Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

Medical Guardian Promo

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Review Icon

Customer Review: Larry from Red Bluff, CA

". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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11,006 Reviews

Review Breakdown

5 star
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Joann

February 13th, 2020 DETAILS arrow_drop_down
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I tested it when we first set it up and I didn't have a problem getting through to Medical Guardian.'

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Eileen M

February 13th, 2020 DETAILS arrow_drop_down
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I tested it and it was easy. The customer service was helpful.'

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Janet

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They were real prompt when I had a problem and it's a very secure feeling when you go outside and if you fall and get hurt, somebody is there to help you. About two weeks ago, I had a pill stuck in my throat. They picked up right away and got in touch with my two daughters in the ambulance and they were here within ten minutes.'

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Steve

February 13th, 2020 DETAILS arrow_drop_down
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I didn't like the old wristband but the new ones are much better.'

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Carmen

February 13th, 2020 DETAILS arrow_drop_down
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The only objection I have is the cord around my neck is too long. It gets between me and the counter or the table and other things and it presses the button. I keep pushing the button when I'm doing the dishes and other things because I have a large belly. About a month ago, I fell out on our front porch and I pressed the button and they called my daughter and they called the paramedics and I went to the hospital and I was very thankful I had it. I've always gotten a response when I pushed the button accidentally and they were very good about calling my daughter when I set off the alarm.'

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Barbara

February 13th, 2020 DETAILS arrow_drop_down
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I had to get used to it. But it's relatively very lightweight, it's not difficult to wear, and it lets me know when it needs to be charged. I wear it all the time.'

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Sonja

February 13th, 2020 Bluffton, IN DETAILS arrow_drop_down
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The customer service has always been helpful.'

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Sheila

February 13th, 2020 Rolla, KS DETAILS arrow_drop_down
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I have tested it and it worked out just fine and the help I got in the feedback was great. I was having a few problems and they helped me work that out and everything's worked just fine ever since.'

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Elaine

February 13th, 2020 DETAILS arrow_drop_down
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Medical Guardian is very prompt and polite.

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Gloria

February 13th, 2020 Garden City, MI DETAILS arrow_drop_down
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I've tested it on the first of every month. They are always pleasant.

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Jeanine

February 13th, 2020 Augusta, MT DETAILS arrow_drop_down
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I don't like that I accidentally can hit the button and you can't turn it off and that you have to wait for them to call you. One time I had the wristband on and I accidentally set it off and my neighbor came over so it obviously worked. They called pretty promptly.'

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Karolyn

February 13th, 2020 Worthington, MN DETAILS arrow_drop_down
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It works the way I want it to. I have tested it a couple of times and it's been successful.'

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Paul

February 13th, 2020 Lafayette, LA DETAILS arrow_drop_down
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I haven't had to use it except to test it. It was quick.'

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Lucille

February 13th, 2020 White Castle, LA DETAILS arrow_drop_down
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There was too much miscommunication going on with the customer service. One of the customer service reps transferred me to someone else and then they were very helpful.'

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Reply from Medical Guardian

Feb 21, 2020

Hello Lucille, thank you so much for your review! We would like to get further details about your experience and would like to see how can make that better for you. We will send you a message to get your account-specific details. Thank you for choosing Medical Guardian!

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Earl

February 13th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
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I've used it once and I had it use it. My wife came in and picked me up.'

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Thomas

February 13th, 2020 Hallsville, TX DETAILS arrow_drop_down
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I just tested it and the response was quick.

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Linda

February 13th, 2020 Alexandria, LA DETAILS arrow_drop_down
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I like the insurance of the device and I like the fast response. I tested it when I accidentally pressed it and someone answered immediately.'

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Virginia

February 13th, 2020 La Grange, TX DETAILS arrow_drop_down
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I have tested it 3 or 4 times and we have had a rapid response.'

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Ronald

February 13th, 2020 Moorpark, CA DETAILS arrow_drop_down
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It seems to work well. The people that answer the phone on the other end are very responsive. We tested it the other day and it works right. The wait times on the phone are usually more than it should be.'

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Cliff

February 13th, 2020 Pioneer, CA DETAILS arrow_drop_down
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It's hard to turn it on and off and I have trouble pushing the little button on the back. I tested it when I received it when I first got it. The response is really good. They're very prompt.'

