Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Diane Portage, IN

I had a good response time after testing the device. So far everything has been fine.

4 years ago

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Verified Customer

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Judith West Sarasota, FL

When I set it up my phone doesn't work...I called the help center and talked with a young lady. She was supposed to call me back and didn't. I still haven't set it up and I'm paying monitoring fees for nothing.

4 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry that you found your experience to be less than satisfactory. Please respond to the following private message to provide your information so we can investigate your experience. Thanks, and have a great day!

Feb. 18th, 2021

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Verified Customer

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Michele Hancock. Fort Lauderdale, FL

So far so 3. We have not had to use the services, however the response when testing has been 3 so far

4 years ago

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Verified Customer

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Dorothy Browning Atlanta, GA

The Guardian is hard for Mother to identify if charge is on, light is difficult to distinguish, and is bulky

4 years ago

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Verified Customer

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Leo Van Gorp Livonia, MI

Only had the product for a few months but the response time has been 5 and the value justified

4 years ago

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Verified Customer

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Rebecca Indianapolis, IN

Prompt response, very light weight, low cost monthly especially if you pay yearly

4 years ago

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Verified Customer

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Michael Gallucci Geneva, IL

1 customer service. Billing is all screwed up. Can‚Äôt get an answer when calling in with simple questions. Get transferred to multiple different departments. No one seems to know what they are doing

4 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry that you found your experience to be less than satisfactory. Please respond to the following private message to provide your information so we can investigate your experience. Thanks, and have a great day!

Feb. 18th, 2021

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Verified Customer

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Anonymous Mount Joy, PA

The device works and is very lightweight. When I tested it, they answered me very quickly.

4 years ago

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Verified Customer

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Anonymous Danville, VT

My medical alert device helps my family to feel more comfortable. I've tested the device and it works fine.

4 years ago

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Verified Customer

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J Richmond, TX

This device gives me peace of mind. It works great after all the testing I've done on it.

4 years ago

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Verified Customer

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Anonymous Riverside, CA

It's very sensitive. One time I bumped it on my bedpost and it went off. It works really good.

4 years ago

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Verified Customer

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Rebecca San Antonio, TX

Someone came and picked me off the floor when I fell down. They were great. I like that it works.

4 years ago

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Verified Customer

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Marion Kirkwood Marlin, TX

unable to differentiate the 2 necklaces (1 with & 1 without fall detection), still have not received bathroom wall button.

4 years ago

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Verified Customer

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Carol Labenz Arvada, CO

Very informed, polite & professional when I called for information on the product,

4 years ago

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Verified Customer

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Michael Muston Betty Muston Courtland, AL

My mother's happy so far with the system and so far we hadn't put it thru the test

4 years ago

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Verified Customer

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Gernita Robinson Lithia Springs, GA

They are all so friendly, professional, and kind. They really do care about the customer.

4 years ago

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Verified Customer

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Vicki Nauvoo, IL

Great service. My mother can travel and be more independent and I have peace of mind.

4 years ago

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Verified Customer

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Louise

The agent we've talked to in customer service was very cooperative, informative, and friendly.

4 years ago

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Verified Customer

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John

I've tested it once but then we moved states and it's been a little difficult to move it over to our new house. Customer support is very responsive.

4 years ago

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Verified Customer

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Priscilla

Their device is lightweight and convenient. I've tested it once and it worked fine.

4 years ago

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Verified Customer

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Virginia

I wish is was a little smaller but I understand it and I know it is thee if I need them.

4 years ago

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Verified Customer

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Marco Behrens

The person who helped me set this up was very helpful and the company had high ratings

4 years ago

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Verified Customer

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Roberta keckp

The company has been very lax and incompetent several of my pieces of equipment are not functioning I have not received the replacements yet I was told at my first encounter that I didn't have an account

4 years ago

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Verified Customer

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Connie Yniguez

Inconsistent service in caller service. First time they identified my name the second time just do you need help.

4 years ago

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Verified Customer

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Marilyn

well worth the money for safety, and peace of mind, lLove the GPS function as well all in one piece

4 years ago

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Verified Customer

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Joanne

I am pleased with my device. There is nothing I don’t like about it. I am satisfied.

4 years ago

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Verified Customer

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Lynn

It is pretty easy to put on. Customer service knew right away what it was when I had a defect.

4 years ago

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Verified Customer

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P E

They are doing what I want them to do. I don’t dislike anything about my medical alert device.

4 years ago

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Verified Customer

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Johnnie

Customer service was prompt. When I tested it, it worked fine. It is a little heavy around my neck.

4 years ago

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Verified Customer

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Eva Turro

when I have pressed the emergency button, even if by mistake, they immediately answer

4 years ago

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Verified Customer

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Jeff Sigman

The person that called me back (Katrina) no pressure and very informative. Great

4 years ago

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Verified Customer

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Gary cunningham

Jut one that I Hurd about and the lady was very nice so she call me back and I then decided to go with you guys.

4 years ago

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Verified Customer

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Gareth Larsen

I have not had to use it in an emergency but the tests so far have been very successful.

4 years ago

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Verified Customer

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Doris

When I talk with them, they are very helpful and knowledgeable. I like the security of having it.

5 years ago

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Verified Customer

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Jonita

Good service. I like to wear the medical alert button around my neck. It could be cheaper.

5 years ago

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Verified Customer

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Doris

Right after I got it, I tested it and it works fine. They are prompt in calling.

5 years ago

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Verified Customer

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Janice Hinshaw

It makes me feel safe. The people who answer the phone are very polite and patient.

5 years ago

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Verified Customer

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Clydene Thompson

Good. Very good at explaining things....I chose this because it has a gps system. I have not received it yet. .

5 years ago

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Verified Customer

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Cindy, Marvel's daughter

Product (all the peripherals) and customer service to get the system set up and running.

5 years ago

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Verified Customer

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Sharon Millwood for loved one

During 2 test calls it took longer than expected to receive a return call. If a real emergency, every second counts.

5 years ago

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Verified Customer

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Cheryl McGuirk

Professional and considerate. Equipment seems to be reliable but battery life could be better.

5 years ago

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Verified Customer

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Jammie Young-Riley

Delivery was with. The price is right. And the installation was very easy. I don't know

5 years ago

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Verified Customer

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Jonathan Richardson

Good service and system works fine. I have no problems and I am glad I picked this company.

5 years ago

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Verified Customer

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Betty Kelly

Provides the security we require while allowing us options to call for assistance.

5 years ago

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Betty

My daughter installed it. It looks great to me. It was working fine when it was tested.

5 years ago

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Verified Customer

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Tricia

When I fall, it registers it. It did fine when I tested it. They helped me get it set up.

5 years ago

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Verified Customer

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Cynthia

Always available. There is always somebody you can talk to. It does what it is supposed to.

5 years ago

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Verified Customer

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Anonymous

Customer support is fine. They answered my questions. The unit gives me peace of mind.

5 years ago

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Verified Customer

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Anonymous

Customer support is very nice on the other end. They are very helpful. I like everything.

5 years ago

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Verified Customer

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Elizabeth

It really only stays chargers for about 2 days though they say it will be about 5 but I don’t mind charging it every third day.

5 years ago

Reply from Medical Guardian

Greetings Elizabeth and thank you for your review! The battery can last up to a maximum of 5 days depending on usage and coverage in the area. If there is anything we can do to earn your 5-star satisfaction please let us know. Thanks again for the review and have a great day.

Nov. 6th, 2020