Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Mary Mc Kinney, TX

Rapidly they respond to the signal. They are very supportive and friendly and helpful.

6 years ago

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Verified Customer

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Anonymous Ottawa, IL

So far I like the peace of mind and the freedom. Anything is going to be taken care of.

6 years ago

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Verified Customer

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Don Sloughhouse, CA

For the priding and that it is simple to use, I like it. Support has answered all my questions.

6 years ago

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Verified Customer

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Carol Brookings, OR

Customer service is very patient and understanding for someone my age. They are very accommodating.

6 years ago

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Verified Customer

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Anonymous Grand Rapids, MI

I like the size of it. I don’t care for the go anywhere unit but I take it with me every time I leave.

6 years ago

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Verified Customer

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Edith Marion, OH

It makes me feel safer in my own home. They answered me right away, they didn’t make me wait.

6 years ago

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Ruby Vienna, MO

I paid for a year and got one month free, so that is a good deal. It seems to work pretty good.

6 years ago

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Verified Customer

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Betty Jefferson, TX

Good service when I call. All was pretty well explained in the literature we got. It is very easy to use.

6 years ago

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Verified Customer

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Janet Rockford, IL

Having in the clip instead of the necklace is something I like. Also they answered me right away.

6 years ago

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Verified Customer

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Margaret Ridgeland, MS

Too heave around my neck but I like everything about it except that. They answer right away.

6 years ago

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Verified Customer

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Debby Paul Satsuma, AL

So far everything has been great. Haven't had an actual emergency need to use it, so can't rate the response yet.

6 years ago

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Verified Customer

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Richey cline Scottsville, KY

Works and economical. Exactly what we needed for my mother. Waterproof and durable.

6 years ago

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Verified Customer

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Pamela Palmetto, FL

It’s available for me anytime I need it. They always respond quickly to any questions we have.

6 years ago

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Verified Customer

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Dennis Rushford, MN

I’ve tested it and it works. It’s not nice to look at but I can get the operator.

6 years ago

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Verified Customer

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J Brigham City, UT

I am 88 and I have fallen so it is nice to have the security. They get to you quickly.

6 years ago

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Verified Customer

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John Pasadena, TX

It’s handy and easy to carry. I’ve tested it twice and both times it was good and they answered properly.

6 years ago

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Verified Customer

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John Sheffield, TX

Nothing is perfect but this is pretty good. It worries me a little bit about setting it off accidentally.

6 years ago

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Verified Customer

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Pam Bellevue, NE

They answer right away and seem like they are concerned so everything has worked out good.

6 years ago

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Verified Customer

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Larry Loxley, AL

So far my impression of them is good. I like the fact that it has GPS to track and the wifi.

6 years ago

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Verified Customer

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Betty Vidor, TX

I like that is has a base so that I can find it and the button. I would recommend it.

6 years ago

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Verified Customer

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Jeri Carter Long Beach, CA

Great product, easy to use, comfortable, water proof. My 97 year old mother is happy

6 years ago

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Verified Customer

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Kathy Kupperschmid Alexandria, LA

They alert my dad every time his battery is low so that he can recharge it. Great service!

6 years ago

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Verified Customer

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Mary Bertler Thiensville, WI

I have had it for three months and pushed it twice by mistake and they were right there

6 years ago

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Verified Customer

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NorthWestern Washington user Sequim, WA

Using wrist strap, when carrying groceries, the bottom was inadvertently pressed and EMTs came over. False alarms are not good.

6 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that you had a false alarm and understand that those are not pleasant. We do have a necklace option available that may cause less false alarms in a case such as the one you described. Please contact our Customer Care team at 800-313-1191, and one of our friendly agents will be happy to assist you. Thank you.

Aug. 4th, 2020

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Verified Customer

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Terry Shook Prattville, AL

Salesperson missled me in believing fall detection was included then after it arrived I was told that was another 10.00 per month charge.

