Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Louise Pape Coeymans, NY

I found it and got it after searching online. So far I'm satisfied with it, although I don't use it that often.

6 years ago

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D.G. Eugene, OR

I was having problems with falling at the time and they just happened to be advertised at the right time. The service is too expensive, especially considering what I get and the fact that I haven't used it at all.

6 years ago

Reply from Medical Guardian

Hello, we appreciate your feedback. We have a variety of units that may meet your budget. We can have one of our Customer Care Specialist reach out to your options. If you would like us to reach out to you, please reply with your full user name, address, and phone number. Any information provided will not be posted publicly. Have a great day!

Mar. 27th, 2018

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Dorothy Patterson Opelika, AL

I like that the button is compact. Whenever I have a problem, I can just call and they give me the answers quickly.

6 years ago

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Verified Customer

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Nina Kohnke Dade City, FL

Good price; I'd recommend them. I'm sure that they always answer it when you push the alarm. They're always ready.

6 years ago

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Carol Ball Casa Grande, AZ

When I go to test it, it takes a long time for somebody to respond, but I just use it all day long. It's always on me. I guess the price was the main reason I got it.

6 years ago

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larry Menasha, WI

Can have accidental alerts when making transfers by bumping necklace against transfer bars. Prefer necklace over wrist band.

6 years ago

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Jo Colbert, WA

Very kind, patient, and understanding when called. Helped resolve unforseeable issues. Glad to have.

6 years ago

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Phyllis Brennan Carmel, IN

Small device so that it can be won on a gold chain. I forget that I am wearing it. I never take it off.

6 years ago

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Anonymous St. Petersburg, FL

It gives me and my family s secure feeling. If something should happen to me when I am home alone I lknow help is only a few minutes away.

6 years ago

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Martha L. Silver Spring, MD

Excellent customer service and product. Makes me me feel secure. I have already recommended it to a friend,

6 years ago

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North Carolina Peggy Weaverville, NC

A little slow in getting an operator during tests. Don't like having two devices to keep track of before contact can be made.

6 years ago

Reply from Medical Guardian

Peggy, thank you for reaching out. We may have a product that better suits your needs. Our Active Guardian provides the same mobile capabilities as our Mobile Guardian in an all-in-one device. Additionally, it provides a generally faster response time. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will have a member of our Customer Care team reach out to discuss it with you. Have a great day!

Mar. 27th, 2018

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Virginia North Babylon, NY

very good response and customer service is excellent ! I would highly reccomend this product to family and friends.

6 years ago

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LAHNA F. DISKIN Morrisville, PA

The alarm is easy to wear and very responsive. The people at Medical Guardian are also responsive , friendly.

6 years ago

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Anthony Argirakis Brunswick, OH

My mother wasn't calling to test it once a month because she has A hard time hearing operater when she did call ,then you tried calling me but didn't leave a message so I didn't know it was you till I tried to call back

6 years ago

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Anonymous Temple, TX

I felt like I needed some protection, so I got it. I wear it whenever I go out, though I haven't had to use it yet.

6 years ago

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M.D.J Tulsa, OK

I haven't had to use it but I check it once a month. The thing is handy and they're always there when I call.

6 years ago

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S.L. Grove, OK

They had what we needed for the best price, so we got it. They have been a good company so far, though we've never had to use it.

6 years ago

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Carmela Ferretti Port Chester, NY

I just did some research and it was highly recommended. It holds its charge, and it works as it should.

6 years ago

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Mary Kossaeth San Antonio, TX

My children gave it to me, but I don't wear it that much because it beeps all the time, and I don't like that. It's also too big and heavy. I don't like that it's so heavy, or that you just touch it a little bit and it goes off.

6 years ago

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Anonymous

We use it all day. It's working. A couple of times it was turned on by mistake, and the response was very fast.

6 years ago

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Lisa Mcpherson Nashville, TN

We liked the ease with which it was able to contact various groups of emergency personnel when needed.

6 years ago

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Michael Witsell Puyallup, WA

It was a gift, but it is terrible equipment because when I tried to utilize it, it didn't work. Their service people are not very well adjusted to hearing what's going on, and they just obviously don't care.

6 years ago

Reply from Medical Guardian

Michael, we are sorry that your experience with Medical Guardian was less than satisfactory. While you have already canceled service, we do value your feedback. If you have any additional specifics you would like to share about your concerns, please feel free to reply directly to this message. Have a lovely day!

Mar. 19th, 2018

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Anonymous Denver, CO

I have a medical condition so I needed to have something like this in case of a medical emergency. Overall its good.

