Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Jeffery Mullis

Just all around great services! I really trust leaving my father home alone now!

4 years ago

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Barbara Louthan

Have no complaints. Accidentally hit the button and they were very prompt in answering.

4 years ago

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Fran.

They get to you right away. Thankfully I haven''t needed them for an emergency as of yet.

4 years ago

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Diane

Very good service, easy to set up, technician great to work with, answered all questions I had

4 years ago

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Marie Parrish

It takes to long for them to answer the phone. Eight to nine rings is to many when you are hurt or scared.

4 years ago

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Donald Capriotti

New to me but service and information have been good so far and my wife is pleased I have this protection.

4 years ago

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E Great Bend, KS

I like to wear it in the bathtub and while working out in the yard. It's very handy and not faulty.

4 years ago

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Noreen Phoenix, AZ

Very fast and alert. I feel safe and I have no complaints with my medical alert device.

4 years ago

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Doug Portland, OR

I like its small size but the lanyard is not very good. I was happy with my experience with I tested it.

4 years ago

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Diana Independence, MO

I wish there was a way to tie it up so it doesn't hang so low. The device is excellent.

4 years ago

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Steve

The problem we have is that it doesn't work outside. It only works inside the home.

4 years ago

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Dave Brighton, MI

I like that there's a unit that can be carried so the device can be used in other places. He tested it and it worked.

4 years ago

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Stella

They're very professional and answer immediately. It makes me feel more secure at home.

4 years ago

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Marcia

I like that it is portable and doesn't depend on the base station. It looks sturdy and tests fine.

4 years ago

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anonymous Albany, NY

They were very responsive to any questions that I had. We tested it and the testing went fine.

4 years ago

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Montesa Huntington Beach, CA

I like everything about the device. It's convenient. I've tested it and everything went well.

4 years ago

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Kathy Katy, TX

When I tested it, they came out really quick so I was really impressed. They answered it when I tested it.

4 years ago

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Carol Round Rock, TX

I've already had to use it and it works the way I hoped it would and I got a very quick response.

4 years ago

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Birgit Saint Paul, MN

I tried it out and it works fine. It gives me security because they check in with me.

4 years ago

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Anonymous Edgewater, FL

Customer support was responsive and answered our questions. Everything is fine and easy to use.

4 years ago

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Ellen

Great sales pitch. Poor response after the sale and I had a question. No return call after I left a message. Very disappointed.

4 years ago

Reply from Medical Guardian

Good afternoon Ellen, we're going to send you a private message to get your account information so we can reach out. We apologize for any inconvenience this may have caused. Thank you!

Aug. 15th, 2019

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Eaton

They answer immediately when called and will call you when they suspect something is wrong

4 years ago

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Bridgitte

Because it works. My dad has had to push is button a few times and they send help right away.

4 years ago

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Barbara Buchanan

We haven't had to use it yet. The salesman promised my Dad a wristband at no charge at the time of sale & we have yet to receive it.

4 years ago

Reply from Medical Guardian

Hi Barbara, we're sorry that you haven't received your wristband yet! We're going to send you a private message requesting your contact information to follow up with you. Thank you!

Aug. 15th, 2019

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Robin

Easy; allows for no worries at night when my siblings and I leave them until the next day.

4 years ago

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Norma Connor

You have to wear the speaker which is bulky as there is no way to hear it,if it goes off, unless you are in the same room."0

4 years ago

Reply from Medical Guardian

Hello Norma, we do offer all-in-one devices which you can either wear around your neck or wrist 24/7 that has the speaker and microphone built in. If this option is something that you'd be interested in, please let us know. Thank you!

Aug. 15th, 2019

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Lynne Aiken

In the few phone calls I've had with Medical Guardian, the staff has been extremely polite and efficient.

4 years ago

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LeVona

It works as advertised. Only tried it once after a phone call telling me to do so.

4 years ago

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john janes

i accidently touched the button Friday, and an ambulance camr close to where i was.

4 years ago

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Wyatt Glen Cove, NY

Thoughtfully designed product and enrollment program. Relatively easy to set up.

4 years ago

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Cheryl

I like that there is no high pressure. The protect arrives quickly and set up instructions easy to understand.

4 years ago

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Sue Henson

You cannot use it away from home and I would like one that will follow you so you are covered 24/7 even while shopping or driving or campingi

4 years ago

Reply from Medical Guardian

Hi Sue, thank you for your review! We offer a variety of different products to suit different needs. If you'd like something that you can have with you always whether you're at home or out and about, we have devices that would be suitable for that. If you're interested in that kind of device, let us know. We'll send a private message to get your contact information to determine if that is something that would be suitable for you. Thank you!

Aug. 15th, 2019

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Gertrude Metzger

Instant call when I accidently pushed the button. Now I know the Guardian works!

4 years ago

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Lois Thistle

I am very new so don''t have much experience. I received all the help I needed.

4 years ago

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Mary Nelson

Prompt, concise, and helpful...everytime I speak with a representative I am met with kindness

4 years ago

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Doreen Medak

I have had no issues with them. I live out in the country, response time is at least 20 min.

4 years ago

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Fr.+ Richard Donohoe

Difficult to contact them I have called repeatedly and they are difficult to contact and ask questions.

4 years ago

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Natalie DeSimone

Feel safe and comfortable wearing the items indoors and outdoors and knowing the help will be on the way if needed. as anxious wearing the equipment

4 years ago

Reply from Medical Guardian

Thank you for the review, Natalie and have a great day!

Aug. 15th, 2019

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Verified Customer

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Martha Fountain Inn, SC

Customer service lacking. Asked for assistance in a specific area and it was not delivered as promised.

4 years ago

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Lore Watson Palm Bay, FL

To expensive for renual ($539.40) Didn't have to use it at all last year has gone up considerably in price from last Year

4 years ago

Reply from Medical Guardian

Lore, thank you so much for your review. Regarding our price, we offer a variety of payment options and billing cycles so that we can best fit your lifestyle. Our prices are set as low as possible without sacrificing our highest quality service. If you would like to call and set up a different billing option then please give us a call at 1-800-313-1191. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Rodney Parrish Tyler, TX

Medical Guardian has already proven itself priceless, twice in the first three weeks of use

4 years ago

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Anonymous

I tested the medical device once and it was good. It got very good reception. Overall I think it is expensive.

4 years ago

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Gloria Huntington Beach, CA

I like that it's compact. It's nice and seems to be easy to use. The medical device is build out of quality stuff.

4 years ago

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Sylvia Issaquah, WA

The medical device makes me feel more secure and I don't have to worry about reaching 911.

4 years ago

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Viola Los Lunas, NM

The customer service called me to see how I'm going with it and I appreciate that.

4 years ago

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Anonymous Fort Wayne, IN

We tested it when she first got it and the response time was really fast. The device is handy.

4 years ago

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Wanda

It's a little heavy on the string around my neck but it has been working just fine.

4 years ago

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Carson

They were very nice when I got it and they helped me get it all set up and running. I don't like that I have to leave it when I go to the farm because it's not very good at long distance.

4 years ago

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Brook

I couldn't use it because it wouldn't link with the cell phone tower. We called customer service but they never called us back. So, we are sending it back.

4 years ago

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Anonymous Carson, CA

I like my medical device for the reliability. I respect Medical Guardian and have confidence in dealing with them.

4 years ago