Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Sales rep was informative, but not pushy. Received product when promised. Customer Service / set up was wonderful. Took me step by step thru connecting and testing process. Part of the testing was to actually set off the alarm. This was done three separate times. Call was answered in less than a minute.
Lynette Y. Romero
I have not received my shippment yet, but so far dealing with your customer service department has been satisfactory.
very helpful, the only complaint is that a $5 service was added to my order that was not supposed to be, nor even discussed, but when I called back, they said they will credit it back. I just received the Fed Ex tracking number and the product should arrive by the end of the week. :)
Terry L. Volk
Got this for my husband. Everything was done very well and quickly. We haven't received the unit as yet..
The customer representative was very informative. The brochure, which he emailed, was a bit confusing as to which medallion coincided with which service. The layout could have been better. Also, it took an extremely long wait time for us to activate the unit for my mother.
I've known for some time that I needed a health monitor, but trying to pick the best system for me was driving me crazy. I kept going to the Internet, reviewing sites, checking rating services like Consumer Reports etc. but there were so many things to consider! Finally I made a list of the items that were most important to me. It quickly became apparent that Medical Guardian could satisfy all my needs, and a review of customer comments showed a high degree of satisfaction among users. The representative I spoke to made the process of enrolling easy and reassuring--he wasn't at all high-pressure, and he was able to give complete, satisfactory answers to my remaining questions. I was able to subscribe with complete confidence. I feel much safer going about my daily activities now. Thank you.
Unfortunately, I needed the alert system the day after it arrived. It took so long for the alert to connect to someone that I ended up calling 911.
Roma L Alder
Do to the weather we received your product about 10 days after it was sent, but we understand that. We opened the box it came in and had trouble figuring out what we had. You sent 2 copies of a service contract we were told to make sure it was correct, it was, then we were to return it to you in an envelope you supposedly sent, but there was no envelope. I found a address which I hope was the right one and sent it off. We called the number to set up the machine but it was too late and need to call on Monday. There wasn't any thing that explained what we received, hopefully we got some of it right.
I was very pleased with the courteous & professional manner shown by sales & customer service personnel. They answered all my questions completely & promptly. Set up of the Classic Guardian system was very simple and easy to use. Sales representative was patient with us, not pressuring us into a decision. Customer service was friendly and informative with additional questions we had. A great experience so far!
This was very fast and easy as well as affordable.
I sincerely hope that the service after delivery is much better than the delivery. I was told the equipment would arrive in 3 - 5 days and here we are 8 days later and no equipment
the set up was so easy and got here when they said it would I fill so much safer now that I have it I know in a few minutes I can get help when ever I need it
The system arrived in a timely manner. It was easy to set up. My mom has tested the system and within less than 30 seconds received a call. She says the "watch" is light and she no longer even notices it being on her wrist. The operator or customer service agent was easy to talk with, easy to understand and most helpful.
The order process was fantastic. The rep "MIKE" from Philly called me and walked me thru the process, the equipment and to the cost. I can't wait to receive the item for my MOM!
Product is good. Some of the responders do not speak clearly and it sounds scratchy. Please make sure all responders speak slowly and clearly for the hard of fearing clients. Charging the unit is easy. I had trouble with delivery because I was promised 2 day delivery and it was not communicated to fed ex. I finally got it in a week.
So far I'm very impressed with the customer service and detail in which they have answered all my questions. We have just started using Medical Guardian last week.
So far, so good! It was easy to set up, and the GPS capability is great! I feel so much safer away from home, now! Thanks!
When our equipment arrived and I tried to get everything properly connected (steps 2 and 3), I did not receive clear guidelines from the technical adviser on the phone. I was transferred to a 2nd more senior person who contradicted the instructions of the 1st contact. I may have incorrectly connected the wires from the phone jack but the techies should have been able to figure that out! Finally, tech #2 decided that the console was defective (there was constant static on the console) and organized sending me a replacement at no charge. When it arrived, I got yet another technical person who very carefully told me exactly what to do with the wiring and the system worked fine. I subsequently had some additional questions that I listed online. The person who replied answered my 3 queries clearly and succinctly, and most important, correctly. Now everything (finally!) is working well and I think I understand what I'm doing. All this seemed unnecessarily complicated for a simple hook up.
Just installed yesterday. So far, so good.
I bought the medical alert system for my parents. I have to say that this product is very user friendly. My parents were able to get it opened and synced by themselves. My father has used the service several times when he has fallen, and they have responded very promptly. We've been very pleased!
I first saw a TV ad and decided to call the number they had for Medical Guardian. I purchased it for myself because I have been sick for 6 months and have not been able to get better. The diagnosis was not good and I was constantly going to the doctor. I just needed something near me just in case I needed somebody to help me if I needed help right away. I feel happy with it and feel very safe while I am driving or by myself. I feel like there is somebody always there to help me if I need it right away. The sales team was very nice. I have recommended Medical Guardian several times to other people. Medical Guardian is so easy to use. I just followed the instructions and had it set up in a matter of minutes.
