Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

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10,233 Reviews

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Kowana Capagli
August 13th, 2019 DETAILS
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I have only used this devise for a month and I already had a false signal sent when it was in my purse... I bumped it and it sent a signal... I'm thinking the button you would push in a emergency is very sensitive.. I wish you had to push it harder or the button could be set lower... I was very impressed in how quickly someone responded

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Karen Cunningham
August 13th, 2019 DETAILS
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Paid for a year,cancelled after a month, waiting for refund from May, its now August and I called at least 10 times

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Reply from Medical Guardian

Aug 15, 2019

Hello Karen, we'd like to look into this issue for you. We're going to send you a private message to get your contact information. Thank you!

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john janes
August 13th, 2019 DETAILS
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i accidently touched the button Friday, and an ambulance camr close to where i was.

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JoAnn Rasmussen
August 13th, 2019 DETAILS
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They were very responsive to questions and I trusted the company.

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Wyatt
August 13th, 2019 Glen Cove, NY DETAILS
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Thoughtfully designed product and enrollment program. Relatively easy to set up.

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TracySmith
August 13th, 2019 Lawrenceburg, TN DETAILS
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They saved my grandfather twice! He lives alone and no one would have know he needed help. Very caring and quick!

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Tom Reinthaler
August 13th, 2019 Redding, CA DETAILS
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Fast response and professional call center makes my mother in law feel at ease

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Tina A.
August 13th, 2019 Placerville, CA DETAILS
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Not happy with the length of time it takes to cancel your account and receive a refund. 30 days is ridiculous!

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Reply from Medical Guardian

Aug 15, 2019

Hello Tina, we'd like to look into your account. Our cancellation policy is 30 days for any refunds. We're going to send you a private message requesting your contact details and account-specific information so we can investigate. Thank you!

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Sylvie Hansen
August 13th, 2019 DETAILS
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My mother hasn't had a real emergency yet (fortunately), but the system alarm has gone off three times saying Fall Detected! when my mother was in fact safely in bed.

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Reply from Medical Guardian

Aug 15, 2019

Hello Sylvie, thank you for your review! You may experience false alarms with the Fall Detection pendant/feature. We do not recommend wear the Fall Detection pendant in bed as this will cause more false alarms. Thank you again.

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Sandra Milner
August 13th, 2019 DETAILS
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Contact to company by phone is too long a wait when needing information.

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Ruth Hunsinger
August 13th, 2019 DETAILS
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Because they have always been there when I needed them. Service quick and professional, and I satisfied with the responders.

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Warren Ilchman
August 11th, 2019 Bronxville, NY DETAILS
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Although I was impressed with the foprmalities of service, I had a very bad experience once I tested them Falling last week, I was met shortly thereafter by three men in blue uniforms who only wanted to take me to an emergency room. Fortunately, my apartment's superintendent, who let them in, was there and pointed out that I had cuts, but none needed stitches and that my doctore was on his way. Disgruntled they left. I thought they performed like bouncers in some b ar, not as "medicsal guardians".

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Reply from Medical Guardian

Aug 15, 2019

Hello Warren, thank you for your review. We're sorry about your experience! Our purpose is to call 911 for you in an emergency situation. We can't control what the emergency responders do. We apologize. Thank you!

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Jerilynn Davis
August 11th, 2019 Pompano Beach, FL DETAILS
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I have called three times and was placed on hold. Finally. a recording asked if

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Reply from Medical Guardian

Aug 15, 2019

Hello Jerilynn, thank you for your review! We're sorry you weren't able to get through to us. We do experience high call volume but we want to make sure your issue is handled. You can also email us at [email protected] or Live Chat us at medicalguardian.com. We're going to send you a private message requesting your contact details and account-specific information so we can help you with your issue. Thank you!

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Mary Jane
August 7th, 2019 Pearland, TX DETAILS
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I'm disappointed in your watch. I,m on my third one in a year. I never had to use the service but when ever I called to test the service althought it took a little while to answer

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Reply from Medical Guardian

Aug 15, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

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Keith S Cornell
August 7th, 2019 Middleboro, MA DETAILS
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all questions answered and explained, price competitive

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Victoria Stover
August 5th, 2019 DETAILS
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Easy to accidentally hit the button. I accidentally hit the button in a parking lot, I had my arms full. The wristband is made of silicone, kind of like rubber. Not real comfortable. I opted to wear the lanyard. It''s a little bulky and obvious.

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Tonia
August 5th, 2019 DETAILS
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Battery life to short, like GPS capability

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Cheryl
August 5th, 2019 DETAILS
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I like that there is no high pressure. The protect arrives quickly and set up instructions easy to understand.

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Carole Gonzales
August 5th, 2019 DETAILS
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Have not used yet, but good experience when signing up

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Cindy Scott
August 5th, 2019 DETAILS
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Love medical guardian, but the pendant is a bit big and heavy

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Gerard Clement
August 5th, 2019 DETAILS
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the unit I use has life off the charger of about 12 hours atwhich time it takes about 2 hours to recharge. therefore I only use it at night and in the shower.

