Name: Medical Guardian
Rating: 4.4

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Verified Customer

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W Berkeley, CA

Medical guardian did not work. I tried but I finally sent it back and canceled my order. They were very nice people and I think it turned out for the best.

4 years ago

Reply from Medical Guardian

Thank you for your review! We're sorry the device wasn't able to work. We still very much appreciate your business.

Oct. 23rd, 2019

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Gail Clearwater, FL

There haven't been any problems or anything. I like that I can take it anyplace even if I go to another state.

4 years ago

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Jackie Louisville, KY

They answer promptly and answer all questions. The device seems to work and I think it is a good device.

4 years ago

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Doris Bloomington, IN

I don't have anything bad to say about it. I can wear it in the shower and especially when I go down the stairs.

4 years ago

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Joan Mesa, AZ

I can wear it in the shower and I can take it with me when I go out. They were very polite when I tested it.

4 years ago

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Barbara

It is waterproof. I can take it in the shower or do the dishes. I just like it. I don't have to bother charging it.

4 years ago

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Christine Chattanooga, TN

It's great they've been wonderful. I tested it for the first time. They were very attentive and quick to respond.

4 years ago

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Catherine

Worked good so far. One night it went off when I was going to bed because I didn't realize how sensitive the neck part was.

4 years ago

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Anonymous Fullerton, CA

They're always there if I need them. It makes me feel a great deal safer. I like that I can take it on and take it off.

4 years ago

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Anonymous Racine, WI

I've tested the medical alert device and the response was good. They helped me as much as they could.

4 years ago

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monique

Help was at my door within 5 minutes of when I fell. Also calls your loved ones letting them know help is on it's way.

4 years ago

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Ellsworth McConnaughey

The first of this month I ran the suggested check and got a person that called me by name. Very good.

4 years ago

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Lynn Gervais-Jones

My mother's necklace is going off repeatedly and often when it should not be. Even sometimes when all she is dong is lying in bed watching TV. That is very aggravating. Also, her necklace stopped working at all after only a few weeks and had to be replaced. is

4 years ago

Reply from Medical Guardian

Hello Lynn, thank you for your review. We're very sorry that you're experiencing these problems. We will have a technical support representative give you a call and take a further look into this issue for you. Thank you!

Sep. 17th, 2019

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Karmen Hobson

So far, my mom has accidentally pushed the button twice now and was able to hear them from each side of her house.

4 years ago

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Stacy

Everyone I spoke to was friendly, kind, understanding and very knowledgable. Shipping and set up a smooth process.

4 years ago

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Rolfe Lann

The call center seems to be great but the wrist device is cheaply made and has stopped working after only a couple months of use.

4 years ago

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Lionel

My mother was impressed. As she bumped into something which caused the alert, someone immediately contacted her.

4 years ago

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Irene

used them before and was pleased also I am happy that I can use it in Toronto and take it to Florida

4 years ago

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Donna

Responsive when alert button is pressed. I feel more confidence that my husband will be safe when he is not with me.

4 years ago

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Phyllis

It's a great cost for what you get. The only thing that concerns me is the distance from the base to be able to hear the speaker.

4 years ago

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Hollis Berney

I think that medical guardian is very good. Sometimes it takes a little longer to answer the button call than I think it should.

4 years ago

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Vicki Dickens

I feel protected and love the gps! I have a big dog _'' that I walk every day and now I don''t feel as apprehensive

4 years ago

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Sandy Ward

My code wasn't given to the fire department, only to ambulance personnel. Firefighters had to break my door to get in house.

4 years ago

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Kenneth Mathis

They respond very quickly. The responders were good listeners so I didn''t have to repeat everything.

4 years ago

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Georgia Weigl

Their service has been great just with tests.... Thankfully not needed them for reals yet, and hope we never will.

4 years ago

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Barbara

It just gives me comfort to know that there where I am no matter where I am. The price is great compared to other ones

4 years ago

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Morris V Wood, Jr. Gray, GA

6 weeks ago, it saved my dad''s life!!!!!!! Doctors said he wouldn''t be with us if he''d lain there for a while.