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sylvia

February 12th, 2020 Cliffside Park, NJ DETAILS arrow_drop_down
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I have no complaints about the system. My complaint is about the customer service. I have had the system for several years but had no need to contact them other than for recharging.I paid yearly . Since I never used the system and my circumstances have changed whereby, after turning 81, I had personal assistance more readily and quickly available, I decided to cancel my device. I requested Medical Guardian twice to do so and to please send me a box for returning the equipment safely. They refused to do so, with the statement by the contact there, that (paraphrasing their refusal" it would be setting a precedent and they were not inclined to do so".-But putting it more RUDELY. Instead they continued to bill me despite the fact that I never used the the system.m. YET MEDICAL GUARDIAN POLICY STATES: "What is Medical Guardian’s cancellation policy? You can cancel your Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service." At this point they are charging me $344.83 for UNUSED SERVICES! And all I asked for was a box the safely return the equipment! Warning: Buyer Beware! If you cancel you will still be billed! .

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Reply from Medical Guardian

Feb 21, 2020

Hello Sylvia, thank you for your review! We would like to give you a call to discuss the options for sending it back. We would like to make this process as easy as possible for you but we will need to get your contact details since we only have a first name available. Thank you so much and have a great day!

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MBA

January 28th, 2020 Quakertown, PA DETAILS arrow_drop_down
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I bought the wrist watch alarm system for $100. It had huge problems with charging. I would have to charge it for almost 8 hrs a day. I was told it would need to be charges every 2 days. However the charge would only last for about 18 hrs. Eventually after 6 months it would not hold any charge at all. Medical Guardian refused to replace it. They said I had to purchase another one at $100. I then told them I wanted to cancel my account Thus far I have called them 5 times in 3 days and they refuse to send me the paper work for "cease and desist" my service. I have been told each time it would be emailed to me within 2 hrs. However I have never received an email. On the last phone call I spoke with a Rep. who said they could not do anything until Monday. It was Friday. Itold her I wanted the email immediately. She hung up on me. They are quick to take your money. They placed a charge on my credit card for 6 months more of service. I am trying desperately to get my $ returned as I have no working alert system. DO NOT go with this Company. All other service companies I have dealt with have recorded the calls for "quality assistance or training purposes" Medical Guardian does not record calls. I find this Company to be a complete scam.

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Reply from Medical Guardian

Jan 31, 2020

Hello MBA, thank you for review. Your feedback is very important to us. We will take a look into the issues that you have experienced but we will need some specific account information. We will send you a private message to get your full name, account number, and phone number. And we will look into the issue and provide a resolution. Thank you!

Verified Customer

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Vicky tennis

January 24th, 2020 DETAILS arrow_drop_down
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very easy to understand and use.knowing i am protected

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Joe Bianco

January 24th, 2020 DETAILS arrow_drop_down
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Equipment was sent on time, and was easy for my mother to set-up.

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Dolores Errichiello

January 24th, 2020 DETAILS arrow_drop_down
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The only ime I needed it was whenit needed charging and it was in the middle of the night. My family was alerted and told me to put it in the charger. Thank goodness haven't had to press the button for any thing serious, hope to keep it that way. It does give me a sense of security.

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Margaret Lynne Ur

January 24th, 2020 DETAILS arrow_drop_down
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Monthly monitoring check works well. That's all I have used so far.

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Deborah Ridge, Daughter of Jean Benedict, the user of the Medical Guardian

January 24th, 2020 DETAILS arrow_drop_down
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Set up very easy, easy for 86 y/o mother to use, very lightweight and comfortable around her neck

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Gary Jennings

January 24th, 2020 DETAILS arrow_drop_down
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The wrist element is desigened too thick and has never felt confortable. I takes a little longer for an operater to answer than expected. I live in 2 different locations (FL & NC) and have to phone the main office to reregister the neighbor phone numbers. It would be more convenient to have allow alert neighbor registered and only notify when I change locations since the GPS reports where I'm located when activated. Otherwise all is satisfactory. Operaters are excellent.

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Nancy Wallis

January 24th, 2020 DETAILS arrow_drop_down
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I would think that after 2 months of service, someone would contact me to see if I have any questions. I also think that there should be a way to remove the neck cord so it can be washed, as I'm sure it is loaded with perspiration. Can only imagine what it will smell like in the hot weather.

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Reply from Medical Guardian

Jan 31, 2020

Hi, Nancy. Thank you for your review. We greatly appreciate your valuable feedback and will forward your suggestions to the appropriate individuals at Medical Guardian! Thank you again.

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Nancy claridy

January 24th, 2020 DETAILS arrow_drop_down
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My mom lives in a home with a metal roof and it will not work.

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Reply from Medical Guardian

Jan 31, 2020

Hello Nancy, thank you for your review. We sorry to hear that you were unable to use one our cellular devices due to the metal roof. In these situations, the only option would be a Classic Guardian which requires a landline phone. If you are interested in this, please let us know by responding to this review or calling us at (800) 313-1191. Thank you!

