Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Very good service. The lady explained wverything clearly and was accurate.
One of the best units I have ever tried and was very pleased with. Keep up the great work.
Ordered my unit online, shipped quickly and received it within a few days. Setup was easy with the help of a very professional rep. Called recently to do the recommended monthly check and again the operator was very courteous and professional.. Highly recommended.
My dad has had Medical Guardian for over a month and we are so thankful how easy and simple it is to use. I ordered it for him but he set it up and only has used it once so far (not an emergency, they just called me...he was just dizzy and I live 2 miles away). Makes me feel good he wears it on his wrist 24/7
waiting for money 2 didnt work very disapointed
After my husband died, my children were worried about me being alone. I have no health issues, but they still worried. I decided if I have the medic alert , that might help them stop worrying. It has helped. It works great and response is very quick. I got the one with GPS (because I like to travel) and fall alert. That way, no matter where I go, someone will know if I fall or anything else happens. I have accidentally set off the alarm several times (when eating, if I lean forward, it hits the TV tray and sets the alarm), and they always call me and check if I am ok. If I say yes, they cancel the alert, if they couldn't reach me, they call for help. I now put my alert necklace on the TV tray while eating and put it back on after I finish eating. It is everything I expected it to be and my family feels much better about me being alone.
very easy set up. i would given a 10 but the wait time to speak to a human to activate the device was over 10 minutes. the unit worked the first time we tested it, the response to the test emergency was quick and the audible was excellent from the speaker.
The chip on the lanyard is not located in the center but on the side. It has either a nylon thread sticking out, which scratches my neck to the point of breaking my skin, or the material is not right. The lanyard hangs down so low that when I reached for a pan from a back burner, I got a call. The same happened when I reached over my sink to reach something from the counter behind it. What irritates me is the flashing that shines right through a heavy cotton blouse. I can't have something going off so often when I'm with friends or singing in the choir. I was told it would hold a charge for 36 hours. It went to orange before that. I called to tell about thje lanyard, etc. and was told to take it off and put something of my own on it. The irtritation to my neck and the bright flashing are not acceptable. I would not recommend this product to anyone with what I had from this product in two days.. .
After speaking with Customer Support TONI, She is excellent, answering all questions, willing to review information, supplying suggestions, and the BEST. Keep her onboard!!!!!
It was easy and the man was very helpful answering all my questions
My new Medical Guardian arrived on time. The system was exactly as described by phone. I am pleased with all my interactions with your company.
your folks made it easy and simple to install the device, I appreciate that!
I returned the system and have been waiting for refund
The first representative I talked to had the address wrong in the client and billing fields. The second person guaranteed me she would fix it. She only fixed the client field. The third person finally got it right. The first person I talked to told me I could use the device outside my home. That was also wrong with the plan I had chosen. You need to improve your customer services. The customer service person I talked to when I activated the devices was knowledgeable and pleasant.
Cindy Kracus Flohre Sales people didn't explain in depth should have been given contract first before purchase. Will probably return it for a refund
From Sales to Delivery/Installation the team used active listening skills and great communications. Many thanks.
The representative was extremely helpful and knowledgeable. He explained everything thoroughly and was courteous and engaging, answered all questions.
Tim was the customer support person assisting with obtaining the Home Medical Guardian. He was very helpful and answers many questions. We are excited to receive the equipment and start using it. I know it will provide peace of mind for myself and the family. Thank you.
I was told this would be delivered to me on June 17th and according to the shipping track it is to be delivered on June 20. Still waiting
Everyone was kind and patient with me and answered all questions to my satisfaction
My son is the one who pick your products. I fell and had hip surgery. The sad part was it took me over 2 hours to get to my phone to call for help. I am ever so great full for my son stepping up for me and making sure I have help all the time.
Very happy. It got there quickly.
Forewarned. You will not be notified or advised or annual renewal being charged to your credit card or bank account.
Tim Ennis is the sales rep who helped me to seek t Medical Guardian. I made several phone calls to Tim and he followed up with me after my initial call. He was always very kind, very understanding and yet very professional. Thanks Tim!
I was helped by Rob D'Angelo after a very bad experience with Life Alert. I am the only family for my 94 year old grandmother who lives 6 hours away from me. Rob was extremely helpful and walked me through the entire process. THANK YOU!!!!
Product was shipped quickly. The customer service rep I spoke with via chat was very helpful, but he was a little pushy.
Ordering was easy and questions were answered. Billing and emergency contact info initially was not correct on the email I received but was easily corrected by customer service agent who was very professional.
