Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Art Puyallup, WA

When we do our monthly check, they always answer promptly. If we have any questions, they've answered them.

5 years ago

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Verified Customer

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Mary Blacksburg, VA

We were very satisfied with the customer service when we were trying the system out when we first got it.

5 years ago

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Verified Customer

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Norman

The customer service has been very courteous and quick when I call for any information. The device is very easy to use.

5 years ago

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Verified Customer

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Danuta kataneksza North Port, FL

They are dependable , very accurate and trustworthy, friendly and always there if you need anything, thank you

5 years ago

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Anonymous Clearfield, PA

I live alone, and I fall sometimes but they come on immediately, it's very helpful. They are pretty good at handling things, it's very convenient.

5 years ago

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Verified Customer

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Larry Niles, MI

It's pokey and their response is terrible. I used it in Rockville, Indiana and it took about 10 minutes to get any response. I could have been dead by then.

5 years ago

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Verified Customer

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Anonymous Toledo, IA

I wish you could talk into the necklace, that would be more helpful. Right now, I can just push a button on the necklace and get helped.

5 years ago

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Anonymous Albany, OR

The company is quick and organized. Accidentally hit the button a couple of times and immediately I got a response.

5 years ago

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Verified Customer

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Lynda L Lewisburg, TN

Customer service is nice, but I tried to get a hold of them all night and didn't get a great response.

5 years ago

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Anonymous Archbold, OH

I agreed to purchase a medical device, however the customer sales representative seemed to not be entirely truthful when I was ordering the device.

5 years ago

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Verified Customer

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Jodi Saint Paul, MN

Great reaction time when the button was activated. All items arrived quickly. Great customer service.

5 years ago

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Marylin Kingwood, WV

When I called them, they could help with everything and the set up and it was great. Their customer service is great.

5 years ago

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Verified Customer

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Eugene Nashville, TN

The customer service always answer the call. Every time it goes off they answer it really fast afterwards.

5 years ago

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Verified Customer

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Martha Lakeport, CA

They have been very courteous and real quick in response to what my needs were and I appreciate that.

5 years ago

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Joan Dallas, TX

I can always get an answer on the phone very easily and the customer service knows what they're talking about. The device is a bit combersome though.

5 years ago

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Anonymous Whitmire, SC

They've been very responsive to the questions that we've had about the product in getting it set up.

5 years ago

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Carolyn Tampa, FL

I enjoyed that they called me a couple of times because I hadn't used it to make sure that it was still working.

5 years ago

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Verified Customer

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Jean Belle Vernon, PA

We've had it for about a month and have done the self-test twice. They responded quickly to the tests.

5 years ago

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Verified Customer

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Ronnie Highland Park, MI

It works well, and it goes out of the United States. It's excellent and I love their customer support.

5 years ago

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Anonymous Wellsville, PA

The system I had before would cause the alarm to go off as soon as anything touched the device, but I don't have that problem now.

5 years ago

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Verified Customer

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Barbara

Medical Guardian takes good care of its customers. We've tested it several times and it works wonderfully.

5 years ago

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Nick Richmond, TX

Everything has ran smoothly so far with Medical Guardian. Everything does what they said it would do.

5 years ago

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Verified Customer

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Sharon Jacksonville, NC

Customer service was very helpful when I had to set up the device. Medical Guardian does a wonderful job.

5 years ago

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Verified Customer

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James

The medical alert device is one of the least expensive devices out there. It is also very easy to operate.

5 years ago

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Verified Customer

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Nelma Lake Charles, LA

I am very satisfied with Medical Guardian. I keep the necklace on the whole day, and it feels comfortable.

5 years ago

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Verified Customer

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Linda F. St Louis, MO

There is an immediate response with Medical Guardian. They respond right away when there is a fall detected.

5 years ago

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Verified Customer

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Donna Minot, ND

Medical Guardian 's alert device has already saved my life once. I am very happy with their service.

5 years ago

Reply from Medical Guardian

Donna, we're happy to have been there for your in your time of need!

Oct. 23rd, 2018

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Verified Customer

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Robert Pasadena, CA

The watch is comfortable and easy to use. The cost of the service was cheaper than other companies out there.

5 years ago

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Verified Customer

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Karen Lewisburg, WV

The device has a conveniently long battery life. I like how it has phone coverage, and is offered at a good price.

5 years ago

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Verified Customer

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Pamela K Macclenny, FL

Customer service was very fast and seemed very concerned when we pressed the call for help. They are reliable.

5 years ago

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Verified Customer

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Rebecca Fairhope, AL

Medical Guardian was very efficient and helpful when I needed help. They were concerned for my well being.

5 years ago

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Roberta Branson, MO

Price was cheaper than what I was paying for my last medical alert device.The only problem I had with them is they don't check their service.

5 years ago

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Verified Customer

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Serena J. Jacksonville, FL

Tested the device by setting off the alarm, and immediately we got a response from customer service.

5 years ago

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Arnold Sarasota, FL

The only thing I am not happy with is the amount of time it took for us to get a response from somebody.

5 years ago

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Ruth Fayetteville, NY

Accidentally set off the alarm but there was an immediate response. I was happy with the response time.

5 years ago

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W

If you are concerned for a love one, this will give your family peace of mind. It's an excellent service.

5 years ago

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Connie

Everybody I have talked to has been really nice, and I like just knowing that I can get ahold of somebody.

5 years ago

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Anonymous

It's helpful for me, I live alone and it helps me to know that I've got it right there when I need it.

5 years ago

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Anonymous

I have a monitor that I can press the button on and they'll answer. They'll ask if it is an emergency or a test.

5 years ago

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Rosie Porter, TX

I fell, and we used it and within 30 minutes someone was there to help me. It works quickly, they are very prompt.

5 years ago

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Verified Customer

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Michael Steeleville, IL

It was easy to install, it works, and it's cheap. It's simple to get ahold of someone, it works very well.

5 years ago

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Verified Customer

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Vincent Fresno, CA

I don't like the band because it makes my arms sweat. I'm also afraid that I'm going to bump into something and set it off.

5 years ago

Reply from Medical Guardian

Vincent, thank you for your review. We have several device options available and may have a product better suited to meet your needs. So we can better address your needs, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to discuss your device options. Thanks again for reaching out and we hope you have a lovely day!

Oct. 22nd, 2018

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Verified Customer

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Anonymous Little Chute, WI

The people were very friendly and patient when I called. But, I do wish there was a different band for the wrist.

5 years ago

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Jean Blue Springs, MO

The service is easy to use. Customer support seems very concerned for me and they try their best to help me understand.

5 years ago

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Anonymous Temperance, MI

Being hearing impaired, I have trouble hearing the device and getting service. I called to ask for help, but they never got back to me.

5 years ago

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Mildred

I've had a positive experience with Medical Guardian. The service works, and customer support is always very polite.

5 years ago

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Kyra San Andreas, CA

The wrist device came off while I was shopping, and I couldn't find it again. Customer service was pretty good when I used it.

5 years ago

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Shirley Peoria, IL

Customer service is very kind and understanding. They answer all of my questions. The device is easy to use.

5 years ago

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Rodger T Austin, TX

Medical Guardian is reliable and trustworthy. They do what they say they are going to do. It is a good company.

5 years ago

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Verified Customer

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Anonymous Woodville, TX

Customer service is very active and quick on their response. They sent out an ambulance when I couldn't get up.

5 years ago