Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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2 weeks ago, my blood pressure went up, and I called for help with my device. The emergency crew came within 10 minutes, or less, so that was good. I just think that they should extend their area that they can reach the people for the same price a month. I would like to bring it with me when I go to the doctor's office, and not just around my apartment complex.
So far, I've only had to use it to test, but I like the fact that I can take a walk and feel perfectly safe. I'm just thrilled that I have the GPS; they can find me if I'm out and can't make it back. Their representatives have been really nice, especially the one that signed me up.
Everything with the representative was simple. They've offered a very positive experience so far, and therefore, I wear the devices all day and all night.
I bumped the device against a cabinet once, and somebody called me to see if I was okay. Now I know that if I fall outside and need help, I can punch this thing and somebody will answer me! I think it's a lucky thing to have!
The danger of falling when I'm alone is pretty serious, so I decided to purchase Medical Guardian. Dealing with their representatives was good. They were very informative and helpful. I accidentally activated once, and they came online right away, asking if I needed help. I do all kinds of things with the device on me, and it's been a very positive experience so far.
My pressure was very high once, and after calling, the paramedics came out right away and took me to the hospital. I don't really have any suggestions for Medical Guardian. I'm very happy with their service.
During the day, I just stick the device in my pocket and forget about it. I've never had to use it, but I like the way it's set up and everything.
The device is clear and easy to use. I've only used it for testing, but so far, everything has worked just fine.
It works good! It charges good, and I'm very satisfied with it. My daughter purchased it for me because I'm a little unstable, but I've managed to be alright. Every time I go to my garden or to the store for groceries, I bring my system with me. I just think it would be nice if the charge lasted longer than 1 day. Besides that, everything has been a very positive experience.
I just got a bleeding wound a few days ago, and after punching the emergency button, they responded within 2 minutes with the EMT's coming to help. They also notified my son, and with the EMT's, they took me to the hospital. We spoke to a representative, and that was very interesting. I did an online search about them, and found out that it was the best one on the market! It's such a really good device.
The service is for my mother, and it just gives me a peace of mind that she wears it around the clock. I don't have any complaints; it's a good system. Plus, their agents are very helpful and courteous. That's just all I can say.
Speaking to the representative was very pleasant. It's an excellent system, and my mother loves wearing the watch.
My son was here with me to set up the devices, and their customer service was very good in explaining how to go about setting it up. There's not really much to say about them, but from what I can see, they're very good.
Thank goodness, I haven't had to use it, but the representatives have been very nice with me. They explained how to set up everything, and that was really easy. I'm quite pleased with the service.
After a going through a Deep Brain Stimulation, I needed something that would help me in case something happened. I'm glad I haven't had to use the system yet, but I can say that their representatives have offered a good experience. I talked to one when I ordered the devices, and it was good.
I did it for myself and because I'm alone in the house and I don't want something to happen to me. The rep was very polite and very helpful, but I haven't had any emergency
I haven't had to use the service yet, but I'm very pleased with it as it is. They've offered a positive experience.
The only time I've spoken to a representative was when we were setting it up, but that was it. They were very helpful and nice. So far, I don't have any bad things to say.
Medical Guardian's system is very responsive. It's for a loved one, and when the button was pushed, there was an instant response from the monitor within the main house, and it was immediately followed by a phone call to me. Also, the representative we spoke to was excellent, and very helpful! He was even able to give me some examples of how they have been used with a family member of his, and gave me more information about the service.
I was partly paralyzed one weekend, and Medical Guardian answered quickly when I called them. The paramedics took me to a nearby hospital and the response was very timely; I was very happy with the service. They were efficient, friendly, and nice!
My mother wears the device around the house. I got it for her because she's alone and we needed to ensure her safety. She has not had to use it yet., but the reps we spoke to were very helpful and very pleasant.
So far it's okay, I check it once a month with the company to make sure if it works, and that's about it so far. Thank God I didn't have any major problem where I'd need to call on it. Once when I had to use it and spoke with a representative, it was quick. He responded, but I didn't need any help; I managed to get up by myself. I put it around my neck during the day time, and I don't use it at night. I just walk with it in the house, so if something happens and I slip and fall, I would be able to call for help. I'm hard of hearing and I am alone in the apartment. I've fallen a couple of times and it was hard to get up, so that's why I got it.
I've only had it not even a month yet, but I'm kind of happy to have it. That is an extra little assurance in case I need help. My brother purchased it for me. He said he was quite satisfied with the process. I just leave the necklace on and I carry the base when I go with me, and when I go out I just put it in a case in my purse. I haven't used it yet other than to test it, and that works fine; the test was very easy.
