Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Jan Lawrence, KS

The plastic band on the wristwatch is really uncomfortable. Customer service fulfilled my needs promptly.

4 years ago

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Verified Customer

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Byron Alabaster, AL

Pleased with the company and I appreciate them. I enjoy having this and would recommend.

4 years ago

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Katherine East Hartford, CT

The people at Medical Guardian have been very pleasant and very knowledgeable on their services.

4 years ago

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Rose Parkersburg, IA

Have not had to use it, but when I tested it when I received it and it was fine. They seem to listen to you.

4 years ago

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Richard

No problems so far. Accidentally set off the unit and received a quick response.

4 years ago

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Jacque

Responsive customer service & attentitiveness with paperwork & equipment problem

4 years ago

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Verified Customer

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Astrid Grey one a bit negative comment: the straps on the wrist unit get caught in everything!

customer service excellent; had a mioshap yesterday and there was an immdeiate call;

4 years ago

Reply from Medical Guardian

Astrid, we're happy to hear that you are satisfied with your device and service overall. Regarding the band of your button, it is user replaceable. We've had customers who have had success in changing out the band by taking their button to a watch repair shop. Please don't hesitate to reach back out with any other questions or concerns. Have a great day!

May. 9th, 2019

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Verified Customer

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Louise Goodman

When I fell and couldn't get up, I called and got experienced help within minutes.

4 years ago

Reply from Medical Guardian

Louise, we're happy we were able to help out in your time of need. We hope you are doing well!

May. 9th, 2019

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Joyce Mathie

It works! It is easy and simple to understand and operate end it gives me peace of mind

4 years ago

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Dennis C.

We like the convenience of it's size and the fact that it doubles as a "timepiece."

4 years ago

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Adrion Collazo

It gave me my peace of mind, I sleep more relax, I am not afraid of being alone.

4 years ago

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Cynthia fox

I accidentally hit the button and they responded quickly to make sure I was safe

4 years ago

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Beverly Forsberg

It's probably me doing something wrong but several times mine shows no lights at all and needs charging much more frequently than I had anticipated.

4 years ago

Reply from Medical Guardian

Beverly, thank you for your review. We're sorry that you've experienced some technical concerns with your device. A member of our Customer Care team will be in touch to look at the battery issues you are experiencing. Have a great day!

May. 7th, 2019

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Verified Customer

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Ronald Birch

Too expensive. Other alert products of equal quality are way cheaper. Also it is very annoying to wear something so large on

4 years ago

Reply from Medical Guardian

Ronald, thank you for the review. We offer several different products to meet the needs of our customers. A member of our Customer Care team will be in touch to discuss additional device options with you. Have a lovely day!

May. 7th, 2019

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Verified Customer

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Ann Gilyard

I was told the first month was free, then returned and was told the last month was. Sneaky switch. Credit my payment back to my credit card please, package returned weeks ago

4 years ago

Reply from Medical Guardian

Ann, we apologize for the confusion surrounding the billing terms. We are reviewing the Sales call to see where the confusion may have occurred to ensure that others don't have a similar experience. In looking at your account, we see that a refund was applied to your account following this review being sent. Don't hesitate to reach back out if any other issues remain. We thank you for your feedback.

May. 7th, 2019

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Phyllis Munson

Advertising and value for my money. I haven't had to use it yet--thank goodness!

4 years ago

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Edna Ft. Pierce, FL

It's a little heavier and larger than I thought. I've only tested it but it took about a second before anyone answered.

4 years ago

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Marie

The people at Medical Guardian are very nice. I feel very comfortable with it and safe.

4 years ago

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Joan Houston, TX

Makes me feel safe when I'm home and away form home. They are totally trustworthy.

4 years ago

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Lucille Phoenix, AZ

They seem to care about everything that it's supposed to do. I wear it every day.

4 years ago

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Janice Malizia

Experianced a friend who had to use. Signed up myself after that. CS was excellent Thank you

4 years ago

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Verified Customer

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Nancy Baldwin

I am a new user. Did a test this morning and was pleased with the timing and response

4 years ago

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Anita Los Angeles, CA

I felt very dizzy and lightheaded last week so I pushed my button and they answered very quickly.

