Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Rose

It's comfortable and works well. They answered the phone quickly and answered all my questions.

4 years ago

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Verified Customer

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Susie Washougal, WA

The device works all right though I don't like the voice quality on the main unit when they call back.

4 years ago

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Verified Customer

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Carolyn

I pushed the button by mistake and the nicest man answered the phone. They were very very nice.

4 years ago

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Verified Customer

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Johnnie Suffolk, VA

No complaints so far. I just tested it when I was about 20 miles from home and it worked.

4 years ago

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Verified Customer

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Luther Bonney Lake, WA

They answered the call when it was accidently set off. I dislike that it's too touchy.

4 years ago

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Verified Customer

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Betty Valdosta, GA

I'm wearing the wristband. I don't want to wear the neck pendulum because of the size of it.

4 years ago

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Verified Customer

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Rich Cupertino, CA

Twice it's gone off but both have been false alarms. The second time the emergency crew arrived and I had to explain that it was a false alarm.

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 27th, 2019

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Verified Customer

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Lori St Louis, MO

I am very happy with it. I called to ask to test it and the lady I spoke to was very helpful.

4 years ago

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Linda Grayson, KY

When I tested it I got right through to them. I think they are great company to be with.

4 years ago

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Verified Customer

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Lois Asheboro, NC

I got down on the floor and couldn't get up. I called them and they got me help right away.

4 years ago

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Verified Customer

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Zoe

Feel safe and secure having pendant.Feel comfortable with customer service and customer support.

4 years ago

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Verified Customer

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Johanna Sproat

They provided me quick response when I ordered the alert system. I was very pleased.

4 years ago

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jill

Very professional friendly service! Medical Guardian svaed my mothers life when she fell

4 years ago

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Verified Customer

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Linda Manning Charlotte, NC

Excellent Service! My Father In Law was taken care of swiftly and with great care!

4 years ago

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Bryan Wallace Eden, NC

Excellent product and service. Fast response. Reliable personal. Friendly service.

4 years ago

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am

Device needs to be recharged every couple of days. Would be nice if the charge could hold for 5-7 days.

4 years ago

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Dora Lee

It was a good device though we only used it for a short time. It worked out okay.

4 years ago

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Linda

The device is very convenient to carry around. I test it every month since I've had it.

4 years ago

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Ken

I like it because of the fact that it covers me. Everything seems to work fine as far as I know.

4 years ago

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James

The one thing I don't like is the cord that goes around my neck but it all works well.

4 years ago

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Teri

Very easy to work with and the operator was nice. The sense of safety is something I like.

4 years ago

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Robin Chula Vista, CA

Easy to use. The response was immediate and the people helping me were very responsive.

4 years ago

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Patricia

I've called 3 or 4 calls because it's supper sensitive. Other than that it's alright.

4 years ago

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kelli frear Torrance, CA

It works wonderfully. They answer right away. Customer service answered all my questions promptly.

4 years ago

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Verified Customer

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Ivylyn Evans, GA

Set up was easy and they were helpful. It works as expected and it is convenient to feel safe.

4 years ago

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Verified Customer

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James Rainsville, AL

Customer service is great. I like that I can reach somebody if I need to. I don't like that I have to be outside for it to pick up my location.

4 years ago

Reply from Medical Guardian

Thank you for your review, James! We wanted to get some more information regarding the location services. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 23rd, 2019

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Verified Customer

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Shirley And Jim

It's been positive. The person I spoke with was really good when I had to call in.

4 years ago

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Verified Customer

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Christina Maggio Whiting, NJ

Customer service is great. The device answers right away when my mom tests the device.

4 years ago

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Bambi

Magnets at the end of the necklace came unglued so necklace kept falling off. Had to buy a chain to put it on

4 years ago

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Verified Customer

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Richard S

The sales rep was helpful and not pushy. The product and service works great. Well thought through.

4 years ago

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Rhonda Phillips

They have been easy to work with, and I feel more confident after having a stroke.

4 years ago

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Carolyn Behrens

We've only had it for a short period of time and it has proven to be very helpful and effective.

4 years ago

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Verified Customer

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V. F. Siton

Only have had Medical Guardian for a short time. When I test the operators are prompt.

4 years ago

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Verified Customer

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Burrill Colburn

It went off when I didn't fall and didn't go when I did. This happened soonn after I startedbusing it and charging it.

4 years ago

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Rebecca Oaks Franklin, IN

Slow in responding to alerts. I hit monitor by accident and it was several rings before anyone picked up

4 years ago

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Verified Customer

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Janine Middletown, NY

My device hasn't worked. They were polite but weren't able to tell me anything except someone would get back to me but I haven't heard anything.

4 years ago

Reply from Medical Guardian

Hello Janine, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 24th, 2019

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Verified Customer

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Claire Columbus, GA

I like the security of having it in case I should fall or something. They were very very courteous.

4 years ago

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Verified Customer

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Patrick Columbia, MO

Right now I am having difficulty contacting the cell center from my location. Customer service seems to resolve things and it works.

4 years ago

Reply from Medical Guardian

Hello Patrick, thank you for your review. We're going to send you a private message to get your contact details to resolve your issues. Thank you!

Sep. 19th, 2019

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Verified Customer

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Lydia Elizabeth City, NC

The response time was absolutely wonderful. They answered immediately, within one ring. I was quite happy with that.

4 years ago

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Verified Customer

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Leslie Terner

The devices effectively do what they are designed to do and provide safety measures.

4 years ago

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Sister Barbara Daniels

Very timely, courteous response even when I accidentally lean against the call button.

4 years ago

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Ramona Brown Chula Vista, CA

The support with set up for my aunt, has helped put me at ease about her being alone.

4 years ago

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Thomas G. Johnson

There have been two false alarms. One might have been an accidental push by my mother-in-law. Service is excellent.

4 years ago

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Linda Church

This service has not been activiated and I am being charged anyway. Customer service said they would call me back regarding activation and never have. I haven't pursued resolution because I have been ill.

4 years ago

Reply from Medical Guardian

Good afternoon Linda, Thank you for your review! We're very sorry to hear that you've been feeling ill. If you're ready to activate your device, we'll ensure someone gives you a call. We'll send you a private message to get your contact details and the best contact phone number. Thank you for choosing Medical Guardian!

Sep. 11th, 2019

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Verified Customer

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Deb

Difficulty contacting, Dad died 6 months after he received the Medical Guardian. Contacted receiving 6 months reimbursement. They said I would but have not seen it yet.

4 years ago

Reply from Medical Guardian

Hello Deb, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 17th, 2019

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Verified Customer

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Patricia Brown

Had to call three times to get it activated. Haven't had to use it yet so can't review how well it will work.

4 years ago

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Harriet Trent

My experience in obtaining and setting up the equipment was excellent. So far, I have not had to use the service so cannot rate the response service.

4 years ago

Reply from Medical Guardian

Thank you for your review Harriet, was there anything else we could assist you with. We want to provide you with the best service possible. Thank you!

Sep. 17th, 2019

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Verified Customer

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Jane

Sales person professional, explained everything, unit was here very quickly and easy to install.

4 years ago

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Georgia

The Medical Guardian is Very Reliable. When needed, they respond with in a couple of seconds.

4 years ago

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Jeffery Mullis

Just all around great services! I really trust leaving my father home alone now!

4 years ago