I found out about Medical Guardian through the internet. I purchased the standard plan because someone I knew needed access to emergency help if he was by himself. The service was good. The problem is he doesn't keep the medallion on. We have been satisfied overall with Medical Guardian.
I am pretty old and live alone. I found this product online. I got it because I want the peace of mind. I haven't had to use it yet but I know how to and it makes me feel good. I give them an 8.
I found this product online. Its simple and easy to use, but I haven't had to use it yet. Tthe company has been great to work with any time I call them though and they answer all of my questions. The price is just right too. I give them a 10.
I got this for my mom. She has been falling a lot. I found this company on google and they had really good reviews. So far we are very pleased with the product. We went with it because it is so simple. We haven't had to use it yet, but I know that it works. We give them a 10.
My mom was falling a lot and she lives alone. So I we decided to get her a medical alert device. I found Medical guardian, I don't remember what product it is yet because I have never personally used it. But I know that she is happy with it so far. Once my mother dropped the pendant setting off the alarm. She got a call immediately and I got a text letting me know that the alarm went of. I'm glad it was an accident but it is nice to know that the product works. I give them a 10.
I live alone and my health isn't the best. I found this product on the internet. I have the product that you wear. I love the convenience of it, but I have accidently pressed the button a few times by bumping it on the table or counter. I also wish the alert was a bit louder. But overall, I am satisfied. I would give them a 9.
I have heart problems and live alone so I thought this would be a good product for me. I have the medical pendant. It gives me peace of mind. I haven't had to use it yet, but when I tested it it worked very well. Very satisfied so far.
I had an accident and I was recuperating at my sister-in-law's house. She ordered this for me just in case. I have the medical pendant. The battery doesn't seem to last as long as I thought it would. That worries me if there is ever an emergency.
I found medical guardian on the internet. I have the medical pendant. So far I am really satisfied with it, though I haven't had a need to use it. I've talked to customer service a few times, and they were great.
I was doing research on the internet and came across medical guardian. I decided that I don't feel comfortable being alone without it. I haven't had any emergency yet, thankfully, but it seems to work well. I have had to contact customer support a few times and they were good. I would give them an 8.
It's fine I never used it though. I'm always here but if i'm not here, I wanna make sure he can use it. I decided he needed it because he falls all the time.
It was something that I saw and because my mother-in-law lives so far away we felt this would be a good idea. I am satisfied that when I'm there with her she checks with them and they respond. We've never had to use it yet, so I hope were satisfied. At this point were satisfied.
I went online searching for this service. I would recommend it to my friends and family if they needed something. It's excellent. Very satisfied.
I wear mine all the time. I wear my little thing around my neck and I keep everything in order. I check it out all the time to make sure because I do live by myself and if I fall or something this is what I have to rely on. I haven't had the opportunity to actually use it which I'm fortunate there that I'm a little careful when I walk I make sure where I'm walking, watch where I'm going. Also, at my home I have the ADT channelled to the house but I do feel safer having this thing that I can wear around my neck or my wrist because if someone broke in this would give me time to call the police. Because the police know I got it and if I punch that thing they going to come. And if it's somebody breaking in it'll take a little bit longer with ADT. ADT works fine and comes on. It's good I'm not saying it's not. Anyway, it's very comforting to know that it's fast as it is, because if I press it right now it would come right on. That's how fast they are and I know because when I get ready to leave I do call them but I usually unplug it first and they immediately know, no electricity and all that kinda stuff immediately so I haven't found anything wrong with it yet.
Very good so far, we haven't had to use it. We purchased the home monitoring and medical monitoring, I don't know what other services they have. My husband had some surgery and I was frankly just worried when I was gone especially for a day or two you know? So that's why we got it.
It was very good, I've had no problem in operating it. I‘ve called for assistance to ask questions and they've always answered them. Sometimes I touch it without realizing I did but their always nice when they answer they just wanna know if I need help and I tell them no it was an accident and that's all that I have to do.
