Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

Medical Guardian Promo

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,236 Reviews

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Carol
August 23rd, 2019 Round Rock, TX DETAILS
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I've already had to use it and it works the way I hoped it would and I got a very quick response.

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Birgit
August 23rd, 2019 Saint Paul, MN DETAILS
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I tried it out and it works fine. It gives me security because they check in with me.

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Sandra
August 23rd, 2019 Boerne, TX DETAILS
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I love that you can wear it in the shower and when I've tested, it's worked great. They were concerned and just really good. The only thing I dislike is it is too heavy.

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Lisa
August 23rd, 2019 Mesa, AZ DETAILS
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Responsive when I called customer support. They knew me and it was fine. I like that I can wear it in the shower but I don't like that is so big and doesn't look like jewelry or something more attractive.

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Anonymous
August 23rd, 2019 Houston, TX DETAILS
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Test was fine once we got a good charger. When we called them, they immediately sent everything.

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Charlene
August 23rd, 2019 Sharpsville, PA DETAILS
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A little bit annoying getting used too it being around my neck but otherwise it is comfortable. As far as I know it is working right.

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Barbara
August 23rd, 2019 Fort Lauderdale, FL DETAILS
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I think it is a little too expensive but I needed it because I live alone and I am a senior citizen. Everything is doing great though I wish it was clipped to my back pocket instead of hanging around my neck. Once I was cleaning the kitchen and hit it by mistake and the response was fine.

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Frank
August 23rd, 2019 Santa Fe, NM DETAILS
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It is for my mother who is ninety two and I feel safe because she lives alone. She barely hit it and they contacted me immediately.

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Anonymous
August 23rd, 2019 Ranchester, WY DETAILS
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I feel a lot more secure with it, I feel able to move around because I know I've got the necklace and bracelet and I can go outside. It was fine when I tested it. They answered right away.

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Martha
August 23rd, 2019 Scottsville, KY DETAILS
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I like that you can wear it around the neck or the wrist and I like that the signal has good strength as far as distance. The only thing is that there has been an issue with the one around the neck. Customer service answers our questions very clearly every time we call. Even though my mother can be difficult to understand, they are patient.

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Ruth
August 23rd, 2019 Wichita, KS DETAILS
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Attractive and it is easy to use when I tested it.

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Anonymous
August 23rd, 2019 Edgewater, FL DETAILS
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Customer support was responsive and answered our questions. Everything is fine and easy to use.

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Anonymous
August 23rd, 2019 DETAILS
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My children feel better now that I have medical guardian and I feel safer with it. It is very reliable, I tested it right after I received it. The customer service people are very nice.

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James
August 23rd, 2019 DETAILS
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Peace of mind and when I needed the response was very good. The response was professional, calm, and very quick.

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Sameer
August 23rd, 2019 DETAILS
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I feel very confident that I have something that is going to protect me since I am all alone in the house and outside.

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Anonymous
August 23rd, 2019 Perry, FL DETAILS
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Heavy... but when I've tested it, I've gotten a good response from the company.

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Bee
August 23rd, 2019 Harrison, AR DETAILS
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The company has nice products as far as I can tell. The only thing it when I am leaning over the sink or something like that, it will accidentally go off and there is no undo button.

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Raymond
August 23rd, 2019 Louisville, KY DETAILS
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It allows me to do dialysis at home by myself so I don't have to have somebody with me. I tested and it worked fine, they answered me right away and answered my questions. I would recommend it to somebody that needed a good company.

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Edith
August 23rd, 2019 Memphis, TN DETAILS
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Very happy. It belongs to my mother and it makes me feel more comfortable knowing that she has something as simple as a button to push for help. She has tested it and it went well. The only thing was I had a difficulty getting the price set up in the beginning.

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Jose
August 23rd, 2019 DETAILS
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Everything is working good so far. The customer support is very good and polite. You don't have to call 911 through your phone, they do everything for you. The service is great.

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Christine
August 23rd, 2019 Brookings, OR DETAILS
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It is wonderful, I highly recommended them. It is right there when I need them. I like everything about it. Everybody is so friendly and gracious.

