Name: Medical Guardian
Rating: 4.4

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Sylvia Breese Bentonville, AR

Very satisfied with the product and customer service. I have tested the product twice and they responded quickly. The product was very easy to set up. I have not had any issues at all.

4 years ago

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M Westfield Marlton, NJ

Active Guardian worked for my mother just fine for over a year. Paid for another year of monitoring. Suddenly the battery won't hold a charge for more than 24 hours, and then less than 12 hours!! They told us that AT&T has phased out 2G and 3G service so the device is hunting for cell towers and using battery power faster!! OK, but 12 hours is worthless, so we returned the device and are waiting for a refund. Medical Guardian knows this yet they still sell the Active Guardian touting up to 5 days of battery life. Be sure to test it out for coverage in your are during their trial period. But be aware that it uses 3G and that is being shut down by AT&T.

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Aug. 21st, 2019

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jOE Indianapolis, IN

Upon arrival to my home I learned the Base station was not preset/recorded in your computer system, which rendered it useless because my loved one could not be located. Also, the combination was not set on padlock so it is currently useless to us. I will have to call customer service again and be placed on hold forever to get this straightened out. I gave up once a few days ago. Lastly, the speaker on the base station is too weak to be clearly heard in the adjoining rooms. One would think your company would have integrated a headphone/ext speaker jack to allow your consumer the option of amplifying the caller. Because the beginning of this business arrangement and the speaker on base is so poor, I am left with no faith in your monitoring capability. I am leaning towards returning the system and reseaching another company offering your services. I paid for the service a full year in advance hoping to receive what I did not receive--more security and peace.

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message so we can look into the account and give you a call to discuss. Thank you again for your review, and have a great day!

Jul. 9th, 2019

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Rick Pinson, AL

Customer service has been great. Originally purchased the land line version but didn't work and had to exchange it for the cell tower model. Very easy to set up also with customer service

4 years ago

Reply from Medical Guardian

Hi Rick,

We're happy you got a working device! Thank you so much for taking the time to leave a review and welcome to the Medical Guardian family!

Jun. 14th, 2019

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Tan Toni Pensacola, FL

Everywhere in my house, I have 1-2 bars coverage! I have tons of windows. The sound coming out is not that clear and sometimes hard for my mom to understand. They sent the lock box key the first time with wrong combination ( we had discussed extensively.)

4 years ago

Reply from Medical Guardian

Hello Tan Toni,

It sounds like there may be weaker AT&T coverage in your area with the information you provided. We offer a home-based, landline device for these instances if you would be open to a different device. Please reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191. Additionally, we apologize if you were sent a lock box with the wrong combination! Thank you.

Jun. 5th, 2019

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Suzanne Kendall Elgin, IL

They have very up to date technology on their equipment. Their representatives are professional and courteous on the phone and so helpful. I feel extremely confident that my husband has excellent guardians!!

4 years ago

Reply from Medical Guardian

Hi Suzanne,

We're so happy that you and your husband feel confident in our company and we greatly appreciate you. We always hope that you are safe and protected!

Jun. 4th, 2019

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Donna H. Germantown, TN

The gentleman who helped me was gracious and patient. He explained everything to me so that I could order the product for my mother. I would highly recommend them for this product.

4 years ago

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Renee Scott Port Saint Lucie, FL

We had an issue with the first unit we received but it was corrected immediately and a new one was shipped that we received in 2 days. The phone support people are great. I hope we never have to use the service but i feel safe knowing it is there if needed.

5 years ago

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Steve Duvall McKinney, TX

The person I spoke to provided me the information I was calling about. He then asked if I wanted to schedule a callback so I could think it over. I said "No. I'll call you when we make a decision." After receiving three calls from this person I finally decided to block the number. It's sad that people, and companies, can't honor a simple request. It's this lack of acceptance of my request that makes me think twice about conducting business with a company.

5 years ago

Reply from Medical Guardian

Steve, thank you for reaching out. As a policy, we make sure to not call people who have requested no callbacks. If that was not the case here, we apologize for the mistake. We are currently looking into your concerns and will be in touch.