6 years ago

Reply from Medical Guardian

Hi, Terry. Thank you for your review. We are sorry if there was miscommunication about the fall detection. This is an add-on feature that is indeed an additional $10 per month. Please contact Customer Care at 800-313-1191 if you'd like to add it on to the device. Thank you.

Aug. 5th, 2020

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Verified Customer

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Barry Szakolczay Queen Creek, AZ

Fast response, good customer service, got help to me rigjt away when I needed it.

6 years ago

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Verified Customer

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Debra Gregory Lake Zurich, IL

We haven't had to use it yet (thank goodness), but customer service was awesome. They explained everything.

6 years ago

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Verified Customer

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Anonymous

Feel safer,at home and away! my children are very pleased and don't worry as much.

6 years ago

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Verified Customer

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Norma

Explained all details and offers, very pleasant and helpful. Was patient as trustworthy.

6 years ago

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Chris

Although we haven't had to use the service yet, they have been responsive to our questions about charging, etc.

6 years ago

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Verified Customer

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Mike Gowan

The product was everything they said it was as well as the customer service being top notch...

6 years ago

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Verified Customer

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Thomas

The lady was very nice when she was helping use set it up and test it. The device works fine.

6 years ago

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Verified Customer

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Ruth

The thing I like about medical guardian is that is easy to use when I tested it.

6 years ago

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Verified Customer

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Vera

Ranked as the number one provider. Customer service was courteous, professional and knowledgeable.

6 years ago

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Verified Customer

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Darlene Eaton Lena Jackson's daughter

It would be a 5 star however, the caller ID showed your number as Pep Boys! I started not to answer the call!

6 years ago

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Verified Customer

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Al Clary

All my interaction with MG was well done, and equipment and service performed as advertised

6 years ago

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catherine christ

the price was right and every thing was explained in term i understand and how to use it is easy

6 years ago

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Verified Customer

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Anonymous La Porte, IN

I would recommend. The security when I fall or something is good and something I like.

6 years ago

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Verified Customer

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Sitha Y. Holland Deatsville, AL

If you don't have WiFi it doesn't work inside the house unless you are near a window or outside. Works great outside.

6 years ago

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Verified Customer

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Jette Two Rivers, WI

Love it. Keeps my mind safe.love the bracelet type.hope I don't have to use it but if I do IpÅ“

6 years ago

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Verified Customer

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Satisfied customer Chanhassen, MN

Service and communication good. Test of system resulted in connection time longer than promised in ads.

6 years ago

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Verified Customer

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Theresa Cincinnati, OH

It's pretty heavy to hang around your neck. The couple of times that I was checking it, it was good.

6 years ago

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Verified Customer

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Charlie Woonsocket, RI

The device is good. It seems to be working fine and I haven't had any trouble with it.

6 years ago

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Verified Customer

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Thelma Millen, GA

I tested it last week and everything was fine. I like everything about it. Is a good company.

6 years ago

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Verified Customer

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Eva Atlanta, GA

It's convenient. I used it and they called my daughter and she came over. They were very efficient.

6 years ago

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Verified Customer

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Steven Stephens City, VA

I'm using it in my truck. I had a couple of things in my hand and accidentally set it off and they got right with me.

6 years ago

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Verified Customer

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Jeffrey Huntington, IN

They are all helpful. They were nice and everything. I tested it when I first got it.

6 years ago

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Verified Customer

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Virginia Snellville, GA

It seems to take a little bit longer to have the person on the other end to respond.

6 years ago

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Verified Customer

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Jo jones Little Rock, AR

Size is large and is always apparent that you are wearing it. Also pretty pricey also was pressured to take extra for more cost

6 years ago

Reply from Medical Guardian

Hi, Jo. Thank you for your review. We are sorry that you find your current device to be less than satisfactory. We do have other devices available which may better fit your needs. Please contact our Customer Care team at 800-313-1191 for assistance. Thank you.

Jun. 17th, 2020

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Verified Customer

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Grady Sullivan Rancho Cucamonga, CA

Fast response, agent spoke clearly and base unit is loud enough to hear from another room.

6 years ago