4 years ago

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Maria Brooklyn, NY

I like that I can take the device with me anywhere. It works great and they respond right away.

4 years ago

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Jamie Simpsonville, SC

I haven't found anything that I dislike so far. When I have tested it, I always get prompt service.

4 years ago

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Donna Shelby, OH

I fell in my driveway so I pressed the button and the fire department came to help me back up. It works every time.

4 years ago

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Patricia Schenectady, NY

Very sincere, and prompt at answering calls for help. I am very pleased by their service.

4 years ago

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Mary Catherine Wujek Mendota, IL

I like that the device is water proof. Customer service is knowledgeable about their devices and very helpful.

4 years ago

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Sara Temple, TX

The response time is quick, and customer service speaks in a very clear, professional voice.

4 years ago

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Anthony R Leuzzi

Outstanding response when they test the unit and responsiveness when unit goes off line.

5 years ago

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Phyllis

This program is easy to use, the customer service is excellent and I now have peace of mind.

5 years ago

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Rosalinda Maxwell

It is mobile and easy to stay connected makes me feel secure when driving and at home

5 years ago

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Linda Albuquerque, NM

When the medical alert device went off, the response was immediate, within a minute.

5 years ago

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Marjorie Moses Lake, WA

They don't talk down to you, they appear interest in any problem you have. I feel secure having it.

5 years ago

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Verified Customer

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Roger Home, PA

I think the customer service is great. It took a little while for them to answer.

5 years ago

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Dave City of Saint Peters, MO

I liked everything about the way it works. I tested it and everything goes fine.

5 years ago

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Verified Customer

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Fran Holdrege, NE

I have the wristband and the battery goes down so fast. I push the button to look at the battery counter.

5 years ago

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Verified Customer

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Avinash Sathaye

I was very disappointed to find out that if I need to go outside the home, then I need to carry the base station (along with its charger) In addition to the band or pendant.

5 years ago

Reply from Medical Guardian

Avinash, thank you for reaching out. We offer a variety of device options to meet the needs of our customers. Looking at your account, it appears that you were able to discuss additional device options with our team after you wrote this review. It looks like you swapped to one of our all-in-one devices. We think this will be a great fit! Please don't hesitate to reach back out if you have any other questions or concerns. Thanks again!

Apr. 16th, 2019

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Verified Customer

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Anthony Martin

Customer Service is top notch. Response to alerts are prompt and very caring and professional.

5 years ago

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James Oblander Toledo, OH

quick accurate response,Very pleasant person was very helpful in notifying 911 and others.

5 years ago

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Helen Mastrorilli

Their customer service is exceptional. All my questions are answered immediately.

5 years ago

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Derek Turner Chester, SC

Easy Installation and easy access. Have not used it yet but expect good results

5 years ago

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Kent Sanders Atlanta, GA

I have fallen 3 times & your people were very quick & professional getting 911 help to me.

5 years ago

Reply from Medical Guardian

Kent, thanks for the review. We're happy that we have been able to be there for you when you've experienced a fall. Stay safe!

Apr. 17th, 2019

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Katherine V

Customer service explained everything beautifully. I test the device every single month.

5 years ago

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Eva Lexington, KY

The Medical Guardian reps are very cordial and nice. I've never had a problem with the device.

5 years ago

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Margaret Hitchcock, TX

When we went to activate the device, we were on hold for over 35 minutes. The device is very convenient.

5 years ago

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Marilyn S Lake Charles, LA

The device is big but not heavy. It's not very pretty either to wear. The plastic on the wrist watch hurts too bad, and is very irritating.

5 years ago

Reply from Medical Guardian

Marilyn, thank you for your review. We appreciate the feedback! With regards to your wristband, you may have success with changing out the band if you take it to a watch repair shop. Please don't hesitate to reach back out with any other needs!

Apr. 17th, 2019

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Jancie Miltona, MN

I think the price for the service is a little bit high. Other than that, everything works great.

5 years ago

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Marion Lenoir City, TN

The device is a great quality. I used it a week ago and they came through very clear and fast.

5 years ago

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Myra And William Bardstown, KY

I like the bracelet because I can take it in the shower and not have to take it off everyday.

5 years ago