Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Maurice Fountain, FL

I've only tested it but it went really fine. They responded to our test. I like the ease of use.

4 years ago

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Verified Customer

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Anonymous Roanoke, VA

They answer all of my needs and try to offer the kind of support that is indicated. We had a good response from them.

4 years ago

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Verified Customer

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Debbie leahinski

They were great and attentive getting you to sign up. After that customer service goes way down hill. I have been waiting to hear an answer back for two days.

4 years ago

Reply from Medical Guardian

Hello Debbie, thank you for your review. We apologize if you have had a less than satisfactory experience. It looks like our agent called you back on 03/03/2020 to correct your address. Thank you again.

- The Medical Guardian Team

Mar. 6th, 2020

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Verified Customer

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Michael Shauers

Very easy setup, helpful techs for setup. feeling of help with my wife who needs care.

4 years ago

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Verified Customer

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Johnny Slough

Super helpful and patient staff that walked my mother-in-law and the rest of the family thru use of the equipment.

4 years ago

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Verified Customer

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Anonymous

We have one piece of equipment that arrived not working; we had one unsuccessful test attempt where no one answered the call.

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. We would like to reach out to you help troubleshoot your device. We do not have your account information. We will send you a private message requesting those details. Thank you!

- The Medical Guardian Team

Mar. 6th, 2020

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Verified Customer

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A

They have answered each time I had an occasion to test the device, but the device is heavier than I expected.

4 years ago

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Verified Customer

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Patricia bridenbaugh

Always responsive and respectful and pleasant and thorough w questions to be sure I am ok

4 years ago

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Verified Customer

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victor

response time is very fast which is important when you have your elderly mom living in her own

4 years ago

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Verified Customer

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James William Floyd for Robert W. Floyd

So easy to install. Just plugged into 110 outlet, and that was it!!! How simple can be. Awesome!

4 years ago

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Verified Customer

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Joe

We tested it and everything seems to be fine so far. I have hit the button by mistake.

4 years ago

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Verified Customer

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Hazel

It's very good to have. It went off on accident when I was doing laundry. Some lady started talking to me right away.

4 years ago

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Verified Customer

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Vickie Idaho Falls, ID

When it arrived I was missing a part. I thought it was ordered but it never showed up. After two calls I finally got the right part. I was supposed to get the first month free but they charged my account.

4 years ago

Reply from Medical Guardian

Hello Vickie, we'd like to look into this issue for you. We're going to send you a private message requesting your account-specific information to reach out with further details regarding the billing issue. Thank you!

Feb. 21st, 2020

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Verified Customer

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Carol Long Beach, CA

Everything seems to be fine. Service and the quality has just been great. I'm more than satisfied.

4 years ago

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Verified Customer

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anonymous Enumclaw, WA

You've got to remember to put it on every morning. I tested it once and everyone was on the ball.

4 years ago

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Verified Customer

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Patricia Ricitelli, Ruth Keegan's daughter

Immediate response to medical alert system when call was made to Medical Alert to verify setup.

4 years ago

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Verified Customer

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Martha

Customer service hold times are long but the device customer service is immediate.

4 years ago

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Verified Customer

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Rose Durham

Will call when button is pushed, usually within 30 seconds....voice is clear through device

4 years ago

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Verified Customer

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Dennis Vernon - I bought this for my mother Ruby Vernon who is 97 yrs years old.

I have found Guardian to be unresponsive. Everytime I have tried to call and report my problem. No real person will answer and I'm put in a holding pattern for long periods of time.

4 years ago

Reply from Medical Guardian

Hello Dennis, thank you so much for your review! We apologize if you were unable to get a hold of us. We would be happy to give you a call back at your convenience to assist you in any way. We will send you a private message to get the best time to reach you. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Verified Customer

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David Claypool

Thankfully I've never had a "situation" needing help, but I get "test" responses within a minute.

4 years ago

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Verified Customer

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Adele Uline

The response time has been very good. I had the fall alert moved as it was too sensitive

4 years ago

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Verified Customer

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Steve

equipment is to sensitive and the buttons on some models are raised from the unit which causes accidental activation

4 years ago

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Verified Customer

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Mary

They were very polite and conscientious. We tested it last month to make sure it was functioning.

4 years ago

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Verified Customer

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Karolyn Worthington, MN

It works the way I want it to. I have tested it a couple of times and it's been successful.'

