Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Williams

It comforting to know they are there if ever needed and they have a lockbox for a key set up on the porch

6 years ago

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Verified Customer

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motivatorjb

I'd like to be able to wear the button without having to take the control unit with me and still maintain the GPS feature.

6 years ago

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Amy Platman

I have not used the panic button but have set it off by mistake. They are always there to make sure I am okay.

6 years ago

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Sarah Mason

Really cares for the consumer/ excellent customer service/ fast response time/ extremely helpful and friendly

6 years ago

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Patient: glenn

Rapid response we push the "call button". I don't speak well but the "tech" stays on line til make sure I'm ok.

6 years ago

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MaBell

I am still working. My husband has CHF and is home alone 5 days aw week. Easy to use... gives us peace of mind

6 years ago

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Anonymous

I read a really positives reviews and when I did try it for the first time it works perfectly, very responsive.

6 years ago

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Patrick Menard New Iberia, LA

I got it since it was convenient. I used because I fell and they took me to the hospital. They are accurate.

6 years ago

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Noland Winn Twin Falls, ID

I have only had to use it once and they certainly took care of the problem and got things working again.

6 years ago

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B.K. Houston, TX

We have used it 3 or 5 times this year. When we press the button to check if it's working their response is slow sometimes.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy to have been there for you (or your loved one) in the past year. Regarding response speed, after a button press, you should typically be connected with one of our operators in under 60 seconds in most circumstances. If that is not the case, we would like to look into your situation further. If further assistance is needed, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for the review!

Apr. 18th, 2018

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Charelene Stone Maricopa, AZ

So far everything is working alright. Every time we test it, even when we move to different places, it works well. It is pretty expensive though.

6 years ago

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Nancy Lanphere Burlington, WA

I saw it advertised and decided to get it. I wear it 24/7 and have it on me wherever I go. It's on me even when I sleep.

6 years ago

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Charlie Casper, WY

very dependable. The people who answer the call are very helpful and friendly. They are very prompt to answer

6 years ago

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Matt Guerrieri Adair, IA

A top ranked medical alert company with the largest selection of products and a great customer service

6 years ago

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One Happy Customer Columbus, IN

Cost & availability when tested. We have not had s real emergency yet but are confident should we have one.

6 years ago

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JoAnne Griffin, GA

I haven't used it, but when I test it I get immediate response from a friendly person. Equipment has been excellent.

6 years ago

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Nancy New Braunfels, TX

It is so easy to use and when I had a question about my device it was answered quickly and courteously.

6 years ago

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Jill Logansport, IN

They are very prompt answering when using the device. They are very understanding and helpful when talking to them.

6 years ago

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Eva Duke Porter, TX

They have been great!! It hate that in have to use but it is wonderful for people who live alone with health problems.

6 years ago

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Linda K Stanley, NY

Easy and fast ordering of the system and simple 1,2,& 3 set-up could not have been smoother or faster..

6 years ago

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Mary S. Tampa, FL

They are right there almost immediately when you press your button! The people you deal with are so very nice & polite!

6 years ago

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Cindy Stevens Saint Paul, MN

I have no concerns about the device at all, it all seems to be working ok. Customer service is good and I'm satisfied with it.

6 years ago

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Sandra Harris Imperial, PA

I did the internet research before getting it. They are always responsive and the device seems to work well.

6 years ago

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Christine Moore Evansville, IN

My friend got it for me. I only used it once and they were right here when I pushed the button. It saved my life.

6 years ago

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Sylviane Robichaud Littleton, CO

The device is very simple. When we talk to them, they are always very courteous and get the answers to our questions very quickly.

6 years ago

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Phyllis Servidio

I've never had to use it, thank god. Every time I've had to call them, they have been great but the device is outdated, older'.

6 years ago

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Rose M Rice Farmington, PA

I saw some good reviews on it and decided to get it. We actually got it for my mom and it was all easy to set it up.

6 years ago

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Beatrice McKenney

I have seen ads for other "alert" systems that allow you call from wherever you are just using the necklace or bracelet.

6 years ago

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Maureen

timely the response on point, did not have to wait long, which was calming. thus eleminating the panic factor

6 years ago

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Carolyn A.

I've used them about 6 times and they stayed on phone until help arrived. No problems reaching them.

6 years ago

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Dolores

Whenever I accidently push the button I am contacted in a very timely manner to see if I need assistance.

6 years ago

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Ellie's Mamacita

Every time I test it, I'm always called immediately! I feel safe and blessed if t would truly need help.

6 years ago

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Viola

Makes me feel safe and not anxious about living on my own. Not limited on going anywhere in my apartment building.

6 years ago

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Mrs Georgette Sweet Quakertown, PA

I use the button once a month to make sure that its working. It takes several rings for them to take the call when I do that. Other than that, it works fine.

6 years ago

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Beverly Hopson Choctaw, OK

The button is too heavy to wear it at all. It also has a light that blinks, so it shows through the shirt or whatever I'm wearing.

6 years ago

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Verdonna Arnold Little Valley, NY

I had passed out, that was a long time ago. They always been there for me if I need them all I have to do is to press my button.

6 years ago

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Gloria Mann Shreveport, LA

I don't know what' is typical day. They do the job I guess, they always help me whenever I call them.

6 years ago

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Florence Carcamo San Pedro, CA

My daughter did. I've never used it. I test it once a month, twice it took four minutes, another time I was close to five minutes before they responded. I've never used it.

6 years ago

Reply from Medical Guardian

Hello Florence, we are sorry to hear about your experience with our Mobile Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot this issue. Thanks for your feedback.

Apr. 4th, 2018

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Nedra Carnes Harker Heights, TX

Well I seen it on TV and I thought it would be good for me. I have to use it 3 times. Good service, works fine.

6 years ago

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Marjorie Hogg Seattle, WA

I decided cause I researched. It is too large a button is too easily activated. They are only able to help as far as taking on a new job.

6 years ago

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Joseph Lewis Chester Springs, PA

My daughter picked this for me. It went off by accident one time and the response that I got was fantastic.

6 years ago

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Rose Perri Cleveland, OH

I got it because of the price. It works fine as far as I now and I always get a response when I call.

6 years ago

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Bernice Rasey Marysville, OH

We test the thing probably every evening and it works well. It's valuable in that it gives us peace of mind.

6 years ago

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Anonymous Moscow, ID

Fortunately I have not had to use it but I'm glad I have it just in case. They can get a hold of me if I ever need it.

6 years ago

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Mary Nanfito Omaha, NE

I saw an ad for them on TV, so I got it. I haven't had to use it yet, but I know it works fine. I do wish the service was cheaper...

6 years ago

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Mike

Fortunately, only needed to "test" so far. Always a quick and professional response from Medical Guardian.

6 years ago

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Shirley Tremmel Marshfield, WI

I love the security I feel but wish it were more comfortable. The necklace is rough and rubs my neck. Now I tuck the button in my bra instead

6 years ago

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Joan Jacobs La Jolla, CA

I signed up 2 years ago and I've only had to use it once. I have had no problems with it, it's very convenient.

6 years ago

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Anonymous Daytona Beach, FL

I have used the button several times and they've always responded quickly. Basically, I push the button and they come.

6 years ago

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Ava Rowe Detroit, MI

I needed it since I live alone and I had knee surgery on both of my knees. I just wear it around my neck. I really haven't had to use it, but overall I'm satisfied with it.

6 years ago