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Anonymous
August 23rd, 2019 Cincinnati, OH DETAILS
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Good results the two times I've tested it. I like the fact that is goes across country wherever I am and that it is easy to wear and waterproof. I like the lock box too.

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Richard
August 23rd, 2019 Kansas City, MO DETAILS
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The device is great enough and nobody knows it is under my shirt. They could make it a bit smaller but it is still pretty mobile. They are very courteous and they don't give me a hard time when I push it by accident. I appreciate the value.

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Virginia
August 23rd, 2019 DETAILS
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I especially enjoy the rest button because it is waterproof and I can wear it to bed. I had another company that had a necklace and I would toss and turn and it would go off so that is a big plus.

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Marlow
August 23rd, 2019 Greencastle, PA DETAILS
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As soon as I push the button, they pick up right away.

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Anonymous
August 23rd, 2019 McDonough, GA DETAILS
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Medical Guardian's device is a little heavy to wear around my neck but I can click to my waist and that makes it better. When I push the button, somebody calls and asks me if anything is wrong, that is nice.

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Ann
August 23rd, 2019 Staten Island, NY DETAILS
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Everyone was great when I called. It works fine but it is too heavy around my neck and it hurts.

Medical Guardian Logo

Reply from Medical Guardian

Aug 27, 2019

Hello Ann, Thank you for your review! We're going to send you a private message requesting your contact details so we can reach out to you about our other options. We don't want your neck hurting and we'll hope that we can get you something more comfortable. Thank you!

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Cindy
August 23rd, 2019 Xenia, OH DETAILS
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I decided on medical guardian because it had GPS and it works perfectly.

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Anonymous
August 23rd, 2019 Lindale, TX DETAILS
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I am not 100% percent used to wearing it but it gives my daughter a sense of security. They answered all my questions.

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Tara
August 20th, 2019 Akron, OH DETAILS
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The product offered great protection for my mother. Every time she hit the button, I got a call. Which was nice because she wouldn’t always tell me when she fell. However, the return of the product was a hassle and customer service was very unhelpful. I returned the product and received an email stating the product had been received. But a week later my account was charged for the monthly fee! The only thing customer service would tell me is it takes up to 30 days to be processed. I’m not longer receiving the service and no longer have the product so I shouldn’t be charged.

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Reply from Medical Guardian

Aug 21, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

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M Westfield
August 20th, 2019 Marlton, NJ DETAILS
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Active Guardian worked for my mother just fine for over a year. Paid for another year of monitoring. Suddenly the battery won't hold a charge for more than 24 hours, and then less than 12 hours!! They told us that AT&T has phased out 2G and 3G service so the device is hunting for cell towers and using battery power faster!! OK, but 12 hours is worthless, so we returned the device and are waiting for a refund. Medical Guardian knows this yet they still sell the Active Guardian touting up to 5 days of battery life. Be sure to test it out for coverage in your are during their trial period. But be aware that it uses 3G and that is being shut down by AT&T.

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Reply from Medical Guardian

Aug 21, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

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LaVaughn H
August 20th, 2019 Upper Marlboro, MD DETAILS
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While I still have high expectations for the Freedom Guardian watch, the company’s attention to customer service has been abysmal. Have been trying for a week to get my mother’s username and password established online. However, a spinning dial appears and it never sets up. Have called them daily for help and each time they say that Tech support will contact me, but they never have!!! Still waiting....

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Reply from Medical Guardian

Aug 21, 2019

Hello LaVaughn, thank you for your review! We apologize if there were any delays in regard to this technical issue being resolved. It looks like one of our Customer Care representatives called you yesterday to advise you to try again today. If you continue to have any issues, please feel free to reach out. Thank you!

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Vera E Courtney
August 16th, 2019 Hickory Valley, TN DETAILS
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I ordered the Medical Guardian on July 30th an as yet have not received it. Also the tracking number I was given is not working on FedeX tracking system.

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Reply from Medical Guardian

Aug 16, 2019

Hello Vera, we're going to reach out to you as well to follow up. Thank you for your review!