It's very good. I got the pendent for the monitoring of my safety you know the one where you push a button if i'd fallen down and I need help so I went on the internet and searched for the best coverage. I had another one prior to this just because I'm disabled my MS and I have equilibrium problems I can fall. Basically I have no use of my left leg so I have had falls in the past and I've had some kind of protection for several years and so I then decided to switch to medical guardian because it was more reliable. The setup was very easy, I handled that all by myself. Easy to understand and very good. My experience with the sales rep was also good. They left out a few things or maybe I failed to ask. I was upset that there wasn't a 24 hour customer service because the monitoring is done separate by a different company then the people who manufacture it and sell the device so it's a different company that they monitor several different accounts so it's not just medical guardian and so that was kind of a bummer that I didn't know previously. I do have some issues about that though that I think that they have that are detrimental to them. Like I said they don't have the people who monitor us, if you call and say I'm at a different address they say, “well will make a note of it.” But you have to call them during their operating hours so it gets into the computer. It's just the last group I was with, if you called the people who were doing the monitoring they had computer access to my account and could update anything, but every time I call in I have to repeat. Even at medical guardian they don't keep my home address in the system. They just deal with where you were last and where you are going to. I can't say I'm going back home because they don't have my home address permanently put in there nor do they have the pin numbers for my lock boxes. That doesn't get saved! It's very irritating! That's the biggest problem I have with them is that they don't retain any of your files. That's unheard of! I'm sure there billing department has my home address and all that you can be sure of that when it comes down to money they go it. To constantly say where I am at and then call and if it's after they close, which I have in my cell phone, I've got a call back during the separate hours. In fact, medical guardian is one phone number I have and it's Monday through Friday 9:00 am to 9:00 pm but on weekends which is usually when we're coming and going there only open from 9:00 to 5:00 and then for our customer service it's provided by a company called mobilehelp and they have an 800 number that you can call them rather than pressing the button and you can call them and say well i've returned home. Well, they don't have any of that data where you can give them your address so you have to again repeat what your front door pin number is, but you really have to call again the next day to medical guardian. I think that is the biggest failing in the system. You have to constantly be calling 2 numbers to update where you are and you have to update what the lock boxes is because we have a home in Northern Wisconsin that we go to and it's got a different lock box and a different key number. So it's just a little aggravating that they don't in this day and age where everything follows you around like a puppy every time you go to a website you get cookies and all this stuff that they can't keep track of your data better...that's my biggest problem with them. I was using a device that verizon had called sure response and they had great data working with another company that was doing the data and that was doing the monitoring. They had several but they would always answer the phone as sure response. They knew if you were a sure response customer just by your phone number and it would come up on the screen immediately if you called or pushed your pendant. The thing was that the pendant wasn't water proof and the transmitter was in the pendant that you hung around your neck and you couldn't get it wet cause it couldn't function so what good is that? So anyway I wanna stay on medical guardian but that would be the biggest problem I have with them.
My grandmother already had it and my mother was turning 86 years old and she was the one we got it for. Everything was very self explanatory very simple and we were very pleased.
Excellent and easy to use. Much better than EDT which I had previously had because the button I press for help is around my neck and I had previously had EDT and was not happy with EDT because I had to the actual button only rang where the base unit was which was not very useful because it wasn't with me.
I recently had surgery, and when I had fallen the last time, we decided to get one. The people at Medical Guardian were great to work with. My experience so far has been very good. It is nice to have peace of mind that in the event that I fall, I can press the response button and get someone to help me.
Everything was so simple throughout the entire process from purchasing to setting up. The level of service from the people I worked with was superior. Medical Guardian is probably the very best one on the market. They cover the whole USA and make you feel extremely confident when you're out and about.
I have a medical condition, and I live alone so I wanted to make sure that I have a way to get help if any sort of problem occurred. I initially contacted several other companies, but the other ones were more expensive. I decided to go with Medical Guardian and purchased the wristband and necklace. Both of these have been very easy to operate and figure out. The sales team was very professional and explained everything to me to help me feel comfortable. Overall, the company is very terrific, especially when you look at the price compared with other competitors. The service is phenomenal and the equipment is great.
I did some research online for my father in law. He has been getting up in years so we were concerned about him. I wanted to make sure he had a system that was accessible where he could just push a button and get service inside or outside his home. The service with Medical Guardian was very easy to set up and it worked very well. My father in law has called numerous times by accident, but it worked great. Medical Guardian seems like a very well run company.
My mother lives alone, so after doing a Google search for medical alert systems, I found Medical Guardian. It was very easy to set up. The company has always been very quick to answer any questions we have had. We haven't had any issues at all. Overall, I would give them 10 stars!
I first heard about Medical Guardian on the internet after looking for something for my mom in case of an emergency. We went with the monitor that goes around the neck. My mother had something similar in the past, and we decided that it was time for her to get a new one. The whole process from start to finish has been very easy.
I first heard about Medical Guardian online after my mother started falling when she was alone. We got the necklace for her, but we haven't really had to use it. Even though she hasn't taken any spills lately, everything about the service has been great. It was very easy to open for a person who can't see very well, and the people were very friendly and consultative. Keep up the good work!
After doing some research online, I found Medical Guardian and decided to purchase the service for my mother. She's 83 and had chosen to live alone. I was concerned that she might fall or need emergency service, so we decided to get the medical alert service for her. It was very easy to set up, install, and get going. Everything about the process was easy. Although we haven't had to use it yet, it gives us peace of mind for if something does happen.
Ann L. Aron
The service was excellent and delivery was prompt.
Extremely pleased so far. Install was simple and straightforward. Product was as advertised. Customer service was exceptional! My only complaint was the packing of the equipment! Base and wrist button came out of bubble wrap during transit. Box was too big and very poorly packed. I'm surprised everything still worked!