Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Donnie Hartsville, SC

When I set it off accidentally, they responded right away. I am very satisfied with Medical Guardian.

3 years ago

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Steven Winter Haven, FL

Customer service is good every time I contact them for whatever I need. It’s great.

3 years ago

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Lorik Milwaukee, WI

Really convenient and there are options. The representative I talked to was very knowledgeable.

3 years ago

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Caron Harn Bascom, FL

Once device was activated response was handled with upmost respect and very timely.

3 years ago

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Judith Bruce Valrico, FL

Everything is going well. It was explained to me how it works and I am very pleased.

3 years ago

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Kaye McLeod Carefree, AZ

Haven‚Äôt needed it yet but the few times I accidentally activated it the response was good.

3 years ago

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Dale Holtzman Boynton Beach, FL

Very prompt when activating button. Helpful with answering questions. Extremely professional.

3 years ago

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Nancy Wiese Grand Island, NY

Quick to respond when I‚Äôve pushed the button to update info. Have not had an emergency.

3 years ago

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Carol George Rexburg, ID

This system is so much more convenient. I am comfortable with it around my neck.

3 years ago

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Donald Bryant is Erie, PA

battery life states every 5 days needs recharging but it seem to deplete the battery around 3 1/2 days not long enough

3 years ago

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Floye Ziglar Lecanto, FL

Responsive to phone calls and emails. Even when pushed alarm as a mistake was excellent response

3 years ago

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Kathryn Kwok Los Angeles, CA

The button was accidently pushed, and they were very nice and excused me. Thanks

3 years ago

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Joyce R. Cornell Bloomingrose, WV

Have not needed them so far, but when I call to check my equipment, they answer right away.

3 years ago

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Rita Plano, TX

It was so easy to set up. Haven‚Äôt needed it yet but am confident it will work

3 years ago

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F Jo Marietta, GA

I can have it with me at all times. It is easy to charge. Having 2 options available to carry is 4.

3 years ago

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Thelma Peedin Selma, NC

Fast courteous and reliable service. Easy to set up and understand how to use it.

3 years ago

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Anonymous Haviland, OH

I like that I can take this device anywhere. I tested it and it took 12 rings before someone picked it up.

3 years ago

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Diane Portage, IN

I had a good response time after testing the device. So far everything has been fine.

3 years ago

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Judith West Sarasota, FL

When I set it up my phone doesn't work...I called the help center and talked with a young lady. She was supposed to call me back and didn't. I still haven't set it up and I'm paying monitoring fees for nothing.

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry that you found your experience to be less than satisfactory. Please respond to the following private message to provide your information so we can investigate your experience. Thanks, and have a great day!

Feb. 18th, 2021

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Michele Hancock. Fort Lauderdale, FL

So far so 3. We have not had to use the services, however the response when testing has been 3 so far

3 years ago

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Dorothy Browning Atlanta, GA

The Guardian is hard for Mother to identify if charge is on, light is difficult to distinguish, and is bulky

3 years ago

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Leo Van Gorp Livonia, MI

Only had the product for a few months but the response time has been 5 and the value justified

3 years ago

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Rebecca Indianapolis, IN

Prompt response, very light weight, low cost monthly especially if you pay yearly

3 years ago

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Michael Gallucci Geneva, IL

1 customer service. Billing is all screwed up. Can‚Äôt get an answer when calling in with simple questions. Get transferred to multiple different departments. No one seems to know what they are doing

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry that you found your experience to be less than satisfactory. Please respond to the following private message to provide your information so we can investigate your experience. Thanks, and have a great day!

Feb. 18th, 2021

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Anonymous Mount Joy, PA

The device works and is very lightweight. When I tested it, they answered me very quickly.

3 years ago

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Anonymous Danville, VT

My medical alert device helps my family to feel more comfortable. I've tested the device and it works fine.

3 years ago

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J Richmond, TX

This device gives me peace of mind. It works great after all the testing I've done on it.

3 years ago

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Anonymous Riverside, CA

It's very sensitive. One time I bumped it on my bedpost and it went off. It works really good.

3 years ago

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Rebecca San Antonio, TX

Someone came and picked me off the floor when I fell down. They were great. I like that it works.

3 years ago

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Marion Kirkwood Marlin, TX

unable to differentiate the 2 necklaces (1 with & 1 without fall detection), still have not received bathroom wall button.

3 years ago

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Carol Labenz Arvada, CO

Very informed, polite & professional when I called for information on the product,

3 years ago

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Michael Muston Betty Muston Courtland, AL

My mother's happy so far with the system and so far we hadn't put it thru the test

3 years ago

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Gernita Robinson Lithia Springs, GA

They are all so friendly, professional, and kind. They really do care about the customer.

3 years ago

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Vicki Nauvoo, IL

Great service. My mother can travel and be more independent and I have peace of mind.

3 years ago

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Louise

The agent we've talked to in customer service was very cooperative, informative, and friendly.

3 years ago

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John

I've tested it once but then we moved states and it's been a little difficult to move it over to our new house. Customer support is very responsive.

3 years ago

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Priscilla

Their device is lightweight and convenient. I've tested it once and it worked fine.

3 years ago

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Virginia

I wish is was a little smaller but I understand it and I know it is thee if I need them.

3 years ago

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Marco Behrens

The person who helped me set this up was very helpful and the company had high ratings

3 years ago

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Roberta keckp

The company has been very lax and incompetent several of my pieces of equipment are not functioning I have not received the replacements yet I was told at my first encounter that I didn't have an account

3 years ago

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Connie Yniguez

Inconsistent service in caller service. First time they identified my name the second time just do you need help.

3 years ago

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Marilyn

well worth the money for safety, and peace of mind, lLove the GPS function as well all in one piece

3 years ago

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Joanne

I am pleased with my device. There is nothing I don’t like about it. I am satisfied.

3 years ago

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Lynn

It is pretty easy to put on. Customer service knew right away what it was when I had a defect.

3 years ago

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P E

They are doing what I want them to do. I don’t dislike anything about my medical alert device.

3 years ago

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Johnnie

Customer service was prompt. When I tested it, it worked fine. It is a little heavy around my neck.

3 years ago

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Eva Turro

when I have pressed the emergency button, even if by mistake, they immediately answer

3 years ago

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Jeff Sigman

The person that called me back (Katrina) no pressure and very informative. Great

3 years ago

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Gary cunningham

Jut one that I Hurd about and the lady was very nice so she call me back and I then decided to go with you guys.

3 years ago

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Gareth Larsen

I have not had to use it in an emergency but the tests so far have been very successful.

3 years ago