Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,053 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

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Susan Eaton
October 27th, 2016 Newport Beach, CA

I searched different companies before I bought. Device gives me coverage outside the house. I fell a few times so my son said I needed this. Satisfied so far.

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Cynthia Dickens
October 27th, 2016 Palermo, ME

I looked online and called a couple before I ordered from Medical Guardian. I got the plan with the bracelet and the necklace and everything is good so far. Very good experience with representatives.

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Juanita Mingst
October 27th, 2016 Belton, TX

I heard about medical guardian on a website and I liked that I could wear it as a necklace and like an arm band. I am extremely excited about it. I didn't have a sales representative because we purchased the thing outside of talking with a sponsor. I'm pleased with it and it's been working fine.

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Deborah Dean
October 27th, 2016 Houston, TX

I found Medical Guardian as I was doing research on the internet. I have the GPS device that I can carry with me anywhere. I purchased it for myself since I am 69 years old and a diabetic. I fall a lot and break things. I love it! Its great! I was in a medical emergency and everything worked exactly how it was supposed to. It called my daughter and gave her all the information she needed to be able to help me.

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George and Jean Scott
October 27th, 2016 Hillsborough Township, NJ

I've been attending sessions in the hospital and that was the first time I started to hear about Medical Guardian. We got it as a protection for my wife. It has been very good and I was impressed with the fact that you can be anywhere with it. I commonly just put it on my belt and off we go.

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Carol Saylor
October 27th, 2016 Abington, PA

I first discovered Medical Guardian online. My mother is blind so I was trying to find something for her. I ordered everything we needed online. We have been very satisfied so far.

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Elizabelth McNamara
October 27th, 2016 Roswell, GA

I purchased Medical Guardian for my mother. I purchased the one that is connected to the phone line. She has had medical problems and we wanted a way to help her when we are not there. The service is simple and has been great. The only problem we ran into was during the setup when we never received the confirmation call to confirm it was all set up.

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Carol Jeffreys
October 27th, 2016 San Antonio, TX

I first heard about Medical Guardian on the internet. My experience with Medical Guardian's sales representatives so far has been good. My experience with the equipment has been good as well.

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Bonnie Bell
October 27th, 2016 Walsenburg, CO

Doing a search on the internet helped me first come across Medical Guardian. I can't remember which service I signed up for but it is for my mom. It's the device that goes on the head and there is a little blue one on the house. So far, the service has been good and the product has been very easy to use.

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Marilyn Meyer
October 27th, 2016 Ottawa, OH

I learned about Medical Guardian online. My mother was getting older and she still drove, so I wanted her to have some protection when nobody is with her so I decided to sign her up for the mobile service. I am been satisfied with the experience thus far and the sales rep that helped us was good. The service is easy to use but I think when Medical Guardian is set up for an elderly person, they should let us know that you can actually put in somewhere and say where there is a hidden key and how to get into the house if someone can't come to the door. My mother had a stroke and one of the responders came to the house but couldn't get in because her door was locked. We didn't know we were allowed to tell them.

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Thelma Price
October 27th, 2016 Red Oak, TX

I first heard about Medical Guardian on the internet. I am home a lot alone and I'm 82 years old and I use a walker to get around, so just thought I better get some you know since there. My overall experience with a Medical Guardian sale's rep is fine. I think it's nice sometimes that they ask if there's anybody in the house, any help you know besides myself so, but other than that I'm satisfied.

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Deborah West
October 27th, 2016 Wichita, KS

I bought the service band because I was falling and I live by myself. So far the service has been alright. I would use it again. I would probably order it again when I can afford it.

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Arline Nequette
October 27th, 2016 Walsenburg, CO

We were looking for my mother because she has been falling and found Medical Guardian online. The service we got for her was the call button. My experience with with Medical Guardian's sales rep was good.

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Elizabeth Morris
October 27th, 2016 Austin, TX

My son and daughter were looking on the computer and thought that this would be best for me. I'm 97 years old going on 98 next month and they decided that I shouldn't live by myself without some kind of warning. I was very much against it but I got it. So far, I wear it but haven't had to use it yet. We haven't had any problems with it so far.

