Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Eileen Baer Posner
The constant charging is a nuisance. Too bad it needs to be charged more than once a week.
contrary to what I was told by your sales person your delivery date was off by a week
It's a great cost for what you get. The only thing that concerns me is the distance from the base to be able to hear the speaker.
It takes to long for them to answer the phone. Eight to nine rings is to many when you are hurt or scared.
It''s difficult to establish the connection for the unit to charge. It is easily knocked from the delicate touch required to keep the poles touching.
When I needed help, my call was dropped and I had to call back.
New to me but service and information have been good so far and my wife is pleased I have this protection.
I think that medical guardian is very good. Sometimes it takes a little longer to answer the button call than I think it should.
I feel protected and love the gps! I have a big dog _'' that I walk every day and now I don''t feel as apprehensive
Prompt response service; good customer services
The set up was easy and the staff was very friendly and helpful. We have not had to utilize the service yet and I hope my mom never has to hit the button but I am confident that she is protected.
My code wasn't given to the fire department, only to ambulance personnel. Firefighters had to break my door to get in house.
Quick response time, courteous employees and nice device.
Good service did what they said and delivered on time
Great device and easy to handle on the wrist and neck.
wuick response and the paramedics came right away.
They respond very quickly. The responders were good listeners so I didn''t have to repeat everything.
System works very well, someone is on the phone very quickly
Excellent customer service, great value, fast response
Richard Costello son of Valerie Meader
Very good help setting up base station and key lock box.
Their service has been great just with tests.... Thankfully not needed them for reals yet, and hope we never will.
Very helpful in getting me set up. Very easy to set up my Guardian Unit.
Tanessa and Kay are extremely caring. They have been very patient with me. They have also educated me about my physical and mental state of being.
So far I haven''t needed them yet but very satisfied with communication
It hasn''t failed to connect like our old ADT system because it''s wireless.
Haven't had to use their services, but communications has been fine thus far.
It just gives me comfort to know that there where I am no matter where I am. The price is great compared to other ones
they are polite and easy to contact them and answer questions quickly
Morris V Wood, Jr.
6 weeks ago, it saved my dad''s life!!!!!!! Doctors said he wouldn''t be with us if he''d lain there for a while.
Initial contact with salesperson was very informative, never hurried nor high powered. Easy installation.
I've only had it for a short time, but have had zero issues. Knowing I can be in contact with someone asap in case of an emergency, provides a level of peace to my life that outweighs any cost.
Efficient and friendly service. Necklace and recharger are relatively small. Necklace is not dependent on proximity to recharger which means it works wherever you go!
no problmes so far hopfully I dont need any help
Never have gotten thru on phone to activate
The devices are made well but there only as good as the willingness of the person using it. In our case it''s not being used at all!
Albert J Raymond for Barbara A Martin
Compact yet powerful, one unit performs a myriad of tasks and can be upgraded and bbn updated through software. One button touch and a skilled representative who calls my mother-in-law by her first namecand quickly ascertains the nature and severity of the situation. The vcd representatives we have contacted have been kind, empathetic, and professional. This is especially important for seniors who may have some cognitive impairment made worse by the stressful situation.
Excellent service, valuable aid, fast service
good quality product, excellent customer, easy to use
I like it very much though I never did get the small lock box for the door outside. The gentleman I spoke on the phone with was really sharp and he knew the product.
I like to wear it in the bathtub and while working out in the yard. It's very handy and not faulty.
Very fast and alert. I feel safe and I have no complaints with my medical alert device.
I've tested it three times and I get excellent response times. It such a relief that it gives my relatives knowing that I'm going to be safe.
My mother got lost the other day and so I called and they said they couldn't beep it. It also hurts my mother's neck, it is constantly rubbing the back of her neck and I don't like their help line.
The only thing I am tired of is the thing around my neck but I like I got it on my wrist and that I don't have to worry and can take care of myself.
Not all cumbersome, it is easy to carry around. It was pricey but I feel like it was worth it. The only thing I find problematic is that it must be lying in the cradle to charge and I've often thought the old way with batteries was more intelligent. I was pleased that it worked when I tested it.
I like its small size but the lanyard is not very good. I was happy with my experience with I tested it.
It seems very expensive but they were very nice to me when I asked questions and very courteous and helpful. I wear it around my neck most all the time.
Reliable and very easy, the people at medical guardian are very good with customer service and the device was easy to follow and set up.
The interaction I've had with the company has been very satisfactory. We don't have any complaints and are very satisfied thus far.
Medical Guardian is just handy. It's right there in case I need it, though it is very expensive.