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Reply from Medical Guardian

Aug 07, 2019

Hello Gerard, we will have some reach out to you to troubleshoot your device. Thank you!

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Sue Henson
August 5th, 2019 DETAILS
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You cannot use it away from home and I would like one that will follow you so you are covered 24/7 even while shopping or driving or campingi

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Reply from Medical Guardian

Aug 15, 2019

Hi Sue, thank you for your review! We offer a variety of different products to suit different needs. If you'd like something that you can have with you always whether you're at home or out and about, we have devices that would be suitable for that. If you're interested in that kind of device, let us know. We'll send a private message to get your contact information to determine if that is something that would be suitable for you. Thank you!

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AL Kamuda
August 5th, 2019 DETAILS
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They seemed to have lied to me and have not refunded me for the equipment i returned

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Reply from Medical Guardian

Aug 07, 2019

Hello Al, we will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at www.medicalguardian.com, email us at [email protected], or call us at (800) 313-1191. Thank you.

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Ellen Ratner
August 5th, 2019 DETAILS
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because it is way too expensive for what you get

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Reply from Medical Guardian

Aug 07, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

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Gertrude Metzger
August 5th, 2019 DETAILS
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Instant call when I accidently pushed the button. Now I know the Guardian works!

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Donna Giordano
August 5th, 2019 DETAILS
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Very fast response when button pressed, good customer service

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Lois Thistle
August 5th, 2019 DETAILS
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I am very new so don''t have much experience. I received all the help I needed.

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Catherine Halfon
August 5th, 2019 DETAILS
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Reliable. I can Press the button at any time and I will be able to speak to someone immediately if only to ask a question

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Gale jones
August 5th, 2019 DETAILS
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Always responds anytime I need them day or night.

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Barbara J Toth
August 5th, 2019 DETAILS
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My device has gone off in error 3 times but very prompt to answer. Love that I don't have to charge but one device.

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Lee Wilkerson
August 5th, 2019 DETAILS
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The dealings l've had with Medical Guardian have been great. They are a very professional company to work with.

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Savannah Moody
August 5th, 2019 DETAILS
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Easy to order, set up, and use! Staff is very nice

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Brenda Streeter
August 5th, 2019 DETAILS
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There expensive if I'm not mistaken the yearly cost increased.

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Sandy Walter for Rosalind Walter
August 5th, 2019 DETAILS
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Good response time, concerned staff and fairly easy equipment to use

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Marion Kubler
August 5th, 2019 DETAILS
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The hgiher level of service the fall risk pendant offers is far too sensative and would only be useful if a person was not active but only housebound.

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Mary Nelson
August 5th, 2019 DETAILS
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Prompt, concise, and helpful...everytime I speak with a representative I am met with kindness

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Penny Fine
August 5th, 2019 DETAILS
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The prompt responses and helpful assistance

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Mala Parker
August 5th, 2019 DETAILS
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Good customer service and the product is of good quality.

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Dolores Cassin
August 5th, 2019 DETAILS
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Always answer quickly and very personable. Have never had an issue.

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Doreen Medak
August 5th, 2019 DETAILS
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I have had no issues with them. I live out in the country, response time is at least 20 min.

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Tom
August 5th, 2019 DETAILS
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Peace of mind, great product with wonderful customer service

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Edward F. Jansen
August 5th, 2019 DETAILS
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No problems and quick response. responded promptly to accidental alarm.

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Patricia Lowrey
August 5th, 2019 DETAILS
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The response time to a call is very quick and efficient.

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Sharon Long
August 5th, 2019 DETAILS
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The customer service rep was Very helpful and the equipment is easy to use

Verified Customer

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Anthony Levato
August 5th, 2019 DETAILS
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They deserve it customer service is great about everything

Verified Customer

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Bob Hutchinson
August 5th, 2019 DETAILS
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So far, the product has performed very well.

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Thomas C. Townsend, Sr.
August 5th, 2019 DETAILS
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They seem to respond quickly. Two times I accidentally sent an alert due to falling asleep on the device that hangs around my neck, the alarm sounded and there was a quick response. Once I accidentally pushed the alarm button with my car door and there was a quick response. I changed so as to wear the wrist alarm to bed.I've had the system two years and my family is relieved that I have it.

Verified Customer

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Barbara Hendricks
August 5th, 2019 DETAILS
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I have had excellent service. They have always answered all my questions and taken appropriate action.

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Tom Fisher
August 5th, 2019 DETAILS
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You have only one device and you can wear it where. You don''t need to keep changing them, one inside and one outside.

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ROY A COSSAIRT
August 5th, 2019 Boise, ID

They certainly responded quickly and with perseverance after I indicated an interest in their product. I was able to answer the call the third time they called and they answered my questions about pricing and capabilities. I don't need their product at this time as I've been given one with similar capabilities and I note an aware of the product should I need to change.