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Shirley Andrews
October 27th, 2016 Mountainburg, AR

I fell quite a bit, and my children thought I needed something so they bought this for me. I wear it on my neck. It's like a necklace. It has a little round thing at the bottom and I have another little battery with it. I decided to purchase it because I fell quite a bit and I am alone quite a bit. I live with my daughter but she travels for a living so she's gone monday through friday. I haven't had to use it, thank heavens, but it's still good to have it. I know the equipment is very good because when I first started putting this on I forgot it was there. Then I maybe push the thing against the sink or something and they called me right away. It was great.

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Mary Effinger
October 27th, 2016 Rome, GA

My brother and I purchased it for my mother's house. I hate to say it but she is not wearing the necklace or the bracelet at this time. She keeps it close by but she does not like wearing it. I do not know why, she just does not do wear it. My mother is very proud and I guess she is just fiercely independent. We decided to get the service because my mother is 88 years old and lives by herself, so we felt it was a good thing for someone to be able to help her when needed. She lives across the street from me, and I go over and visit with her throughout the day and check on her but she is alone during the night. I am thankful we have not needed to use it but it is nice to have the assurance and knowing it is there.

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JoAnn Wood
October 27th, 2016 Florence, AL

I had life alert and I did not like it. I had to change for some reason. I just looked up on the internet and found Medical Guardian and called them. I liked the service. The system is for my mom. She is an elderly lady so we needed the thing for her to wear it around her neck. My mom had a broken leg and she is recovering from that so we needed something in case she falls again. I 100% satisfied. The setup was very easy and understandable. I do not have any problems with it.

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Harry Rush
October 27th, 2016 Henrico, VA

I purchased the alert button because I was concerned about falling. The service has been very good and the setup was easy.

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Ann Piechowiak
October 27th, 2016 Northfield, OH

I purchased one of those alert band wrists for my mom because she is going to be 90 years old. Everything has been fantastic. There have been no problems. The salesman were really good and they knew what they were talking about. Nothing but polite. The equipment was very easy to handle and very easy to set up. With one call it was set up within minutes. What I like about medical guardian is once in awhile they would call to make sure your monitor is working. I really appreciate that because I am very busy. It is really helpful.

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Jo
October 27th, 2016 Zwolle, LA

Josephine has the neckless with the monitor and she likes it because she can take it anywhere she wants to go. We like the way you can hook it up yourself and get everything started. She decided to get it because we was up in age and wanted to stay home by herself. She and I felt safer knowing she had something she can contact me with if she needed help. So far we have been really satisfied with the service.

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Mandy
October 27th, 2016 Richardson, TX

My husband did some research and decided to go with medical guardian for us. Everything has been great. I wear the wristband every day. I am the one using it and luckily I have not had to use it yet.

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Jacob Kuntz
October 27th, 2016 Derwood, MD

I decided to go with the assistant home service from this company. Overall the experience has been alright and the equipment has been okay.

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Anthony Marande
October 27th, 2016 Hull, MA

I first heard about it on television. I then did some research on the internet. I ended up getting the one around my neck with the communicator and the rotator. My loved one decided I need this service because I am retired live in the wilderness of Michigan so she insisted I get one. Currently I am 90% satisfied with the system. Everything has been extremely simple. The only frustrating thing is when I am in my shop I do not get a signal.

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Madeline Fecteau
October 27th, 2016 Kennebunkport, ME

I decided to get medical guardian for my mom after seeing a tv ad, I think. We purchased the one for around the neck and the watch. We decided to get it for my mother because nobody lives with her. So far the experience has been excellent.

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William Maher
October 27th, 2016 Pompano Beach, FL

With Medical Guardian we did not have to deal with much sales. We needed the product and went right to the source. It was easy. The equipment was easy to put together too. I can't think of any complaints right now. The thing has been doing what we wanted it to do.

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Fran and Carlie
October 27th, 2016 Rockwell, AR

I first heard about the company through a magazine, I believe. So far the experience has been fine. There have been no problems. The setup was very easy and straightforward. Currently I do not have any feedback for the company.

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Betty
October 27th, 2016 Hertford, NC

I decided to go with Medical Guardian because I was looking online for a type of service and I saw Medical Guardian and the price is reasonable. I just got the home service basic one. In the future, when my financial situation hopefully improves I want to get the one where for a fall it automatically sends the message. I decided to get the system because a couple of times I was home alone but fortunately I did not lose consciousness. I was able to get help and get up but I decided I needed some type of service. Fortunately I haven't hand to use the Medical system so far, so I am very happy that I have not had to use it. Every time I speak with the company they have been very professional and they did not take a lot of my time. I do not like somebody to call you and it goes on and on, so I like this company very much. They get to the point and answer my questions. My only complaint is I wish they had a better band on the wrist thing. But, that of course would make it cost more so I understand. But like I said, I am really happy with it.