6 years ago

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Anonymous Monte Vista, CO

We've seen it advertised. I think they're fine, they always answer when I need it, so I recommend it.

6 years ago

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Patricia Ferguson Temple, TX

I don't have like to have to keep up with the two different pieces, but I hope it's going to be there when I need it.

6 years ago

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J.W. and M.W. Jefferson, NC

We haven't had to use it yet. I have it on me all the time, except for when I go to bed. I take it off then.

6 years ago

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Richard Ehr South Padre Island, TX

They are very prompt and helpful, and they have the type of device that is very workable for what I need.

6 years ago

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Helen Schmitt Batavia, OH

Every time I've called them, they've taken care of whatever issue I had. When I run the test, it works.

6 years ago

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Jean Phillips Clinton Township, MI

I went online and kind of looked them all over, and I decided on that one. I wear the necklace and it's very good.

6 years ago

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Anonymous Maple Grove, MN

I received the literature when I had just had an accident, so we decided that possibly I should have it. I've never had to use it but I wear it.

6 years ago

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Carol Merrill

My son picked it out for me. It works fine and I'm glad to have it. They seem to answer my questions when I call.

6 years ago

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Chris Loiacono Boynton Beach, FL

My grandson purchased it for me. I haven't had any problems with it; I just wear it around my neck. So far so good!

6 years ago

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Anonymous Reno, NV

I used it twice through shortness of breath for calling paramedics. They're very very prompt, and it's easy to use.

6 years ago

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Raymond Melbourne, FL

Dependability and consistency. Being home alone with Medical Guardian allows peace of mind for me and my family

6 years ago

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SunnySiesta East Meadow, NY

Very reliable . It is very mobile and works for us since we take my 95 year old mother to various family homes.

6 years ago

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Mary Houchin Lebanon, IL

It takes too long for someone to actually talk with you...phone rings too many times befiore a real person talks to you.

6 years ago

Reply from Medical Guardian

Mary, thank you for reaching out. We have been experiencing high call volume as of late and are actively working to address this issue. Feel free to reply directly to this message if you have any additional concerns you wish to discuss. Have a great day!

Mar. 14th, 2018

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Elaine Potvin

It works fine! The only issue is that it takes a few minutes for someone to respond to a prompting.

6 years ago

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Ibby Princeton, WV

Long response time between pushing button and actually getting someone to pick up on the other end of the line (Medical Guardian's side).

6 years ago

Reply from Medical Guardian

Ibby, thank you for your review. When you push your button on your device, under typical conditions you should expect a response in under 60 seconds. If that is not the case, please reply to this message and we will look further into your issue. Please reply with the full name of the account user, their address and phone number so we can identify the account in question. Any information provided will be kept private and only shared with Medical Guardian. Have a lovely day!

Mar. 14th, 2018

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Helen Damouth Downingtown, PA

not expensive, quickly responsive to alerts, check before sending emergency personnel, too easy to accidentally set it off

6 years ago

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Anonymous Warrenton, MO

They were just the ones I picked for my mother. She has never had to use it but they've been good to us and we haven't had any issues with them.

6 years ago

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Jean Mckillop

I've used it twice and the button is just simple and easy to use. You know when it's working and when it isn't.

6 years ago

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Edward Hepler Powell, TN

We saw an advertisement and decided to test it out to see how it worked. The thing is comfortable to wear we've had no problems when we test it.

6 years ago

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Kathleen Madsen

I talked to several companies before deciding that they were the best one for me. I have not had to use it, but overall they're ok

6 years ago

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Noah Cuchine Missoula, MT

I got it because of the price. We've never had to use it, which is great, but they seem to be very attentive.

6 years ago

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Anonymous Cheyenne, WY

My daughter got it for me. The directions to use it and to get it all hooked up were very easy to understand.

6 years ago

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Richard Ruglio Surprise, AZ

I use it whenever I leave the house and when I'm home alone. Their immediate response is excellent. The system seems to be accurate and concise.

6 years ago

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Orville E. Suessen. El Paso, IL

Fills my needs. Quick response when needed. Senior friendly, easy to understand. Financial competitive.

6 years ago

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comforting Elk River, MN

it is very comforting to know that no matter how alone I am I could have help with just a push of a button. fob is just a little big

6 years ago

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Alice Chapel Hill, NC

Their rapid response. I accidentally pressed the call button while dusting and they answered very quickly.

6 years ago

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Dee D. D. Ronks, PA

Because having the Guardian gives my children Peace of Mind knowing I can get help right away if neded.

6 years ago