Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Thankfully, I haven't had to use it, but I can say that their customer service is very attentive and helpful.
I think it's a great asset for me to have because I'm home alone. It makes me feel safer to know that I can reach the button, and help will be on the way. Besides, dealing with their customer service was great. They offered a good experience.
I purchased this service after looking at the good reviews online. It's for a loved one, and although we've only used it for testing, the people we've spoken to are very polite and helpful.
Medical Guardian makes me feel comfortable when I go to work. Sometimes I'm underneath a car or between containers, so I feel safer now. Plus, the representatives were very nice to me. I feel very positive about having this service.
It's been a very positive service so far. I can just put it on and wear it around my house.
I work in the yard a lot, and I wear the necklace while my husband wears the bracelet. We haven't used it, but their agents are very helpful and informative. They've offered a very positive experience.
Medical Guardian's representatives have always been very nice when I test the system.
I've been very fortunate because I haven't fallen, therefore, I haven't used the service yet. Their agents are just fine.
They seem to know what they're talking about when it comes to the device. The representatives always seem to have an answer, and they're easy to contact. If I have any questions, they're really knowledgeable about it.
Since my family is far away, I wanted to feel protection. I've only spoken to a couple of representatives, and they've all been good. I have the devices with me, but fortunately, I haven't had to use the actual service.
My daughter purchased it for me, in case of an emergency. Gladly, I haven't had to use it yet, but it's there if I need it. They've provided an excellent service so far.
It was very easy to talk to the representatives, and we got our questions answered. This service is for a loved one, and it gives me a lot of peace, knowing that it'll be there if something happens.
I pushed the button after taking a fall, and within 10 minutes, the EMT's were here. The representatives ask a lot of questions, but they've been very courteous.
I didn't like at all the guy who sold the service to me. He was very pushy, and I got the name on the internet. He told me I didn't have to pay for the equipment, but I know there's still a $400 charge.
Thank goodness, I haven't had to use it! I've accidentally pushed the button, and the people on the line were wonderful! My only suggestion towards them would be to resize the button a bit, this way, it's not as easy to hit it. Perhaps a feature where you have to hold it down more than a few seconds to go off, but besides that, it's a wonderful thing to have. I highly recommend for anyone that might need it.
I don't notice any difference using it. It's comfortable. I haven't had any problems with Medical Guardian customer service.
All of their people are great! Although I haven't had the chance to use it, I usually take the devices with me wherever I go.
They have a good product; they be selling fine. Besides, it was very nice to speak to their representative.
I take it wherever I go you know and if I need it I know I have something. I haven't used it yet though and I only spoke with them when I received it - and it was fine.
We've only used it for testing so far, but I can certainly say that their agents are good and very professional. It's been a great experience.
My mother wears this around her neck 24/7. Medical Guardian has been very professional. I've had a pleasant experience with them so far.
When I first got it I tested it, I had test and call. The rep was okay.
They've been very helpful, and I like the way their customer service handles things. My children feel comfortable with me having this as a protective measure.
My experience with Medical Guardian has been average. I just plugged it in, set it up, and that's it. Their representatives were good.
My father wars the device on his wrist, and that seems to be easy, because he wears it a lot. It's comfortable for him. He has not used it for any emergency circumstances yet, but he has gone through 2 months of checking it and making sure that it is working properly, and it seems to be working just fine. The person that I purchased it from was informative and very kind. I believe my dad just had a very good experience with the testing session that he had with his device. They're doing a great job!
My son has a medical condition, so we purchased this service for him. He wasn't very pleased with the response time. It took them several rings to answer, and he has seizures, so if they don't answer right away, they're not going to be able to talk with him at all. They should answer within 1 or 2 rings.
Fortunately, I haven't used it for an emergency, but I did set it off accidentally once. They called me, but I didn't hear them, so they immediately called my family. I live with a family member in California, and they also called him. At that point, the paramedics were already on the way, so I had to cancel that. It wasn't a real emergency, but I know that they'll be Johnny on the spot if something happens to me.
My husband purchased it for me because I'm a disabled person, and have fallen a few times already. I've been very careful about falling, so I haven't used the emergency service, but the representative I spoke to was very nice.
