Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Octavia

They’re very kind and work diligently. I have called several times to check in and they always help me through it.

5 years ago

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Ronald

Customer service is exceptional. It seems like it is easy for my husband and a lot of people.

5 years ago

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Susan

When I made a mistake on time and call, they answered right away. I like that it is dependable.

5 years ago

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Lynn Katz

Very good direct help in setting up but so far haven't had an emergency to actually use

5 years ago

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E.L.

Excellent service and can be totally relied upon in emergencies or needing help of any kind.

5 years ago

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Daniel Burns

knowledgable and courteous phone staff. Quick response to questions. Good quality hardware.

5 years ago

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Ruth Palace

Connection to cellular is poor takes dispatch too long to respond. Necklace is overly sensitive so accidental requests for help are frequent

5 years ago

Reply from Medical Guardian

Greetings Ruth and thank you so much for the review! We are sorry to hear you are finding your experience to be less than satisfactory. If you'd like to discuss a landline option, a product with a better connection in your area, or turn off the fall detection on your device then please contact us at 1-800-313-1191 to learn more about our services that might be better suited to your needs! Thanks again for the review and have a wonderful day!

Nov. 6th, 2020

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Verified Customer

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Joyce

It has gone off several times, all my fault, and they were right there and call right away.

5 years ago

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Anonymous

When there is any problem, it is there when I need it. I know somebody is on the other end.

5 years ago

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Margaret

Everyone was very helpful when I tested. It went through okay. I like everything about it.

5 years ago

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Lois

Wish it would go further into my house but it doesn’t but I like that I have it if I need it.

5 years ago

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Marianne

Glad I have it. I feel like it is good security. It has been tested and I think it will be good.

5 years ago

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Dawn

I like it. It makes me feel more secure. I tested it and it worked. I've never had any problems.

5 years ago

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Frank

The System is reliable & unobtrusive and dependable. Testing shows the GPS to be very acurate.

5 years ago

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Monique

Customer service was professional and explained everything . Made it easier to set up service

5 years ago

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Pat

Unit is sturdy and connects easily. Less 1 star due to the unit for fall protection not working well

5 years ago

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Stacy

It has been easy to set up and makes me feel more comfortable knowing my mom is watched over!!!

5 years ago

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Virginia Trapnell

I have trouble hearing the voice over the speaker and I can not adjust the volume to a higher setting

5 years ago

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Anonymous

I think Medical Guardian is wonderful, I really do. It serves its purpose and I am very satisfied.

5 years ago

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Sherry

Tested the medical alert device and it was easy to use, which is what I like about it.

5 years ago

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Anonymous

This thing is sensitive, if I move around it goes off. It is a great thing for families and everything works okay.

5 years ago

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Anonymous

They’ve all been very nice and very helpful. It is heavier than I thought it would be.

5 years ago

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J

Everything is fine. It all works fine. We get fast responses when we test it. It’s excellent.

5 years ago

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Evon

When my mother fall, it was good. They called me and I was right over. It was there for her.

5 years ago

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Don

Most of the events lately have been an accidental button push but I like all of it.

5 years ago

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Anonymous

It’s there so it gives me a security feeling so that is good. It worked out fine when I tested it.

5 years ago

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Lisa Grieco

Irs a great product and the customer service was so helpful with all my questions.

5 years ago

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James H.

Fast response time. Very nice people. Havenâ€™t had emergency thank goodness so far

5 years ago

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Anne

I like that it is available for me. I tested it right when I got it. They are very helpful.

5 years ago

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Anonymous

Just tested it two weeks and they were very prompt. I don’t like the bulkiness of the device.

5 years ago

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Shamim

Generally I like everything about it. It went okay when I tested it. They are not a 24/7 service and I would expect an emergency service to be.

5 years ago

Reply from Medical Guardian

Hello Shamim. Thank you for your review. We are glad to hear you are satisfied with the equipment and service.. Our operators who answer emergency calls are available 24 hours a day, 7 days a week. Our customer care department is available Monday- Friday 9 am-8 pm est and Saturday 9 am-5 pm est. Thank you!

Oct. 6th, 2020

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Ramona

Tested perfectly. They were very prompt to answer and return the phone call. I like the price.

5 years ago

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Dot

My mother feels secure. They are always informative when you call customer service.

5 years ago

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Doreen Kagarise Martinsburg, PA

Haven't had to use it yet other then monthly test. It gives us peace of mind for our father when we are not there.

5 years ago

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Gina Murphy Marietta, GA

Positive experience all the way around Including great customer service and fair pricing

5 years ago

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Steve Yakima, WA

Honest, straightforward prices, the service worked worked in the two times it was needed.

5 years ago

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F. Schilling Barrington, IL

Only have had contact with set up. During the set up, customer service was informative and helpful.

5 years ago

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Jean Cortez, CO

It came quickly, was easy to set up. I was never hurried during the setup process, and they made sure it worked.

5 years ago

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Alfred J. Thibodeau Bangor, ME

Easy to use, and comfortable to wear. Instructions are easy to understand and very easy to follow.

5 years ago

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Geri Albuquerque, NM

Customer service is attentive and considerate. They are very prompt with their service.

5 years ago

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Charles Dunedin, FL

Their medical alert device works very well. I like everything about except one thing.

5 years ago

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Lucy Saint Michael, MN

I feel secure. I've made sure it's working okay and they were very nice about it.

5 years ago

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Anonymous Paoli, PA

I like the confidence having this medical alert device gives me because I know it is there.

5 years ago

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Thelma Cynthiana, KY

Everyone has been very helpful and kind. I have no complaints with medical guardian.

5 years ago

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Anonymous Stone Mountain, GA

The first two weeks, every time I moved it noticed but they reprogramed to adjust it. It has made my friend stop worrying about me.

5 years ago

Reply from Medical Guardian

Hello and thank you for your review. We're glad that the unit is now working properly and that your friend has been given peace of mind. If you need any further assistance, please do not hesitate to contact our Customer Care team at 800-313-1191. Thank you.

Aug. 25th, 2020

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Ann Rutland, VT

I like that it makes me feel secure. I dislike that it hangs around my neck in an ugly way around my neck.

5 years ago

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Shelby Falmouth, MI

The lady was very nice and explained things to us. I like that it is easy to use.

5 years ago

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Shirley Chesterland, OH

Their representatives seem to know their product because they can walk you through anything.

5 years ago

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Lorea Atmore, AL

Everything is fine. It is very nice. They are very patient with me when I have a lot of questions.

5 years ago

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David Simpsonville, SC

Medical Guardian’s customer service is very helpful. The medical alert device is convenient.

5 years ago