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Virginia
October 27th, 2016 Kaysville, UT

I did some research on the internet and I looked at the analysis of who were the best ones and Medical Guardian is at the top 3 and their overall rating is the best one. We purchased plan where you punch the button and you call an ambulance. My wife needs it because she is not in very good health. So far the system has worked, we have used it twice. The installation was really easy because you just push a couple buttons and they do the hook up automatically for you. I give Medical Guardian 10 stars right now because it has worked the time we needed it.

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James Plowman
October 27th, 2016 Vass, North Carolina

I first heard about Medical Guardian through the internet, I think. So far Medical Guardian's systems and salesman have been good. And the overall experience has been good so far.

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Faye/Billy Hensley
October 21st, 2016 Lansing, MI

I was looking for my grandparents and so I just looked on some reviews and I decided on Medical Guardian. We've only had to use it one time but they showed up to take care of my grandpa and it was very nice.

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John Bean
October 7th, 2016 Redlands, CA

Good service for the price. Easy to use and it goes anywhere.

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Martha Hammett
October 7th, 2016 Willimantic, CT

Device arrived very quickly. Set up was so easy. I was guided by a very knowledgable representative. I feel much more comfortable when I have to leave my husband at home alone.

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Ann Truax
October 7th, 2016 Cape Coral, FL

By accident my unit was turned on and the medics were here before I even knew it had been started. We knew the service was what they said and I was so pleased. They are working to be sure I have the right unit also. I have a metal roof which was causing a problem but now that is solved. I am completely satisfied with this company.

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Joanne Massie
October 7th, 2016 Greensboro, NC

Service and product excellent. Representative provided guidance and information to make choice which suited me.

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Ken hoffman
October 7th, 2016 Youngstown, OH

So far it has been great...haven' had any medical emergencies to fully test it but I'm sure it will be ok.

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Peter Meehan
October 7th, 2016 TX

The product is easy to set up and is easy for my parents to use. My only issue is that the person wearing the device must be close to the base unit to talk to Customer Service. I wish they could communicate with Customer Service through the actual unit that they are wearing. This would make it easier to use in a house that has multiple floors and rooms.

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Judy Brivchik
October 7th, 2016 New Cumberland, PA

My daughter got this product for me - both the necklace and bracelet because I have vertigo very badly and quite often. I also have had 8 spine surgeries and live in a 3 story house. So far I've never needed your services but I've accidentally triggered my alarm system 3 times. The person who answered me alarm was always so nice and pleasant and said they were glad that I truly didn't need them at that time.

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Linda
October 7th, 2016 Greensboro, NC

I got the Medical Guardian for my aunt who is the only person left on my mother's side of the family. She was like a mom to me growing up, and we have always been very close. I did a lot of research before I chose this product. I am happy that I can give her the gift of being safe. Thank you

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Jack M Glasscock
September 23rd, 2016 Spring, TX

I've had both Medical Guardian with fall detection & MedicalCare Alert fall detection and both have a cellular system pendant . Neither companies battery life for the pendant exceeds 14 hours and most of the time it is only 10-12 hours. Because of this limitation I have a second charger that I bought from MedicalCare. Please review your testing technic for battery life. Yes, I have contacted customer support and have had numerous discussions with them concerning this topic. I tried 3 charging units from Medical Guardian and 2 chargers from MedicalCare and none of the charges of battery life exceeded 14 hours.

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Jack Braun
September 22nd, 2016 Fond Du Lac, WI

Initially I was very satisfied with the customer service. I signed up and paid for a quarterly plan from a unit for my mother. The initial unit was shipped 7/22/16 and once unit arrived, I activated it. Again, great customer service. But the battery would not recharge and beeped regularly so I unplugged it. I contacted Medical Guardian and they shipped me a new unit. I did not even connect this unit as my mother shortly after became unresponsive in her apartment and she passed away on 8/2/16 - just days after I received a workable unit. Soon after I contacted Medical Guardian and they said to ship both units back to them using the shipping label they provided. The customer service rep said once the unit was received by M.G., I would receive a full credit. I shipped the two units on 8/11/16. On 9/22/16, the credit was still not received so I contacted M.G. The customer service rep now stated that there would be no credit as the service agreement states that "Subscriber understands there is a three month minimum commitment for service". I felt I was totally misled by M.G. Sad that upon this passing of my mother within days of receiving a workable unit, I was not refunded the quarterly payment I had made minus the $50 restocking fee as noted in the Service agreement.