Apr. 10th, 2019

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Pat Rio Rancho, NM

Thank you for your professionalism in helping me decide on a Medical Guardian device, even though I live where there are other people available ready to assist me, I feel safer.

5 years ago

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Esther Schiano Liverpool, NY

From the initial contact through the "Set Up" of equipment and testing everything went very smooth. Staff was excellent. They were very knowledgeable with answers to my questions, polite and considerate.

5 years ago

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Charles J Pietras Shallotte, NC

It took a little time to set up, but I have now tested it. Maybe a little longer response that from 911, but they did respond and they have all the info on what to do. Happy, so far.

5 years ago

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Sherri Ivor, VA

I called for information about the company's products for my father. The salesman was nice enough but seemed pushy. In the end, I did reluctantly order a subscription as opposed to talking it over with my father first. My VISA was charged the $49.45. I was told the product was being processed for shipment. I find out from the billing statement that my product was shipped USPS ground. So I've paid $50 to sit and wait for a product, which basically tells me that is the product acquisition fee. My statement also shows that I ordered a standard package when I specifically agreed to pay for a mobile package with 2 buttons. I am waiting to see what comes in. It has only been 10 days since I placed my order. USPS ground can take up to 6 weeks, according to my local post office. Now I sit and wait to see what happens. I am not pleased so far. Btw, there is NO lifetime warranty/guarantee like bestcompany.com advertised. Not sure I'll trust this site again. *After posting this review, I finally recieved a nice looking email from Medical Guardian with my shipping information and company contact information. Either serious coincidence or bestcompany.com commented?

5 years ago

Reply from Medical Guardian

Sherri, thank you for the review. With regards to shipping, you should typically receive your device in 7 to 10 business days if the ground shipping option is chosen (2 calendar weeks excluding any holidays), so the 6-week timeframe you discussed in your review should not be a concern. Your device should arrive shortly if it has not already. We definitely want to ensure that you get the unit that you ordered, so if outstanding issues remain with this or the shipping process, please reply directly to this message so we can resolve these issues for you. Any information shared in your response will not be posted publically. If you could share with us your father's full name, address and phone number, we will look into your concerns and reach back out.

As far as warranty information is concerned, we do offer lifetime replacements for unit defects. Our optional protection plan will keep you covered in instances where your unit is lost, damaged or stolen. Don't hesitate to reach back out if you have any additional questions about this or any other issue. Thanks again for your feedback. Have a great weekend!

Feb. 15th, 2019

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Rhonda Elk Grove, CA

The salesman Ispoke to was polite and professional. He had a thorough knowledge of the product and sold me on the reputation of the company and the product. A billing error was made, I was billed for $439 instead of $39. Customer Service friendly and professional and took care of the problem ASAP.

5 years ago

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Victoria Block Boynton Beach, FL

We haven’t had to use it yet but having it gives us peace of mind. The sales staff was excellent and made buying it easy. I paid for expedited service and hs it in two days. Very easy to use.

5 years ago

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Terry Brown Cantrall, IL

The sales representative was very helpful and honest. He did not push me to buy anything but what I needed. All I have done thus far is to order the system. More reviews will follow. I am impressed at this point.

5 years ago

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John Piscataway, NJ

So far, so good. Adam, the sales representative was informative and helpful. The product arrived quickly. And Autumn, the customer service representative who helped us activate & test the devices was thorough and helpful.

5 years ago

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Gary Bisnow Kailua-Kona, HI

I researched many medical alert systems, and found Medical Guardian to be one of the best. I liked the features such as the smart watch, and the coverage throughout the United States. The only disadvantages I found was it does not detect falls, and it is expensive in comparison with other medical alert systems

5 years ago

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Laurie Shelton, WA

I contacted Medical Guardian about getting a fall monitor for my 94 year old mother. Unknown to me, the same day another family member bought one (different brand) at a local store. I have been getting call after call from Medical Guardian. I explain what happened , that I don't need one anymore, but I keep getting the calls. Then, they sent me one (without my permission). No one I have talked to knows why I was sent one, or who sent it, or even how I return it. And I keep getting sales calls. I really don't have time to deal with this right now, or to explain the situation yet again to another sales person.

