Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Device is great, lightweight and not a nuisience like I expected it to be. Response is quick, courteous and helpful. Sometimes the response is too quick for those times that the device was triggered by accident. A few seconds delay would give the user time to cancel the call thus avoiding notifying others unnecessarily. My daughter now tends to ignore any notification thinking it is just another mistake. When does a customer complain the service is too quick? I think this may be a first!
Setup was quick and easy and the staff were very helpful and polite.
I still have not received the equipment.
So far haven't had an emergency to use. The device works good an we have given a referral to another person to use you an they did.
Product performing as promised. Easy to wear. Future designs smaller, and less obvious blinking lights when worn should be goals to work toward!
This is a well planned useful tool. I feel more secure using it. I especially appreciate the lock box and am grateful that emergency responders will not have to break down my door. Also appreciate that if I fall and am not able to push the button, the message will automatically be sent to the control box and help will come.
They understand your needs and help you. And never say anything bad about other companies.
My sister and I researched medical alert systems independently, and both of came up with Medical Guardian as the top choice. Imagine my surprise when the expedited delivery fee was waived and a free lock box was included with the order. It was easy to set up, simple to activate, and the staff members we spoke to on the phone were polite and professional. I hate wearing anything around my neck or wrist, but I don't even notice that I'm wearing the pendant or the wristband. I feel much more secure in my home now.
Product is well designed and uncomplicated to use. I tested the distance limitation from the base station and found that the alert button worked well outside as well as inside. The pendant is lightweight, too. Customer service and technical support have been able to answer all of our questions and were exceptionally patient with our testing from inside and outside of the house. The monitoring company representatives were very calm and gave my folks reassurance that help would really be on its way should they ever need it. Bravo!
I think it takes to long for a response after the button has been pushed. I have only had to use it for testing so far.
Excellent product - purchased for our 94 year old dad. He has felt secure wearing it. Phone support has been excellent!!!
This is a very supportive program.I recently visited Florida and was easily able to notify them of my change of location. When I returned I was unable to locate the base.They sent me a totally different unit and was back online quickly.(I was able to locate the missing base and returned all to the company. This is indicative of the top support provided. I look forward to keeping the service for a long time.
2 day shipping took three days..Had to cancel a plan. Unit was registered to a different person and address. Guide printing on charts so small can't be read. No wristband as promised.
Delivery and setup service were excellent!
Ordering over the phone was so easy and the staff member was so helpful. The medical unit arrived when promised and was a breeze to install. It works well and my family member is wearing the pendant faithfully which is so reassuring! Thank you!
Accounts and contacts were wrong on my father's account although they had been verified when I activated the system. And when he fell last week, I was never contacted nor was 911 because they were calling the wrong contact person! Although they made corrections, apologized profusely, and gave a year's credit to his account, the outcome could have been tragic!
Easy process to sign up.
I got this system for my mother who lives far from me. All the people who have helped us from the ordering, setting up, and helping to change billing method have been terrific. Everyone is polite and so helpful. This is fantastic peace of mind for both my mom and me.
Ordered for my mom and the product was to sensitive to motion so when we cancelled item.they wouldnt refund my moms 3 months that she paid for.we only had it activated for 20 minutes.what a rip off!!!!
My Guardian flashes on all lights constantly, so I called and we told I would receive a replacement. That was a couple of weeks ago, and still no replacement! I hope I don't fall in meantime!
I was impressed with the company description and services as claimed on the website. However, after the initial equipment I received broke upon plugging it in, I phoned the company to ask for a replacement. The CSR responded by telling me the equipment cost $300 and I would have to pay for it. She I somehow carelessly broke it and was responsible. Only afterword did she read that I had just received it and also have paid for equipment breakage coverage. I didn't like being accused of damaging the equipment.
Christopher was excellent in handling all of our questions before my grandson decided on a unit for me. He had done lots of research and Chris' answers matched spot on with what we were asking. We know we can count on him if we have any issues.
Christopher was excellent. He answered all of our questions to help us make our decision and we know he will be there if we have any issues.
Speaking to the representative I was very impressed. He was very knowledgable about the product & could answer all the questions I had. Also when it came in the mail it was very easy to set up. I haven't needed it yet but so far I love the product & your employee that I spoke with.
Best customer service. After receiving product in timely manner, the person who was going to use the product went to hospital . And I had to returned the product without using. And customer service was nice to understand my problem and Send my refund check in less than two weeks!
Fortunately I haven't had any emergencies, but the comfort, confidence and security level provided by having the Guardian are tremendous.
Everyone I have had any interaction with has been friendly, helpful, and efficient over the last 4 months. We started service and moved to a summer home without any problems. Too bad one of them is not running for President.
Medical Guardian has proven to be the leader not only in the Personal Medical Alert and Response industry but in my opinion based on all interactions with the company, they far exceed any company that markets, educates, sales, delivers, and maintains quality service and support throughout the life of the product and beyond with its constant eye on the latest technological advances. It is comforting knowing that we have provided for our loved one the best protection available from the best company out there and at a reasonable cost.
