Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
I have the necklace thing like if I'm upstairs and fall in the bathroom. I'm severely crippled with arthritis, an amputee, and in a wheelchair and I'm alone a lot of the time. It stays on and works all the time, so I guess it's fine. Help is excellent and very nice.
I'm alone in Florida with no friends. Sales team told me the facts of the whole thing and so far service is great. Using it? Nothing to it. They've come through for me.
Have a necklace stand alone unit for my mom. Very easy to use. Fine service.
Just have the basic service. So far very satisfied, only thing I'm kinda not about about is one time I pushed the button and they said I called and I did not. I'm worried that they have no access to the house and my door could have been broken in. Equipment is easy to use just wish I could talk to EMTs before they show up.
I found Medical Guardian by just researching. The sales team is deceiving and the service is irritating and frustrating at times. Hate that I have to charge the thing.
Very good sales team. Very good service. Very good overall experience.
A family member first told me about Medical guardian and I decided to get the mobile and home alerts for my elderly parent who lives alone. Overall, the service has been excellent and customer service has been very helpful. The system is very easy to use and comforting knowing that help is only a phone call away.
We first learned about Medical Guardian through a publication that we got. We decided to purchase it because we are elderly and needed some extra security just in case anything happened. We have the emergency access button and have been very satisfied. The people are also very easy to talk to.
I discovered Medical Guardian while I was doing some online research. I purchased it for a loved who lives alone. He wears the pendant that is monitored. The portable service provides him with safety wherever he is in the country. Overall, the service and sales team have been good. I only wished that they would broaden the scope so it is tied with the local police.
I first found out about Medical Guardian when I was searching online. I have the basic plan and it has been fine for me. I decided to get the service for my love one after she had a stroke. I was originally talking with a different medical alert company, but had a bad experience with customer support. Medical Guardians customer service has been much better.
I first found out about Medical Guardian through a google search. I have the year service for GPS, possibly the Ultimate. I purchased it for someone because he is in bad health and he's alone during the day. It works exactly the way its supposed to work.
East set-up and excellent customer service.
I had this unit for a little over a year and had to use it 2 times, both times the response was awesome and help arrived in minutes. Great service, cost and service.
First learned about Medical Guardian through a search on the internet. I would describe my overall experience with Medical Guardian as fair. I don't use it very often but it has been good.
My grandmother saw a Medical Guardian commercial and told me about it. She lives alone and is afraid of falling so we bought it for her. She has the landline connection with the help button. The company has been awesome to work with, and the product is very easy to use. We would recommend the to anybody.
We heard about Medical Guardian on the internet and made a purchase a year ago. My husband had several falls so we decided to buy it. We have the GPS as well as the necklace here at home. So far we haven't had to use it, thank God, but it really gives us satisfaction of feeling safe. The experience with them overall has been very good.
I haven't used this, but it's there if I needed.
I love the GPS from Medical Guardian and that it's active when you are out of the home. We haven't used it yet, but I also like that you can improve the speaker, it's a separate unit depend it of what she wears. I bought this for my mom because I thought it would be help for her to have something to help her.
I use the home alert product with the button on the necklace. The sales rep was good - he explained everything in the beginning. When I first got it, it was very confusing and I was very anxious.
I purchased the bracelet from Medical Guardian from my mother because she broke her hip. So far we have had no problems and everything is great.
My older sister insisted that I should get some kind of equipment so I started searching through advertisements and then came across Medical Guardian and I ended up making and agreement to stay with them. So far I'd say 100 percent satisfied, I had a chance, I needed one time to use the service and got the ambulance and get me to the hospital if I didn't have Medical Guardian I probably wouldn't be alive today. The representatives have been very helpful to me, gave me plenty of time, answered all of my question, get me through the, making sure that I was testing the thing around my neck and my watch. live alone, this is the reason I have this and my blood sugar for diabetes was 600, which is well above where it should be, so I quickly ran and got the little hand-speaker thing and they contacted me with the local hospital and they talked to me and I gave them what was my problem and before I get to explaining them and they had me in the ambulance, took me to the hospital and ended up in Intensive Care, if it wasn't for Medical Guardian working I probably wouldn't be here.
Medical Guardian has been just fine. I like it except for the necklace. I don't like it, it's ugly it bothers my neck. So far I would probably rate them a nine because of the necklace. I haven't had to contact them for anything other than make sure that still works.
I have MS and I live alone, so I use the medic alert. The service and my experience with Medical Guardian has been just fine, although I wish I would get a statement its charge to my credit card but would still like to get a statement to know when is gonna be taken out.
I saw this product on TV. We decided to buy the Premium Guardian for my protection. I haven't had to use it yet, but I know how to if something does go wrong. I would give them a 10.
I came across Medical Guardian while searching online for a medical alert system for my mother. We went with the premium guardian. It is pretty easy to use and understand, which is why we bought it. Medical Guardian was really easy to work with. I give them an 8. We haven't had to use the equipment yet so I don't know its full functionality. But so far I am impressed.