We got Medical Guardian for my husband and myself. I'm at work 5 days a week and my husband is home, so it's just as a precaution. It's kind of a peace of mind. The representatives have been very, very nice and very helpful, and very friendly. My husband accidentally pushed the button and from much to his surprise, they were there immediately. We have the fall alert on it and sometimes it seems it's little sensitive. Everyday when I was putting it back in its charger cradle, I accidentally set it off , and got an immediate response. That's the thing you have to be aware of; My husband and I are very active people, so you have to get accustomed to having it in front of you, because if you carry anything or do certain things, you can accidentally set it off. The response time was remarkable though; it was very surprising.
The representatives I spoke with were fine, very interesting, very reasonable. I haven't had to use the device for an emergency; I just got it for myself recently. As far as using it, I get up in the morning and I take a walk. I do some other exercise on some days, but basically I always just put the device in my pocket, or wear it.
We purchased the service as a fall protection for a loved one. We're relatively new to the system, so the alarm has only triggered by accident, however, their customer service was very polite, helpful and very courteous.
The rep was a very helpful, yet cordial person. I would certainly recommend this system for anyone in an older age range.
It just gives you a peace of mind. The representatives helped us set it up and all, but so far, I haven't had to use it yet.
The paramedics came over the one time I used it. I had fallen in the bathroom and couldn't get up. They've been helpful every time I've spoken to them.
We purchased Medical Guardian for a family member, and she wears it all the time. Plus, the people we spoke with were pleasant; they offered a very positive experience.
Their representatives were very pleasant and easy to work with. The system is for a loved one, and she just wears it around her neck.
This is a good thing, totally a good thing, especially because I feel like I'm alone now. I've actually used it once, just to see how it works, and an operator came on. I just told him it was a practice call, and it was all good with him. He was very good; it was very pleasant to talk to him.
I haven't had to use it yet, but the representatives were pretty knowledgeable. I just have it for safety reasons.
My father is recently widowed, and since he still drives, we wanted to get the GPS features for him. It helps us keep track of him while he passes the grieving process. Their consultant was very helpful, I believe it was Sargent, Robin Sargent. We're glad we haven't had to use it yet, but Medical Guardian has always been at the top of all the reviews I've seen, so that swayed me over to them.
As a retired person with multiple disabilities, I'm not around very much, but I like to be mobile, and for the most part, the system works very well for me. I think that it is well designed, because it has the portable speaker, and that makes more sense than other systems I've researched. Th other systems that I've tried were senseless, and you had to take it off in the middle of the night. This device allows you to wear it in the shower! Plus, it's reasonably priced. Also, the representative I spoke to helped me choose the system that would suit me best, and even helped me save some money. On top of that, the guy that activated the system was extremely helpful. He gave me some tips on how to use the device, stayed with me on the phone while I tested the system, and made sure it was working right.
It's very simple to use. I wear it 24/7, and if there's a problem, I just push the button in my arm and somebody answers.
My wife falls, so we got the Duo base unit and the GPS unit online. We know it works really good because we accidentally got the button pushed and EMT's came to her aid, so we know it works fine. It's very good to use.
I have a puppy and grandson that have set off the system a couple of times, just by bumping into me. That gives me a sense of security, so I think it's a great product. However, it's located in a spot where it's easily set off by outside influences.
I have had this for 3 months and I like it. I test it every month and right away they respond. when I call customer service about a question they are very polite and helpful. the cord for the pendant I didn't like but its small enough to carry in my purse or pocket. glad I have it. gail hine.
This company uses deceptive practices to prey on vulnerable elderly people. In 2016, my then-92-year-old mother ordered a medical alert system from this company. She asked if they had a wrist monitor, and was told yes. When the system arrived, it was not what the salesperson promised her. It was instead one that goes around the neck, and was too heavy. She contacted the company and, based on their instructions, returned the material and cancelled the account. In 2017, they billed her credit card $599.40 for a year's service. (Which she did not request, did not authorize, and did not receive.) She contacted the company and advised them of this, and then filed a dispute with her credit card company. The credit card company ruled in her favor, acknowledging that this was a fraudulent charge. During the period when the dispute was being investigated, Medical Guardian continued to bill her, and to add service and late fees, in direct violation of Consumer Protection regulations. On June 7, 2017, Medical Guardian sent her a demand letter threatening to turn this account to collections. We contacted their 800 number and spoke to an agent, explaining the situation to him and repeating that this was a fraudulent charge and would not be paid. He said he would refer the matter to his supervisor and see that the account was not turned to collections. On June 17, she received a letter (dated June 12) from a collection agency. We are currently in the process of disputing this claim with the collection agency and will also pursue a formal complaint to the appropriate consumer protection agency. There are also calls being made to the Attorneys General of both PA and OR, as well as calls to AARP, which ran this company's ad in their magazine.
J.L Smith st,louis mo.