Very easy to order, pay for, delivery, exchange lock box when we had to. Great company.
After gathering information from several other companies, your representative, Avant, was the deciding factor. He was not aggressive (which I hate) but merely guided me through your service and offers. The price was also a factor as I found that you offered a lower price if I paid annually and I received more for this charge. I received my equipment on time and was able to talk to someone who helped me go through the process of setting it up and where was the best place to leave it. When testing the equipment, it felt so good to get the quick response by your response team in such a friendly manner. Now I hope I never have to use it for a real emergency!
Customer service and delivery was punctual and very supportive
Fantastic experience. Purchased over phone and the representative was very helpful. Very happy with the product and service and the sense of security it offers our family.
Love this medical alert and 100% confident it will be there if ever needed.
I have only had the system set up for my mom for a couple of days. But the people that have helped me on the phone have been great! Chris sold me the system and I was very comfortable talking to him! Thank you!
During the test I could not understand the person on the other end. I ware hearing aids and my hearing is very poor. If this does not improve I will have to cancel.
The System arrived as promised. The Customer Service gentleman who helped me install the system was very good at successfully walking me through the steps! We are very pleased so far.
I really appreciated the Lady that helped me decide what i was needing. I didnt understand nothing about what she was explaining to me.while she was talking to me asking questions i started understanding what the things was. It was an eye opening feeling knowing that i was going to be as safe and that if i pushed the button on either one of the life savers then i had nothing to worry about cause the person on the other end would have everybody coming to me. I was so proud of the lady that was talking to me explaining all this to me. If it hadnt been for this really sweet lady i dont think i would have even talked to anyone and would have more than likely would have hung up my phone and never answered any numbers from that number or company. Thank you MICHELE for talking to me and explaining all this to me i know now i will be safe and well taken care of if i ever needed yall. Thank you my MICHELE i think i Love You. God Bless You And Keep You Safe And All Your WishesCome True. JOHN. C. STALLINGS
Got medical alert today. 100% satisfied. Caring courteous term I talked to. Am sure I will continue to be happy!!
Neck and wrist alert devices were included in the sign up agreement, but only the neck alert device was shipped with the base station. I had to call Medical Guardian to notify them that the wrist alert device was not included in the shipment. The wrist alert device was received promptly. Activation of the system was easy.
My order was taken OK and the device shipped OK. Everything was as expected. Fortunately, I haven't had to use it, yet, so can't evaluate its value. I am concerned, however, that I have never received a detailed invoice of the charges to my American Express card.
Bill was very helpful in explaining your products answered all questions. Looking forward to having it
Bill did an excellent job explaining the product and the payment plan. He was clear and he answered all questions that I expressed. If Bill is an example of your sales force you have an outstanding one, indeed. I am a happy consumer.
Excellent customer service. The process was smooth and easy with step by step directions. I would recommend Medical Guardian to everyone.
Every one was very helpful. My parents received there unit and called for there test run and was walked right threw it they were very proud of them self's The only thing was the confirmation I received was not very clear had to call to verify my order
I so appreciated the kind and patient customer service I received when I called to inquire about service for my mom. Jason was more than helpful, answering all my questions and addressing my concerns. He also unexpectedly included a key lock box at no charge which was advertised on most of the other sites for around $40. I just ordered today so I look forward to more wonderful customer service when it arrives!
I ordered the equipment and commencement of service on February 15. To date (February 24) there has been no sign of the equipment at all. I hope this is not indicative of the service which you provide in cases of emergency
It upset me because it went off by itself a couple of times and all of the first responders were here before I knew anything. After all this time, I find that I no longer need it. Perhaps in the near future I may have a need for it. I would like to cancel at this time.
thought it was ok at first , now just the opposite when I placed my order I was promised very fast delivery, it has been over a week now( I was told 2 or 3 days at the most) being shipped Fed X it still has not arrived this being 2/19/2016 making me very unhappy and a little unsure of the company since they can't even keep a promise of a delivery date making me concern about how the rest of their business practices and methods are up to the standards that they say they are up to , it is leaving me with a little sour taste about your company right now and very disappointed with them, at this point if matters do not improve quickly I might not stay with them after trial period and will try another company, when I placed this order I was promised very quick delivery, a free lockbox and the extra $5.00 a month would be dropped , like I said nothing so far and here it is Friday at 2:30 in the afternoon and they do not deliver on the weekends so you can understand why I am upset with them right now
I initially spoke to "Tim" on the phone. He was very pleasant and very helpful, even when I called him several times. After I received the alert equipment I spoke to a woman who walked me through setting things up. She also was very pleasant and helpful. So far, my Medical Guardian experience has been more than satisfactory.
So far so good. I just rec'd the equipment and that was really quick a day or so. They helped me to test the equipment and provided the instructions. It will take time to get used to wearing it and feel comfortable.