5 years ago

Reply from Medical Guardian

Laurie, thank you for reaching out. We're sorry for the confusion surrounding the unit that was sent to your mother. We definitely want to make this situation right for you both. Would you be able to help us out by providing some additional information? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will look into your concerns. Thanks again for reaching out!

Dec. 21st, 2018

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Lois Orange Park, FL

I have only had it a short time. I accidentally activated it grabbing something from dog and I must have hit it, they responded quickly and made sure I was ok. My doctors are thrilled I have it.

5 years ago

Reply from Medical Guardian

Lois, your doctors are right to be thrillled, we are too!

Nov. 27th, 2018

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Dan Green Bay, WI

Problem I found was that the contact numbers listed were called and so was dispatch and that is wrong. I do not like the fact that they will not cancel the service till they receive the item back so that eats up money for nothing they come out ahead on this deal I did have communication problems and people not listening correctly as well Make sure you ask lots of questions before you agree to the service

5 years ago

Reply from Medical Guardian

Dan, thank you for the feedback. We would like to look further into your concerns. Would you help us in locating your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Nov. 14th, 2018

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Jo Ann Brandenburg, KY

You see what I mean about not being technical with electronic devises and this little screw up is an example of the lack of that ability because I had already started your reply and accidentally hit the key send. At any rate, I can not use the pendent because of the thyroid cancer and I can not use the watch because of my inability to set the electrical watch. No help addressed. Why buy something when can not use it? So I have not recontacted with the lady.

5 years ago

Reply from Medical Guardian

Jo Ann, thank you for the review and for considering our devices. As far as our Freedom Guardian Watch, it will set the time itself, so there is no need for you to do so. If that still seems too complicated, we suggest that you look into our Mobile Guardian with a wrist pendant. It allows for you to be protected while at home and on the go. Please don't hesitate to reply directly to this message with any additional questions or concerns.

Oct. 30th, 2018

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Kathleen A Kelly Wood Dale, IL

I was given very competent service. I was able to get a plan that works for my needs. All items supplied were explained and come with the plan. By paying for the 1st year, I got 2 months free.

5 years ago

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Shirley Hurst Overland Park, KS

I spoke to Adam and he gave me a lot of information about medical guardian. I’m starting to think about getting a system but not quite ready yet. He was very pleasant and informative .

5 years ago

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Barbara Broadley Tampa, FL

I spoke w/ JP today, 9/3 in am . He was very patient, informative, (more then once) explaining equipment and pricing. I feel confident have made the right choice for myself.

5 years ago

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Dennis J Hopkins

I'm very impressed with the service I received via my phone. The Device seems very well constructed and simple to use. The friend I purchased this for loves it and now feels safer.

5 years ago

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Maureen Livermore Apple Valley, CA

I dislike that you can not get information without giving them ALL your contact info. I wanted to go back and check on the shipping process. (I did order this one). I ended up calling and was told finally, after 8 days, I had cleared the billing process. Now I was to wait for it to be shipped. When I expressed concern to how long it was taking I was reminded I could have done express shipping to expedite the process. It is not even in the mail yet and he could not tell me when it would be, except, it takes 7-10 business days to get it. Already very disappointed. I also did not like the ordering process because it did not give me a date that it would come and their communication was very vague. I really hope the service works once it FINALLY gets here. If you are looking into ordering pay the extra money to get it to you so you don't have wait and wait and wait. According to their reply they will not get it to me in 10 business days, it will be 11. I will be getting it 11 business days, not 10.

5 years ago

Reply from Medical Guardian

Maureen, thank you for reaching out. We are sorry that the shipping process is slower than you would have liked. Your unit has shipped out and is scheduled to arrive by end of day 8/22. This is within the 7-10 business day timeframe discussed on your call. We understand your eagerness to get your father's Classic Guardian as soon as possible but hope that you both will appreciate what it offers when it arrives. In the meanwhile, please don't hesitate to reach back out if you have any other questions. You can reply directly to this message if you prefer or reach out to our Customer Care team as you did previously. Thanks again for the feedback. Have a great day!