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Bob Hartmann

January 24th, 2020 DETAILS arrow_drop_down
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Short time as user. Sense of security.only uses tests or accidents

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I do not wish to give my name.

January 24th, 2020 DETAILS arrow_drop_down
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It is good to know I have help at my finger tips even in the shower.

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Darylin Larimer written for the person using your system.

January 24th, 2020 DETAILS arrow_drop_down
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Easy set-up and no signed contract. Which is good in case of a death, one less thing to worry about taking care of !

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Khan

January 24th, 2020 DETAILS arrow_drop_down
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Prompt service and shipping. handling different address logistics with ease

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marvin furman

January 20th, 2020 Raleigh, NC DETAILS arrow_drop_down
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DON'T ORDER FROM THIS COMPANY.- CUSTOMER SERVICE SUCKS AND THEY LIE. Last May I ordered their system and I was told by their sales rep that it would go out the next day and I would get an email confirming that. I didn't receive that email and called customer service and was advised they weren't sending it out that day. I called customer service to see what was going. The person answering said she would have a rep call me in an hour. This didn't happen, so I called back. Again, I was told, someone would call back soon. When this didn't happen, I called again to cancel the order. Then I ordered from another company (Mobile Help)who promised to get their system out immediately. Finally, I got a call from a Medical Guardian supervisor late in the day. I told her I want the order cancelled. They sent the order out anyway disregarding my instructions to cancel. Thinking this was the one from Mobile Help I starting setting it up. It didn't work. Later that day, i received the system from Mobile Help and realized the first shipment I got was from Medical Guardian. The Mobile Help one was easy to set up. Medical Guardian sent out that order against my wishes hoping not to lose the sale. STAY AWAY FROM THIS COMPANY. THEY ARE INCOMPETENT, LIE AND HAVE NO REGARD FOR CUSTOMER SERVICE.

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Reply from Medical Guardian

Jan 22, 2020

Hello Marvin, thank you for your valuable feedback. We apologize that that you did not have a great customer experience and we please note that your review has not fallen on deaf ears. Thank you!

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Ted Seweloh

January 17th, 2020 DETAILS arrow_drop_down
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impossible to reach customer service. I never got through

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Reply from Medical Guardian

Jan 22, 2020

Hello Ted, thank you so much for your review. We greatly appreciate your feedback. We apologize if you were unable to get a hold of us due to high call volume. It looks like you spoke to Joe and got your issue resolved. Please let us know if you have any further questions! You can also Live Chat us at or send us an email at . Thank you for being a Medical Guardian customer!

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Prefer to not give name

January 17th, 2020 DETAILS arrow_drop_down
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They were very friendly. They have gps locator.price point was in my budget.

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Esther Holloway

January 17th, 2020 DETAILS arrow_drop_down
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Great customer service! The product is high quality and gives me peace of mind.

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Bev Chapman

January 17th, 2020 DETAILS arrow_drop_down
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I have only used mine for test purposes!! They have quickly responded to me and are always courteous and caring!!

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Marilyn Seneff

January 17th, 2020 DETAILS arrow_drop_down
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Dependable. Easy to use. Quick response . Easy to carry wherever I go.

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Aline Castonguay

January 17th, 2020 DETAILS arrow_drop_down
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there when I call. I live alone so I have peace of mind.

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Beverly Dietze

January 17th, 2020 DETAILS arrow_drop_down
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Response of customer care team when I called in November.

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Marianne Pontillo

January 17th, 2020 DETAILS arrow_drop_down
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Emergency response was quick. Regular customer service is absolutely awful. Call and hold for 12 minutes, then you find out you've reached an answering service. the answering service says that a Medical Guardian agent will call back "as soon as possible." On both occasions, they called back THE NEXT DAY!

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Reply from Medical Guardian

Jan 22, 2020

Hello Marianne, thank you so much for your review. We are sorry that you were unable to get a hold of us and had to leave a message. Please know that you are valued customer and we are actively working to improve this customer experience. Please let us know if you have any further questions! You can also Live Chat us at or send us an email at . Thank you for being a Medical Guardian customer!

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[email protected]

January 16th, 2020 Kissimmee, FL DETAILS arrow_drop_down
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The worse piece of junk I have ever had. Tested once a month and it never worked. What about in between months? It took 4 days to get to someone in customer care. I hope it saves your life if you ever need it.

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Reply from Medical Guardian

Jan 22, 2020

Hello, thank you for review. We are sorry that you have had a less than satisfactory experience. We would like to look into your issue but we need more information. We will send you a private message to get your contact details. Thank you!

