Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Installing it was easy and the people on the phone were very professional. They walked me through the whole process. Everything has was excellent!
Most of my experience so far has been with the Sales Representative. She answered all my questions and spent time on the phone with me. She also followed up and was very prompt every time I asked her to call her back. I only had to speak with 1 person.
So far, I'm extremely satisfied them. They've offered a great service and it was really easy to set up. My wife and son didn't feel like leaving me here alone since I'm getting older, and up to this day, I haven't had a problem.
At my age, this type of service is needed. I think my experience with them has been very positive. The directions were very easy to follow. I'm just very satisfied with the service.
Their Customer Service representatives seemed to be really nice. I already had another service, similar to Medical Guardian, but it wasn't working right. This one is definitely a lot better.
Thank God I haven't had to use it yet, but I'm satisfied with the service. It was very easy to hook up, no problem at all. One thing I did like is that the system still kept working, even when the power went out.
After an online search, I came through with Medical Guardian. Considering my father had been falling without being able to get up, we decided to purchase it. The first thing I can say is that it was easy to sign up for, He actually had to use it once and they responded as expected. They were easy to talk to and understood what I needed. I'm not a mechanical person but I could actually set it up. It's that easy. My father loves it!
I'm very satisfied with Medical Guardian! I got it for a loved one and it's been a pretty good experience for him. The people I spoke with were outstanding as well. We've used it twice already, and we received Medical Assistance within about 7 minutes. To this day, it's been a very good service.
Customer Service was okay, they were helpful. The system was simple, all you have to do is follow the instructions. The only thing I don't like is the Necklace's cord. It's too heavy for me and it can be seen when you're wearing your clothes. That's not comfortable at all, especially during summer.
I'm concerned about my husband's mobility when I'm not home. The representative was very good; she was thorough and business like. It was a bit confusing to install because my telephone set up was different than most lines, so the instructions didn't apply for me. I still got the assistance I needed.
It's been excellent and very easy to use. We got it for my grandma because she had a heart attack and we're very satisfied with it. A landline is not needed, and the fact that it's not just an In Home service is perfect for her needs.
I haven't had too much experience with it yet but we know that it works. It's worked fine, and we haven't had a problem with the representatives.
My doctor recommended this service, and although I haven't used it yet, I'm perfectly satisfied with it. They were very friendly and explained everything to me. I didn't have any trouble at all. They pretty much knew what you expected, and they explained everything to me. On top of that, they called later to make sure it was hooked up the right way. They also gave me time to ask questions. I just found that they are very professional.
They were great to work with! They explained everything really nice when we were setting up the system. I've been very pleased with everything.
The service is for my mother. She hasn't used it so far but it's been fine. The representatives were knowledgeable and I can say we're more than satisfied with the system itself.
So far, we haven't used it, but we're happy with the system. They were very courteous and helpful when we spoke with them. Plus, it was very easy to use. Definitely a great service for us!
We're very pleased with the service; they're very professional. It was easy to install, I just plugged it in the belt. It's been a very positive experience so far.
A family member had a different service, but we decided to get her something more reliable. After that, everything went great! They were very helpful, quite upfront and offered a good service. They didn't try to sell me something I didn't need.
Installing and using the system was a little easier than we thought. Although the representative was a little aggressive, he was very pleasant too. He responded well to all my questions and listened to what I had to say.
They were good and very knowledgeable. I was well pleased with their service. It's very easy to wear, very light weight. You can carry it with you in a little holder and that makes it very convenient. So far, everything was been great.
I got the Necklace because my husband was having strokes and I didn't realize it. It's been a satisfactory experience so far. There's no major complaints.
I'm just happy with the service because it's worked fine. Plus, it was very easy to install. They've been very friendly and helpful.
It's very easy to set up and to order the system itself. They got it there within a couple of days. I'm just very satisfied with the service because they did a good job for my mother-in-law.
I purchased the Necklace after falling while I was alone. So far, I've found it to be an excellent service. It's a very good system and I've had a very positive experience with it.
My son did all the arrangements for me and they were very good and helpful. I'm very satisfied with the system and the service they provide. They've been great so far.
