Name: Medical Guardian
Rating: 4.4

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Anonymous

There are some flaws with the ability of the patient to control the device. Sometimes it is inconvenient to wear it as it can get you into trouble.

5 years ago

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Shirley Yocom Hazelwood, MO

Getting it set up was quick, and the people were very capable and cordial. So far, we've been completely satisfied.

5 years ago

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M.A. Crawfordville, FL

I can get someone almost immediately on the receiver. I can take it anywhere with me because it has GPS.

5 years ago

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Shirley Neagle Campbellsville, KY

They are always prompt, it's waterproof, and there's nothing bad to say about it. It's not too big or too small.

5 years ago

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Shirley Conner Sidon, MS

They've been very courteous, and they're very helpful and informative. They're very quick at answering the calls.

5 years ago

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Mary F. Loucks

The limited range of contact. I appear to be allergic to something inside or outside coating of wrist call button - can't wear for any length of time!

5 years ago

Reply from Medical Guardian

Mary, thank you for the review. Your Classic Guardian has a range of up to 1300 feet, one of the longest in the industry for a home based unit. Even if you are out of speaking range of the unit, if our operators are unable to hear you for any reason, we will assume an emergency is taking place and proceed accordingly. Alternatively, we also have mobile based units that may better meet your needs if you remain fairly active. We will be in touch about your unit and your wristband to see if we can find a solution that meets your needs. Have a great day!

Jul. 5th, 2018

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Betty Holcomb

I was wearing the bracelet and apparently I hit it and it went off. I should be wearing the necklace but am afraid that it will go off when I'm working in the yard.

5 years ago

Reply from Medical Guardian

Betty, thank you for the feedback. Generally speaking, false alarms can be minimized if you are wearing your neck pendant at chest length. Wearing it lower may sometimes cause it to swing around and lead to false alarms. If you need more specific help with these false alarms, please reply to this message with your phone number and address so we can locate your account and give you a call. Any information shared in your response will not be posted publicly. Have a nice day!

Jul. 5th, 2018

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Sandra Darrow Baltimore, MD

It works and is inexpensive. I'm by myself and in case I fall I keep testing it. It's a good company.

5 years ago

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Anonymous

I researched all the companies I could find online and information online about them and chose this company. We haven't really had to use it that often, thank goodness.

5 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you have not had to actually make use of our services as of yet, but hope that we offer you and your loved ones additional peace of mind. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Jun. 28th, 2018

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Cheryl Schroeder Florissant, MO

I use customer support to check with them once a month to make sure that it's working. I looked up several companies and this one was the best.

5 years ago

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Arlene Greer

Somebody recommended it and the price was right for me. When I had to reset it, they were very nice. I wear around my neck.

5 years ago

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Richard Lootens Seattle, WA

I decided to get Medical Guardian for it's economical price. Fortunately we've never had the opportunity to use it.

5 years ago

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Yvonne Steele Owings Mills, MD

Whenever w call they've been able to answer ay questions. It's very good for inside of our home, but not so much for outside of it.

5 years ago

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Joyce F Campbell Hartland, WI

It was more reasonable than others. I keep with me most of the day then I take it off. I've never used them. The price is very economical, very price wise.

5 years ago

Reply from Medical Guardian

Joyce, thank you for the kind review. We're happy to hear that you've never needed to make use of our services. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

May. 30th, 2018

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Frances Taylor

I did research and they had the best reviews. I bought it for my moher. It's easy to use and it was simple to setup.

5 years ago

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Patricia Frahm

I researched medical devices and the best reviews. I've never had to use it, but it works excellent.

5 years ago

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Anonymous

I've never used it, but I wear it everyday. I get a monthly call to check in and so far I've had an excellent results.

5 years ago

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Gus Mueller

It was rated very highly. I've haven't used it, but they've been good to me. This medical device is very very good to have.

5 years ago

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Anita Lynn

Fortunately I really never used it. The couple times I've tested it the response has been very prompt.

5 years ago

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Betty Unold Franklin, WI

I have it with me all the time and I have tested it a couple of times. The times I've done that it has been fairly satisfactory but we've had a couple of problems.

5 years ago

Reply from Medical Guardian

Betty, we're happy that your Mobile Guardian has provided you with satisfactory service overall. We hope that we have been able to resolve all of your previous issues, but please feel free to reply directly to this message if you have any other comments or concerns that you need to be addressed.

May. 24th, 2018

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Patricia Carpenter

I picked it because of the price, it's reasonable. Their customer support is great and the button is easy to use.

5 years ago

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Denise Deliz Cullman, AL

I like for it's price. Very economical for me. I haven't used, but I do test it once a month to make sure it work's out.

5 years ago

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Deloris Laughlin

I didn't like a big thing around my neck, I like it on my wrists, and I wear everyday. I just feel safe with it on

5 years ago

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Richard Bressler Ontonagon, MI

They are very quick to contact you. Very responsive. I do feel that it's too expensive. They give you peace of mind, but I personally find the whole thing expensive.

5 years ago

Reply from Medical Guardian

Richard, thank you for the review. We are happy to offer you additional peace of mind as you go throughout your day. We may not be the cheapest option available, but believe that we offer quality products and service at a reasonable price. Please feel free to reach back out, you can reply directly to this message if you have any additional comments or questions. Have a great day!

May. 18th, 2018

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Maria Luisa Del Rio Miami, FL

I just saw an ad for them and decided to give it a try. I got it for my aunt and I'd say it works just fine.

