Medical Guardian

I thought this was a good system until yesterday when I took a great fall flat out on the pavement in the road. Hit my head, hands, elbows, knees...all scraped up. But the MG did not go off. I went back to the house and pushed the MG button, but NO ONE ANSWERED FOR 10 MINUTES! The rep asked questions and said a manager would call. No call. So....my MG did not work to ask if I was all right, and they did not follow up.

My mother used this service for about 3.5 yrs She only used the device 1 x to seek assist after a fall .The equipment was easy to set up and worked well . My issue with them is there failure to return her money following her death on Feb 11,2021 .She had paid for 3 months service on Jan 12 and I reported her death on Feb 15 th and returned their equipment and they received it by Feb 20 They refunded $2.19 and today I was told they kept the remaining $50 to restock her returned equipmentIm sorry but that seems ridiculous

I did a lot of research before I decided to go with Medical Guardian. Medical Guardian has a lot of positive reviews. Their customers seem happy with the service they provide.

I purchased the Medical Guardian (MG) Active Guardian with fall detection for my now 92 year-old mother who lives independently (but with close support). She is remarkably fit, mentally, physically and spiritually, for an octogenarian survivor of polio. Nevertheless, last fall after a short respiratory illness, we (mom, my wife and I) decided that she was a fall risk and that a medical monitoring system would provide all of us with a sense of security. I did my homework and chose MG with the Active Guardian option and fall detection to provide mom the freedom to take short walks with her Rollator Walker and to get her mail. Except for an initial blip with the free lock box, which would not unlock, the equipment arrived on time. The equipment is attractive and setup was easy. Everyone at Medical Guardian was helpful and friendly. Initially, MG's response was excellent. Several times mom accidently activated the device's fall detection feature and the MG staff responded quickly and courteously. Periodic monthly checks resulted in the same quick response. Unfortunately, we grew complacent in our confidence that MG was there. As it turns out, it wasn't. A week ago, mom suffered an out of left field, life threatening allergic reaction to some flowers brought to her by a caring friend. She used her rescue inhaler (a precaution due to her polio) activated her unit properly (press followed by vibration), but no one answered. Luckily her rescue breather kicked in, but she was severely shaken by the lack of response. Later she was able to contact MG, but their response was unsatisfactory. A few days later, she tested the device and northing happened, the unit completely failed to make a connection. We called MG and a customer service representative took us through a reset procedure after which we were told that the unit was functioning properly with excellent battery and signal strength. The only reason given for failure was a possible interruption in local cell service. I was initially inclined to accept this excuse, but knew that that MG functions on AT&T's very reliable cellular network, and so only once. Because mom's confidence in the MG service was shaken, I suggested that she test the system more often than the suggested once a month, but especially when she is most vulnerable to a fall--just before she goes out for her daily walk to retrieve her mail. AS A RESULT OF THESE TESTS WE ASSESS THE MEDICAL GUARDIAN ACTIVE GUARDIAN WITH FALL MONITORING SERVICE TO BE ENTIRELY UNRELIABLE. This morning has been the third time in a week that my mother has tried to activate her MG unit without it making a connection. Now she refuses to wear it and I don't blame her. I am realistic about technology, especially when there is a human element involved. Nothing works 100% of the time, but the MG service failed miserably during my mother's first crisis (if her rescue breather had not worked, she would be dead with all that that entails) and has failed consistently in subsequent follow up tests. I now wonder whether this is a recent or chronic problem. There is no way to know. I paid for the entire year in advance, but will be returning the unit and asking for a refund. I trust that MG will respond quickly to my request as I am in no mood to quibble. MG was supposed to be the best service with state of the art equipment. It has failed my mom miserably. And now I have to begin the frustrating process of finding an alternative service.

After researching quite a few companies and reading customer feedback I found your company to be rated very high. Adam was amazing and I appreciated his patience, information and ordering expertise.

Everyone was very friendly. Set up was easy, a bit too easy. Called and signed up for my mom. Got device quickly. Set up went smoothly. Two days after set up, pushed the button and nothing. It was a holiday weekend so had to wait until Monday to call. They said device wasn't charged but it had been on the charger all day and night. So they were going to send us a new charger. Never got it. Called back a week later. There was a glitch in the system and the charger order never went through. Now we are sending you a new charger. Got the new charger, set it up and charged device. Still wouldn't work. Called customer service. Oh well, your area doesn't have a consistent cell phone signal (which I believe but they couldn't have checked that when I called to sign up?). Send it back and we'll refund your money. Sent it back. Still waiting on the refund. But everyone was friendly.

Very Good company. The customer service dept. and the sales dept. are customer friendly and ready to serve their customers to make your experience with Medical Guardian is one that you will tell others about.

Best products and value, the customer service Brian provided was absolutely amazing and he was very helpful and caring. He made the set up process quick, personal and effortless!!

I signed up for the service for my elderly mother. I paid for a full year ahead of time. They do not make it clear the "FREE" equipment is not actually "FREE" it is only a loaner. The unit they shipped was used and had what appeared to be old food and other things on it. The power cord was dirty as if it had been behind someones dusty counter for years and the box was torn. Very disappointed. On a positive note, when I called customer service they apologized and stated we should never have been sent the unit. They are as of this review supposedly sending out a brand new unit. We will wait and see but my confidence level is very low at this point.

MADE IN AMERICA!!! I was referred by a friend who is very happy with hers and the cost. I also compared with other companies. The customer service gal was very helpful, no pressure, answered all my questions.