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MARLENE

January 16th, 2020 Sparks, NV DETAILS arrow_drop_down
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I ORDERED THE MOBIL GUARDIAN IN NOV. AND THIS IS HOW I RECEIVED IT. PACKAGE #1 RECEIVED NECK PENDANT (CORD LOOSE) CRADLE, MOBIL GUARDIAN ALL TOGETHER IN BUBBLE WRAP BAG, THE WATCH (BLACK) I ASKED FOR WHITE, THROWN IN BOX . THE FALL DETECTION PENDANT WAS IN BAG WITH CORD WRAPPED. IT WAS NEW. CALLED 11-27 AGENT WOULD SEND WHITE WATCH. SHE SAID TO KEEP THE BLACK ONE AS A SPARE. I MENTIONED THAT I WOULD HEAR A BEEP AND THOUGHT IT WAS FROM ONE OF THE ITEMS IN THE BOX, AND SINCE I HADN'T USED ANY OF THEM COULD THEY HAVE BEEN USED ALREADY? SHE SAID IT MUST BE SOMETHING IN MY HOUSE MAKING THE SOUND. IT WASN'T AND PERIODICALLY I WOULD HEAR THE BEEP. PACKAGE # 2 RECEIVED THE WHITE WATCH AND THE ACCESSORIES USER GUIDE WHICH I DIDN'T GET WITH THE FIRST PACKAGE. 12-1-2019 , SPOKE WITH EVA, NO EMT CARD, LOCK BOX OR CARRYING CASE WHICH WAS SUPPOSED TO BE INCLUDED. SHE WOULD SEND THEM OUT. EACH TIME I CALLED AND SAID I THOUGHT THE ITEMS WERE USED , IT WAS JUST IGNORED. NEVER TOLD YOU USE REFURBISHED ITEMS. PACKAGE # 3 RECEIVED LOCK BOX, CASE , EMT CARD. BEFORE I COULD SET UP YOUR PRODUCT I HAD A STAY IN HOSPITAL, GLAD MY SON HOME TO CALL 911. JAN 7 2020 FINALLY I WAS READY TO SET UP THE MOBIL GUARDIAN ON CRADLE, IT DIDN'T WORK. SUPPOSED TO LIGHT UP. TRIED NUMEROUS TIMES IN DIFFERENT PLACES. NOTHING! I CALLED CUSTOMER CARE AND LEFT MESSAGE. JAN 8,. RECEIVED CALL BACK FROM MEDICAL GUARDIAN CUSTOMER CARE. TRANSFERRED TO CANCELLATION DEPT. EXPLAINED WHY I WISH TO CANCEL. ASKED IF THE EQUIPMENT USED AND THE GENTLEMAN SAID YES BUT REFURBISHED. REALLY? I BELIEVE THAT IF REFURBISHED IT WOULD BE CLEANED & REPACKAGED NOT JUST THROWN INTO A BOX. AND MOST OF ALL MAKE SURE IT WORKS! YOU MAY NEED TO CHECK YOUR FULFILLMENT DEPT. I ASKED FOR A RETURN LABEL AND WAS TOLD YOU ONLY GIVE RETURN LABELS IF NEEDED TO EXCHANGE SOMETHING.

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Reply from Medical Guardian

Jan 22, 2020

Hello Marlene, we apologize if you have had a less than satisfactory experience. We would like to look into this issue further you and reach out with a resolution. We're going to send you a private message to request your contact details. Again, thank you so much for your review!

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Ida Bland

January 14th, 2020 DETAILS arrow_drop_down
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Peace of mind. I have dropped my necklace a couple of times and I was contacted to make sure all was well!

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Lauri

January 14th, 2020 DETAILS arrow_drop_down
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I spend a lot of time at home by myself and since I don't have a crystal ball to tell me what could possibly go wrong, I thought it best to err on the side of caution and get a medical alert system. I hope I never need to call for help, but I like the sense of security I feel knowing I could call for help if I needed it. This particular system is best for me because it has a long range. Whether I'm in the house or out in the yard, I'm covered.

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Stancil

January 14th, 2020 DETAILS arrow_drop_down
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Medical Guardian automatically deducted money from my account without having authorization for a second year of service. When I contacted them, they said return the device. I sent a he device back and they only refunded a portion. I've called multiple times and talked to multiple people with no results and without a full refund.

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Reply from Medical Guardian

Jan 15, 2020

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Kimberly C. Yoakem

January 14th, 2020 DETAILS arrow_drop_down
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The immediate response from the monitoring center gives me piece of mind that my mom can call for help any time.

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Bonnie Terrell

January 14th, 2020 DETAILS arrow_drop_down
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They.are there when you need them And they are.fast response