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Karen Reece
September 20th, 2016 Alpharetta, GA

I was very pleased with the customer service agents who I spoke with, both initially to inquire, and then later to purchase. I had a lot of questions which were answered thoroughly and with kindness. I felt that they really cared about their customers safety. I purchased this system for my parents and have felt peace of mind knowing the agents are available to them with a push of a button, at any time. Thankfully, we have not needed it as of yet!

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Belinda Schlack
September 18th, 2016 Vista, CA

We went with this company first as it was told to us by the salesman that we would both be covered and they sent two medical alerts and one home alert receiver which was connected to our home phone. The problem was if one person left home and took the receiver with them the other person at home was not covered. We decided to send it back which we had no problem doing at our own expense. We then chose to get GPS SPLASH medical alerts which would work any where from Great Call. Now if one is away from home shopping we are both covered and it is not necessary to take a home receiver with us as each medical alert is a two way communication with the call center and can be used in home area or on vacation, etc.

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Patricia Lewis
September 16th, 2016 Stockbridge, GA

I have just become a client of Medical Guardian and I am very pleased with their customer service. They were very respectful and professional in my conversations with them and totally helped me in my decisions. The company's reps are "in country" so I could understand them and they could understand me. I feel safer with Medical Guardian on my side. I highly recommend Medical Guardian.

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Bob Putnam
September 14th, 2016 Rocky Point, NY

Fortunately I've not had to use the system since signing up. But I have no doubt it will work out just fine in the event I do. Very pleased customer service to date

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Carolyn Boldt
September 14th, 2016 Austin, TX

My bracelet gives me great relief to know that there is somebody who will be available if I have an emergency and will immediately take the appropriate steps to get me the help needed. I dreaded the "inconvenience" of having to wear this bracelet all the time but have found that it is so comfortable that I forget that I have it on.

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Judy
September 13th, 2016 Vancouver, WA

Loved the great phone customer service selecting which Medical Guardian device and plan would be best for us! Also the customer service setting everything up and getting started was AWESOME ~ I don't now remember the gal who helped up getting everything connected but she was SO patient and stayed right with us on the phone until everything was up working. Her customer service was the very best. She's a great asset on your team :-) Mom is very happy with her Medical Guardian we talked her in to getting but NOW she is so happy to have it. I think it gives her more confidence. She wears the necklace during the day and the bracelet at night.

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Kathy Parsons
September 13th, 2016 Mesa, AZ

The worst!!, Tried for over 30 minutes to get it go work. Wouldn't work. Was advised that I would need "Tech Support". I returned the device, knowing that the litmus test for it working correctly could possibly cost my mother her life. Went to another company, similar device, plugged right in and it worked fine right away.

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Debbie Jermann
September 13th, 2016 Vancouver, WA

Was so easy to order, customer service explained everything clearly, and once the equipment arrived, was provided step by step instructions to activate - with a real person! We feel so much better knowing the parents are protected by Medical Guardian!

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Cindy Brown
September 13th, 2016 Mountville, PA

Was very worried about my father being alone at home during my work day. He had fallen a few times, once while I was there. He told me one day that he was on the floor for about 2 hours before he could pull himself into the living room to the sofa for support to get back up. I called the that night to order the Medical Guardian. It arrived a few days later and the install was very easy. They have you do a test run to make sure the call goes through and what to expect. We haven't had to use the service yet but I can rest easy knowing, I'll get a call as soon ass something does happen. I would recommend this to anyone who has to leave their mother or father home alone. Cindy B.

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Judith Mullis
September 13th, 2016 Jasper, GA

Just recently got this for our mother and from the first phone call cs has been very helpful in answering all my questions and concerns. So far she hasn't had to use it but I feel so much better knowing she's protected when I can't be there for her. Thanks for all you do.