Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Sandra Monmouth, OR

All I have to do is push the button and I get help right away. Medical Guardian does what they are supposed to do.

5 years ago

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Verified Customer

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Billi Salt Lake City, UT

The bracelet is very easy to wear, and it is comfortable. Medical Guardian has great customer support.

5 years ago

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Verified Customer

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Willie And Brenda Huntsville, AL

Customer service is very quick with their responses. They speak very clearly so that I can understand them.

5 years ago

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Verified Customer

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Catherine Clarence, NY

I did have a little trouble calling them one time to get my payments fixed and they seemed like they didn't have a lot of help.

5 years ago

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Verified Customer

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Maria Cottekill, NY

I had an accident and I had to use them. They came every time. Within minutes they were here. The device works perfect.

5 years ago

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Marie Stapleton

I have only had device for two months; it seems it requires recharging more frequently than I was initially told. Otherwise, service is good.

5 years ago

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Robert

I am very satisfied with the service provided. They answered right away when I fell and needed help.

5 years ago

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Mark

I like to use it when I shower, so I'm glad that it's waterproof. It does take some time to get the call answered though.

5 years ago

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Verified Customer

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Mary

Medical Guardians customer service is very responsive. They are also knowledgeable and able to answer my questions.

5 years ago

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Sheila Millsaps Rockmart, GA

WE have only had a few months and have not used for emergency yet. Seem a little slow when answering test call.

5 years ago

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Verified Customer

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Robert Cincinnati, OH

I had one occasion where I had to use it, and they were very helpful. It's compact, and I'm hoping that it works well.

5 years ago

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Wilma Columbus, IN

When I've tested it, they've been right there and answered. You can use it in the shower, and it's very simple to use.

5 years ago

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Joe Robbinsville, NC

They were courteous and seem to care, I like the way they do business. They're very prompt and kind.

5 years ago

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Cathy Grand Junction, CO

It was easy to set up. I like the fact I can wear it in the shower or outside and it will still function.

5 years ago

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Verified Customer

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Shirley Miller

Clasp weak and broke. Had to attach to chain. Speaker has to be with alarm button. Don't like watch because it kept coming apart.

5 years ago

Reply from Medical Guardian

Shirley, thank you for reaching out. We may have other device options that will better meet your needs. We can have a member of our Customer Care team reach out and discuss options with you. If you are interested in hearing more, simply reply directly to this message with some additional information to help us locate your account. Any information provided in your response will not be posted publicly. If you provide us with the device user's name (if different) address, and primary phone number we will be in touch. Have a great day!

Sep. 5th, 2018

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Verified Customer

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Anonymous

Very pleased with with the product. Gives me sense if security when alone and enables me to do everyday things I enjoy

5 years ago

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Verified Customer

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Willie Sagle, ID

I got this device for my mom. She hasn't had to use it yet, but the equipment was tested and worked well.

5 years ago

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Mary

When my alarm went off, someone was there to make sure I was okay right away. I feel very safe having it.

5 years ago

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Verified Customer

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Patricia

I wear the device everyday and beside my bed at night. I think the device is a little awkward because it's in two pieces.

5 years ago

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Verified Customer

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Nina Memphis, TN

I like that with Medical Guardian I can be monitored anywhere I go. The one time I used it the response was fast and I really appreciate it.

5 years ago

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Verified Customer

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Lisa Elverta, CA

My mom said that it's ugly. But it works great and does its job. When I called customer service they called me back so that's good.

5 years ago

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Shirley New York, NY

It was very easy to set up the service. It's easy to carry, not too heavy and goes right in your hand.

5 years ago

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Marie

They always seem to answer clearly, concisely and are very helpful. It's dependable and easy to set up.

5 years ago

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Jan Las Vegas, NV

They were very prompt. I got my answer quickly. They're really really quick about it and I appreciated it.

5 years ago

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Verified Customer

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Priscilla Ballew

Since I haven't had to use your service, I can't give it the highest rating. I'm basing my review on the reviews I read online.

5 years ago

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Verified Customer

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Chris Munns

Only had MG for 2 months. I paid for a year and told rep that I would prefer to be billed just before end of year.

5 years ago

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Rolando

They send the thing in the mail and you're good to go within like 5-6 days. It's simple for people who are old.

5 years ago

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Alice

There's quite a length of time on the phone calls, but they've been responsive and send replacements.

5 years ago

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Barbara

The only issue I have is the unnecessary calls that are required. It did what it was supposed to do, but it is a little pricey.

5 years ago

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Sheri

They explain the products very well and when I called to activate the device they were very helpful.

5 years ago

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Dorothy Memphis, TN

Whenever I need some assistance or I have a question they are always available to answer me in whatever way I need it.

5 years ago

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Lona Mountain Home, ID

It was easy to set up and and test and everything so it turned out to be exactly what we're looking for.

5 years ago

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Barbara Findlay, OH

I've only had to talk to customer service when I set it up and they were wonderful. They walked me through it.

5 years ago

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Mary

They were really fast getting the getting the device here and walked me through it and everything. It was pretty easy.

5 years ago

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Sandra Kalus

Luckily I haven't had an emergency, but when I do monthly tests, the response has been swift and that's very reassuring.

5 years ago

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Holliday Taretha Kansas City, KS

I fall a lot in the tub, so I got Medical Guardian. Whenever I need to call them for help, they come right away.

5 years ago

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Susan

Whenever I have questions, or need devices replaced, the customer service at Medical Guardian is always very responsive to my requests.

5 years ago

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Carol

Customer support is very kind and helpful. I really like how lightweight the medical alert device is.

5 years ago

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Maryann

I had a billing issue, but they solved my problem quickly. They were very nice about my issue as well.

5 years ago

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Romelia

I'm a little aggravated with how the speaker system is separate, because it's a higher priced subscription. It's heavy and hard to carry around.

5 years ago

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Anonymous

Customer support at Medical Guardian is very responsive. When I had a problem with my device, they quickly replaced it for me.

5 years ago

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Verified Customer

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Ann

I think their customer support is very professional. I wear the bracelet every day because I'm alone.

5 years ago

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Barbara Burks-Hauss. Bakersfield, CA

Thankfully, I haven't had to use my system. I gave you four star because I'm sure if need to use system it will work really well

5 years ago

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Carol Patterson Waynesburg, PA

People who answer calls are friendly, efficient and helpful. Unit stays charged for a decent amount of time.

5 years ago

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Anonymous

They are very responsible and knowledgeable. I think it's great, but it needs to be a little louder.

5 years ago

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Anonymous

They answer our questions and are pretty efficient. It's very easy to use and it's been working so far.

5 years ago

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Heman & Felice Witmer

They helped us get the device set up, they did a nice job in walking us through it. It fits nicely.

5 years ago

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Verified Customer

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Patricia Myers

Sometimes people do not understand what you say when you tell them you were just testing it and they keep asking if it's an emergency.

5 years ago

Reply from Medical Guardian

Patrica, thank you for the feedback. As a protocol, our operators are required to ask customers to repeat if they are just testing their device. This is done to ensure that we don't mishear and not send help in a situation where it is actually needed. Please feel free to reply directly to this message if you have any other questions about your device or our services. Have a great day!

Jul. 4th, 2018

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Verified Customer

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Jerry Thompson

I know it works because a little girl pushed the button and they called me. I think it's pretty efficient.

5 years ago

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Grant Earl Collard

They seem to have good customer support, and it works fine. It has all the features I need at a good price.

5 years ago