4 years ago

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Verified Customer

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Lucille White Castle, LA

There was too much miscommunication going on with the customer service. One of the customer service reps transferred me to someone else and then they were very helpful.'

4 years ago

Reply from Medical Guardian

Hello Lucille, thank you so much for your review! We would like to get further details about your experience and would like to see how can make that better for you. We will send you a message to get your account-specific details. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Verified Customer

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Deborah Ridge, Daughter of Jean Benedict, the user of the Medical Guardian

Set up very easy, easy for 86 y/o mother to use, very lightweight and comfortable around her neck

4 years ago

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Verified Customer

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Bev Chapman

I have only used mine for test purposes!! They have quickly responded to me and are always courteous and caring!!

4 years ago

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Verified Customer

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Lev Ropes

It's like other insures that you hope you'll never need, and fortunately I haven't. so answers refer to what I've experienced only so far.

4 years ago

Reply from Medical Guardian

Thank you for your review Lev. Was there anything else we could do to make your experience with Medical Guardian better? Thank you so much for being a valuable customer!

Jan. 15th, 2020

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Verified Customer

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Priscilla

They were courteous and knew what they were doing. It covers more area than most.

4 years ago

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Verified Customer

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Patricia

When I tested it I was very pleased with the response time. I like the size and ease of use.

4 years ago

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Verified Customer

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Mary

We really like it. Whenever we called and tested it out they were right there for us.

4 years ago

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Verified Customer

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5

I check every now and then and they're always right on the spot. I would rate them the best.

4 years ago

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Verified Customer

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Elbert

It's a good company. They are very efficient and send the equipment out right away.

4 years ago

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Verified Customer

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Susan

It's good to have it because I'm by myself now. I tested it and they were very good.

4 years ago

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Verified Customer

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Luther Branch Township, MI

It's easy to use. We tested it and it works fine. They were right there right on top of it.

4 years ago

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Verified Customer

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anonymous Baudette, MN

The bracelet is very comfortable. The people I've dealt with have been very nice.

4 years ago

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Verified Customer

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Dolores Cambridge, MN

It's convenient. It's hard for me to remember to take it out, plug it and plug it back in and take it with me that's the hardest part.

4 years ago

Reply from Medical Guardian

Thank you for your review, Dolores!

Dec. 30th, 2019

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Verified Customer

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Lola Strafford, MO

When I tested it they were right there and answered very quickly to find out what my problem was.

4 years ago

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Verified Customer

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Evelyn Weatherford, OK

I like the ease of use. It actually works and they are conscientious with their users.

4 years ago

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Verified Customer

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Karen Ocean Shores, WA

Tested it and it works when it's gone off they've called. I'm very pleased with this produc.t

4 years ago

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Verified Customer

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robert heeren Fort Wayne, IN

the few times my father needed assistance, they were very fast and medical help arrived right away.

4 years ago

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Verified Customer

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rosendo temeyosa

I used it only one time for a test and they could not get to me. They had to call my cell phone. But it was onlky a test

4 years ago

Reply from Medical Guardian

Hello Amy, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Dec. 4th, 2019

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Verified Customer

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Mary Williams

I go to the doctor every 3 months and feel intruded upon by these calls. My daughter takes care of what I need and do not need nor want a faceless person asking questions.

4 years ago

Reply from Medical Guardian

Hello Mary, could you please provide us more information on what type of calls you are receiving and are you certain they are from Medical Guardian? If so, we'd like to investigate what type of calls you are receiving. Thank you.

Dec. 4th, 2019

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Verified Customer

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B Muskogee, OK

When I tested it, it was pretty cool. They were very calm and very knowledgeable.

4 years ago

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Verified Customer

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Rose

It's comfortable and works well. They answered the phone quickly and answered all my questions.

4 years ago

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Verified Customer

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Susie Washougal, WA

The device works all right though I don't like the voice quality on the main unit when they call back.

4 years ago

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Verified Customer

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Carolyn

I pushed the button by mistake and the nicest man answered the phone. They were very very nice.

4 years ago

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Verified Customer

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Johnnie Suffolk, VA

No complaints so far. I just tested it when I was about 20 miles from home and it worked.

4 years ago

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Verified Customer

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Luther Bonney Lake, WA

They answered the call when it was accidently set off. I dislike that it's too touchy.

4 years ago

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Verified Customer

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Betty Valdosta, GA

I'm wearing the wristband. I don't want to wear the neck pendulum because of the size of it.

4 years ago