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michael hue braswell
August 13th, 2019 Swainsboro, GA

I do not like their tactics. Getting calls from a hired call center in Warner Robins, Georgia. This means additional cost added to product. I do not like the fact that I can not purchase online without having to speak to a rep. Modern customers like to study the info and buy direct without speaking with a sales professional. Even the emails say that I have to cll the rep....

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Reply from Medical Guardian

Aug 15, 2019

Thank you very much Michael for your valuable feedback! We definitely appreciate your valuable feedback and will pass it on to managers. Thank you again.

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Glenda Miller
August 13th, 2019 DETAILS
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They are always there whenever you have a problem.

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Gail Curlett
August 13th, 2019 DETAILS
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Very helpful very kind and glad they speak English

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Florence Cannon
August 13th, 2019 DETAILS
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Several times Medical Guardian has checked in suspicious of a fall. They are very kind and caring and leave you with the impression that they were in no hurry to end the communication.

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Ellen
August 13th, 2019 DETAILS
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Great sales pitch. Poor response after the sale and I had a question. No return call after I left a message. Very disappointed.

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Reply from Medical Guardian

Aug 15, 2019

Good afternoon Ellen, we're going to send you a private message to get your account information so we can reach out. We apologize for any inconvenience this may have caused. Thank you!

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Eaton
August 13th, 2019 DETAILS
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They answer immediately when called and will call you when they suspect something is wrong

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Cindy Carey
August 13th, 2019 DETAILS
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Works great and gives piece of mind. My aunt had previously fallen before she got medical guardian and was on floor all night.

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Carole Williams
August 13th, 2019 DETAILS
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Because they are so dependable and accurate

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Bridgitte
August 13th, 2019 DETAILS
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Because it works. My dad has had to push is button a few times and they send help right away.

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Barbara Buchanan
August 13th, 2019 DETAILS
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We haven't had to use it yet. The salesman promised my Dad a wristband at no charge at the time of sale & we have yet to receive it.

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Reply from Medical Guardian

Aug 15, 2019

Hi Barbara, we're sorry that you haven't received your wristband yet! We're going to send you a private message requesting your contact information to follow up with you. Thank you!

Verified Customer

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Robin
August 13th, 2019 DETAILS
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Easy; allows for no worries at night when my siblings and I leave them until the next day.

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Randy McCoy
August 13th, 2019 DETAILS
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Was not able to contact accounting when I called.

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Reply from Medical Guardian

Aug 15, 2019

Hi Randy, we're sorry that you were unable to reach us. We're going to send you a private message to get your contact information. Thank you!

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R. C. Galyean, Jr.
August 13th, 2019 DETAILS
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so for perfect, No calls for extra changes on any levels.

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Patti Hammond
August 13th, 2019 DETAILS
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My father in law has the type that senses when you fall. He complained that it called him "all the time" and refused to wear it. But my mom used it before she went in to assisted living and had no problems.

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Patti
August 13th, 2019 DETAILS
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I wish there were other options like Medical Alert ....where there was a choice to wear a bracelet.. and there was a button on the side of tub ( ha e seen those commercials for Medical Alert

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Reply from Medical Guardian

Aug 15, 2019

Good afternoon Patti, we do offer wall buttons and even voice activated buttons depending on the device that you have. We'd like to reach out to you to discuss these options with you. We're going to send you a private message to get your contact information. Thank you!

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Norma Connor
August 13th, 2019 DETAILS
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You have to wear the speaker which is bulky as there is no way to hear it,if it goes off, unless you are in the same room."0

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Reply from Medical Guardian

Aug 15, 2019

Hello Norma, we do offer all-in-one devices which you can either wear around your neck or wrist 24/7 that has the speaker and microphone built in. If this option is something that you'd be interested in, please let us know. Thank you!

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Margaret
August 13th, 2019 DETAILS
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Too uncomfortable heavy thought a wrist model was available

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Reply from Medical Guardian

Aug 15, 2019

Hello Margaret, we'd like to discuss the different options we have available with you and see if there is another device that better suits your needs. We're going to send you a private message for your contact information to discuss further options. Thank you!