian

Astrid, we're happy to hear that you are satisfied with your device and service overall. Regarding the band of your button, it is user replaceable. We've had customers who have had success in changing out the band by taking their button to a watch repair shop. Please don't hesitate to reach back out with any other questions or concerns. Have a great day!

May. 9th, 2019