I didn't want my mother to fall again without anybody around her, so we decided this would be the best option. I'm satisfied with it, even though we haven't had to use it yet. The representative was very knowledgeable. We're pretty excited that my mother will now get the help she needs in case something happens.
They've been a good service and their customer service was just fine. I'm very pleased that I have it; it makes me feel very secure.
The device is a little touchy but I'm okay with that. I purchased it for a family member and it's been working wonderful for her. They were very informative and helpful; 3 steps, super easy. It has given our loved one independence, and other family members a peace of mind because she can always get a hold of us.
The short experience we've had with Medical Guardian has been satisfactory. The woman that helped us set it up and activate it was very nice and cordial. I was very happy with that.
It's been a great service! The system was very easy to install and the representatives were not hard to deal with.
I needed some type of help because of my age and disability. The service has been fine to this day, even though I haven't used it yet. However, the people I spoke with were very nice and thorough. I've had a very positive experience with them so far.
We purchased Medical Guardian for my 91-year-old mother because she lives alone. I believe they've done a great job so far. The salesman was very knowledgeable and helpful, but not pushy. It's very easy to use and she likes having it with her.
They answered my questions to my satisfaction. It was professional and they understood my situation. On top of that, it was very simple to activate. I feel confident with this system; knowing that your concerns are being met just by having this device at home.
The representative that helped us was very nice and explained everything. Although we haven't had to use it, we feel very positive about the service.
They were very helpful and the system was easy to use, set up and activate. It's been a very positive experience so far.
I saw a neighbor fall and what happened to her so I decided to get Medical Guardian. It was pretty easy to set up and the representatives themselves were fine. The only thing I would say about them is that I was hoping to purchase a system that would allow me to speak through The Pendant and not the Unit.
Medical Guardian gives a peace of mind to my wife and myself. I'm 100% satisfied with the service. They were all completely professional and knowledgeable. On top of that, they walked me through the installation process. I already used it once and help arrived right on time; everything was great!
I'm glad I haven't had to use it, but so far it's been good. My daughter helped me with the installation process, and it was fine! We didn't have a problem with it. I feel safe every time I take the box with me.
My husband fell a few times so we were worried he wouldn't be able to get up one of these days. It's a relief to have it on him because I can go anywhere without having to worry about it. It's been an excellent service and it was not hard to set up the system at all.
We haven't had any problem since my daughter ordered it. I haven't really had to use it, but we're happy with it and with the fact that somebody will be here in case something happens.
They were very thorough and answered all my questions. It was easy to open and setting everything up was not a problem at all. Although my mother hasn't had to use it yet, we're very satisfied with the service. I'm just glad we have it!
It was easy to install. Customer Service was good and it even works a little better than we expected. The quality is very good.
My father is 94 years old and lives by himself, so we purchased Medical Guardian for him. The service is good and the people we spoke with were absolutely excellent.
I haven't had to use it yet, but I'm happy with it. The representatives were very good with me and everything was very easy to set up. They contacted me not long after I got it to make sure that I knew how to do the first test run on it. They really made it a good experience.
My father in law was convinced he needed this type of service after falling on the snow. We purchased the Fall Alert and it was very good. The representatives also did a good job. I'm very satisfied with Medical Guardian.
The lady I spoke with was very very helpful. She went over everything and was very knowledgeable. I was really impressed with her because I've been in sales and customer service before, so I know what that's like. It was also pretty simple to set up; you just have to follow the directions, do a little test and make sure it works. I'm very satisfied with everything.
They were very courteous, very knowledgeable and highly informative. Absolutely no problem whatsoever. No I haven't had to use it yet, but I'm comforted by the fact that it is wireless.
Setting up the equipment was easy and the representatives were very good to deal with. I called customer service a couple of times to change the location of the lock box, and they were very accommodating; very friendly.
We haven't really used it yet, but we have no complaints so far. It was easy to set up and use. Overall, I'm satisfied with it.
I think the system is pretty straight forward and the representatives did a good job. The only complaint I have is that I don't like charging the battery for 4 hours a day. My father would not be able to wear it when he may need it, and it's something that bothers me.