4 years ago

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Mary Schwarz

Initial contact with salesperson was very informative, never hurried nor high powered. Easy installation.

4 years ago

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Joanne Grand Rapids, MI

My mother got lost the other day and so I called and they said they couldn't beep it. It also hurts my mother's neck, it is constantly rubbing the back of her neck and I don't like their help line.

4 years ago

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Darlene Toledo, OH

It takes seven days before you need to recharge it and I like that. It seems like an awfully nice system.

4 years ago

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Anonymous Houston, TX

I dislike that it is not clear enough when the batteries are running down. When I tested it, it was fine.

4 years ago

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Anonymous Frankfort, IN

The medallion will not stay on the necklace, so basically it's useless unless I have it in my pocket. They follow up with you every now and then.

4 years ago

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Sheri Brevard, NC

I tested it and it helped right away. That was very good customer service. When I called to activate it, it took a couple of days to get help.

4 years ago

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Wanda

The device is so heavy to wear around the neck. I had no problem with getting somebody to answer me but I dislike how heavy it is.

4 years ago

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D Sandy, UT

It's convenient and easy to set up. They are quick to get ahold of. We've tested it and it works fine.

4 years ago

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Valerie Ocala, FL

I've called twice and both times they answered my questions quickly. The only thing I don't like is I've had a hard time getting the necklace on.

4 years ago

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Carol Middle Island, NY

I like the fact that it's lightweight when I'm wearing it around my neck. I tested it and it was fine.

4 years ago

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Arnold Apple Grove, WV

It won't stay together. The wristband falls off, the pendant falls off. I can't get either one to tay on before he's needed it. The customer service has a quick response. If it would be a good device, it would be a good system.

4 years ago

Reply from Medical Guardian

Hello Arnold, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Aug. 27th, 2019

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James

Peace of mind and when I needed the response was very good. The response was professional, calm, and very quick.

4 years ago

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Sameer

I feel very confident that I have something that is going to protect me since I am all alone in the house and outside.

4 years ago

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Anonymous Lindale, TX

I am not 100% percent used to wearing it but it gives my daughter a sense of security. They answered all my questions.

4 years ago

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TracySmith Lawrenceburg, TN

They saved my grandfather twice! He lives alone and no one would have know he needed help. Very caring and quick!

4 years ago

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Sylvie Hansen

My mother hasn't had a real emergency yet (fortunately), but the system alarm has gone off three times saying Fall Detected! when my mother was in fact safely in bed.

4 years ago

Reply from Medical Guardian

Hello Sylvie, thank you for your review! You may experience false alarms with the Fall Detection pendant/feature. We do not recommend wear the Fall Detection pendant in bed as this will cause more false alarms. Thank you again.

Aug. 15th, 2019

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Gerard Clement

the unit I use has life off the charger of about 12 hours atwhich time it takes about 2 hours to recharge. therefore I only use it at night and in the shower.

4 years ago

Reply from Medical Guardian

Hello Gerard, we will have some reach out to you to troubleshoot your device. Thank you!

Aug. 7th, 2019

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Barbara J Toth

My device has gone off in error 3 times but very prompt to answer. Love that I don't have to charge but one device.

4 years ago

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Lee Wilkerson

The dealings l've had with Medical Guardian have been great. They are a very professional company to work with.

4 years ago

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Barbara Hendricks

I have had excellent service. They have always answered all my questions and taken appropriate action.

4 years ago

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Tom Fisher

You have only one device and you can wear it where. You don''t need to keep changing them, one inside and one outside.

4 years ago

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Arlene Litzenberg

It's user friendly. Also it was very easy to set up with the help of customer service rep and over the phone.

4 years ago

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Makisha M. Thorn Enterprise, AL

Because set up was so simple and I feel much better knowing that my father has them to help him and contact me.

4 years ago