Up to this point, I've been very happy with their service. I just wear their devices like a wrist watch, and although I haven't used it for an emergency, I've spoken to their people. They're very nice.
Medical Guardian allows me to do my chores with more confidence now, without the fear that there's nobody around to help me in case something happened. I'm glad it has the new feature where it does not have to be only attached to a telephone, so you can go outside.
I've used it during the test period, and it was an excellent response! They answered my questions right away, and I really enjoy the service. They're very professional. The devices are on me every day, and I just walk around with it and even shower with it. Medical Guardian provides a great service, but the prices are rather steep. There are a lot of other services that are much cheaper.
My family has the satisfaction that I have this device; they know I can reach for help in case I need it. I just wear the Pendant with the great dot in the center, and also take with me the GPS when I go out. The magnets that hold it together make it easy to release. The agent I spoke to was very knowledgeable, and he told me about the different things that were available. He also let me know what I could and couldn't do, and helped me select the device that was most appropriate to my needs. I'm only having trouble with the necklace, on the jump ring part. It seems like it will wear out soon.
I haven't had to use yet, but I have it with me all the time, just in case. My only suggestion would be that they should add more information on how to handle it when the power goes out.
I bought it for my father and mother-in-law. The reps are okay but the main thing is that it did not meet my expectation because my parent they don't speak English well, they are old... but they don't have Vietnamese interpreter.
I haven't had the system for long, but I do have to say that I don't like to charge it every night for 4 hours.
They've always been very pleasant people to speak with. If I'm going somewhere, I just take the Base Unit with me.
I haven't it for long, but I think they should call me to see how I'm doing. It'd be great if they contact me, every now and then, to make sure it's working.
Frankly, I haven't used it. It's set up in my home, in case of an emergency. It was actually easy to set up. The materials were easy to read and follow; it was all user-friendly. I can say that their agents are very helpful, and speak clearly. They're also intelligent, nice and friendly.
I haven't had to use the service yet, but everything's been fine. It was set off accidentally one, and they just confirmed my name and made sure I was okay.
Their representatives have been very productive, cordial and professional. I haven't actually had to use it yet, but I do take it with me wherever I go. It makes my children and myself feel comfortable, knowing that I have this service.
My son kept asking me, year after year, if I had decided for an alert system for myself. I walk quite some distance to get from the entrance of the gate to my house, and even to my mailbox, so my main concern was the coverage. Actually, I thought there would be a phone included, because they said there would be good speakers included, but I couldn't find the speaker to talk to one of their representatives. I've just used it around my neck, and when it comes to getting a hold of them, I can say that they're very polite and easy to contact. My only suggestion towards Medical Guardian would be that they should make sure they have people that speak clearly and slowly for you, otherwise, it's hard to understand them since we're elderly people.
It's been a very positive service so far, and the representatives are always pleasant. The only thing I would suggest is that they should extend their device's range.
Customer service was really nice, and I've only called them to test the service. They did say they can hear me, anywhere in the house, but I'm not sure about that. I don't think they can hear me in other parts of the house.
I like their products because it was the smallest out there, with the features I was looking for. My mother just wears the pendant around her neck, and unlike other companies that required more devices, Medical Guardian offers an all in one system. Plus, the representatives have been good and helpful.
One thing I like about Medical Guardian is that I put it on my credit card, this way I don't have to worry about paying for it every month. I should've used it the other day I fell, but I completely forgot about it! Although, I do love the fact that I can take the little thing out with me wherever I go. I didn't know how to use it when I first got it, but the representatives explained that to me, and it was wonderful!
I've spoken to their agents, and that's been very successful. I just wish their response time was quicker. Besides that, I wear the devices all day because I'm afraid of falling.
So far, I haven't had to use the service, except for the normal routine calls to check in. Customer service has been fine, and to this point, everything has been very positive.
The representatives were professional but uneventful, however, I haven't had to use the service yet.
I'm a very busy person, and since the cord was too long, it hit things and reported that I had fallen. My daughter helped me change the length of it, but they should change the length of the string from the beginning.
I spoke to one of their representatives when the alarm went off, and they were always helpful and pleasant. Usually, I just put the alert monitor when we leave the house because at home I'm with her.