Aug. 16th, 2018

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Nancy Westvang Poulsbo, WA

They were very informative on the phone regarding the various options and payment system. We opted for the annual plan which gave us two months free. Plus you can cancel and get reimbursed for the months not used

5 years ago

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Louis Harrold

Talked with representative Brett C and found him to be very knowledgeable on all products. He answered all my questions and then some. Very polite and to the point. Glad I got him on the phone to purchase Mobile Guardian.

5 years ago

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Carolyn Appleton, WI

I would suggest they add a volume adjustment feature. It is difficult to hear them and I know they cannot hear us from across a small room. I have a very strong voice and almost needed to shout for them to hear me when I was testing it for my Mother-in-law. I recently tested it while we were away from her home and they were able to tell me what address I was at.

5 years ago

Reply from Medical Guardian

Carolyn, thank you for your review and feedback. We have an adjustable volume on all of our medical alert devices except for our Active Guardian. In the future, if you are out of speaking range of the unit, or if our operators are unable to hear you for any reason, we will assume an emergency is taking place, call your contact number on file, and proceed accordingly. We hope you have a wonderful day and feel free to reach out to us with any questions or concerns.

Jul. 11th, 2018

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Judy Alter Fort Worth, TX

Easy to enroll and set up. Havent really used it yet since mine is primarily for when I venture out in the world. I do hope, however, to cultivate the habit of wearing the bracelet at home too.

5 years ago

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Noel Tuttle, OK

Because at first things were very helpful , but the rep continued to call me daily despite me informing them that I would contact them when we were ready . We did not have time to make a decision due to our family member under going surgeries for her breast cancer . I told my rep this and he called daily anyway. I felt hounded and eventually blocked this companies number. I will not purchase from you because of this .

5 years ago

Reply from Medical Guardian

Noel, we are sorry that your sales experience was less than satisfactory. We would like to look into your concerns to make sure they are appropriately addressed. So we can better research your particular situation, would you be willing to provide us with a bit of information? Any information shared in your response will not be posted publicly and we will only be used to look into the experience you shared here. If you could provide us with the phone number used to reach out, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great weekend!

May. 18th, 2018

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Wendy

I have had my medical Guardian for a short time and i just love it. every one that i have spoken to has been wonderful. I love my Medical Guardian and i feel safe now. It's a great feeling.

5 years ago

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Diane P. Duluth, MN

The customer service people were helpful, the installation was simple. With Life Alert a technician had to come to the house and run the monitor through the phone jack. Medical Guardian's device simply plugs in to an outlet.

6 years ago

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Eric Sears/Lucinda Holtrop

When I called to get it set up for my brother they put in the wrong address in and I had to call back 3 times before it got corrected. This was a serious mistake that should never have been made and should have been corrected when I called the first time. They also sent the equipment to the wrong address. Then to compensate for their serious mistake they said they would credit back to checking account 2 but have not received it yet

6 years ago

Reply from Medical Guardian

Lucinda, thank you for reaching out. We apologize for the initial confusion on your brother's account. Per our records, it appears that a check for the 2 months was generated and sent out on 3/6. Please reply directly to this message if this check has yet to be received. If so we will reach back out to ensure that the money is correctly refunded. Thank you for reaching out and have a great weekend!

Mar. 30th, 2018

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V. Daugherty New Bern, NC

The service representatives are great! Only thing I dont like so far, is having to wait 10 min for someone to answer the phone! Only had the device activated two day, so hopefully it will work when needed!

6 years ago

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Carolyn Fleming Ingleside, IL

This alert system is for my 94 yr old mother. Since we just installed the system a week ago, there has not been (thankfully) any need to request help. I do know that the operators were quick to respond when we were activating the system and testing each alert piece. Otherwise, it is too early to give an honest answer to any of these questions.

6 years ago

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Sharon Carter Winston-Salem, NC

only 1 problem; I asked specifically if the Operator would be able to hear my mom from anywhere in the house and the Salesperson assured me that yes, the Operator could hear her from 600 ft away. That is not the case when I hooked up the machine.

6 years ago

Reply from Medical Guardian

Sharon, thank you for reaching out. We apologize for the confusion around the usage of your mother's device. If your mother were within that 600 foot range, but unable to hear or communicate with our response team, we would reach out to her via her primary phone number to double check if an emergency was in fact occurring. If unable to reach her, we would assume the worst and reach out to emergency responders. We will have a member of our team reach out to discuss how this process works more fully and answer any questions you may have. Thanks again for reaching out and have a lovely day!