My dad lives alone and I have always worried about him falling and not being able to get to the phone for help. I was doing research on google to find the best medical alert system when I came across Medical Guardian. We ended up purchasing the Emergency Help Button. So far we are very pleased. It gives both of us peace of mind that someone is always a button-press away. We haven't used the system yet, but they have been great to work with. I give them a 10 out of 10.
My son was concerned about me falling because my husband passed away and I live alone. I've been pleased with the equipment so far. I wear my wristband all the time. I did have one accident where I bumped it and the Medical Guardian reps where very nice when they called. I'd give Medical Guardian a 10 and recommend it to my friends.
I found Medical Guardian through a Google search. My mom fell and was alone so we decided we needed to get something for her. She has the Medical Guardian necklace and base unit so that if she falls, she can call for help. My experience with the sales representatives was good and the equipment has been fine.
I found Medical Guardian online. I will be 85 in December and live alone, so I felt that I should have it for my safety. So far, my satisfaction with Medical Guardian is 100 percent. The sales representatives answered all of my questions and I have had no problem with the equipment. I have nothing but good things to say about Medical Guardian. I've gotten immediate responses from them. Fortunately, I have not had to use it in an emergency yet. I would highly recommend Medical Guardian to anyone.
My son and daughter-in-law first told me about Medical Guardian and thought I should have it. I am very pleased with the equipment. One time, I was sitting back in my chair and must have somehow pressed it. I had my cell phone in my hand and it rang. It was a lady from Medical Guardian asking if I was okay. Luckily I haven't actually had to use it yet. I'd give Medical Guardian a 10, I really would.
I heard about Medical Guardian on TV. So far, I am very satisfied with Medical Guardian. The equipment is very easy to use.
My daughter told me about Medical Guardian because I live alone and sometimes fall and cannot get up. Before I had Medical Guardian, I fell and luckily someone came by and found me and took me to the hospital. Since I've had Medical Guardian, I have pushed twice and the equipment worked fine. I like that I can take it with me anywhere but do not have to take it with me if I don't want.
My wife had one and she wanted me to have one. So I bought it mostly just to please her. It works. I used it one time when I bumped into a concrete wall with my car and I just called a tow truck. I'm impressed with it. It's a good thing, anywhere a cell phone works it works. I didn't know what I was doing when I set it up I just charged it up and hung it on me and it worked perfectly that one time when I was far away from home and someone came right away. You don't have to learn anything you just charge it up and hang it on. It works, that's all.
I bought the wireless one, the necklace that she could wear out of the house. Overall, satisfied with service.
I purchased the GPS one. Very satisfied so far.
It's been good so far they were very helpful. I think that there are some limitations and there is only one speaker system and she might not be able to use the alert in the house. One thing that I think might be good is if they actually talk with their device on or have like the ability to talk into their device as suppose to having a speaker in the house, so have it like on her wrist. Is there a feature where they can talk into their wrist bracelet or necklace?
I ordered the pendant and the watch that goes around your neck like a GPS because my husband passed away and I live alone. I think it's fine, I am just going to cancel the GPS when it comes. I don't want it yet. Everything's been fine the only complaint I have is that it takes a long time to answer when you push the button, but everything is fine.
It was good. I actually looked online and compared all of them and I can tell you if I push the button somebody answers. I was satisfied, everything was fine.
I've been very happy with it. I got it for my mom after she fell, she has the pendant and the GPS. Everything was very good and easy. We do have one problem though
We just ended it because it's been six months after my mother's surgery. They made it very easy, and they were very accommodating and the sales rep did a great job, it was all good.
I purchased the basic service because my mother is getting old. The setup was straightforward. We haven't had to use it yet, but so far I would give it a 9/10.
My husband found Medical Guardian purchased the service for me because I broke both of my wrists. He said that the representatives were very nice to work with. We got the necklace that you just touch it if you fall or whatever. It has been absolutely great to have.
Everything has been good so far. We haven't had any problems at all. I would give it a 9 out of 10.
I have the little box when you fall and can't get up. I've been very happy with it so far. The only time I have had to use it was to test it. I hope I don't have to use it in an emergency.
I found Medical Guarding through internet research and think the service was pretty good. I don't even remember what the service was, but I know it was easy to start using and set up.
I found Medical Guardian on the internet and signed up because my mother was alone, and she is eighty eight years old. The experience with sales reps and in general has been very good.
I am not very satisfied with the service. I paid for a whole year, and I don't know when it stops. Using it wasn't all that difficult. When I leave home I sometimes forget to put the device on the charger so it dies. Sometimes I forget to take it with me altogether. I give it a 4.
Saw Medical Guardian in one of the magazines. It's been good, simple and easy to use.
I actually thought I was ordering from Medical Alert and I got this instead. It must have been our odd. Simple to use. Always call real quick.
My daughter had another company and I did not like it. I am home alone and am 67 years old so that is why, for my own safety my daughter had it before but she died. It is very easy to use, plugged it in and that is it. I guess I am just very happy with the service, the customer service, the sales and I am very happy.