The lockbox was programmed with the wrong combination. It was one digit off from the last four digits of the phone number, which will create confusion. I called customer support and was told that a replacement lockbox would be shipped asap. After a day and a half with no shipping confirmation, I called customer support. I was told that the lockbox would be shipped yesterday. I still have not received shipping confirmation.
Good experience with sales representative and activation process
Got tracking info. No house number for delivery. Called as soon as I saw it. Was promised Saturday delivery. The lady I talked to when I found the error said she was able to fix before product shipped. I checked on Saturday to see estimated delivery time. That was when I found out it would be Monday. I have Doctors appointment and scheduled obligations on Monday so will probably not be home. Tired of typing. That's two errors One more and I cancel. Not trusting you guys that much right now. Questioning if I'm in trouble your company will be there.
I'm very pleased with the entire process. My only complaint is I don't see myself wearing a White Watch, too feminine! If you could exchange mine for a black one that is larger it would be great the one I have nearly does not go around my wrist. Thanks
Very courteous, professional and informative. Great customer service and sales person.
My daughter has epilepsy and is having more and more seizures. I went on line and selected your Company. I call and ordered and the person that helped me was very knowledgeable about the product and knew exactly what would work for my Daughter. My Daughter was to the point of being scared to death if she was alone. She received it today and will have it up and going on Friday 5/12. Just the knowledge that even if she falls someone will be alerted to help her has changed the way she feels. She no longer is scared to be alone as she knows help will be there in a few minutes. So thank you for helping Her entire Family feel secure that help will be there if and when she needs it.
I called and ordered the home device for my mother who recently had heart valve repair surgery. It was great to speak with someone who knew the equipment and could answer my questions. I feel better knowing the device is installed in mom's home. I feel she is safe when she is by herself.
Got this for mom after she was found on the bathroom floor for 12 hours. She love the versatility of the product. Can take it with her wherever she goes local and now across country with ease and really feels safe if you have an elderly parent or parents and they are mobile, you need to invest in the guardian it's the best...
I have called a couple of times -accidentally - and the Responder has been very patient. I didn't realize that the responders voice comes over the modem or whatever that thing sitting in the charger is called. I am concerned since I keep mine by the front door to remind me to take it when I leave the house. If I fall back in my bedroom can the responder hear me?
My mother have four stage lung cancer . I needed to make sure she can get a hold of her family and emergence help Medical Guardian was great to talk too and their plans was prefect for us . She feel better now knowing she can get help !
The staff were very helpful. i first thought that medical Guardian would not meet our needs but after several conversations I decided that though I could not have everything we wanted, the Medical Guardian plan offered the best coverage
The battery only last for 4 hours. I work and I'm gone from the house from 4 A.M. until 2:30 P.M. so it doesn't help me that much. I use it around the house.
My order arrived in 4 days, directions were very Precise and easy to do.
Thank for listening to me and reminding me what I ordered your product in the first place.
Best experience ever being new to this community of the need for a medical alert! Each new thing is difficult to accept at my current age of 94. What I really liked was speaking to the 'same' person each phone call to the company. Thank you!
The activation of the medial guard was great the representative was great she aske me if I had any guestion and if I did she would be glad to answer them she was very nice
The ordering desk person was exceptional. She talked me thru all the options and I ordered and prepaid for a full year in advance. I purchased it for my mom in Florida. Unfortunately, she was reminded on a daily basis on how vulnerable she was and could not sleep. She returned it.. The product was fine, the service great.
Medical Guardian was prompt in responding to my inquiry, answered my questions fully and was patient when I was setting up/testing the base.
My base failed. I easily found the help telephone number. The technician was able to find a solution and the replacement unit arrived 3 days later. Thank you so much
Courteous, knowledgeable, informative. All my questions were answered. I felt secure that I made the best decision. Thank you.
I think the product was great, preformed as advertised. easy to use. good customer service. my only con. was the price, I am on a very limited budget , and before ordering this product, I had a service that I did not have to pay for, so I could not justify spending the amount that they charge each month. I am sure it would be a great deal if you had the money , but I just could not change from one I do not have to pay for, for one I had to pay for each mo.
Great customer service spoke with the representative and he was very polite and knowledgeable about the product and services. Answered all of my questions and concerns also!
From the minute I called Medical Guardian, the customer service was great. When I received my unit, the directions were so clear and the person I called to set up my unit was so nice and walked me right through it. I am very pleased with Medical Guardian and feel much safer with it in my house and wearing the pendant around my neck. Thanks for the great service!