Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
From beginning to the end of my conversation, Mike answered every question and made me feel comfortable on my decision to go with the Classic unit. Thanks, Mike for all your assistance.
It's a little early to give you a review. I just ordered the equipment yesterday and won't receive anything for several days. So far I have been very satisfied with the representative (Michele) when I spoke to her on the telephone and made my decision to purchase. Looking forward to getting the medical alert system in the near future. That's all I can say at this time.
The device was misrepresented to me. I returned it. I am now waiting to see how much of my money they will return. They will probable. Keep 3 months. Even tough I did not activate the device.. I paid for a year with the understanding ii could cancel after 3 months. But I had no idea thy would misrepresent the device I took them to be honest with me.
Gerald F. Buehrer
I have fallen once and accidently pushed the button once. You responded immediately.
Sales rep was very helpful and kind.
mary f. stokes
I had called Mike To cancel My order Until OctoberThen the money was still taking out for SeptemberI've had to call Mike to 2 to 3 times and I'm not real happy with the service. Still waiting for my refund
Your salesman was awesome - knowledgeable courteous and friendly - not obnoxious!
The customer service was awesome! I had a million questions and my customer service rep Ed was fantastic and answered all of my questions.
Very unhurried and clearly presented
The rep I dealt with was professional and very informative. I have his personal number and feel that I can contact him with any questions I may have. I look forward to having my alert "watch" but can't help but wish I won't need it.
I ordered the Medical Guardian for my 92 yr mom. The original person on the phone was very helpful on the two times we talked and placed the order. My credit card was charged for a three-month period and a FedEx label was created on August 13, 2015. It is now September 6th and there has been no delivery or notice of delays or problems.
Good experience,. Rep. Most pleasant to talk to. Answered questions efficiently
Everything was explained very clearly. Medical Guardian had the best deal and met all criteria for my parents. Robin was very patient and helpful!
George was very professional, kind, friendly, explained information well, helpful, and had a good sense of humor.
Robin was very helpful and considerate; I have filled out online forms but must have deleted them into the ether as they were no where to be found. Robin came to the rescue and my home guardian will be delivered next week!
The issue of the overcharge was finally resolved. It did require multiple emails and sending a copy of my statement to resolve but after that it was completed in an acceptable time. However, the product was misrepresented by their sales person. The sales person stated that the mobile guardian was misrepresented on the website and had unlimited range, not the 350Feet advertised on their website. What we found out was that we would have to also carry the voice box with us which was not what I was told by the salesperson. I have now sent it back and was promised a full refund by medical guardian. As long as the full refund is given I will be satisfied.
Received excellent service from Jerry and everyone I talked to at Medical Guardian. Set up was easy, and I look forward to continuing to work with you and to the peace of mind this device gives to my husband and me.
The young man who helped me with activation was extremely helpful.
Kevin did a great job of explaining my options, showed patience while I thought it over and was very helpful when I made a decision to opt for your program.
Our salesman was very informative and helpful. He was great! Great Experience!
Jeff was Very professional explaining in details all the services and was very patience answering my MANY questions.
Good service so far
Good experience. Very informative website. I called in as the banner said for the "specials" to find out there were none other than what was already on the website. Then the guy on the phone, Harry, said we needed to order from him, otherwise he would have helped me for free by answering the questions I had. NOT PROFESSIONAL! Since he said that, I ordered online.
I was told on the phone when I ordered the system that the cost would never go up but in the terms & conditions, it says the company can annually raise the cost and I am obligated to pay the new amount! The representative has YET to call me back about this. Also, perhaps I misunderstood but the necklace is of NO value except to call for 911 since the client has to be in the same room as the mobile device in order for the operator to talk with him.
Exceptional experience so far. I am awaiting the arrival of the equipment but the process to place an order over the phone was just awesome!
We haven't received the unit that my mom ordered but it has been shipped and so far the ordering has been very easy and the rep. that has helped us, Garth has been very helpful and easy to work with.
Easy to order. Hopefully this will work for my Aunt and she will use. Original talked with Harry and he was most helpful and answered all my questions. Have not gotten yet so can only comment on the order process. Thanks
Guy called my home within 5 minutes of my submitting a request for additional info online. We talked a length about my specific needs and concerns. He answered all questions and offered additional considerations that we had overlooked. I would highly recommend and advise friends and family to talk with someone from Medical Guardian before making a decision on an alert system. Thanks for helping me and my father through this process.
I paid for over night shipping ($35) and have not received the unit after 4 days. Very disappointed!
Answered all my questions. Patient with me while I investigated my options. Followed up with email but not pushy. Made good points to help us decide on best system for my mom. Excellent!
Jeff was very kind and patient with me, when I talked with him regarding my ordering a Medical Guardian Life Line,---he answered all of my questions and helped me through the 'ordering process'---
Very pleased how my questions were answered and the services which are offered. It was a quick and satisfying process to place my order/
The agent was very knowledgeable, interested in what was best for me and concerned that I purchase the best package to suit my needs.
Competent and efficient
We have not yet received the device, but the telephone conversation was very well done and informative.
The representative was very helpful in explaining the system and how to set it up as well as what to expect.
So far so good, I was well informed over the pone, and I am now waiting for my equipment to arrive.
Very good service. easy set up.
My experience with Medical Guardian was excellent in all respects since the initial phone call. The salesman was very pleasant and knowledgeable. He answered all my questions in such a manner that the reply met or exceeded the intent to my query. I am awaiting receipt my device and anticipating setting up the system and learning how to use it.
Our Life Safety Consultant, Jason was excellent. He answered all our questions. Whereas I Can not comment on the product as yet as we have not received it, it has everything we are looking. For safety in the house witn GPS for on the go.
it was great
Everything perfect to date, awaiting delivery.
Original order not what was what received and no follow up when messages left to sales force to clarify and NO follow up since,. Where is the service promised since price for monthly service is higher than competitors.?????
I was under the impression my mother could hear and talk through the necklace unit. She is very hard of hearing so despite her small house I am worried she wll not be able to talk to the operator.
My first machine delivered was not working properly. Despite all the work done by Guardian techs, the machine continue with it's problem. I called the following day and was told that they were going to replace and upgrade to a better machine for the same price. I have not receive it yet. I surely hope this one will work out! So my experience turned out to be awesome!
First the shipment came and the product was just rattling around in the box. We have tried service all around the home and the best we can get for service is between one and two bars and it changes from minute to minute. We did the test and for the most part it was good with in the yard and home, I will have my daughter do more testing a little later. We called the help line with questions and concerns and the help there was worthless. The women did not know a thing and was unable to help us. I will have my daughter try to reach another person at the help line when she gets a chance to see if she will have better luck. We have had several false alarms, (not sure why on four of them), however that part and probably the most important part the responders were very quick and professional. I would like to have a call back number that I can give to my daughter so that I may address some of these issues. Sincerely, Bob Kingsbury
the person I talked to , I think his name was Paul, was very helpful and enthusiastic about his subject. he answered all my questions. after I receive my device , feel free to ask me what I think of it
Jo Margaret Butler
This review is based upon my research process, website explanation of product and service to be provide. I have only ordered and not yet received the above. However, the customer service representative (Elizabeth) was very helpful and professional !!! Answered all my questions .