5 years ago

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Lucy Hall Hillsville, VA

I checked on the internet and went with them. During the initial set up customer service was really good.

5 years ago

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Shirley Moore Kings Park, NY

I got it because of my doctor. I wear it when nobody is around. It's very easy and convenient to use.

5 years ago

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Frances Fontenot Frankston, TX

There was a time when I fell at my backyard, I pushed the button, they called my neighbor and the paramedics. I feel safer with it.

5 years ago

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Sandra Doyle

Medical Guardian is economical, I got it for the price. I wear it all day and I'm satisfied with it. It's dependable.

5 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We're happy that your overall experience with Medical Guardian has been a positive one. With regards to calling in recently, we have been experiencing high call volume as of late. We have moved to address this issue and you should see a better response if you need to call in again in the future. Feel free to reach back out with any questions or concerns. Have a great day!

Mar. 19th, 2018

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Anonymous

Major advantage is the gps component. Was a disadvantage when billing. Was billed for an entire year without being apprised in conversation.

5 years ago

Reply from Medical Guardian

We're happy to be able to provide you and your loved ones with a greater sense of safety throughout your day. With regards to the wristband that came with your unit, feel free to change out the band if you so wish. Some customers have had success taking their bands to a watch repair shop to change the band out. Feel free to reply directly to this message if you have any other questions or concerns. Have a great day!

Mar. 19th, 2018

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Joan Kelly

The person that uses it hasn't had to push the button, but every time we test it they respond right away.

5 years ago

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Robert Hastings

I've never had to use it, but I've talked to customer service twice and everything was okay. Just that they don't call you like once a month to make sure the device is working, but I guess if I was in trouble it would work.

5 years ago

Reply from Medical Guardian

Robert, thank you for the review. We appreciate your feedback. We do encourage all of our customers to do a self-test of their device once a month to ensure that everything is working as it should. This allows for testing to occur based on your own schedule. Please don't hesitate to reach back out if you have any other questions or concerns. Have a great weekend!

May. 11th, 2018

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Larry Ledvina Bettendorf, IA

My son did some research and he said it was rated the best, so that's why we took it. I never had to used it. I thought they were going to call me and test the machine, I guess I had to call them. We don't have it anymore, because now I hire somebody to stay with my husband when I'm not in home.

5 years ago

Reply from Medical Guardian

Thank you for the review. We're happy your husband never needed to make use of one of our devices! Don't hesitate to reach out if you or your husband ever need a medical alert device in the future.

May. 11th, 2018

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Linda Yount Louisville, KY

I saw in advertising on channel, that's how come I chose it, but they lied to me about the price and I had to cancel it because I'm a senior citizen and I'm on a fixed income and I thought it was going to be around $40 a month instead they're charging me $121 a month, they're taking it automatically out on my account.

5 years ago

Reply from Medical Guardian

Linda, we apologize for the confusion surrounding your billing. The larger price tag you are quoting is actually the amount charged for quarterly billing, not monthly. We do see that you recently called in to cancel out service and requested a return label. Once the unit is received, we will cancel out your account accordingly and provide you with a prorated refund for any unused service. Please don't hesitate to reach back out, you can even reply directly to this message, with any other questions or concerns. Have a great weekend!

May. 11th, 2018

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Jack Reppond Athens, TX

I haven't use it yet but it's comfortable and I use it every day. I like the GPS and charger it's easy.

5 years ago

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Alisa

They have been so caring and concerned whenever my mom has fallen. They have called me even when she said she was ok.

5 years ago

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Hilma Vanderwilt

Although I haven't needed the service, I like having the security of knowing that help is available if it's needed.

5 years ago

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flojo

Customer service was very helpful, knowledgeable and professional. We've had no issues with the machine at all.

5 years ago

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Charlotte Dietterich Beaverton, OR

I live alone but I still drive. It's comfortable to have it around when I'm out by myself. They call me to check on me once in a while and take care of me.

5 years ago

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Shirley Parker, CO

I never needed them but when I tested the pendent they always answered and were professional and courteous

5 years ago

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Lisa C. Hesperia, CA

pleasant when doing tests, option of having them call someone other than first responders, i.e. family or friend

5 years ago

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Daniel Wauseon, OH

Have needed to call for help multiple times because of falls. Emergency people here and gone in minutes!

5 years ago

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M. Aponte Pompano Beach, FL

They were there when we needed them. Mom had fallen and they had help to her very fast. Can't thank them enough.

5 years ago

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Jackie

I really like the "On The Go". It enables me to be protected outside the usual house/yard perimeter.

6 years ago

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White Buffalo

I have not yet had to use the service. Every time I've been in touch with them they've been courteous kind and they listen.

6 years ago

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Angela

They are very friendly and helpful. They have great customer service and are very prompt and knowledgeable

6 years ago

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Anonymous

I appreciate the ability to talk to a REAL person if I have a problem. I have recommended a new client to you.

6 years ago

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Cassie

Because it is very nice looking, it works like a charm, and it is there when I would need it ... always!!!

6 years ago

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Betty L Kennedy

Expensive! I have never had to really use it. When I press for a test, it seems too long for someone to respond. If i was really in trouble I would have a fit!!

6 years ago

Reply from Medical Guardian

Betty, thank you for your feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Reply directly to this message with the full name, address and phone number of the user of the device and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. We can also look at your pricing as well. Have a great day!

Apr. 27th, 2018

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Williams

It comforting to know they are there if ever needed and they have a lockbox for a key set up on the porch

6 years ago