Feb. 6th, 2018

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Dianne Sacramento, CA

We have just started with this company. All customer service representatives have been great, however, i did not like how long it took for the unit to arrive. I oredered it on 1/12/18 and it arrived on 1/27. Also, it was difficult to reach someone when i had questions or needed to make changes to our information. I was on hold for greater than 8 minutes for two different calls. .

6 years ago

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Myrna Goldsmith Hoffman Estates, IL

I am never alone when I'm wearing my Medical Guardian. Becoming a statistic having a medical emergency with no ability to reach out for help is no longer an issue My long distance family is also relieved I wear it all times. My only displeasure is it's size. That is based on my ego, peace of mind for me and those I love is more importany.

6 years ago

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AnnaStyron

I have used the service for a month. Only needed to use the alert to conduct tests weekly. The response time has decreased to about 30 seconds. The agent is always very helpful when responding and reseting the system.

6 years ago

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Jim Milner

I contacted Medical Guardian about services for my parents. The representative was very helpful and emailed me information. I spoke to my parents about the services and they then contacted the representative to further discuss the services. They now have the Medical Guardian emergency alert service for home and while away from home.

7 years ago

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Mark Perry Fort Worth, TX

the amount of time it took to get the unit activated was fairly long , may have dialed a number that put us in a loop but the rest was all great, customer service was spectacular. hopefully this will help in case of an emergency. Thank You MArk

7 years ago

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Roma L Alder Hermiston, OR

Do to the weather we received your product about 10 days after it was sent, but we understand that. We opened the box it came in and had trouble figuring out what we had. You sent 2 copies of a service contract we were told to make sure it was correct, it was, then we were to return it to you in an envelope you supposedly sent, but there was no envelope. I found a address which I hope was the right one and sent it off. We called the number to set up the machine but it was too late and need to call on Monday. There wasn't any thing that explained what we received, hopefully we got some of it right.

7 years ago

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Judy Hocking Trenton, NJ

The customer representative was very informative. The brochure, which he emailed, was a bit confusing as to which medallion coincided with which service. The layout could have been better. Also, it took an extremely long wait time for us to activate the unit for my mother.

7 years ago

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Tara Englewood, CO

very helpful, the only complaint is that a $5 service was added to my order that was not supposed to be, nor even discussed, but when I called back, they said they will credit it back. I just received the Fed Ex tracking number and the product should arrive by the end of the week. :)

7 years ago

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Angela Farthing

The system arrived in a timely manner. It was easy to set up. My mom has tested the system and within less than 30 seconds received a call. She says the "watch" is light and she no longer even notices it being on her wrist. The operator or customer service agent was easy to talk with, easy to understand and most helpful.

7 years ago

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Sylvia Reznik

Product is good. Some of the responders do not speak clearly and it sounds scratchy. Please make sure all responders speak slowly and clearly for the hard of fearing clients. Charging the unit is easy. I had trouble with delivery because I was promised 2 day delivery and it was not communicated to fed ex. I finally got it in a week.

7 years ago

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Pat Anderson

The order process was fantastic. The rep "MIKE" from Philly called me and walked me thru the process, the equipment and to the cost. I can't wait to receive the item for my MOM!

7 years ago

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Ron Davidson

When our equipment arrived and I tried to get everything properly connected (steps 2 and 3), I did not receive clear guidelines from the technical adviser on the phone. I was transferred to a 2nd more senior person who contradicted the instructions of the 1st contact. I may have incorrectly connected the wires from the phone jack but the techies should have been able to figure that out! Finally, tech #2 decided that the console was defective (there was constant static on the console) and organized sending me a replacement at no charge. When it arrived, I got yet another technical person who very carefully told me exactly what to do with the wiring and the system worked fine. I subsequently had some additional questions that I listed online. The person who replied answered my 3 queries clearly and succinctly, and most important, correctly. Now everything (finally!) is working well and I think I understand what I'm doing. All this seemed unnecessarily complicated for a simple hook up.

7 years ago