J,L Smith Last June i was thinking about a medical alert because of an upcoming back surgery. I returned one from a different company because not enough info, no Reviews. Spoke to Agent K and i liked his knowledge of Medical Guardian. I went with the mobile Guardian days later after returning the other unit.I decided this past march on the Premium Guardian because i would often leave the mobile unit behind. Supervisor Mrs J. W overnighted A New premium Guardian to me when two other units failed to charge in my Area.She Really helped thru the activation process to make sure I Was pleased. The upgrade was worth it. I Didn't want the additional fee but glad i did. She was First Class all the way. Kudos 2 Medical Guardian
Corrie Ann Boynton
I signed up with this company and stupidly paid a year in advance. I did not like any of the pendants or the charger. When I called to complain and cancel, I was told that I was contractually obligated to pay them 2 months service. This is the company that advertises No Contracts. The customer service reps was arrogant and rude. They charged me $102.18 to cancel.
Takes days to get through on a telephone for customer service and then when you speak to someone they don't know what they are doing. Horrible.
I am executor and previously was POA for my father, who has been deceased since Jan. 10th, 2017. I just received a notice that he has been placed in collections due to delinquency of payments for the last 6 months. Let me advise where my frustration lies: I called Medical Guardian and spoke to someone in November of 2016 and advised that my dad was in the midst of moving into an assisted living center and no longer needed the services in which Medical Guardian provided in his home. I was told to send back the equipment and they would discontinue the service. I then placed a call in December 2017 to advise that amongst the move, the equipment had been misplaced. I was told, "Well, we have to have the equipment to stop billing and services." I advised that I would look for the unit and pendant and would call back with my findings. A week later, I again placed a call to Medical Guardian and advised I was unable to locate the base of the unit but I did find the pendant. I was then told that billing and services would continue until all items were returned. I then continued to look for the base unit. Unfortunately, it was not to be found. I then again placed another call to Medical Guardian and told them I would pay for the equipment; however, the rep that I spoke with advised that my father was paying an extra fee for insurance that covered this type of instance, e.g., lost equipment and she would communicate this to the billing department and services would discontinue, in addition I was told that I would not receive any further billings. Here, I thought I was finally going to have some peace of mind. My father then passed away shortly after on January 10th, 2017. I then received a bill towards the end of January 2017 and again placed another call to your agency advising that my dad had passed away and that I had been in touch with your company on several occasions only to explain the whole story again; I was again told that "it would be taken care of". Every single month since January of 2017 I have received, yet, another bill for my decedent father, keeping in mind, that I had placed calls to Medical Guaridan every month that a bill was received. I have been hung up on, told there would be no further worries, that communication would be sent over to the billing department for adjustments, a supervisor would call me back at my request; in which, I did not receive a call and I am now receiving a collections bill for my deceased father who no longer needed your services per mine and my father's request back in November 2016. Please note that I have spoken with nearly 9 or 10 representatives throughout the prior months. I spoke with Patricia from the collection department at extension 8137 today, June 7th, 2017 and she advised that she would look into the matter and I will have a call back no later than Friday, June 9th. This is very, very concerning for us consumers who do the right things but get mistreated and misunderstood by those who seem to really care less. I am hoping that this can be rectified for good.
The advertising is minimal and most of the information is gleaned from the salesperson. There is not an option for a wrist device if you want GPS. The device to wear as a "pendant" is like wearing a garage door opener around your neck -- its huge. I was told the dimensions were 2 inches long. What they failed to add was that it's also 4 inches wide. The button is not recessed so it gets pushed inadvertently while she's doing chores. The GPS function works well but it beeps when it's tracking to include at night when she isn't going anywhere (while its in the charger).
I just barely got mine, but when we were testing it we got somebody on the line right away. It didn't take long for the guy to call me and see if I was alright or not. They were nice and informed, and good information was given. Everything they said that they were ready to do, they did. I got it for myself 'cause I'm alone at home most of the time, and I use a walker. On a typical day, I go for a walk and it's more than the 300 yards, So I take the little white battery pack with me, and that way I don't have to worry about if I'm out of range or not. It's a very busy life; I like it very much.
We got it for someone else, and she's gonna be home alone now. She can do all her normal daily activities, you know, cooking food and walking around the house. We haven't yet needed it for an emergency. The company representatives were professional and friendly, and knew what they were talking about.
The representatives were nice; answer them! I purchased Medical Guardian for myself because I'm 96 years young and thought maybe I might need it in a year or two. I haven't used it yet; I haven't needed to, but I have it in case I need it. If anybody needs one, don't hesitate; get one now, that's all I can say.
We just got a Medical Guardian device hooked up for my my mother-in-law. I don't live with her, but I know that she wears it everyday. She had just recovered from a total knee replacement. The company representatives we spoke to were professional and accurately efficient.
The Medical Guardian representatives just explained everything to us, and it was fine. My girlfriend has COPD and she can't talk to call 911 so that's why we got it. She carries it with her, but we haven't used it yet since we've only had it a couple of days.